Modern Restaurant Management

JANUARY 17, 2023

First, by moving the distant central terminal to the palm of the server's hand, waitstaff can transmit orders to the kitchen or bar and accept payment directly from the table. That lets servers find a better balance between tableside hospitality and administrative tasks. That's the power of real-time data.

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Modern Restaurant Management

JULY 5, 2022

I am Short Servers AND I am Getting a lot of Complaints! I don’t have one client who has all the servers necessary to run their operations, which results in a lot of complaints about long waiting times once the guest is seated. For a lot of my clients, it meant that one server worked a station of four to five tables.

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Modern Restaurant Management

MARCH 22, 2021

If you were one of them, chances are, you didn’t invest much time analyzing these costs because you were simply too busy. Before you get too busy again, it’s imperative that you not only analyze your costs but take time to make adjustments to bring those costs in line. Make the Hard Service Choices. Worried about tips?

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Modern Restaurant Management

DECEMBER 5, 2023

By implementing a QR Code at-table, two-way ordering system, servers can wait on more tables, increase their tips, and spend more one-on-one time with guests. At-table ordering frees up servers to spend more quality time with guests, who value the added attention.

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Modern Restaurant Management

JULY 27, 2021

Point of Sale (POS) systems have traditionally been the restaurant’s technological centerpiece, connecting guests, servers, and food through transactions. This shift is breaking new ground for business owners and changing how employees experience their work. Too Much Tech Is Not a Solution. Want to be Tech-Savvy?

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Modern Restaurant Management

FEBRUARY 22, 2022

In 2022, the restaurant business finds itself at something of a crossroads—or, to put it in a more 21st-century way, the industry has reached a pivot point. Thanks to automation and contactless technologies, more and more of the business of running a restaurant is now in the hands of the customer.

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Modern Restaurant Management

FEBRUARY 15, 2022

Across the United States, businesses are suffering from unprecedented staffing shortages in the aftermath of COVID. With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. Enter digital tableside ordering.

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Modern Restaurant Management

SEPTEMBER 27, 2023

Key findings include: Tipping is on the rise : Good news for servers: diners aren’t skimping on tips. Bars and fine dining take home the biggest tips : Overall, tipping trends are staying stable across business types year-over-year, with customers continuing to tip around 3 percent more at bars (19.25 percent, from 16.93

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Modern Restaurant Management

APRIL 1, 2022

Next, the attacker scans your network and plants the ransomware malware on servers, POS systems or PCs, while at the same time stealing sensitive data such as employee records with social security numbers. In the restaurant business, you have more at risk from a ransomware attack than data and the cost of mitigation.

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Modern Restaurant Management

MARCH 29, 2021

Otherwise, their “clocking out time” can also include having a smoke, eating, flirting with a server, generally dragging feet. An employee can be a server and a server trainer in one day, making $2 more an hour more as the trainer. Now, the asterisk applies to seasonal businesses.

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Modern Restaurant Management

NOVEMBER 16, 2021

Enter the cloud, which helps restaurant operators deliver services and make informed business decisions based on up-to-date data, right here, right now. Reduce total cost of ownership – Choosing a cloud-based software-as-a-service (SaaS) business model saves money. Time to Get Your Head in the Cloud. Bottom line?

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Server POS Systems Information Back of House 203

Modern Restaurant Management

DECEMBER 14, 2022

Meanwhile, robots in the front of house are leading customers to their tables, working in tandem with servers to carry loads of heavy dishes in a single trip, and providing novel experiences and entertainment that bring guests into the restaurant. During a busy rush, coordinating these varied tasks can become overwhelming. Robin Zheng.

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Modern Restaurant Management

JUNE 2, 2021

Consumers are less forgiving than in the past when a server is not around to call for another round of drinks or to ask for the check. … its purpose is to augment restaurant flows, preserve meaningful guest/server interactions, improve efficiencies, and speed up the customer touchpoints like ordering and paying, when needed. .

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Modern Restaurant Management

JUNE 28, 2021

In my last article I talked about how busy our restaurants will be. ” We waited (with others) and no one – not a host, server, bartender or owner – came to the front. We were seated right away, but the server did not get to the table for almost 15 minutes. That was only a few weeks ago and we are now there.

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Server Reservations Sanitation Training 186

7 Shifts

FEBRUARY 7, 2024

The restaurant tech industry is growing, with software and services designed to streamline almost every aspect of your business. Happy, engaged, well-trained employees can make or break your business (and so can having the right amount of those employees on the clock at the right times).

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Modern Restaurant Management

JULY 18, 2023

Restaurant customers are back, with many restaurants reporting business close to pre-pandemic levels. The Server’s Greeting Many restaurants train their servers to greet a new table within one minute of their being seated. It’s one of those make-or-break situations for a server, a manager and their employer.

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Modern Restaurant Management

DECEMBER 21, 2021

The pandemic has forever upended restaurants, wineries, breweries, entertainment venues, businesses that had been reluctant to embrace technology. Many operators had to rethink how to approach their business digitally this past year, and realize that on- and off-premise experiences are more closely connected than ever.

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Server Marketing 197

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Takes away a considerable portion of server's share requiring higher hourly wages. Servers, other FOH staff. A fair and formal way to divide tips amongst servers and other staff. All servers or cashiers, other FOH staff. Tip Out Methods and Systems.

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Server Back of House POS Systems Customer Service 146

Modern Restaurant Management

DECEMBER 5, 2022

Contactless solutions have become a tool to ensure the survival of many businesses over the past three years. Restaurant owners and industry leaders must ask themselves, what’s next for this technology, and how can it help grow the business? Contactless payments are here to stay as the technology’s popularity grows.

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Server POS Systems Information Marketing 225

Modern Restaurant Management

JUNE 1, 2021

Tablet POS, when leveraged as self-ordering kiosks, helps reduce face-to-face contact between servers and customers. Not only does this digital ordering channel reduce labor costs for your restaurant—it also helps servers turn tables faster and minimize order errors. Brand Your Own Website for the Win.

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Server Communication Information Accounting 180

Modern Restaurant Management

DECEMBER 6, 2021

We’ve come up with several tips that can help save your business money while improving it at the same time: Use technology to reduce labor costs : Through online management systems, waitlist kiosks, and QR codes that lead to your menu or website. Perhaps you could revisit your menu and retrain your servers to promote high-profit items.

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Modern Restaurant Management

MARCH 25, 2021

To both keep businesses as clean and safe as possible and align with customer expectations.” Turning tables faster, maintaining customer engagement and building loyalty are the ingredients for more profitable business operations. ” Pay-at-the-Table Adds Up, Especially with CX.

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Modern Restaurant Management

MAY 18, 2021

Darden has 25 years of experience in the restaurant business and knows how important company culture is to the success of the brand. He began as a server and loved the sense of community and teamwork he found in food service.

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Server 189

Modern Restaurant Management

MARCH 15, 2024

On the other hand, businesses argue that these charges are necessary for things like large parties at restaurants, as getting stiffed on a tip can cause a server to lose out on a huge amount of income.” Nearly three in five Americans think businesses are replacing employee salaries with customer tips.

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Modern Restaurant Management

SEPTEMBER 22, 2023

The incentive isn’t just environmental, but could also be a smart business move. The machines also allow servers to safely serve ice directly to customers, enhancing hygiene standards. Ice vending machines can also help HoReCa businesses boost their reputation and enhance business profitability later down the line.

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Server Catering Marketing 189

Modern Restaurant Management

MARCH 27, 2024

Attracting new customers is important to every business owner. Satisfied customers are more likely to generate positive feedback and referral business. It may take a moment out of a busy day, but the results of that gesture can be extremely valuable the next time those customers are deciding on where to dine.

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Customer Service Server Presentation Marketing 189

Modern Restaurant Management

JUNE 29, 2020

Focusing on customer experience may seem like a luxury for restaurateurs struggling to keep their doors open, but it may prove to be the difference between those that survive and those that get added to the list of tragic COVID-19 business casualties. I have seen firsthand how this is playing out. Dine-in mobile ordering.

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Server Communication Reservations Training 221

Modern Restaurant Management

APRIL 18, 2022

Here is a quick list of outdoor dining tips to enhance the guest experience while also benefiting the business. They should be organized and create schedules in advance to prevent staffing shortages on busy nights, and they also need to thoroughly train new staff members and make sure every employee is up to speed on seating charts.

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Server Scheduling Information Accounting 167

Modern Restaurant Management

JULY 17, 2020

For example, one of our merchant partners are now modifying their online ordering platform in order to create a solution that allows customers to order and pay at the table without having to go through a server. The second trend is curbside ordering and bi-directional communication.

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Server Communication Magazine 187

Modern Restaurant Management

MARCH 20, 2020

Equally devastating are failures to properly configure online servers. estimates that 95 percent of online server breaches occur due to human errors such as configuration mistakes, and these experts expect the trend to continue. In fact, global research and advisory firm Gartner Inc. Without it, just one breach could spell the end.

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Server Training Definition Information 216

Modern Restaurant Management

MAY 6, 2021

But the bad news is they are having trouble hiring and filling positions across the board for cooks, servers, FOH and BOH positions. How is your restaurant touting these aspects of your business? Giving this kind of responsibility to staff members is a great way to retain them at your business. Diversify Acquisition Channels.

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Server Training Scheduling Marketing 197

Modern Restaurant Management

MARCH 23, 2020

To sweeten the pot, consider adding on an item such as an appetizer or dessert free of charge that has a high perceived value – but a low actual cost to you – to encourage pickup business. This will incite large orders, which can help to offset any dine-in business that was lost. Prompt Future Visits. Kids Eat Free.

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Modern Restaurant Management

OCTOBER 1, 2024

Moreover, a KDS helps prep stations focus on one task at a time, while managers can instantly identify which servers need assistance to turn tables or bar seats faster. The bartender's role becomes more holistic, helping out like a server, food runner, or busser while managing their primary duties. Or all tools on one platform?

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Server Communication Events Marketing 179

Modern Restaurant Management

APRIL 27, 2022

Meal kits are a great idea for restaurants that are especially busy on Mother’s Day and would prefer to prepare something in advance for their takeout customers. While your customers should be your main priority on any given day (especially a busy one), it’s important to keep your staff in mind too.

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Modern Restaurant Management

MAY 13, 2020

The business of running a restaurant is no longer limited to exceptional recipes, gorgeous plating, and advertisements. Is there a single server at risk? What about data backups kept on an off-site server or in the cloud? Recent data breaches in the restaurant industry targeted customer data through POS systems.

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POS Systems Server Download Budgeting 212

Modern Restaurant Management

JANUARY 30, 2024

There’s an art to scaling any small business intelligently. KPIs lose relevance if unrealistic for teams execute across the business. For example, an aggressive table turn target could unduly pressure servers to rush patrons, impairing their experience.

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Modern Restaurant Management

JUNE 13, 2023

Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. Stoke Interest and Stay Engaged Constant evolution is a defining feature of an industry filled with seasonal ingredients, rapidly transforming business models and an unpredictable labor market.

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