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Virtual concierges, mobile check-ins, and dedicated hotel apps will enhance convenience and personalization, making technology a cornerstone of the hospitality experience. Smart Room Technology Smart technology in rooms, such as digital TVs, motion sensors, and mood lighting, will cater to tech-savvy travelers, particularly Gen Z.
From bespoke welcome amenities to exclusive concierge services, we aim to create harmony between Key Wests vibrant spirit and the sophistication that defines the Autograph Collection experience. At La Concha Key West, we are focused on crafting a seamless guest journey that pairs elevated service with a deep appreciation for local culture.
From virtual concierges offering 24/7 support to mobile check-ins and dedicated hotel apps, these innovations are redefining convenience and personalisation. Be prepared in marketing and servicing to cater to the diverse and unique needs of such business related groups and big families. Technology first hospitality experience.
What is a digital concierge? A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time.
It acts as your all-day, every-day salesperson, concierge, and booking agent. Get to Know Your Audience Create detailed profiles of your customers to tailor your content effectively: Business travelers: Highlight amenities like fast Wi-Fi, meeting rooms, and easy check-in/out processes to cater to their needs.
By providing state-of-the-art facilities and services such as catering, audio-visual equipment, and event planning, hotels can attract business travelers and event organizers. 7) Personalized Services Offering personalized services such as concierge, laundry, and valet parking can enhance the guest experience.
Added details like a curated aromatherapy turndown service, priority spa bookings, and a dedicated wellness concierge provide everything required for an unforgettable stay. These curated experiences justify premium pricing and elevate a resorts reputation, fostering loyalty and increasing repeat visits.
The property also operates a concierge service to “deliver on every guest’s individual requirements, no matter how unique”. . Self-catering facilities in each lodge include a kitchenette complete with Nespresso coffee machine, combi oven, integrated fridge, induction hob (upon request) and a dining area/breakfast bar.
Consult this list of experiential ideas to get your campaign planning started: Digital Concierge While a digital concierge – an AI-based assistant that answers guest questions or makes dining reservations – can help a hotel streamline manual processes, it is also useful for experiential branding.
The hotel will feature 250 rooms with YOTE’s robotic concierge, motorised SmartBed, and other fully integrated technologies. With its modern and sustainable smart design and creative use of technology, YOTEL Bangkok will be a hospitality venue that truly caters to the multifaceted lifestyle of creators.
It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. Food and Beverage Services: This department manages all dining and catering services within the hotel, including restaurants, room service, banquets, and bars.
They look for comfortable lodging, proximity to tourist attractions, curated recommendations from concierge services, and amenities like pools or spas. Utilizing appropriate tools and systems is essential in ensuring that guests can relax and rejuvenate after a day of exploration.
Lucia’s most cherished offerings with personalized excursions and individualized planning support from the resort’s Experience Concierge. Lucia only traditional-style hotels and resorts are available, so Cas en Bas Beach Resort has been designed to bring a completely fresh, contemporary offering to cater to today’s discerning travelers.
Such revenue can come from various sources, including: Food and Beverage: Restaurants, bars, in-room dining, and catering services can significantly contribute to ancillary revenue. Concierge Services: You can charge by offering premium concierge services, such as arranging restaurant reservations, event tickets, or private tours.
Voice-Activated Assistants: Your Personal Travel Concierge Why It Matters: Devices like Amazon Echo and Google Home can serve as your travel companion, answering questions, setting reminders, and even translating languages on the fly. They’re a lifesaver when you’re navigating foreign cities without internet access.
Concierge A concierge helps to make restaurant reservations, arrange tours and book event tickets. Conclusion Increasing hotel revenue requires diversifying your services and catering to a variety of guest preferences and needs. You’re also earning more from a room that would otherwise stay unoccupied.
BlockBuster enables hoteliers to streamline workflows between revenue, sales and catering teams to deliver a seamless quote for group business at the right rate. These enhancements will streamline the group booking process, improve internal communication and ensure a more seamless experience for both hoteliers and their customers.”
Immersive experiences : Virtual concierges and augmented reality tours are turning ordinary stays into extraordinary adventures. " AI-Powered Chatbots and Virtual Concierges 24/7 guest assistance Multilingual support : This feature allows for instant translation for all guests. Guests become their own keys - isn't that neat?
Hotels are adapting to the rise of business travel by updating their services to cater to business travelers. Frictionless service is also crucial for hotels catering to business travelers. What strategies are hotels implementing to attract business travelers?
Additional Tech Amenities that Stand Out Virtual Assistants and Voice Control Devices like Amazon Echo or Google Home provide voice-activated control and concierge services. E-Concierge Services Digital concierge services accessible through in-room tablets or smartphones offer numerous benefits.
The new self-catered properties offer an alternative to the typical hotel experience. In the privacy of their own home, guests can enjoy a personalised service and tailor-made experiences, designed to go above and beyond a simple self-catered stay.
This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences. Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. How to Improve a Hotel’s Star Ratings?
This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences. Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. How to Improve a Hotel’s Star Ratings?
Introduction Axel Hotels is a boutique hotel group that proudly caters to the LGBTQ+ community, offering a unique and inclusive experience to its guests in a diverse environment. In their quest for efficient guest transportation and concierge services, Axel Hotels was introduced to Welcome Pickups via SiteMinder’s Hotel App Store.
The new “bleisure” traveler is looking for more value-added amenities such as ample desk space, contiguous wi-fi to take meetings at the pool or bar, and concierge-assisted access to nearby entertainment. Accommodating New Travelers.
Offer guests greater power over their visit Self-service alternatives like digital check-in, cellular concierge solution, and self-checkout allow visitors to serve themselves instead of standing in line. Not only does this ensure that your front desk runs efficiently, but it also opens up your staff to cater to more guests.
Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Evolving expectations — but keep the personal touch Rapidly evolving customer expectations present another significant challenge for hotels.
Digitalised experience Technology is increasing rapidly in the hospitality industry – from online bookings, the use of chatbots for further information, automated confirmations, mobile check-ins, a virtual concierge and a keyless entry to rooms – there are digitised options at every stage of the guest’s journey.
The term ‘guest’ conveys a sense of hospitality, emphasizing the warm and personal approach adopted when catering to their needs Customer service is a broader concept that applies when someone purchases goods or services from a business. A clear grasp of products and services can lay the groundwork for successful marketing strategies.
You have pillow concierge services where guests can sample different firmness levels. Above all, what we are witnessing is a great societal push for more awareness of the importance of quality sleep, and this will ultimately compel hotels to start designing services and amenities that cater directly to this guest demand.
The Georgian House Hotel in Pimlico has introduced Chinnery House , a series of new city-centre self-catered apartments, just in time for summer 2024. The apartments, combining flexibility and privacy with concierge services, feature earthy tones, wooden floors, high ceilings, and original windows.
From the warm greeting at check-in to the concierge who recommends local attractions, human connection is an integral part of the hospitality experience. This approach ensures inclusivity, catering to a diverse range of preferences while reaping the benefits of modern technology.
Overview of popular hospitality establishments and attractions Dubai boasts a wide range of world-class hospitality establishments and attractions that cater to every traveler’s preferences and interests. There are plenty of interesting hotel jobs where you can work to make guests comfortable and welcome.
Georgian House Hotel, a family-run boutique hotel in London’s Pimlico, has announced the launch of a series of new city centre self-catered apartments in time for summer 2024.
Easyway , a generative AI technology provider for hospitality, has unveiled its completely automated guest communication platform, combining GPT-4 and the model that powers the generative AI program of ChatGPT, with its own proprietary AI solution to provide a 24/7 concierge for customers.
In 2023, they rolled out their proprietary AI-driven concierge system, named “Aria.” Lavender Heights Resort, Tuscany : Nestled amidst the rolling vineyards of Tuscany, the Lavender Heights Resort caters to a diverse clientele, ranging from honeymooners to corporate retreats.
The CoreSelect solution caters specifically to hotel owners, operators and management companies managing portfolios of one to five hotels, the company reports. The company has introduced technology throughout the application that centers around its M3 Concierge in-app assistance tool. M3 Accounting Services Inc.
Team members from several departments were brought together for brainstorming sessions to develop experiences that cater to different audiences – guests from out of town staying at our hotel, local guests, kids, adults and so on. More surprises in conjunction to the 65 th anniversary of Barbie in 2024 will be announced later this year.
The importance of catering to the needs of hotel guests Catering to the needs of different types of hotel guests is crucial for enhancing the guest experience and driving growth in your hotel business. 71% of business travellers appreciate digital boarding passes, and half want concierge services via their smartphone.
Dusit Suites Kingsquare, Bangkok will comprise 60 hotel rooms and 49 serviced suites, catering to both short and long-stay guests. On-demand Dusit services include housekeeping, laundry, and 24-hour concierge. “We Amenities at the property include a swimming pool, kid’s club, coworking space, and an all-day dining restaurant.
👉 Read Also - Digitize Hotel Banquet Management for More Revenue in 2025 Pro Tip: Some hotels have “social media concierges” who monitor mentions and hashtags. Use platforms like Instagram to scout out real guest experiences and hidden gems. Great for mixing business with pleasure!
Such revenue can come from various sources, including: Food and Beverage: Restaurants, bars, in-room dining, and catering services can significantly contribute to ancillary revenue. Concierge Services: You can charge by offering premium concierge services, such as arranging restaurant reservations, event tickets, or private tours.
Because of this, hospitality companies quickly rallied to add mobile check-in and room keys, guest communications via text messaging, AI-powered concierge services, specialized and automated cleaning, and more. And with these systems in place, it has helped the industry with its lingering issue of a reduced pool of employees.
Some services and features you can expect to see at five star hotel include: Concierge and reservations desk. Similarly to five star hotels, luxury or world-class service hotels cater to the rich and famous, business executives and so on. Hostels and motels cater for people who are travelling. Valet parking. A doorman or butler.
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