Modern Restaurant Management

NOVEMBER 10, 2020

million restaurant workers worldwide, have largely gone overlooked and ignored, which can clearly be seen by the lack of tools they have to effectively communicate and perform their jobs at the highest level. This kind of customer service can only happen if employees feel fulfilled, happy, valued, important at work.

Communication 197

Communication Information Training Customer Service 197

SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels?

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

Modern Restaurant Management

MAY 3, 2021

The not-so-simple trick is doing so while remaining committed to providing clear communications and amplifying an exceptional consumer experience at every touchpoint. Brands like Chick-fil-A are known for their excellent customer service, which is foundational in their brand value and competitive advantage.

Communication 197

Communication Kitchen Operations Information Marketing 197

Revenue Hub

APRIL 19, 2024

This information includes personal details, preferences, booking history, and communication logs, enabling you to deliver personalized experiences, increase guest satisfaction, and drive loyalty. For your hotel, your CRM software tools become a way to implement a customer focused strategy. and facilitate smoother communication.

Information 109

Information Guest Satisfaction Catering Document 109

Modern Restaurant Management

OCTOBER 7, 2021

Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Moreover, by eliminating unnecessary tasks, staff can focus more on the quality of their work.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. Effective Communication. Why Prioritise Guest Experience?

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Revenue Hub

JANUARY 10, 2024

AI is revolutionizing how hotels cater to their guests, enhancing their stay and overall satisfaction. This enables them to tailor their services to individual needs, resulting in a personalized and unforgettable experience. To provide instant and efficient customer service, hotels can use AI-powered chatbots and virtual assistants.

Communication 108

Communication Maintenance Article Customer Service 108

Modern Restaurant Management

SEPTEMBER 16, 2020

Restaurants need to communicate the change in safety measures and share the experience. But for many safety is still the first concern, restaurants must make guests feel safe to enjoy the restaurants and that means communicating clearly to guests all the efforts you are taking to create a safe environment.

Marketing 234

Marketing Communication Information Reservations 234

Revenue Hub

FEBRUARY 21, 2024

By knowing and understanding this relevant information, you can tailor your services to meet guests’ individual needs, creating a more personalised and impressionable experience for them. Elevate your staff’s customer service skills A guest-centric hotel doesn’t only value VIP and executive guests.

Communication 109

Communication Customer Service Housekeeping Article 109

7 Shifts

OCTOBER 1, 2024

Staff Your restaurant staff, especially those assigned to the FOH, play a critical role in keeping your customers happy as they eat in your establishment. Poor service, in the form of unfriendly or unprepared staff, is a common complaint among diners. This way, your restaurant can handle busy times without overwhelming your employees.

Scheduling 158

Scheduling Reservations Communication Training 158

Modern Restaurant Management

FEBRUARY 18, 2020

Fourth, the Internet and its many apps, online reviews, and socially viral communication speeds will continue to disrupt restaurant industry traffic, revenues, brands, and survivability even more over the next decade. Verify cashiers are saying the right things at the register, upselling and providing appropriate customer service.

Marketing 215

Marketing Catering Customer Service Front of House 215

STAAH

JANUARY 29, 2024

Mutual customers can now capitalise on the booking USD 100 billion vacation rental industry. Listing will be supported in 13 languages across 25 Holidu domains with full customer information sent to properties with every booking. Direct communication with customers is enabled post booking.

Book 104

Book Catering Customer Service Business Development 104

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. For example, KFC even has facial recognition technology to cater to repeat customers. What are AI and ML? Role of AI in Front of House.

Back of House 211

Back of House POS Systems Training Front of House 211

SiteMinder

DECEMBER 13, 2023

Introduction Axel Hotels is a boutique hotel group that proudly caters to the LGBTQ+ community, offering a unique and inclusive experience to its guests in a diverse environment. It has also improved overall customer service and increased upselling opportunities.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

Modern Restaurant Management

JANUARY 8, 2024

As the trend of digital nomadism continues to rise in the future, catering to this growing demographic becomes increasingly important. Who brands trust, how programs are architected, procedures and great communication matters…A LOT. AI will help restaurateurs in 2024 to increase the rate of repeat and engaged customers.

Pricing 215

Pricing Catering Training Marketing 215

Hotel Owner

NOVEMBER 18, 2024

Catering for Christmas and end of year parties, welcoming guests, and juggling staff rotas over extended opening hours to accommodate the business needs rightfully take focus, ensuring guests have a memorable experience. After all, good technology is not just for Christmas – it’s the gift that keeps giving to your business year-round.

Presentation 116

Presentation Reservations Customer Service Catering 116

7 Shifts

SEPTEMBER 9, 2024

To do this, provide both part-time and full-time job opportunities to cater to different needs. One of the best ways to build camaraderie among your restaurant staff is by encouraging open communication. Leadership training should focus on communication, conflict resolution, and team-building.

Training 134

Training Scheduling Server Communication 134

LimeTray

FEBRUARY 9, 2025

With a solid restaurant POS system, orders are entered accurately, and special requests are clearly communicated to the kitchen. This means fewer mistakes, quicker service, and happier customers. This cuts down on confusion, speeds up order fulfillment, and improves communication between front-of-house and back-of-house staff.

Pricing 52

Pricing POS Systems Server Scheduling 52

Lithos POS

JANUARY 15, 2025

Restaurants and retailers seized the opportunity to showcase Qatar’s unique culinary and cultural offerings while adopting innovative strategies to cater to diverse preferences. This reduces time spent on manual tasks and allows employees to focus on providing better customer service.

Travel and Tourism 52

Travel and Tourism Marketing Blog Customer Service 52

Modern Restaurant Management

JANUARY 25, 2024

Additionally, by keeping employees on the roster for longer, customer service quality is bound to improve. While English language proficiency tends to top the list among restaurant workers, employees may also express interest in learning French, Spanish, and Mandarin, all of which can be highly useful for communicating with customers.

Communication 110

Communication Customer Service Catering Accounting 110

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. Customer service: Interact with guests, solve customer complaints, and ensure the service is on point. Build a culture of communication.

Scheduling 113

Scheduling Communication Training Customer Service 113

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Communication. Attention to Detail.

Back of House 148

Back of House Server Front of House Download 148

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Travel Booster

JANUARY 31, 2023

In fact, 80% of consumers switch brands because of negative customer service experiences. Additionally, Forbes reports that 58% of people are willing to pay more for good customer service. People are willing to spend more money for a positive customer service experience. The stats speak for themselves.

Customer Service 52

Customer Service Communication Training Book 52

InnQuest

AUGUST 15, 2023

Each of these channels provides a set of APIs that allow the channel manager to communicate with their servers. Support and Training: Look for a provider with excellent customer service and training resources. GDS (Global Distribution System): This is a must for hotels that cater to corporate travelers and travel agencies.

Reservations 130

Reservations Book Property Management Information 130

The Restaurant Times

OCTOBER 22, 2021

This is something that all businesses must strive to cater to as customer experience forms the backbone of restaurants. To do this, they leverage their Unique Selling Proposition (USP) and an intimate understanding of changing customer preferences. For many, customer service and customer experience are seemingly interchangeable.

Communication 59

Communication Catering Customer Service Presentation 59

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Modern Restaurant Management

DECEMBER 21, 2022

Talk to your bank — be proactive in communications and provide timely, accurate financial information if trying to secure or increase a line of credit. Expand Customer Loyalty : This year, many restaurants didn’t necessarily see a drop in topline sales, but instead suffered drops in visit frequency.

Pricing 197

Pricing POS Systems Front of House Marketing 197

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To develop effective interpersonal communication skills for better interaction with guests and team members. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Metasphere

AUGUST 27, 2022

The chatbot is usually deployed as a digital customer service agent, mimicking a customer’s meaningful interactions with an employee. Chatbots can perform various functions, including responding to various queries, handling room service and housekeeping orders, and digitalizing the check-in and check-out process.

Customer Service 52

Customer Service Communication Housekeeping Book 52

Synergy Suite

AUGUST 15, 2024

In an era where online reviews can make or break a restaurant, exceptional service is not just nice—it’s a vital ingredient in the recipe for success. The art of customer service is as intricate as the most challenging recipes, requiring a deep understanding of the patron’s palate—not just in taste but in engagement.

Customer Service 52

Customer Service Server Training Communication 52

STAAH

MAY 9, 2023

They can be integrated into messaging platforms such as Facebook Messenger, WhatsApp, and WeChat, allowing guests to interact with them just like they would with a human customer service representative. The trending AI tool ChatGPT can also assist in the customization of chatbots to suit the specific needs of individual hotels.

Travel and Tourism 98

Travel and Tourism Book Information Accounting 98

SiteMinder

OCTOBER 19, 2022

They are welcoming slick paid media campaigns and communication pre and post-stay, which is making the online marketplace even more competitive, right up until the point of check-in. – They are happier being communicated with post-stay. – Staff and customer service are more important to them.

Book 98

Book Communication Definition Customer Service 98

The Restaurant Times

OCTOBER 22, 2021

This is something that all businesses must strive to cater to as customer experience forms the backbone of restaurants. To do this, they leverage their Unique Selling Proposition (USP) and an intimate understanding of changing customer preferences. For many, customer service and customer experience are seemingly interchangeable.

Communication 52

Communication Catering Customer Service Presentation 52

Restaurant Engine

JUNE 23, 2021

Remember, happy employees pay it forward, and that means the end result is happy customers. Provide Excellent Customer Service. Your diners may be eating your food at home, but the expect the same service, the same portion size, and the same quality of food as they would if they were dining in.

Training 80

Training Customer Service Catering Communication 80

Modern Restaurant Management

NOVEMBER 11, 2019

Seamless Communication Between Properties : When staying at a hotel with multiple properties, 29 percent expect their preferences and guest profile to be easily communicated between properties. She most recently held the title of Vice President of Administration, leading the HR, Customer Service, and IT Teams.

Book 118

Book Reservations Communication Customer Service 118

Modern Restaurant Management

DECEMBER 20, 2023

Many dining establishments found ways to use AI to track and flag stock quantities, automate schedule-making for staff, implement customer service chatbots and process online orders. Leveraging AI tools to increase efficiency and productivity while automating simple processes was a major boon to the industry.

Pricing 197

Pricing Marketing Customer Service Scheduling 197