7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

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Training POS Systems Server Customer Service 78

Modern Restaurant Management

JUNE 21, 2021

Here are four reasons why restaurant businesses should consider mobile order and pay solutions to support any current staffing shortages: 1. One staff member could be lost from the front of house for up to an hour taking phone calls for 20 takeaway orders. Reduce Admin Tasks. Allow Staff to Focus on the Experience.

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Front of House Training 186

The Restaurant Times

AUGUST 25, 2020

Covid-19 has hit the restaurant industry badly and transformed the entire philosophy of running a restaurant business. Regardless of restaurant format, operators are giving paramount importance to train their staff to comply with the health guidelines. How To Train Your Staff To Comply With The Health Guidelines.

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Sanitation Training Front of House Scheduling 97

Modern Restaurant Management

JUNE 9, 2022

Understand customer cravings and business needs through data. Your chef might have his or her own secret sauce, but data is the key ingredient behind business growth. Consider tapping into the treasure trove of customer information your POS platform contains.

Front of House 196

Front of House Scheduling Information Pricing 196

Modern Restaurant Management

AUGUST 20, 2024

"As a restaurant business, we use AI to go faster and to develop the business further," Annick Van Overstraeten, CEO of Le Pain Quotidien, told Modern Restaurant Management (MRM) magazine. "Our "Our entire F&B team spent several months inputting recipes, testing, and training the system. In addition, Alain.AI

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Front of House Presentation Training Magazine 179

Hospitality Magazine

AUGUST 12, 2024

Burnt Ends is unapologetically Burnt Ends, and Pynt tends to steer clear of the odd unhappy customer and let his front of house team take care them like the professionals they are. “My There’s the flip side of never being an elite athlete unless you train really f**king hard,” says Pynt. The jury is out.

Training 246

Training Front of House Communication Magazine 246

Modern Restaurant Management

DECEMBER 22, 2022

Prior to the pandemic, restaurant jobs – especially those back-of house – have seen high turnover rates. fewer employees in the front-of-house and 6.2 Our technology streamlines operations, provides a better customer experience and establishes an overall improvement and stability to the business.

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Back of House Front of House Kitchen Operations Customer Service 188

Modern Restaurant Management

JUNE 15, 2020

While some states are allowing restaurants to resume business, others are delaying this process until later phases in their reopening plans. It requires businesses to overhaul cleaning procedures, conduct thorough training and implement new employee-centric policies. In fact, U.S. Cleaning the Right Way.

Training 179

Training Front of House Back of House Sanitation 179

7 Shifts

FEBRUARY 7, 2024

The restaurant tech industry is growing, with software and services designed to streamline almost every aspect of your business. Happy, engaged, well-trained employees can make or break your business (and so can having the right amount of those employees on the clock at the right times).

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POS Systems Scheduling Front of House Accounting 125

Modern Restaurant Management

APRIL 8, 2024

And in talking about bringing stability into our food businesses, culture can be that secret ingredient that makes all the difference in attracting the right people, retaining good people, and creating a powerhouse team. This is also well-known in foodservice with the fast-paced work required in back and front of house.

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Front of House Customer Service Accounting Communication 187

The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. Hence, your restaurant’s front-of-the-house staff members should always maintain a high standard of personal hygiene and present a polished, welcoming image.

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Front of House Server POS Systems Reservations 52

Modern Restaurant Management

OCTOBER 30, 2020

percent annual turnover rate , and even more for some businesses. percent per year, then you’ve spent around 34K per year on training alone. Likewise, you can use a recipe viewer to do much the same, which serves as quality control and a training tool. Before global lockdowns, the U.S. Tech Trainers. Contactless Tech.

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Front of House Training Server Budgeting 197

Modern Restaurant Management

OCTOBER 20, 2020

Growth for most, after all, isn’t walking through the front door, it’s coming in online. If your cooks are mostly fulfilling off-site orders, you can do away with niceties like a slick front of house, visual merchandising, and a location with hungry walk-ins. Proper break space and a place to study, train, or eat.

Front of House 203

Front of House Back of House Training Pricing 203

Modern Restaurant Management

DECEMBER 15, 2021

The best restaurants are those that keep back-of-house processes running smoothly to ensure a great front-of-house experience for guests. There’s more pressure than ever for restaurants to live up to guest expectations, secure rave reviews and drive repeat business. Washing Away Profits.

Maintenance 203

Maintenance Front of House Back of House Training 203

Modern Restaurant Management

OCTOBER 5, 2021

Every industry felt the impact of the labor crunch during the pandemic and now, as recovery efforts are underway, businesses are struggling to recover employees quickly enough to meet the rise in demand. Although employment numbers are on the upswing, employment at eating and drinking establishments was still 1.5

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Scheduling Front of House Back of House Communication 223

Modern Restaurant Management

MAY 24, 2022

We came up with a few helpful tips to improve your employee retention while building a happier, healthier business. If you had a particularly busy dinner rush, gather your staff together at the end of the day to offer positive feedback and thanks for great work. Restaurants can be busy, scattered places. Show Some Love!

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Front of House Scheduling Back of House Communication 208

Modern Restaurant Management

JUNE 15, 2020

Modern Restaurant Management (MRM) magazine asked Mark Heymann, a labor expert and CEO of UniFocus, for his insights on navigating post-pandemic restaurant recovery through effective hiring and training. From a restaurant industry perspective, the mandated non-essential business closings were devastating.

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Sanitation Scheduling Training Front of House 186

Modern Restaurant Management

NOVEMBER 19, 2024

I often travel alone as a result of my career, and business travel is changing too: for many companies, having large numbers of employees traveling isn’t financially prudent – but being a solo diner doesn’t mean our expectations around our dining experience have changed.

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POS Systems Catering Training Front of House 180

Modern Restaurant Management

MAY 12, 2021

No matter the type of restaurant you own, the type of food you serve, or the usual customers who walk through your door, you need to focus on making your off-premise sales a keystone aspect of your restaurant business. Luckily there are a number of different business models. More Accurate. Carry Out and Curbside Pick-Up.

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Front of House Training Information Events 100

Modern Restaurant Management

JULY 19, 2021

As restaurants and other hospitality venues re-open and see increased demand from customers and guests, one thing is clear: labor shortages could slow their recovery, hampering businesses trying to capitalize on the booming consumer demand.

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Front of House Customer Service Maintenance Catering 203

Modern Restaurant Management

SEPTEMBER 14, 2022

However, trained chefs don’t need to worry about losing their jobs to a restaurant AI yet, but we cannot dismiss this scenario entirely either. But smaller businesses can implement AI to make small changes that impact their business. Improve Customer Experience : Repeat customers are the backbone of a restaurant business.

Back of House 211

Back of House POS Systems Training Front of House 211

7 Shifts

AUGUST 21, 2024

For example, you can facilitate communication between your front-of-house and back-of-house teams through your restaurant’s POS. With tableside ordering for your front-of-house staff and a kitchen display system for your back-of-house team, communication between FOH and BOH can be automatic and instantaneous.

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Communication Scheduling Front of House Back of House 148

Modern Restaurant Management

JUNE 26, 2020

With the novel Coronavirus, known as COVID-19, instilling the unknown in many Americans across the country, business owners were coming face-to-face with the reality of having to close their doors for an unforeseen amount of time. Immediately, many restaurants pivoted their business model to adapt to this change.

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Budgeting Accounting Front of House Customer Service 180

Modern Restaurant Management

DECEMBER 2, 2022

Restaurant managers are always looking for new ways to make the day-to-day process of running their business easier. Training must take place and periodically measuring their performance is critical in making sure the restaurant is running smoothly. Restaurant staff performance helps drive the business towards success.

Front of House 189

Front of House Accounting Server Customer Service 189

7 Shifts

MAY 1, 2023

As part of our Serving What's Next webinar series, four restaurant managers shared their approach to hiring, training, and retaining. RECOMMENDED READING: Restaurant Hiring: Navigating the Labor Shortage Invest in onboarding and training Once you find a candidate who ticks all the boxes, you want to get them up to speed as soon as possible.

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Training Front of House Budgeting Scheduling 78

Modern Restaurant Management

JULY 23, 2024

This will give them an informed perspective on how the technology can best benefit their business. Harmonizing Labor Optimization with Compliance Labor compliance only forms one part of a restaurant’s overall labor strategy, which plays a pivotal role in business operations, employee experience, and customer satisfaction.

Scheduling 203

Scheduling Accounting Training Front of House 203

Modern Restaurant Management

DECEMBER 1, 2021

Front-of-House. Your POS should be able to integrate with your restaurant’s technology, whether the back or front-of-house. Besides, you can add more technology to your business without having to change too much. This makes training a breeze and can help you reduce turnover. Point of Sale.

Back of House 203

Back of House Reservations Front of House Communication 203

Modern Restaurant Management

APRIL 29, 2021

According to the latest Yelp Economic Average (YEA) report, there were more new businesses openings than at any other period over the last 12 months and business reopenings are at the highest level since the second quarter of 2020. Nguyen identified roles and cross-trained staff where possible to wear multiple hats.

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Scheduling Training Server Pricing 221

Modern Restaurant Management

JUNE 8, 2020

However, it won’t be business as usual. Common sanitation precautions being taken include lowered occupancy limits, mask requirements, and in-house social distancing. Assess what options make sense for your unique place of business. Though a handful of U.S. Improve Team Communication.

Sanitation 202

Sanitation Communication Download Document 202

Modern Restaurant Management

JULY 29, 2020

Determining your own standards allows you to focus on specific data points, especially data points unique to your business. Once the staff is sufficiently trained in local and brand standards and are consistently beating their sanitization “high scores”, you can consider boosting customer confidence with front-of-house dashboards.

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Back of House Sanitation Communication Front of House 215

Modern Restaurant Management

MAY 7, 2020

Training new people is easier with shorter menus.” In preparation for reopening, Egger, who has more than 17 years of food safety regulation and restaurant sanitation experience in Ohio and Florida, trained hundreds of Datz employees on its stepped-up health and safety measures to help prevent the spread of COVID-19.

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Sanitation Training Server POS Systems 204

Modern Restaurant Management

FEBRUARY 15, 2022

Across the United States, businesses are suffering from unprecedented staffing shortages in the aftermath of COVID. With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams.

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Server Marketing Front of House Back of House 225

Modern Restaurant Management

MAY 13, 2021

Together with members of Congress, the White House, and the Small Business Administration, they ultimately put together a way for restaurants to apply for federal restaurant relief grants. These programs train restaurant, front-of-house staff, including delivery personnel on. serving food safely.

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Sanitation Front of House Training Book 147

Modern Restaurant Management

SEPTEMBER 7, 2021

The restaurant industry is back to busy, with full indoor capacity and a dining public eager to eat out. However, as all restaurant operators know, this uptick in business has come with staffing challenges. In addition, when you offer great training and invest in your restaurant employees current and prospective staff notice.

Back of House 208

Back of House Front of House Training Scheduling 208

Modern Restaurant Management

FEBRUARY 2, 2024

As a result, many establishments struggle with slow service times, inefficient inventory management, and inadequate customer engagement — all of which can lead to decreased satisfaction and lost business. Security is paramount; invest in robust protections against cyber threats to safeguard customer data and business operations.

Customer Service 189

Customer Service Front of House Communication Training 189

Modern Restaurant Management

JANUARY 11, 2024

When working in a restaurant, management must utilize a variety of skills to run a successful business. Throughout my decades of working with restaurant and small business owners, these are four areas I always speak with clients about so they can be successful in their roles. Set goals for your staff. Watch the online sites.

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Budgeting Server Front of House Back of House 166

7 Shifts

FEBRUARY 13, 2023

It’s no secret that with a workforce mass exodus and rising minimum wages, the restaurant industry is long overdue for an overhaul of its business structure and compensation model. Your current tip out model can simply be expanded to include the entire house, rather than just the front of house. But they are important.

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Training Front of House Server Scheduling 156