Service that Sells

JULY 17, 2023

Focusing a restaurant training program on the Art of Caring Behavior will lead to improved service and increased guest loyalty. And it’s what separates the winners from the losers in bar and restaurant business. Our restaurant service training follows the Service That Sells! What’s Caring Behavior?

Server 84

Server Training Presentation 84

Modern Restaurant Management

MARCH 11, 2025

"The pandemic forced the restaurant industry to reinvent itself overnight, moving from a primarily in-store dining experience to an omnichannel, digital-first business. " As we mark the fifth anniversary, MRM magazine surveyed restaurant insiders about the pandemic’s lasting impact on their businesses and the industry.

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POS Systems Marketing Server Communication 188

Modern Restaurant Management

JUNE 8, 2020

As restaurants slowly begin reopening, things remain far from “business as usual.” ” The COVID-19 pandemic has changed the way businesses operate, and the restaurant industry is now learning to navigate this “new normal.” Train Employees Regularly. Don’t Let Employees Work When Sick.

Information 202

Information Training Sanitation Server 202

7 Shifts

AUGUST 19, 2020

Particularly as the impact of COVID-19 has devastated businesses, with an estimated 5 million (? The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. The restaurant industry has a reputation for high staff turnover. 2018 saw a record high 74.9%

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Training POS Systems Communication Document 148

Modern Restaurant Management

MARCH 9, 2023

Though businesses in the hospitality industry provide a fun and relaxed atmosphere for clientele to briefly escape their everyday routines, it’s also their responsibility to keep their patrons safe. There are a variety of laws and regulations that could impact a business in relation to service of alcoholic beverages.

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Training Information Server Definition 180

Service that Sells

NOVEMBER 6, 2023

There are a few cold hard truths in the restaurant business. So let’s talk about how to boost productivity in your team by showing your servers how to work smarter, instead of just harder. So let’s talk about how to boost productivity in your team by showing your servers how to work smarter, instead of just harder.

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Server Training 67

Horizon Hospitality

JANUARY 22, 2025

Offering training programs, cross-training opportunities, and leadership development can motivate your front-of-house team to see their current position as part of a broader career path. By investing in their well-being and financial security, you send a message that your team is truly valued. Connect with us here.

Front of House 130

Front of House Event Coordination Scheduling Training 130

Modern Restaurant Management

JULY 5, 2022

I am Short Servers AND I am Getting a lot of Complaints! I don’t have one client who has all the servers necessary to run their operations, which results in a lot of complaints about long waiting times once the guest is seated. For a lot of my clients, it meant that one server worked a station of four to five tables.

Server 187

Server Training Article Pricing 187

7 Shifts

NOVEMBER 25, 2024

However, productivity is more easily trained than managed. Keeping your staff busy and happy is guaranteed to provide the feeling of fulfillment many operators in the foodservice industry don’t think about. In a survey by Toast , 46% of restaurateurs listed hiring, training, and retaining staff as their biggest challenge.

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Back of House Training Procurement Server 88

Service that Sells

SEPTEMBER 11, 2023

If you only state a simple policy without making your standards clear, your staff could interpret things their own way or think that they can get away with technicalities when they’re busy instead of delivering truly great service. Outcomes: Do servers have the knowledge to answer questions about the item? Do they sound robotic?

Training 85

Training Server Communication 85

7 Shifts

NOVEMBER 24, 2024

Just like a well-crafted mission statement will help guide your business decisions, identifying and understanding your target customers and competitors through restaurant market research will give your business a competitive edge. Instead of having a vague goal like "Improve my business," make your goals more specific.

Marketing 148

Marketing Information Pricing Training 148

7 Shifts

NOVEMBER 15, 2024

Hiring the right people can make or break your business. Looking for someone to oversee day-to-day operations is a critical business decision that needs careful consideration. Looking for someone to oversee day-to-day operations is a critical business decision that needs careful consideration.

Communication 78

Communication Server Special Events Training 78

7 Shifts

DECEMBER 18, 2023

But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health. These tools can help you start spending more time doing what you love and growing your business for the future.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Modern Restaurant Management

JUNE 28, 2021

In my last article I talked about how busy our restaurants will be. Training, Training, Training … Making Current Staff and Managers Better. ” We waited (with others) and no one – not a host, server, bartender or owner – came to the front. That was only a few weeks ago and we are now there.

Server 186

Server Reservations Sanitation Training 186

Modern Restaurant Management

MARCH 29, 2021

Otherwise, their “clocking out time” can also include having a smoke, eating, flirting with a server, generally dragging feet. An employee can be a server and a server trainer in one day, making $2 more an hour more as the trainer. Now, the asterisk applies to seasonal businesses.

POS Systems 208

POS Systems Server Scheduling Training 208

Modern Restaurant Management

APRIL 15, 2021

Don’t Be Choosy … Train! Our openings were for dishwashers, servers and busser/runners. We are putting additional training and time into these three, and I have to say they are doing well. During the past few months, many of our restaurant operators are experiencing explosive business.

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Training Server Scheduling 212

Modern Restaurant Management

MARCH 20, 2020

The same can be said for their employees, who oftentimes aren’t properly trained in managing data threats. Equally devastating are failures to properly configure online servers. Of course, these types of phishing emails and configuration errors are a major problem for businesses of all stripes — not merely restaurants.

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Server Training Definition Information 216

Modern Restaurant Management

MARCH 22, 2021

If you were one of them, chances are, you didn’t invest much time analyzing these costs because you were simply too busy. Before you get too busy again, it’s imperative that you not only analyze your costs but take time to make adjustments to bring those costs in line. Make the Hard Service Choices. Worried about tips?

Server 197

Server Presentation Training Pricing 197

Modern Restaurant Management

DECEMBER 23, 2021

While businesses in the hospitality industry provide a fun and relaxed atmosphere for clientele to briefly escape their everyday routines, it’s also their responsibility to keep their patrons safe. There are a variety of laws and regulations that could impact a business in relation to service of alcoholic beverages.

Training 212

Training Server Information 212

Revenue Hub

NOVEMBER 16, 2023

NB: This is an article from Kennedy Training Network Subscribe to our weekly newsletter and stay up to date Surely, meeting these standards is important, and therefore it is essential that all staff are well-versed in the requirements. For example, when traveling for business, I generally order room service.

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Training Server Workshop Presentation 109

Modern Restaurant Management

APRIL 1, 2022

Next, the attacker scans your network and plants the ransomware malware on servers, POS systems or PCs, while at the same time stealing sensitive data such as employee records with social security numbers. In the restaurant business, you have more at risk from a ransomware attack than data and the cost of mitigation.

POS Systems 240

POS Systems Server Communication Training 240

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. What strategies do you use to communicate with servers effectively to manage seating flow?

Server 78

Server Reservations Guest Satisfaction Communication 78

Modern Restaurant Management

MAY 6, 2021

But the bad news is they are having trouble hiring and filling positions across the board for cooks, servers, FOH and BOH positions. How is your restaurant touting these aspects of your business? Giving this kind of responsibility to staff members is a great way to retain them at your business. Diversify Acquisition Channels.

Server 197

Server Training Scheduling Marketing 197

Modern Restaurant Management

JULY 18, 2023

Restaurant customers are back, with many restaurants reporting business close to pre-pandemic levels. The Server’s Greeting Many restaurants train their servers to greet a new table within one minute of their being seated. It’s one of those make-or-break situations for a server, a manager and their employer.

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Server Training Reservations 167

Service that Sells

JANUARY 6, 2025

Providing a safe working environment is especially important in the restaurant business where accidents of all kinds are just waiting to happen. Top Safety Training Topics for Restaurant Employees The good news is that most accidents can be prevented with the right safety training.

Training 83

Training Back of House Housekeeping Server 83

Modern Restaurant Management

FEBRUARY 15, 2022

Across the United States, businesses are suffering from unprecedented staffing shortages in the aftermath of COVID. With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. Enter digital tableside ordering.

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Server Marketing Front of House Back of House 225

Modern Restaurant Management

NOVEMBER 8, 2022

Inadequate training. Businesses may skimp on the length and depth of training programs in the rush to hire. Some enterprises may not have a formal training program; instead, they may require the new employee to shadow a more experienced colleague. Exhaustion from overwork.

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Training Server Accounting Marketing 201

Modern Restaurant Management

JUNE 2, 2021

Consumers are less forgiving than in the past when a server is not around to call for another round of drinks or to ask for the check. … its purpose is to augment restaurant flows, preserve meaningful guest/server interactions, improve efficiencies, and speed up the customer touchpoints like ordering and paying, when needed. .

Server 197

Server Concierge Front of House Back of House 197

Modern Restaurant Management

AUGUST 24, 2021

Simple: by making a few easy changes to their business model and knowing what employees value. It costs around $2,000 to hire and train a new restaurant worker, and with a 75 percent turnover rate, that’s a lot of money to cycle through with every staffing change. Place Value on a Good Employee. Invest in Your Existing Team.

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Training Server Scheduling 197

Modern Restaurant Management

AUGUST 9, 2021

The most important thing a restaurant can do to make guests with food restrictions feel comfortable and safe is to make sure the staff is well-trained. Training the staff is the top priority, because then they can competently answer questions and work with the guest to make them feel most comfortable.

Training 208

Training Server Program Management Marketing 208

Modern Restaurant Management

FEBRUARY 7, 2023

Offering increased visibility for brands and expanding the pool of customers restaurants are able to reach, the dynamic services these apps provide are essential for owners and operators competing for relevance and market share in a rapidly shifting landscape of business models utilizing SaaS technology.

Training 196

Training POS Systems Back of House Strategic Planning 196

Modern Restaurant Management

JANUARY 30, 2024

There’s an art to scaling any small business intelligently. Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates.

Cost Reduction 203

Cost Reduction Server Training Customer Service 203

7 Shifts

FEBRUARY 18, 2020

Restaurant servers understand work-induced dreams all too well. Waitmare” is a portmanteau that combines the words “waiter” and “nightmare” to describe the bad dreams that servers have about working in a restaurant. You’re on shift as a server and you can’t seem to get orders right. Stress is part of any job.

Server 158

Server Scheduling Front of House Customer Service 158

Modern Restaurant Management

APRIL 18, 2022

Here is a quick list of outdoor dining tips to enhance the guest experience while also benefiting the business. They should be organized and create schedules in advance to prevent staffing shortages on busy nights, and they also need to thoroughly train new staff members and make sure every employee is up to speed on seating charts.

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Server Scheduling Information Accounting 167

Modern Restaurant Management

AUGUST 1, 2022

While in other industries it’s common to have a dedicated HR or recruiting team, in the restaurant business, general managers typically handle hiring and training as well, on their own. Most came up through the ranks, starting as a server or a cashier before eventually becoming a general manager. Recruiting is an art.

Scheduling 203

Scheduling Training Server Budgeting 203

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Takes away a considerable portion of server's share requiring higher hourly wages. Servers, other FOH staff. A fair and formal way to divide tips amongst servers and other staff. All servers or cashiers, other FOH staff. Tip Out Methods and Systems.

Server 146

Server Back of House POS Systems Customer Service 146

Modern Restaurant Management

JUNE 29, 2020

Focusing on customer experience may seem like a luxury for restaurateurs struggling to keep their doors open, but it may prove to be the difference between those that survive and those that get added to the list of tragic COVID-19 business casualties. I have seen firsthand how this is playing out. Dine-in mobile ordering.

Server 221

Server Communication Reservations Training 221