InnQuest

SEPTEMBER 12, 2023

These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

InnQuest

MARCH 2, 2023

By understanding your customers, you can tailor your services to better meet their needs, which will lead to increased customer satisfaction and loyalty. In that case, you can focus on providing amenities that cater to their needs, such as a well-equipped business center or high-speed internet.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

SiteMinder

JULY 4, 2024

What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience.

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52

Modern Restaurant Management

JULY 8, 2024

On the data side, we analyze preferences and trends to tailor our rewards and communications to meet the individual’s needs and wants. How can a brand develop a program that is flexible enough to offer more to a variety of potential guests? What do guests expect/want from a loyalty program?

Communication 187

Communication Customer Service Catering Guest Satisfaction 187

SiteMinder

MARCH 24, 2025

.” Another integral part of Villa Varoshs success is Guest Engagement , a feature that enhances communication and personalises the guest experience. Guest Engagement has been invaluable. The automation options have streamlined communication, allowing us to efficiently connect with guests via email and SMS.

Guest Satisfaction 52

Guest Satisfaction Book Communication Information 52

STAAH

MAY 7, 2024

Ensuring guest satisfaction should be the cornerstone of your approach. Your sales strategy must reflect a dedication to providing an exceptional guest experience while also prioritizing maximizing room bookings. Let’s explore some effective sales strategies that maintain guest satisfaction while driving bookings.

Marketing 109

Marketing Guest Satisfaction Banquet Operations Book 109

Revenue Hub

APRIL 19, 2024

This information includes personal details, preferences, booking history, and communication logs, enabling you to deliver personalized experiences, increase guest satisfaction, and drive loyalty. It helps you understand and connect with your clients and optimize your hotel sales and catering growth.

Information 109

Information Guest Satisfaction Catering Document 109

Revenue Hub

APRIL 23, 2024

By harnessing data effectively, properties can transition from a general communication approach to a hyper-personalized and targeted messaging strategy based on specific interests. By segmenting guests accordingly, properties can increase revenue and enhance guest satisfaction.

Guest Satisfaction 107

Guest Satisfaction Article Information Budgeting 107

Modern Restaurant Management

JANUARY 10, 2024

Revolutionizing Guest Interactions While operational efficiency serves as the foundation, the impact of AI-enabled robotics transcends mere efficiency, notably transforming guest interactions within the restaurant industry. AI and robotics emerge as strategic solutions uniquely positioned to confront these challenges head-on.

Communication 196

Communication Guest Satisfaction Server Catering 196

Revenue Hub

AUGUST 28, 2024

Sophisticated digital marketing and data-driven strategies are essential to engage potential guests before they even begin considering their options. Personalized Experiences: Modern travelers expect personalized offerings that cater to their specific preferences, such as customized room settings and tailored communications.

Guest Satisfaction 103

Guest Satisfaction Article Communication Book 103

Revenue Hub

OCTOBER 11, 2024

NB: This is an article from TrustYou Subscribe to our weekly newsletter and stay up to date Personalization in hospitality has evolved beyond just recognizing a guest’s name — it’s about tailoring services, amenities, and communications to meet individual preferences.

Catering 107

Catering Guest Satisfaction Book Article 107

Hotelogix

AUGUST 13, 2024

Instead of selling rooms as a standard package, ABS allows guests to customize their stay by selecting specific features they value, such as a balcony, ocean view, high floor, or access to exclusive amenities while booking their rooms. This customization enhances guest satisfaction and opens up new revenue opportunities for hotels.

Guest Satisfaction 130

Guest Satisfaction Pricing Book Demo 130

Hotelogix

JUNE 21, 2024

Banquet Event order means a blueprint that includes everything that is part of the event, from event planners to catering teams —know precisely what they need to do and when. It guides operational teams about the setup, timings, decorations, catering and service expectations.

Events 130

Events Document Catering Scheduling 130

Hotelogix

SEPTEMBER 19, 2024

Conversely, if you cater to clients looking for personalized service—such as luxury travelers or those planning complex itineraries—a travel agency may be more beneficial. They also foster personal connections with guests, enabling better communication and tailored service. Schedule a Demo Call with Hotelogix

Book 130

Book Demo Guest Satisfaction Reservations 130

InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. In fact, 93% of guests expect hotels to outline their safety and hygiene measures. Effective Communication. Atmospheric Lighting.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Revenue Hub

JUNE 5, 2023

A recent study published by GuestRadar indicates that your potential guests share these same sentiments. Subscribe to our weekly newsletter and stay up to date Many resort marketing teams unknowingly fail to align their communication materials to the actual expectations and preferences of their guests.

Marketing 98

Marketing Guest Satisfaction Communication Book 98

STAAH

OCTOBER 15, 2024

The right software is a game-changer for hotel success, shaping everything from operational efficiency to guest satisfaction. As technology continues to advance, hotels have transformed the way they manage daily tasks and interact with guests. Let’s take a look at some essential software solutions every hotel should consider.

POS Systems 108

POS Systems Book Pricing Catering 108

SiteMinder

DECEMBER 13, 2023

And, thanks to SiteMinder’s comprehensive channel manager, which provides guest reservation data to compliment personalised data on guests, the dynamic collaboration between SiteMinder and Welcome Pickups has significantly transformed the operations of Axel Hotels.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

Revenue Hub

DECEMBER 1, 2023

Hotel Business reports that over 60% of hotel guests are more likely to book additional services when presented with attribute-based pricing. Furthermore, studies indicate a 25% increase in guest satisfaction, with a significant majority of guests expressing a preference for personalized package options.

Pricing 109

Pricing Guest Satisfaction Presentation Article 109

Hotelogix

JANUARY 29, 2025

Streamlined communication : No more playing telephone! Integrated communication platforms ensure everyone’s on the same page, from housekeeping to the front desk. Enhancing Guest Experiences Let’s face it – in 2025, guests expect more than just a comfy bed and a decent shower.

Concierge 145

Concierge Training Pricing Book 145

Revenue Hub

MAY 14, 2024

Personalising Guest Experiences In the era of personalisation, guests expect experiences tailored to their preferences. Utilising data analytics to understand your guests’ habits and preferences allows you to create targeted offers and communications that speak directly to them.

Book 107

Book Guest Satisfaction Reservations Communication 107

Revenue Hub

NOVEMBER 9, 2023

Invest in Group Booking Software Invest in group booking software that automates tasks such as room allocations, invoicing, and communication. Step 4: Deliver Exceptional Guest Experiences The final step is often overlooked but can make a substantial difference in guest satisfaction and future bookings.

Book 109

Book Pricing Guest Satisfaction Article 109

STAAH

MAY 24, 2023

4)Analyzing devices used by bookers: With insights into the devices used by bookers, accommodation providers can optimize their online presence and user experience to cater to the most common platforms or devices.

Marketing 98

Marketing Information Pricing Guest Satisfaction 98

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

POS Systems 130

POS Systems Training Guest Satisfaction Front of House 130

STAAH

FEBRUARY 14, 2024

It acts as a window between the Property Management System (PMS) and various third-party channels, ensuring seamless communication of vital data such as room inventory, rates, availability, and reservations. STAAH CRS is designed to cater to a diverse range of properties within the hospitality industry. Who can avail this feature?

Reservations 104

Reservations Book Guest Satisfaction Pricing 104

Hotelogix

OCTOBER 18, 2023

It enhances guest satisfaction, optimizes operational efficiency, and drives revenue growth for your hotel business.  Streamlines Your Booking Process A hotel reservation system automates and simplifies the booking process for guests. This streamlined process enhances guest satisfaction and encourages more bookings.

Reservations 100

Reservations Book Information Guest Satisfaction 100

STAAH

MARCH 19, 2024

Language & Currency Converter: Ensure the booking engine supports multiple languages and currencies to accommodate international guests. Payment Method: Select a booking engine that integrates various payment methods to cater to diverse guest preferences.

Book 104

Book Guest Satisfaction Pricing Marketing 104

eZee Absolute

JANUARY 23, 2025

Plus, the PMS allows you to send personalized promotions based on guest history. And now with AI, you can cater to your guests even better. AutomatedSmiles Hotelogix : Well it gets the basics, but eZee Absolute goes above and beyond with its innovative tools that truly elevate guest satisfaction.

Housekeeping 52

Housekeeping Reservations Front Desk Operations Property Management 52

SiteMinder

JULY 24, 2023

The importance of catering to the needs of hotel guests Catering to the needs of different types of hotel guests is crucial for enhancing the guest experience and driving growth in your hotel business. This not only improves guest satisfaction and loyalty but also increases your hotel’s revenue.

Budgeting 97

Budgeting Catering Book Guest Satisfaction 97

Revenue Hub

MAY 17, 2024

Many hotels collect guest data with the guest’s permission but how many truly use it effectively? Increasing ROE on Property With a robust tech stack and complete guest information, properties can continue to communicate with guests while they are on-site via their preferred communication channel (messaging or SMS).

Marketing 109

Marketing Travel and Tourism Book Communication 109

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Investing in employees’ well-being, work-life balance, and work culture can create a motivated and dedicated workforce that contributes to enhanced guest satisfaction.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

Revenue Hub

JULY 31, 2023

About 63% of their communications catered to individual customers. Effective SEO strategies help hotels rank higher in search engine results pages (SERPs) when potential guests search for accommodation options.

Book 98

Book Travel and Tourism Reservations Communication 98

Hotelogix

SEPTEMBER 17, 2024

Direct Communication : Hotels can communicate directly with guests before they arrive, which helps in creating personalized stays and improving guest satisfaction. Less Corporate Competition : Since many big hotel chains are less active on Airbnb, smaller hotels have a better chance to stand out and attract guests.

Book 130

Book Budgeting Reservations Marketing 130

Revenue Hub

NOVEMBER 9, 2022

Using targeted upsells drives personalization in hotels, which strengthens relationships with guests. Guests want to be heard, taken care of, and catered to. Leveraging upsells helps you do that as you anticipate your guests’ desires. Upsells and the guest experience. Guests are expecting to be wowed.

Book 96

Book Guest Satisfaction Presentation Article 96

Revenue Hub

JUNE 27, 2023

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey.

Marketing 98

Marketing Book Travel and Tourism Communication 98

Hotel Business

MAY 11, 2023

Hotel Business caught up with Max Spangler , director, technology, Charlestowne Hotels , for some of his advice for hoteliers: What are three simple ways that hoteliers can utilize technology to engage with their guests and increase brand loyalty? Is an omni-channel tech approach important?

Communication 64

Communication Concierge Training Information 64

SiteMinder

SEPTEMBER 7, 2023

Internet fees and telephone call surcharges While basic Wi-Fi might be complimentary, premium internet services or international calls can incur additional fees, catering to the needs of business travellers. Business centre fees For guests requiring access to computers, printers, or meeting rooms, a business centre fee may be applicable.

Book 105

Book Valet Services Travel and Tourism Maintenance 105