Les Roches

JULY 21, 2023

But when it comes to a hospitality career, there are numerous skills you’ll need, with perhaps the most important being customer service skills. But what are good customer service skills? How can effective communication contribute to good customer service? And how can you develop them?

Customer Service 52

Customer Service Communication Training Hospitality Management 52

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service?

Communication 178

Communication Training Customer Service Server 178

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 147

Customer Service Information Download Scheduling 147

Les Roches

DECEMBER 26, 2022

It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Customers are at the very heart of hospitality, making excellence in customer service an even more important focus in the hospitality industry. Wondering “what is excellence in customer service?”

Customer Service 52

Customer Service Reservations Definition Events 52

The Restaurant Times

JANUARY 28, 2022

If you are in the restaurant business, you must know that its service quality primarily depends on its staff. The customers nowadays don’t just expect quick and efficient service or hygienic handling of their food, they expect something more than that. Importance Of Staff Training In A Restaurant In The UAE.

Training 52

Training Customer Service Blog Marketing 52

Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Les Roches

MAY 19, 2023

In the restaurant industry, customer service is integral to operations. Whether you are a career changer or want to move up the ranks, being able to demonstrate excellent restaurant customer service skills is essential for success in the industry.

Customer Service 52

Customer Service Communication Hospitality Management Reservations 52

SiteMinder

FEBRUARY 29, 2024

What is hospitality training? Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry. What are the objectives of hospitality training?

Training 52

Training Customer Service Communication Guest Satisfaction 52

The Restaurant Times

JULY 9, 2021

Customer experience plays a crucial role in determining the success of a restaurant business. It is thus important to give your best in making customers happy by coming up with creative restaurant customer service ideas. These small but significant gestures leave a positive impression on the customer’s mind.

Customer Service 59

Customer Service POS Systems Training Sanitation 59

7 Shifts

APRIL 7, 2021

After months of quarantine, restaurants were allowed to reopen with new restrictions, and the way they hire, train, and onboard employees had to adjust accordingly. New CDC restrictions not only hindered capacity percentages but changed the way employees interacted with customers daily.

Training 148

Training Information Scheduling Customer Service 148

SiteMinder

JANUARY 10, 2024

What is hotel training? Hotel training is a custom program designed to give a hotel team the knowledge and skills they need to operate and grow a hotel business. Hotels are uniquely diverse businesses that demand a wide range of skills. Quality hotel training makes your business stand out.

Training 59

Training Customer Service Communication Housekeeping 59

7 Shifts

AUGUST 19, 2020

Particularly as the impact of COVID-19 has devastated businesses, with an estimated 5 million (? The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. The restaurant industry has a reputation for high staff turnover. 2018 saw a record high 74.9%

Training 148

Training POS Systems Communication Document 148

Modern Restaurant Management

MAY 1, 2023

Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. While many restaurant owners may not think they need to worry about cyber attacks, the reality is that no business is immune.

POS Systems 203

POS Systems Information Customer Service Budgeting 203

Hospitality Magazine

FEBRUARY 6, 2023

Double down on customer service, removing friction and delays. Part of this is a boost to staff training: start with tray skills and simple sales scripts, then find ways to make service faster. The post Is your business in shape for the year? Here’s a hit list to stay ahead of the curve.

Bookkeeping 162

Bookkeeping Pricing Book Customer Service 162

Modern Restaurant Management

OCTOBER 20, 2022

In the wake of the pandemic-induced economic turbulence, hospitality is suffering from labor shortages, with the increased cost of living compounding the impact on businesses and individuals alike. Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue.

Communication 188

Communication Training Customer Service Scheduling 188

Synergy Suite

JANUARY 14, 2023

Restaurant training is most crucial during restaurant employee onboarding , but shouldn’t be forgotten afterwards. After the initial training period and shadowing is complete, it’s important that the most important areas of knowledge are continuously reinforced. Why is Continued Restaurant Training Important?

Training 52

Training Customer Service Communication Document 52

Synergy Suite

JANUARY 10, 2023

It’s no secret that running a great restaurant requires great employees, and that the best employees benefit from the best restaurant training. A quality, standardized restaurant training program is an absolutely vital part of any successful multi-location restaurant business.

Training 52

Training Document Communication Customer Service 52

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. By understanding your customers, you can tailor your services to better meet their needs, which will lead to increased customer satisfaction and loyalty.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

7 Shifts

DECEMBER 18, 2023

But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health. These tools can help you start spending more time doing what you love and growing your business for the future.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Synergy Suite

DECEMBER 22, 2022

While it may seem like something that gets put on the back burner, training your staff should be at the forefront of your mind if you own or manage a restaurant. While at first restaurant training may not seem to directly correlate with increasing sales and revenue, keep in mind that the staff and servers are the first customer touchpoint. .

Training 52

Training Document Information Server 52

Synergy Suite

JANUARY 11, 2023

Creating a training manual will be a completely different process from one organization to the next. Your restaurant training manual is often the very first real exposure a new employee has with your brand and organization, so it should be developed and delivered with consideration and care. Why a Restaurant Training Manual Is Vital.

Training 52

Training Information Document Customer Service 52

Horizon Hospitality

OCTOBER 16, 2024

Their staff is compensated through structured salaries and wages, much like other hospitality and service-oriented businesses. Service Standards HOAs: A homeowners association’s main goal is to preserve the community’s property values and ensure that residents have access to basic amenities and services.

Maintenance 130

Maintenance Training Property Management Customer Service 130

The Restaurant Times

NOVEMBER 15, 2021

When you open a restaurant/bar, you are expected to provide top-notch customer service not only for the restaurant but also the bar. Putting in place a formal bar staff training, and education program is one of the most effective strategies to assure a high level of performance when hiring bar personnel. Training And Barback .

Training 52

Training POS Systems Customer Service Information 52

NCC USA

MARCH 20, 2023

The dust is beginning to settle from the busy season between November and February. But as Mother’s Day gets closer, you know you need to get your employees trained on your POS system. Here we will go over four reasons why it is vital to establish impactful training and retraining on restaurant POS use.

Training 52

Training POS Systems Server Customer Service 52

Hospitality Net

AUGUST 23, 2023

Wherever there is customer service, there is a need for hospitality training. A career in the hospitality industry isn’t limited to lodging and restaurant space; it includes all aspects of travel and tourism, event management, theme parks, outdoor recreation, gaming and entertainment.

Travel and Tourism 68

Travel and Tourism Customer Service Training Events 68

Lithos POS

JULY 4, 2024

A business owner must be self-sufficient to grow a successful business. Here we are going to discuss some successful tips that you can use to run and grow your business. You need to absorb yourself fully into the business. Understand every key, from the menu to customer preferences.

Maintenance 52

Maintenance Accounting Customer Service Marketing 52

Synergy Suite

JANUARY 20, 2023

A great general manager can make all the difference in the success of your restaurant business, and a poor general manager can hold your entire team back, no matter how good your crew is. As a result, it’s in your best interest to ensure that you have the proper training program for your store and general managers.

Training 52

Training Scheduling Customer Service Budgeting 52

Modern Restaurant Management

MARCH 26, 2020

Business intelligence and data analytics solutions are transforming the restaurant industry. Now more than ever, new systems are empowering owners and managers to optimize service, boost guest engagement, enhance menu performance, slash waste, and much more. The shift to cloud-based applications has not changed the equation.

Maintenance 218

Maintenance POS Systems Information Customer Service 218

Synergy Suite

OCTOBER 28, 2024

From cooking techniques to customer service interactions, SOPs enhance quality, delineate routine tasks, streamline processes, and ultimately keep customers satisfied. Standard operating procedures (SOPs) are essential protocols for ensuring smooth operations in the restaurant business. Do I Really Need SOPs?

Customer Service 52

Customer Service Front of House Back of House Training 52

SiteMinder

AUGUST 1, 2024

What is a hotel business plan? A hotel business plan is a comprehensive document that outlines your hotel’s goals, strategies, and financial projections. It’s a vital tool for any hotel owner or operator, whether you’re starting a new hotel, expanding an existing business, or improving your current operations.

Travel and Tourism 52

Travel and Tourism Competitive Analysis Pricing Budgeting 52

7 Shifts

DECEMBER 18, 2023

But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health. These tools can help you start spending more time doing what you love and growing your business for the future.

POS Systems 78

POS Systems Scheduling Reservations Communication 78

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. The better trained your staff is, the more likely they will be highly motivated and efficient at their jobs. This rarely happens on its own. Issues often arise at the busiest times.

Front of House 218

Front of House Training Customer Service Communication 218

Hotelogix

OCTOBER 8, 2023

A few hotels spend considerable amount of money on training their staff to interact with the guests. Good communication skills are a learned art and not a natural skill so one should consider training to enhance staff skills. Good communication skills will impress your guests which will further prove beneficial to your hotel business.

Communication 130

Communication Whitepaper Training Document 130

Modern Restaurant Management

MARCH 13, 2024

Understanding the Drought The labor shortage has hit hard, with many restaurants operating below capacity despite a rebound in customer demand. The gap between available positions and willing, skilled workers has widened, putting pressure on service quality and business sustainability.

Training 196

Training Customer Service Scheduling Reservations 196

Modern Restaurant Management

NOVEMBER 29, 2022

Or employees haven’t been properly (and regularly) trained. It might be a simple miscommunication, where the person taking the order misheard the customer’s special request. To increase order accuracy, your restaurant should: Prioritize training. Even when things are hectic, training must remain a priority.

Training 225

Training Communication Customer Service Accounting 225

Modern Restaurant Management

NOVEMBER 14, 2024

With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. They’ll be trained on the exact preferred responses to FAQs, scripts, as well as menu offering and company value add branding that is preferred to be communicated.

Reservations 100

Reservations Book Information Training 100