Hotel Owner

OCTOBER 7, 2024

This technological shift presents hoteliers with a variety of opportunities and challenges, which have implications for guest satisfaction, operational efficiency, and overall business sustainability. If a mobile app crashes or a self-check-in kiosk malfunctions, the guest experience can quickly deteriorate.

Guest Satisfaction 117

Guest Satisfaction Maintenance Concierge Catering 117

Hotel Owner

JULY 18, 2024

Hotels can integrate these systems to allow guests to stream their favourite content from platforms like Netflix, NOW TV, and Amazon Prime. Advanced Coffee Machines The presence of technologically advanced coffee machines in hotel rooms significantly impacts guest satisfaction.

Concierge 72

Concierge Guest Satisfaction Maintenance Information 72

Hotelogix

SEPTEMBER 13, 2024

This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences. Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. How to Improve a Hotel’s Star Ratings?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences. Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. How to Improve a Hotel’s Star Ratings?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

SiteMinder

DECEMBER 13, 2023

And, thanks to SiteMinder’s comprehensive channel manager, which provides guest reservation data to compliment personalised data on guests, the dynamic collaboration between SiteMinder and Welcome Pickups has significantly transformed the operations of Axel Hotels.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Investing in employees’ well-being, work-life balance, and work culture can create a motivated and dedicated workforce that contributes to enhanced guest satisfaction.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. According to reports , Marriott International deployed “ChatBotlr” across their hotels, resulting in a significant increase in guest satisfaction and a reduction in phone calls. Here’s everything you need to know and more.

Maintenance 135

Maintenance Pricing Guest Satisfaction Marketing 135

SiteMinder

JULY 24, 2023

The importance of catering to the needs of hotel guests Catering to the needs of different types of hotel guests is crucial for enhancing the guest experience and driving growth in your hotel business. This not only improves guest satisfaction and loyalty but also increases your hotel’s revenue.

Budgeting 97

Budgeting Catering Book Guest Satisfaction 97

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

POS Systems 130

POS Systems Training Guest Satisfaction Front of House 130

Les Roches

JULY 2, 2024

Overview of popular hospitality establishments and attractions Dubai boasts a wide range of world-class hospitality establishments and attractions that cater to every traveler’s preferences and interests. There are plenty of interesting hotel jobs where you can work to make guests comfortable and welcome.

Travel and Tourism 52

Travel and Tourism Concierge Catering Guest Satisfaction 52

Hotel Owner

JULY 15, 2024

Embracing a pet-friendly approach not only enhances guest satisfaction but also offers numerous benefits to hoteliers. As a result, hotels that welcome pets are not just catering to a niche market but responding to a broad and growing demand. Firstly, pets are increasingly seen as integral members of the family.

Catering 52

Catering Concierge Guest Satisfaction Training 52

eZee Absolute

NOVEMBER 8, 2023

They can identify and address issues proactively, reducing downtime and ensuring guest satisfaction. Housekeeping can also benefit from IoT-connected rooms, knowing when guests have checked out and rooms are ready for cleaning, enhancing efficiency.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

eZee Absolute

SEPTEMBER 5, 2024

It’s your virtual storefront where potential guests can check out room availability, rates, and those enticing special offers—all without the middleman fees from third-party booking sites. These AI-driven chatbots ensure a seamless and engaging guest experience from booking through their stay.

Book 52

Book Concierge Reservations Guest Satisfaction 52

Hotel Business

MAY 11, 2023

Multilingual support: ChatGPT and similar AI models have the capability to understand and communicate in multiple languages, enabling hotels to provide multilingual support and cater to a diverse range of guests more effectively. Investing in data-driven personalization can lead to higher guest satisfaction and repeat business.

Communication 64

Communication Concierge Training Information 64

Les Roches

AUGUST 21, 2024

Duties include strategic planning, financial management and ensuring adherence to brand standards while monitoring and maintaining high levels of guest satisfaction. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

OCTOBER 30, 2023

The benefits of smart hotels The benefits of smart hotels for guests There are a number of excellent reasons to consider moving to the smart hotel model that will benefit guests. Personalized experiences: Using data analytics and AI-driven insights, hotels can tailor recommendations and services to match each guest’s profile.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Les Roches

JULY 3, 2024

They set strategic goals, ensure compliance with industry standards and drive overall profitability and guest satisfaction Director of operations: responsible for optimizing the day-to-day operations of the hotel, the director of operations manages department heads, implements operational policies and ensures efficient service delivery to guests.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

SiteMinder

JULY 18, 2024

Investing in quality customer service not only enhances guest satisfaction but also drives long-term business success. Deliver world-class hotel customer service with SiteMinder Enhance guest satisfaction and boost revenue with SiteMinder’s tools for efficient operations, personalised experiences, and global reach.

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

Les Roches

JULY 3, 2024

Here tourism businesses prioritize the highest standards of customer service and guest satisfaction — and over half of the hospitality revenue of the city coming from luxury venues. This involves overseeing day-to-day operations, managing staff, ensuring guest satisfaction and driving profitability in hotels and resorts across Sharjah.

Travel and Tourism 52

Travel and Tourism Workshop Training Guest Satisfaction 52

SiteMinder

FEBRUARY 25, 2024

Being situated in the heart of a city, near major attractions, business districts, or breathtaking natural landscapes, means guests have the world at their doorstep. Beyond convenience, technology is used to enhance the guest experience with features like customisable room environments and AI-driven concierge services.

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52

Les Roches

JANUARY 24, 2024

Executed well, a hotel can present guest spaces that flawle­ssly integrate art, architecture­, design and decor. Types of hotel designs There are a variety of hotel designs that cater to different prefere­nces and styles. There is a genuine depth of skill that goe­s into creating a memorable hotel.

Catering 52

Catering Travel and Tourism Workshop Concierge 52

Les Roches

JULY 5, 2024

Resorts should prioritize communication with guests, addressing inquiries, requests and feedback promptly and courteously Safety and security: resorts must protect guests, staff and property by implementing measures to safeguard them, including surveillance systems, emergency response procedures and training staff in crisis management and first aid (..)

Travel and Tourism 52

Travel and Tourism Resort Management Regulatory Compliance Concierge 52

Les Roches

JUNE 24, 2024

Unique hospitality careers you might never have heard of 24th June, 2024 In this article The hospitality industry is full of familiar roles such as hotel managers, concierges and restaurant staff. Professional sleepers play a vital role in ensuring guests enjoy restful and rejuvenating sleep experiences during their hotel stays.

Workshop 52

Workshop Concierge Travel and Tourism Hospitality Management 52

Les Roches

AUGUST 10, 2023

Specialized and niche careers Specialized and niche careers in hospitality and tourism cater to specific areas of the industry, requiring specific knowledge in the respective area. These businesses have a reputation for offering exceptional service and the ultimate guest experience. Hospitality is wonderfully varied.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Xotels

NOVEMBER 23, 2023

It encompasses a wide array of tasks that span various departments, all working in harmony to deliver exceptional guest experiences and optimise business performance. With over 500,000 establishments worldwide, catering to a diverse range of tastes and preferences, the industry continues to evolve.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

It encompasses a wide array of tasks that span various departments, all working in harmony to deliver exceptional guest experiences and optimise business performance. With over 500,000 establishments worldwide, catering to a diverse range of tastes and preferences, the industry continues to evolve.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels Hotel Revenue Management

JULY 26, 2024

The more tailored your offers are, the more likely guests are to bite. Practical Tips and Examples to Boost Your Bottom Line Train Your Staff: Your front desk staff and concierge are your frontline salespeople. Tip: Offer catering and A/V services to make it a one-stop shop for event planners.

Book 59

Book Pricing Marketing Events 59

Xotels

JULY 26, 2024

The more tailored your offers are, the more likely guests are to bite. Practical Tips and Examples to Boost Your Bottom Line Train Your Staff: Your front desk staff and concierge are your frontline salespeople. Tip: Offer catering and A/V services to make it a one-stop shop for event planners.

Book 52

Book Pricing Marketing Events 52

Xotels Hotel Revenue Management

JULY 26, 2024

The more tailored your offers are, the more likely guests are to bite. Practical Tips and Examples to Boost Your Bottom Line Train Your Staff: Your front desk staff and concierge are your frontline salespeople. Tip: Offer catering and A/V services to make it a one-stop shop for event planners.

Book 52

Book Pricing Marketing Events 52