Modern Restaurant Management

MARCH 9, 2023

Though businesses in the hospitality industry provide a fun and relaxed atmosphere for clientele to briefly escape their everyday routines, it’s also their responsibility to keep their patrons safe. There are a variety of laws and regulations that could impact a business in relation to service of alcoholic beverages.

Training 180

Training Information Server Definition 180

Service that Sells

NOVEMBER 6, 2023

There are a few cold hard truths in the restaurant business. So let’s talk about how to boost productivity in your team by showing your servers how to work smarter, instead of just harder. So let’s talk about how to boost productivity in your team by showing your servers how to work smarter, instead of just harder.

Server 67

Server Training 67

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? There was a time when 70% of F&B employees didn’t receive training for customer service. A well-structured restaurant training program will let you turn this around.

Training 78

Training POS Systems Server Customer Service 78

Modern Restaurant Management

JULY 5, 2022

I am Short Servers AND I am Getting a lot of Complaints! I don’t have one client who has all the servers necessary to run their operations, which results in a lot of complaints about long waiting times once the guest is seated. For a lot of my clients, it meant that one server worked a station of four to five tables.

Server 187

Server Training Article Pricing 187

Service that Sells

SEPTEMBER 11, 2023

If you only state a simple policy without making your standards clear, your staff could interpret things their own way or think that they can get away with technicalities when they’re busy instead of delivering truly great service. Outcomes: Do servers have the knowledge to answer questions about the item? Do they sound robotic?

Training 85

Training Server Communication 85

7 Shifts

DECEMBER 18, 2023

But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health. These tools can help you start spending more time doing what you love and growing your business for the future.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Modern Restaurant Management

MARCH 29, 2021

Otherwise, their “clocking out time” can also include having a smoke, eating, flirting with a server, generally dragging feet. An employee can be a server and a server trainer in one day, making $2 more an hour more as the trainer. Now, the asterisk applies to seasonal businesses.

POS Systems 208

POS Systems Server Scheduling Training 208

Modern Restaurant Management

JUNE 28, 2021

In my last article I talked about how busy our restaurants will be. Training, Training, Training … Making Current Staff and Managers Better. ” We waited (with others) and no one – not a host, server, bartender or owner – came to the front. That was only a few weeks ago and we are now there.

Server 186

Server Reservations Sanitation Training 186

Modern Restaurant Management

APRIL 15, 2021

Don’t Be Choosy … Train! Our openings were for dishwashers, servers and busser/runners. We are putting additional training and time into these three, and I have to say they are doing well. During the past few months, many of our restaurant operators are experiencing explosive business.

Training 212

Training Server Scheduling 212

Modern Restaurant Management

MARCH 20, 2020

The same can be said for their employees, who oftentimes aren’t properly trained in managing data threats. Equally devastating are failures to properly configure online servers. Of course, these types of phishing emails and configuration errors are a major problem for businesses of all stripes — not merely restaurants.

Server 216

Server Training Definition Information 216

Modern Restaurant Management

MARCH 22, 2021

If you were one of them, chances are, you didn’t invest much time analyzing these costs because you were simply too busy. Before you get too busy again, it’s imperative that you not only analyze your costs but take time to make adjustments to bring those costs in line. Make the Hard Service Choices. Worried about tips?

Server 197

Server Presentation Training Pricing 197

Modern Restaurant Management

DECEMBER 23, 2021

While businesses in the hospitality industry provide a fun and relaxed atmosphere for clientele to briefly escape their everyday routines, it’s also their responsibility to keep their patrons safe. There are a variety of laws and regulations that could impact a business in relation to service of alcoholic beverages.

Training 212

Training Server Information 212

Modern Restaurant Management

NOVEMBER 13, 2024

In fact, 43 states have laws that hold business owners liable for serving alcohol to someone who later causes injury or death. In light of new laws permitting establishments to serve alcohol for longer hours, how should operators be training staff to understand both the profit potential and the additional responsibility?

Training 178

Training Server Information Magazine 178

Revenue Hub

NOVEMBER 16, 2023

NB: This is an article from Kennedy Training Network Subscribe to our weekly newsletter and stay up to date Surely, meeting these standards is important, and therefore it is essential that all staff are well-versed in the requirements. For example, when traveling for business, I generally order room service.

Training 108

Training Server Workshop Presentation 108

Modern Restaurant Management

APRIL 1, 2022

Next, the attacker scans your network and plants the ransomware malware on servers, POS systems or PCs, while at the same time stealing sensitive data such as employee records with social security numbers. In the restaurant business, you have more at risk from a ransomware attack than data and the cost of mitigation.

POS Systems 240

POS Systems Server Communication Training 240

Modern Restaurant Management

MAY 6, 2021

But the bad news is they are having trouble hiring and filling positions across the board for cooks, servers, FOH and BOH positions. How is your restaurant touting these aspects of your business? Giving this kind of responsibility to staff members is a great way to retain them at your business. Diversify Acquisition Channels.

Server 197

Server Training Scheduling Marketing 197

Horizon Hospitality

DECEMBER 4, 2024

By creating dining experiences that feel unique to each guest, restaurants can foster stronger connections with their patrons and encourage repeat business. Train your staff to recognize regular patrons, greet them by name, and remember their preferences.

Special Events 130

Special Events Reservations Server Training 130

Modern Restaurant Management

JULY 18, 2023

Restaurant customers are back, with many restaurants reporting business close to pre-pandemic levels. The Server’s Greeting Many restaurants train their servers to greet a new table within one minute of their being seated. It’s one of those make-or-break situations for a server, a manager and their employer.

Server 167

Server Training Reservations 167

Modern Restaurant Management

FEBRUARY 15, 2022

Across the United States, businesses are suffering from unprecedented staffing shortages in the aftermath of COVID. With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. Enter digital tableside ordering.

Server 225

Server Marketing Front of House Back of House 225

Modern Restaurant Management

JANUARY 30, 2024

There’s an art to scaling any small business intelligently. Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates.

Cost Reduction 203

Cost Reduction Server Training Customer Service 203

Modern Restaurant Management

NOVEMBER 8, 2022

Inadequate training. Businesses may skimp on the length and depth of training programs in the rush to hire. Some enterprises may not have a formal training program; instead, they may require the new employee to shadow a more experienced colleague. Exhaustion from overwork.

Training 201

Training Server Accounting Marketing 201

Modern Restaurant Management

JUNE 2, 2021

Consumers are less forgiving than in the past when a server is not around to call for another round of drinks or to ask for the check. … its purpose is to augment restaurant flows, preserve meaningful guest/server interactions, improve efficiencies, and speed up the customer touchpoints like ordering and paying, when needed. .

Server 197

Server Concierge Front of House Back of House 197

Modern Restaurant Management

AUGUST 24, 2021

Simple: by making a few easy changes to their business model and knowing what employees value. It costs around $2,000 to hire and train a new restaurant worker, and with a 75 percent turnover rate, that’s a lot of money to cycle through with every staffing change. Place Value on a Good Employee. Invest in Your Existing Team.

Training 197

Training Server Scheduling 197

Modern Restaurant Management

AUGUST 9, 2021

The most important thing a restaurant can do to make guests with food restrictions feel comfortable and safe is to make sure the staff is well-trained. Training the staff is the top priority, because then they can competently answer questions and work with the guest to make them feel most comfortable.

Training 208

Training Server Program Management Marketing 208

Modern Restaurant Management

FEBRUARY 7, 2023

Offering increased visibility for brands and expanding the pool of customers restaurants are able to reach, the dynamic services these apps provide are essential for owners and operators competing for relevance and market share in a rapidly shifting landscape of business models utilizing SaaS technology.

Training 196

Training POS Systems Strategic Planning Back of House 196

Modern Restaurant Management

MARCH 27, 2024

Attracting new customers is important to every business owner. Satisfied customers are more likely to generate positive feedback and referral business. It may take a moment out of a busy day, but the results of that gesture can be extremely valuable the next time those customers are deciding on where to dine.

Customer Service 189

Customer Service Server Presentation Marketing 189

7 Shifts

FEBRUARY 18, 2020

Restaurant servers understand work-induced dreams all too well. Waitmare” is a portmanteau that combines the words “waiter” and “nightmare” to describe the bad dreams that servers have about working in a restaurant. You’re on shift as a server and you can’t seem to get orders right. Stress is part of any job.

Server 158

Server Scheduling Front of House Customer Service 158

Modern Restaurant Management

APRIL 18, 2022

Here is a quick list of outdoor dining tips to enhance the guest experience while also benefiting the business. They should be organized and create schedules in advance to prevent staffing shortages on busy nights, and they also need to thoroughly train new staff members and make sure every employee is up to speed on seating charts.

Server 167

Server Scheduling Information Accounting 167

7 Shifts

FEBRUARY 7, 2024

The restaurant tech industry is growing, with software and services designed to streamline almost every aspect of your business. Happy, engaged, well-trained employees can make or break your business (and so can having the right amount of those employees on the clock at the right times).

POS Systems 125

POS Systems Scheduling Front of House Accounting 125

Modern Restaurant Management

AUGUST 1, 2022

While in other industries it’s common to have a dedicated HR or recruiting team, in the restaurant business, general managers typically handle hiring and training as well, on their own. Most came up through the ranks, starting as a server or a cashier before eventually becoming a general manager. Recruiting is an art.

Scheduling 203

Scheduling Training Server Budgeting 203

Modern Restaurant Management

JUNE 29, 2020

Focusing on customer experience may seem like a luxury for restaurateurs struggling to keep their doors open, but it may prove to be the difference between those that survive and those that get added to the list of tragic COVID-19 business casualties. I have seen firsthand how this is playing out. Dine-in mobile ordering.

Server 221

Server Communication Reservations Training 221

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Takes away a considerable portion of server's share requiring higher hourly wages. Servers, other FOH staff. A fair and formal way to divide tips amongst servers and other staff. All servers or cashiers, other FOH staff. Tip Out Methods and Systems.

Server 146

Server Back of House POS Systems Customer Service 146

Modern Restaurant Management

FEBRUARY 8, 2023

Governments should step in and offer rebates, assistance, and incentives for restaurants that run their business sustainably – whether they use more energy-efficient commercial equipment, manage food waste better, or donate leftover food to charities. Food is a business of making people happy.

Server 197

Server Training Marketing Scheduling 197

Modern Restaurant Management

FEBRUARY 8, 2022

Servers wear many hats, and to stay in compliance, need many job codes. Step 3: Train Employees and Managers. Two codes are great, but train employees and managers so they fully understand the nuances of when they are supposed to use one or the other. Step 2: A Job Code for Every Task. Or at least two.

Back of House 197

Back of House Maintenance Training Server 197

Modern Restaurant Management

SEPTEMBER 4, 2024

Operating a restaurant is more than managing a business; it’s about building a vibrant community and fostering a sense of family where every day brings fresh challenges and opportunities. Whether handling a busy shift or tackling unexpected issues, working side by side with your crew demonstrates that you value their contributions.

Server 175

Server Training 175

Modern Restaurant Management

APRIL 29, 2021

According to the latest Yelp Economic Average (YEA) report, there were more new businesses openings than at any other period over the last 12 months and business reopenings are at the highest level since the second quarter of 2020. Nguyen identified roles and cross-trained staff where possible to wear multiple hats.

Scheduling 221

Scheduling Training Server Pricing 221

Modern Restaurant Management

SEPTEMBER 6, 2022

While businesses in the hospitality industry provide a fun and relaxed atmosphere for clientele to briefly escape their everyday routines, it’s also their responsibility to keep their patrons safe. There are a variety of laws and regulations that could impact a business in relation to service of alcoholic beverages.

Training 180

Training Information Server Definition 180