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Customer service management with a people-first hospitality touch

EHL Insights

Are your customers receiving excellent service? These questions are a good place to start when examining one of the most influential aspects of business success: customer service management. How can you be sure?

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Customer service management with a people-first hospitality touch

Hospitality Net

In today’s business world, companies that prioritize customer satisfaction and build their strategies around people achieve higher profitability and brand loyalty. In this article, we will explore the importance of people-centricity in customer service management and how it can be applied to improve customer experiences.

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Country Club Communities vs. HOAs: Understanding the Key Differences

Horizon Hospitality

This allows them to function as nonprofit entities while focusing on member services. Management Structure HOAs: Most homeowners association’s contract with professional management companies to handle day-to-day operations, which include property management, financial oversight, and administrative tasks.

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Beating the Labor Crunch: Outsourced Strategies Are Key

Modern Restaurant Management

As restaurants and other hospitality venues re-open and see increased demand from customers and guests, one thing is clear: labor shortages could slow their recovery, hampering businesses trying to capitalize on the booming consumer demand. Outsourced recruiting for full-time and contingent staff can help and is simply more efficient.

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Exploring the world of guest services: from definitions to job descriptions

Les Roches

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. We also look at guest experience and the skills required to excel in guest services jobs. What is the role of guest services?

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How Education Can Attract Workers to QSRs Amid High Turnover

Modern Restaurant Management

Workforce education initiatives meet this demand by offering learning opportunities that demonstrate your business’s commitment to their growth and financial well-being. They want education that fits into their busy lives and equips them with transferable skills that they can apply in their roles.

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Hospitality training: Courses and programs for hotels

SiteMinder

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. These courses teach staff how to effectively communicate with guests, manage complaints, and exceed guest expectations.