InnQuest

MARCH 2, 2023

In that case, you can focus on providing amenities that cater to their needs, such as a well-equipped business center or high-speed internet. This includes everything from online booking systems and inventory management to customer relationship management tools. For example, your target market is mainly business travelers.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

SiteMinder

DECEMBER 8, 2024

A unified inbox allows you to combine all of your communications into a single view. Some inboxes may even be designed specifically for accommodation businesses and be able to unify different types of communications such as email, sms, and messaging apps. Your property management will be much improved with a unified inbox.

Communication 52

Communication Property Management Accounting Blog 52

InnQuest

SEPTEMBER 12, 2023

Food and Beverage Services: This department manages all dining and catering services within the hotel, including restaurants, room service, banquets, and bars. Technology Integration: Keeping up with rapidly evolving technology is another challenge in hotel operations management.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Revenue Hub

NOVEMBER 29, 2024

aestro, the hotel industry’s leading Web Browser-based cloud and on-premises All-In-One property-management system, teamed with preeminent commercial strategy platform LodgIQ to improve operations, communications and business forecasting at the Olde Mill Inn in Basking Ridge, N.J.

Book 109

Book Pricing Reservations Events 109

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. Key Pillars of a Guest-centric Cloud Property Management System.

Property Management 130

Property Management Catering Accounting Housekeeping 130

InnQuest

AUGUST 11, 2022

T his blog covers everything you need to know about roomMaster Anywhere – From securing bookings and streamlining operations to managing a workforce and enhancing the guest experience, there’s a lot that goes behind efficient property management. In essence, it streamlines operations and automates tasks extensively.

Book 130

Book Blog Property Management Housekeeping 130

Revenue Hub

OCTOBER 11, 2024

NB: This is an article from TrustYou Subscribe to our weekly newsletter and stay up to date Personalization in hospitality has evolved beyond just recognizing a guest’s name — it’s about tailoring services, amenities, and communications to meet individual preferences. This data forms the foundation for offering personalized services at scale.

Catering 107

Catering Guest Satisfaction Book Article 107

Les Roches

JULY 21, 2023

Known as hotel property management systems or hotel PMS , this software enables hotel management to use digital platforms to streamline operations such as bookings, guest check-ins and housekeeping coordination, while enhancing guest experiences. What is a hotel property management system (PMS)?

Property Management 52

Property Management Reservations Training Housekeeping 52

Hotelogix

JANUARY 12, 2025

As a new hotel, the temptation might be to list your property on as many OTAs as possible. Instead, start with 3–5 well-chosen OTAs that cater to your target market and region. The Travel Agency Console in Hotelogix PMS is an effective tool created to optimize the management of bookings and relationships with travel agencies.

Book 130

Book Pricing Marketing Events 130

STAAH

OCTOBER 15, 2024

As technology continues to advance, hotels have transformed the way they manage daily tasks and interact with guests. Property Management System (PMS) A Property Management System (PMS) is the heart of hotel operations, handling everything from reservations and check-ins to billing and room assignments.

POS Systems 108

POS Systems Book Pricing Catering 108

STAAH

JUNE 19, 2024

Day use rooms are designed to cater to the needs of travelers who require a comfortable space for a portion of the day, rather than an overnight stay. Attract new cohort of customers : Cater to travelers needing a place to rest, freshen up, or work during the day. They offer numerous benefits for both hotels and guests.

Book 104

Book Catering Communication Presentation 104

eZee Absolute

JANUARY 23, 2025

Lets be honest: choosing the best hotel PMS (Property Management System) is like picking a soulmate. Table of Content Ease of Use: NoLogix Required Cloud-powered Awesomeness Multi-property Management Features Comparison Integrations Pricing Customer Support Mobile App 1. Lets see who takes the crown!

Housekeeping 52

Housekeeping Reservations Front Desk Operations Property Management 52

InnQuest

SEPTEMBER 21, 2022

Lighting is not the only sensory aspect you can consider for optimising guest experience, and the importance of catering to all the senses is something that Rolls Royce did well when they introduced the woody scent of their older models into new cars. Effective Communication. Auto pre and post stay emails and full guest communications.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Revenue Hub

APRIL 26, 2024

Critical Gaps and Central Guest Profile Discrepancies Highlighted “However, there is still a great deal of work to be done to improve integrations, especially in the three systems highlighted above: the POS, Sales & Catering Module and services such as Spa and Golf. In the 2023 study, 70% of hotels claimed that this is the case.

Article 108

Article Catering Communication Property Management 108

Revenue Hub

NOVEMBER 22, 2023

Think of it as a strategy to classify guests based on shared characteristics, enabling you to cater to each guest’s unique needs more effectively. Implementing Guest Segmentation in 3 Steps Collect Guest Data: Leverage your property management system and other tools like channel managers to track booking trends and create guest profiles.

Article 109

Article Book Communication Marketing 109

STAAH

JANUARY 29, 2024

Through the partnership, STAAH’s vacation rental, serviced apartment and other self-catering property customers receive direct access to distribute their inventory through Holidu’s booking platform which boasts more than 30 million visitors a month across 25 live domains. “We

Book 104

Book Catering Customer Service Business Development 104

InnQuest

AUGUST 15, 2023

A hotel channel manager is a software tool used in the hospitality industry to manage and synchronize online distribution channels. Each of these channels provides a set of APIs that allow the channel manager to communicate with their servers. What Other Systems Can You Use With A Channel Manager At Your Hotel?

Reservations 130

Reservations Book Property Management Pricing 130

InnQuest

NOVEMBER 21, 2022

People are eager to explore new places and make up for lost time, but what are their new preferences and how can your property cater to them? Since the demand for travel is not slowing down, properties should continue to invest in digitisation to improve overall efficiency and provide a better guest experience.

Housekeeping 130

Housekeeping Book Pricing Property Management 130

Revenue Hub

MAY 17, 2024

Profile-driven marketing campaigns informed by rich data collected across the guest journey allow properties to creatively customize activities, amenities, and services at the guest’s fingertips and make it easy for them to play an active role in personalizing their visit.

Marketing 109

Marketing Travel and Tourism Book Communication 109

Hotelogix

AUGUST 13, 2024

This model of selling rooms caters to the diverse preferences of travelers, providing them with a personalized experience that meets their unique needs. Upgrade your technology: Implementing ABS requires robust technology to manage the customization process and track inventory.

Guest Satisfaction 130

Guest Satisfaction Pricing Book Demo 130

Boutique Hotel News

MARCH 6, 2023

Beach Retreats, the group’s self-catering brand, is also expanding and recently completed its first acquisition in Cornwall which this year will be developed to create the brand’s first coastal aparthotel, blending the independence of traditional self-catering with the best of lifestyle hotels.

Travel and Tourism 254

Travel and Tourism Marketing Catering Business Development 254

STAAH

FEBRUARY 14, 2024

It acts as a window between the Property Management System (PMS) and various third-party channels, ensuring seamless communication of vital data such as room inventory, rates, availability, and reservations. STAAH CRS is designed to cater to a diverse range of properties within the hospitality industry.

Reservations 104

Reservations Book Guest Satisfaction Pricing 104

SiteMinder

NOVEMBER 27, 2024

Youth hostels specifically cater to younger travellers. Backpacker hostels cater to the long-term budget traveller. Use efficient property management practices In search of greater efficiency, hostels often lead the way in terms of tech. What is a youth hostel? What is a party hostel? Party hostels are unashamedly social.

Budgeting 52

Budgeting Book Pricing Catering 52

Hotelogix

OCTOBER 18, 2023

Integration Capabilities: Many POS systems can be integrated with other hotel management systems, such as Property Management Systems (PMS) and Customer Relationship Management (CRM) platforms. This integration streamlines communication and data sharing across departments.

POS Systems 130

POS Systems Training Guest Satisfaction Front of House 130

Hotel Owner

NOVEMBER 7, 2024

A smart building uses interconnected technologies to improve comfort and performance across a variety of metrics (energy management, water use, heating, lighting, remote monitoring and communication networks, to name a few).

Front of House 72

Front of House Travel and Tourism Communication Catering 72

Hotelogix

OCTOBER 18, 2023

From room preferences to special occasions, your hotel can cater to individual guest needs, enhancing guest satisfaction and loyalty. Integration Capabilities Many modern reservation systems seamlessly integrate with other hotel management software, like Property Management Systems PMS and Customer Relationship Management CRM platforms.

Reservations 100

Reservations Book Information Guest Satisfaction 100

InnQuest

JANUARY 27, 2023

Future-Proof Software As properties invest in digital transformation, they will need to review the suitability of their hotel reservation software. As mentioned, more and more guests are craving the outdoors, so using outdoor spaces to cater to the needs of digital nomads may satisfy those bleisure travellers seeking connection with nature.

Travel and Tourism 130

Travel and Tourism Reservations Book POS Systems 130

Revenue Hub

JUNE 27, 2023

Profile-driven marketing campaigns informed by rich data collected across the guest journey allow properties to creatively customize activities, amenities, and services at the guest’s fingertips and make it easy for them to play an active role in personalizing their visit.

Marketing 98

Marketing Book Travel and Tourism Communication 98

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Effective inventory management systems and supply chain partnerships also help streamline procurement processes, minimise waste, and ensure cost-effectiveness.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

Hotelogix

JANUARY 29, 2025

Streamlined communication : No more playing telephone! Integrated communication platforms ensure everyone’s on the same page, from housekeeping to the front desk. Pre-arrival communications : Automatic messages go out with check-in details and special offers. It's as if you carry your hotel in your pocket!

Concierge 145

Concierge Training Pricing Book 145

Hotel Business

JUNE 4, 2024

Keeping track of these elements proved challenging until management decided to abandon its existing property management system and return to its former solution, Maestro PMS. Daniella Testino-Lesina, Reflections Spa director, Grand Cascades Lodge, said the hotel’s previous PMS was not communicating well with other departments.

Communication 59

Communication Information Training Property Management 59

eZee Absolute

NOVEMBER 18, 2022

Meaning, accommodation providers need to constantly upgrade themselves to cater to the needs and wants of people. Communication strategies. Revenue management. Hotel management system. Have you worked on your hotel to cater to guests’ new needs and wants? . Communication strategies. Table of Content.

Travel and Tourism 75

Travel and Tourism Communication Catering Blog 75

SiteMinder

MAY 16, 2023

Hotels that primarily cater to business travellers may face a downturn in demand during the summer months, for instance. Additionally, short term bookings are often subject to last-minute cancellations, which can make it difficult to predict when and for how long your property will be occupied.

Book 105

Book Maintenance Scheduling Blog 105

STAAH

OCTOBER 15, 2024

As technology continues to advance, hotels have transformed the way they manage daily tasks and interact with guests. Property Management System (PMS) A Property Management System (PMS) is the heart of hotel operations, handling everything from reservations and check-ins to billing and room assignments.

POS Systems 52

POS Systems Book Pricing Catering 52

SiteMinder

OCTOBER 14, 2024

A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Digital concierge systems cater to these demands by offering a self-service experience that allows guests to access everything they need in real time.

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

SiteMinder

NOVEMBER 14, 2023

The Hostelworld inbox is a communication hub within the Hostelworld (a popular hotel room distribution channel ) extranet platform, designed to facilitate seamless interactions between hoteliers and potential guests. What is the Hostelworld inbox? But what does Hostelworld actually do?

Communication 52

Communication Reservations Book Guest Satisfaction 52

Modern Restaurant Management

DECEMBER 17, 2020

Nearly a half (48 percent) of consumers are looking to pre-made/catered dinners, meal kits and takeout for their holiday meals. Consumers are looking towards pre-made/catered meals (15 percent), take-out (18 percent), and meal kits (15 percent) in place of meal prep for one of their holiday or New Year’s meals.

Travel and Tourism 167

Travel and Tourism Sanitation Marketing Training 167