7 Shifts

AUGUST 19, 2020

Particularly as the impact of COVID-19 has devastated businesses, with an estimated 5 million (? The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. The restaurant industry has a reputation for high staff turnover. 2018 saw a record high 74.9%

Training 148

Training POS Systems Communication Document 148

7 Shifts

APRIL 7, 2021

After months of quarantine, restaurants were allowed to reopen with new restrictions, and the way they hire, train, and onboard employees had to adjust accordingly. New CDC restrictions not only hindered capacity percentages but changed the way employees interacted with customers daily.

Training 148

Training Information Scheduling Customer Service 148

Modern Restaurant Management

MARCH 26, 2020

Business intelligence and data analytics solutions are transforming the restaurant industry. Now more than ever, new systems are empowering owners and managers to optimize service, boost guest engagement, enhance menu performance, slash waste, and much more. The shift to cloud-based applications has not changed the equation.

Maintenance 218

Maintenance POS Systems Information Customer Service 218

Les Roches

JUNE 7, 2023

While they are often used interchangeably, customer service and customer suppo rt differ in what they offer customers and how they assist them. What is customer service? Customer service refers to the interactions a business has with its customers.

Customer Service 88

Customer Service Training Information Communication 88

Modern Restaurant Management

MAY 1, 2023

Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. While many restaurant owners may not think they need to worry about cyber attacks, the reality is that no business is immune.

POS Systems 203

POS Systems Information Customer Service Budgeting 203

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. By understanding your customers, you can tailor your services to better meet their needs, which will lead to increased customer satisfaction and loyalty.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Modern Restaurant Management

OCTOBER 20, 2022

In the wake of the pandemic-induced economic turbulence, hospitality is suffering from labor shortages, with the increased cost of living compounding the impact on businesses and individuals alike. Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue.

Communication 188

Communication Training Customer Service Scheduling 188

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue.

Training 78

Training POS Systems Server Customer Service 78

Hotelogix

DECEMBER 19, 2024

This is what hotel business intelligence software accomplishes. This guide will explore how hotel business intelligence operates, why it matters, and how it can boost your hotel management. Understanding Hotel Business Intelligence Hotels create vast amounts of data. Hotel business intelligence steps in to address this question.

Maintenance 100

Maintenance Training Pricing Book 100

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. The better trained your staff is, the more likely they will be highly motivated and efficient at their jobs. This rarely happens on its own. Issues often arise at the busiest times.

Front of House 218

Front of House Training Customer Service Communication 218

Hospitality Magazine

FEBRUARY 6, 2023

Double down on customer service, removing friction and delays. Part of this is a boost to staff training: start with tray skills and simple sales scripts, then find ways to make service faster. The post Is your business in shape for the year? Here’s a hit list to stay ahead of the curve.

Bookkeeping 162

Bookkeeping Pricing Book Customer Service 162

SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels?

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

Modern Restaurant Management

NOVEMBER 29, 2022

Or employees haven’t been properly (and regularly) trained. It might be a simple miscommunication, where the person taking the order misheard the customer’s special request. To increase order accuracy, your restaurant should: Prioritize training. Even when things are hectic, training must remain a priority.

Training 225

Training Communication Customer Service Accounting 225

7 Shifts

DECEMBER 18, 2023

But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health. These tools can help you start spending more time doing what you love and growing your business for the future.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Modern Restaurant Management

JULY 29, 2021

Make sure the security company you plan to work with has the knowledge and experience with your industry, and the processes needed to keep your business, employees, and customers safe. Ask fellow restaurateurs and local business owners about their experiences with different security firms before deciding.

Training 212

Training Customer Service Events 212

Modern Restaurant Management

NOVEMBER 24, 2020

As a seasonal business, we must manage a budget that includes almost all revenue during those busy months and very little or no cash flow during the slow months. Using the off-season to plan and improve your business product or service offerings can help you flourish during the busy season.

Budgeting 230

Budgeting Communication Training & Development Marketing 230

Modern Restaurant Management

FEBRUARY 22, 2023

For many, recruiting is a skill they’re not trained on and just one of a hundred tasks occupying their work day. Since the pandemic, businesses have had to cut staff to save costs, which has made hiring even more challenging. This negatively impacts the customer experience which leads to poor reviews and lack of repeat business.

Training 208

Training Scheduling Customer Service Pricing 208

Modern Restaurant Management

MARCH 13, 2024

Understanding the Drought The labor shortage has hit hard, with many restaurants operating below capacity despite a rebound in customer demand. The gap between available positions and willing, skilled workers has widened, putting pressure on service quality and business sustainability.

Training 196

Training Customer Service Scheduling Reservations 196

Modern Restaurant Management

MARCH 2, 2021

Prior to COVID-19, I would have told my clients that the most important key to success in the restaurant/bar/hospitality business is customer service. In the old days, great customer service, excellent food and positive social media reviews were the key to making that happen. One word: trust.

Sanitation 184

Sanitation Training Customer Service Presentation 184

Modern Restaurant Management

OCTOBER 1, 2021

No matter what type of business you’re in, inventory management is critical. It also helps your business maintain better relationships with your suppliers and vendors. It also helps your business maintain better relationships with your suppliers and vendors. Focus on Training. Concentrate on Organization.

Training 197

Training Back of House Customer Service Accounting 197

Hotelogix

NOVEMBER 3, 2023

Unlike other business owners, hoteliers have the chance to capture insightful feedback during face-to-face interactions with their guests. This new technology and innovations can be used as tools to enhance customer service. If you are wondering how you could make technology work for your business?

Communication 233

Communication Travel and Tourism Property Management Customer Service 233

Modern Restaurant Management

NOVEMBER 14, 2024

With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. They’ll be trained on the exact preferred responses to FAQs, scripts, as well as menu offering and company value add branding that is preferred to be communicated.

Reservations 179

Reservations Book Information Training 179

Modern Restaurant Management

JULY 13, 2020

"COVID-19 has disrupted, and will likely continue to disrupt, business models and plans. While states have opened back up and businesses are navigating their "new normal," they’re now facing an uptick in COVID-19 cases. The restaurant business has permanently changed. The restaurant industry is no exception.

Customer Service 215

Customer Service Reservations Communication Sanitation 215

Modern Restaurant Management

JANUARY 21, 2020

Poor reviews, videos, and live broadcasts of customer service problems, emergencies, or other issues can begin trending online virtually instantly. If you’re not listening closely and proactively engaging with customers, you’re running at high risk for a PR crisis. How you respond is everything. Foodborne Illnesses.

Communication 133

Communication Information Customer Service Training 133

Modern Restaurant Management

DECEMBER 16, 2024

With so much already on your year-end plates, how can you find the time to lay the groundwork for team and business success in 2025? Streamlining Onboarding : Simplify your onboarding process with clear expectations, training schedules, and a welcoming introduction to your workplace culture.

Scheduling 154

Scheduling Training Communication Budgeting 154

Modern Restaurant Management

FEBRUARY 23, 2021

I grew up learning the business from the best restaurateur I know — my father, T.J. Throughout his career, which included owning and operating several more restaurant concepts and other service businesses, he spent decades leading his teams through many highs and lows. franchisees. Never Take Advantage of the Guest.

Training 180

Training Sanitation Events Customer Service 180

Modern Restaurant Management

NOVEMBER 26, 2019

Below are eight strategies to help you find the best candidates to get you through the busy holiday season. This does not mean that you won’t find any candidates at all; you just need to look at candidates with other types of customer service experience beyond restaurants. Expand Your Candidate Pool. Hang in there!

Customer Service 188

Customer Service Scheduling Training Information 188

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. They make the dining out process more convenient and minimize errors and delays, ensuring a smooth and enjoyable experience for the customer.

Customer Service 189

Customer Service Front of House Communication Training 189

Modern Restaurant Management

JULY 19, 2021

As restaurants and other hospitality venues re-open and see increased demand from customers and guests, one thing is clear: labor shortages could slow their recovery, hampering businesses trying to capitalize on the booming consumer demand. Outsourced recruiting for full-time and contingent staff can help and is simply more efficient.

Front of House 203

Front of House Customer Service Maintenance Catering 203

Modern Restaurant Management

JANUARY 16, 2020

It’s understandable, given the penchant for customers with the strongest opinions to post their experiences all over the internet. However, that doesn’t mean that management can’t utilize these reviews to identify issues and better business for both employees and customers.

Training 143

Training Customer Service Marketing 143

Modern Restaurant Management

JANUARY 30, 2024

There’s an art to scaling any small business intelligently. Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates.

Cost Reduction 203

Cost Reduction Server Training Customer Service 203

Modern Restaurant Management

AUGUST 24, 2022

There is a myth surrounding traditional outsourcing models amongst small businesses, such as in the restaurant industry, that they are too small to take advantage of the global talent market. It’s an excellent way to improve business processes, reduce cost structure, and make your restaurant business more productive.

Accounting 180

Accounting Customer Service Marketing Reservations 180

7 Shifts

NOVEMBER 12, 2020

It usually involves an orientation, paperwork collection, and training. Day Two Training: Learning how to do your job with a training manual, in-person classes, online learning, and shadowing. Restaurant technology training, including how to request shifts and what to do during opening and closing shifts.

Training 122

Training Customer Service Communication Information 122

Modern Restaurant Management

SEPTEMBER 10, 2021

Combining a shortage of customers and employees as a result of the COVID-19 pandemic with the ongoing flux of health code restrictions, restaurants are struggling to drive traffic and relevance within respective customer bases. In the digital age, restaurants must put some focus on digital media, too.

Blog 194

Blog Customer Service Presentation Training 194

Modern Restaurant Management

APRIL 8, 2024

And in talking about bringing stability into our food businesses, culture can be that secret ingredient that makes all the difference in attracting the right people, retaining good people, and creating a powerhouse team. This is also seen in other food businesses that deal with fresh and highly perishable items. March 23, 2002.

Front of House 187

Front of House Customer Service Accounting Communication 187

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. Reporting is an essential part of business operations because it helps visualize the restaurant's financial health. Top menu groups, items, and modifiers.

POS Systems 196

POS Systems Download Reservations Training 196

Modern Restaurant Management

SEPTEMBER 14, 2022

However, trained chefs don’t need to worry about losing their jobs to a restaurant AI yet, but we cannot dismiss this scenario entirely either. For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment.

Back of House 211

Back of House POS Systems Training Front of House 211