7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. What strategies do you use to communicate with servers effectively to manage seating flow?

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Server Reservations Guest Satisfaction Communication 78

Modern Restaurant Management

MAY 20, 2021

Restaurants that once employed full front of house operations, quickly turned into crews of kitchen and expeditor staff only, employing sometimes 25-50 percent of their original staff. Managers, servers, kitchen staff all filled in on roles to handle the increasing volume of online orders as the country embraced digital dining.

Front of House 189

Front of House Server Budgeting 189

Modern Restaurant Management

SEPTEMBER 15, 2023

Nearly every restaurant in the United States relies on a Point of Sale (POS) system for the majority of its front-of-house operations. Not only can that become frustrating for your guests, but it can also make in-house operations much more difficult. That system needs access to the internet in order to keep functioning.

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POS Systems Front of House Back of House Server 208

Modern Restaurant Management

JUNE 2, 2021

Consumers are less forgiving than in the past when a server is not around to call for another round of drinks or to ask for the check. … its purpose is to augment restaurant flows, preserve meaningful guest/server interactions, improve efficiencies, and speed up the customer touchpoints like ordering and paying, when needed. .

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Server Concierge Front of House Back of House 197

Modern Restaurant Management

DECEMBER 14, 2022

Meanwhile, robots in the front of house are leading customers to their tables, working in tandem with servers to carry loads of heavy dishes in a single trip, and providing novel experiences and entertainment that bring guests into the restaurant. During a busy rush, coordinating these varied tasks can become overwhelming.

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Server Front of House Back of House Marketing 180

7 Shifts

SEPTEMBER 20, 2021

The restaurant tech industry is a growing one, with software and services designed to streamline almost every aspect of your business. Your POS system reduces ordering errors, increases front-of-house and back-of-house efficiency, and helps you control inventory. In a busy restaurant, it can get lost in the shuffle.

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POS Systems Scheduling Sanitation Back of House 148

Modern Restaurant Management

JANUARY 24, 2022

When properly deployed, they can transform the employee experience by improving daily operations, syncing front-of-house and back-of-house communication and execution, and delivering a memorable dining experience that won’t send staff to the walk-in cooler for a good cry. But it doesn’t stop there.

Back of House 223

Back of House Front of House Server Budgeting 223

The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. Hence, your restaurant’s front-of-the-house staff members should always maintain a high standard of personal hygiene and present a polished, welcoming image.

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Front of House Server POS Systems Reservations 52

7 Shifts

FEBRUARY 18, 2020

Restaurant servers understand work-induced dreams all too well. We’re taking a deep dive into waitmares to explain why they’re bad, what the restaurant industry can learn from them, and how you can reduce your front-of-house (FOH) team’s work anxiety to boost engagement—and sweet dreams. Stress is part of any job.

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Server Scheduling Front of House Customer Service 158

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? How to create a restaurant training program Creating your own restaurant training program makes sure you address the specific needs of your business. How long should restaurant staff training be?

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Training POS Systems Server Customer Service 78

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Only 33 percent of global consumers think it’s acceptable for businesses to exclusively use automated tech to deliver personalized recommendations.

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Customer Service Front of House Server Pricing 193

Modern Restaurant Management

DECEMBER 2, 2022

Restaurant managers are always looking for new ways to make the day-to-day process of running their business easier. Having worked as a business coach and consultant for over 30 years, I have helped many restaurateurs with multiple performance management techniques. Restaurant staff performance helps drive the business towards success.

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Front of House Accounting Server Customer Service 189

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Takes away a considerable portion of server's share requiring higher hourly wages. Servers, other FOH staff. A fair and formal way to divide tips amongst servers and other staff. All servers or cashiers, other FOH staff. Tip Out Methods and Systems.

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Server Back of House POS Systems Customer Service 146

Modern Restaurant Management

AUGUST 27, 2020

That was just the beginning of the coronavirus pandemic, but at Wolf’s Ridge Brewing, it was a clear sign of change and we immediately knew we’d have to adjust our business model. For example, it's clear that tips, for the foreseeable future, will not provide a stand-alone solution to compensate front of house staff.

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Front of House Communication Server Events 214

Modern Restaurant Management

MARCH 1, 2023

Those areas of your restaurant that aren’t typically seen by customers but directly impact your business. So, even if your customers are unaware of what’s going on behind the scenes, any operational inefficiencies will eventually surface – with potentially dire consequences for your business.

Back of House 171

Back of House Front of House Accounting Budgeting 171

Modern Restaurant Management

NOVEMBER 3, 2020

It’s estimated that in 2019 more than 11,000 lawsuits were filed in federal court for violating the Americans with Disabilities Act (ADA) Title III, with estimated average settlement costs of $16,000 for restaurants and other businesses that are considered open to the public. This doesn’t count lawsuits filed at the state level.).

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Front of House Sanitation Back of House Download 218

7 Shifts

FEBRUARY 7, 2024

The restaurant tech industry is growing, with software and services designed to streamline almost every aspect of your business. Happy, engaged, well-trained employees can make or break your business (and so can having the right amount of those employees on the clock at the right times).

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POS Systems Scheduling Front of House Accounting 125

7 Shifts

AUGUST 5, 2021

To avoid a backlog like this, have your food runners, servers, or even front-of-house managers familiar and comfortable with bussing. Having a busser or food runner check-in with a table if the server is busy can give them experience with customer interaction. Schedule Based on Data.

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Scheduling Server Front of House Accounting 148

7 Shifts

JANUARY 26, 2021

There are new technologies, new ways of doing business, and new consumer habits, too. According to a study by Panasonic , the percentage of restaurant businesses that consider themselves “tech-forward” doubled from 13% in January 2020 to 26% by August 2020. There are many ways to digital technology into your business.

Front of House 148

Front of House Accounting Back of House Server 148

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Business Savvy.

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Back of House Server Front of House Download 148

Modern Restaurant Management

OCTOBER 30, 2020

percent annual turnover rate , and even more for some businesses. In all likelihood, you already have a robust tech stack that might include a kitchen display system (KDS), a r estaurant management platform for your front-of-house needs, or a point of sale system. Before global lockdowns, the U.S. Tech Trainers.

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Front of House Training Server Budgeting 197

EATER

JULY 24, 2020

Hosts, bartenders, servers, and any other front-of-house workers take the greatest risk by sharing indoor space with customers, who may or may not show symptoms even if they’re infected with COVID-19. Protecting people as much as possible, supporting businesses as much as possible, and finding new ways to do that.”.

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Server Back of House Front of House Information 133

Modern Restaurant Management

AUGUST 6, 2020

We’ve found that restaurants that offer family-style meals find more success since people are at home with their children, looking to save time and support local businesses. Technology can help streamline ordering for free, save time and remove errors to help a restaurant’s bottom line and manage their business more effectively.

Front of House 212

Front of House Back of House Server Scheduling 212

7 Shifts

JUNE 28, 2023

With expansion on the horizon, Chulita turned to 7shifts to help them manage their growing business. Chulita doesn't have traditional managers, but lead servers with different managerial responsibilities. Tara Edie, for example, is a Lead Server who also runs PR and Marketing for the brand.

Server 78

Server Front of House Scheduling Communication 78

Modern Restaurant Management

JANUARY 11, 2024

When working in a restaurant, management must utilize a variety of skills to run a successful business. Throughout my decades of working with restaurant and small business owners, these are four areas I always speak with clients about so they can be successful in their roles. Set goals for your staff. Keep calm in these situations.

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Budgeting Server Front of House Back of House 166

EATER

JUNE 26, 2020

Worries about the pandemic, slow business, and fewer jobs for servers are all creating obstacles to rehiring When the COVID-19 pandemic forced one Miami restaurant to shut its doors in mid-March, its management laid off 47 of their 55 employees. As such, there is no work available for bartenders and servers.

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Front of House Server Back of House Document 128

7 Shifts

JULY 28, 2021

Maybe one of your servers just called in sick at the last minute, your shipment of inventory containing all the ingredients for tonight's dinner special never showed up or the plumbing is acting up again. There are many working parts between the kitchen and server, and everything needs to be working seamlessly to ensure customer satisfaction.

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Communication Server Front of House Back of House 172

Modern Restaurant Management

MAY 8, 2020

If you’ve ever called any business, then you’ve likely encountered an interactive voice response (IVR) system. For your restaurant, communications are limited to the closed circuit of your business, from the front-of-house to the kitchen. Interactive Voice Response System. Restaurant Logistics.

Communication 208

Communication Front of House Server Information 208

7 Shifts

DECEMBER 8, 2020

47% of restaurants were negatively affected by employee turnover in 2019, with less than a third of restaurateurs reporting that turnover had no impact on their business. The benefits of employee contests can impact all areas of your business and employee lifecycle—from sales to engagement to training.

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Front of House Server Events Special Events 148

EATER

JULY 7, 2023

These fees, which can range from 3 percent to 20 percent of your total bill, are increasingly ubiquitous as the cost of doing business gets more expensive for restaurants. Shortly after the lawsuit was filed, Jon & Vinny’s updated the disclosure on their receipts , and servers say the new wording has made little difference to diners.

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Server Front of House Pricing Back of House 98

Modern Restaurant Management

MAY 7, 2020

Since the start of the crisis, restaurants affected by mandatory closures have pivoted to delivery and takeout to sustain their businesses, with nearly half of Americans willing to leave home to purchase restaurant meals as long as there is a low or zero-contact way to pick up the orders.

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Front of House Reservations Server 192

Modern Restaurant Management

APRIL 29, 2021

According to the latest Yelp Economic Average (YEA) report, there were more new businesses openings than at any other period over the last 12 months and business reopenings are at the highest level since the second quarter of 2020. “The addition of self-pour technology saved our business,” he said.

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Scheduling Training Server Pricing 221

Hotel Business

DECEMBER 2, 2024

Prepare for the surge in alcohol sales over the winter holidays by equipping your front-of-house staff with ample bar mop towels. Our microfiber bar mops outlast cotton bar mops 10 to 1 for ultimate reliability during a busy holiday season. Not only can you expect more spills, but also more glasses to wipe down each shift.

Front of House 59

Front of House Catering Events Sanitation 59

7 Shifts

JUNE 20, 2022

There's no dining room, no storefront, no servers, and in some cases not so much as a sign. No front of house staff, smaller spaces, and no need for prime real estate that all contribute to the lower costs. Shared ghost kitchens are commercial kitchens that are rented out to multiple food businesses. Commissary Kitchens.

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Front of House Presentation Kitchen Operations Server 174

The Restaurant Times

JULY 2, 2020

Even though takeaway and delivery orders will be most preferred by the customers, dining out facilities will be able to bounce back only when they are able to instill confidence and trust in customers about the ways in which they plan to operate their business in the post Covid world. appeared first on The Restaurant Times.

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Sanitation Front of House Reservations Server 98

Modern Restaurant Management

FEBRUARY 2, 2024

As a result, many establishments struggle with slow service times, inefficient inventory management, and inadequate customer engagement — all of which can lead to decreased satisfaction and lost business. Security is paramount; invest in robust protections against cyber threats to safeguard customer data and business operations.

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Customer Service Front of House Communication Training 189

EATER

JULY 8, 2020

As a Black server and diner, I’ve seen how racism in the restaurant industry plays out on both sides of the table This is Eater Voices , where chefs, restaurateurs, writers, and industry insiders share their perspectives about the food world, tackling a range of topics through the lens of personal experience. Alexandra Bowman.

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Server Front of House Back of House Marketing 109