7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Full-service restaurant, fine dining. Takes away a considerable portion of server's share requiring higher hourly wages. Casual restaurants, fast food, quick service. Servers, other FOH staff. All servers or cashiers, other FOH staff.

Server 146

Server Back of House POS Systems Customer Service 146

Modern Restaurant Management

JULY 27, 2021

Point of Sale (POS) systems have traditionally been the restaurant’s technological centerpiece, connecting guests, servers, and food through transactions. This shift is breaking new ground for business owners and changing how employees experience their work. Too Much Tech Is Not a Solution. Want to be Tech-Savvy?

Server 243

Server POS Systems Back of House Front of House 243

Synergy Suite

AUGUST 15, 2024

In an era where online reviews can make or break a restaurant, exceptional service is not just nice—it’s a vital ingredient in the recipe for success. The art of customer service is as intricate as the most challenging recipes, requiring a deep understanding of the patron’s palate—not just in taste but in engagement.

Customer Service 52

Customer Service Server Training Communication 52

Lithos POS

FEBRUARY 6, 2023

A dynamic customer experience strategy plays a crucial role in driving growth in the restaurant business. A positive customer experience is critical to the restaurant business. It improves customer loyalty and enhances brand reputation and positive word-of-mouth referrals.

POS Systems 40

POS Systems Customer Service Server Blog 40

Lithos POS

OCTOBER 16, 2024

Accurate Digital Order Tracking Miscommunication between servers and kitchen staff is a common source of error in restaurants. Traditional handwritten orders or verbal instructions often lead to confusion, especially during busy hours, resulting in meals being incorrectly prepared or items being forgotten.

Server 52

Server POS Systems Communication Blog 52

Modern Restaurant Management

FEBRUARY 15, 2022

Across the United States, businesses are suffering from unprecedented staffing shortages in the aftermath of COVID. With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. Enter digital tableside ordering.

Server 225

Server Marketing Front of House Back of House 225

Modern Restaurant Management

JANUARY 30, 2024

There’s an art to scaling any small business intelligently. They must connect to priorities across key operations, marketing, customer service and finance roles. KPIs lose relevance if unrealistic for teams execute across the business. Define the one or two KPIs most critical for your top growth goals.

Cost Reduction 203

Cost Reduction Server Training Customer Service 203

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. When working in a restaurant, management must utilize a variety of skills to run a successful business. The restaurant industry is one of the toughest businesses to work in.

Budgeting 166

Budgeting Server Front of House Back of House 166

Synergy Suite

MARCH 20, 2024

Whether you’re a seasoned pro or new to the restaurant business, understanding the ins and outs of the front of house operations is key to running a successful establishment. For any restaurant owner or manager, understanding and managing front of house operations is crucial to the overall success of the business.

Front of House 52

Front of House Back of House Server Customer Service 52

Modern Restaurant Management

APRIL 5, 2023

Customers can be stopped in their tracks by negative reviews, keeping your business from growing the way it should. 86 percent of customers hesitate to purchase from companies with negative reviews. It’s not surprising that customers voice negativity when expectations are not met.

Communication 178

Communication Server Customer Service Information 178

NCC USA

APRIL 19, 2023

Cash flow is the lifeblood of all businesses. As a result, virtually all customers are now accustomed to paying with a credit card or debit at checkout to complete their dining experience. As a result, virtually all customers are now accustomed to paying with a credit card or debit at checkout to complete their dining experience.

Server 52

Server Customer Service Download POS Systems 52

Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

Customer Service 189

Customer Service Information Maintenance Server 189

7 Shifts

FEBRUARY 18, 2020

Restaurant servers understand work-induced dreams all too well. Waitmare” is a portmanteau that combines the words “waiter” and “nightmare” to describe the bad dreams that servers have about working in a restaurant. You’re on shift as a server and you can’t seem to get orders right. Stress is part of any job.

Server 158

Server Scheduling Front of House Customer Service 158

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. They make the dining out process more convenient and minimize errors and delays, ensuring a smooth and enjoyable experience for the customer.

Customer Service 189

Customer Service Front of House Communication Training 189

Modern Restaurant Management

JUNE 12, 2024

Seating to First Server Contact : Cameras can track the duration from when a customer is seated to when a server approaches them. The study showed that while 86 percent of restaurants already implement loyalty programs that reward referrals and repeat business, only 17 percent offer in-app rewards for direct orders.

Scheduling 189

Scheduling Server Reservations POS Systems 189

Modern Restaurant Management

SEPTEMBER 6, 2023

Without customer loyalty, it’s difficult to succeed in any business, particularly when you’re competing in a crowded landscape like hospitality. When a server or drive-thru attendant greets you by name and asks, “Would you care for your usual chicken sandwich meal with a large fry?,” No Marketing Staff?

Marketing 196

Marketing Server Information Customer Service 196

7 Shifts

MAY 31, 2021

Customer Service. Customer service can make or break a guest experience. Customers are more likely to speak about their experiences with others when they're negative, as only about one in four consumers would stay silent about a negative interaction with a business. Service Model.

Server 145

Server Scheduling Portion Control Customer Service 145

Modern Restaurant Management

APRIL 27, 2022

Meal kits are a great idea for restaurants that are especially busy on Mother’s Day and would prefer to prepare something in advance for their takeout customers. While your customers should be your main priority on any given day (especially a busy one), it’s important to keep your staff in mind too.

Reservations 212

Reservations Server Customer Service Scheduling 212

Modern Restaurant Management

SEPTEMBER 22, 2022

Savvy restaurateurs are looking at technological innovations not as a side dish, but as one of the main ingredients in a restaurant’s direct relationship with its customers. For the restaurant business, the pandemic changed everything, including raising the bar for what consumers expect in terms of choice and convenience.

Server 180

Server Customer Service Budgeting Catering 180

Modern Restaurant Management

DECEMBER 2, 2022

Restaurant managers are always looking for new ways to make the day-to-day process of running their business easier. Having worked as a business coach and consultant for over 30 years, I have helped many restaurateurs with multiple performance management techniques. Restaurant staff performance helps drive the business towards success.

Front of House 189

Front of House Accounting Server Customer Service 189

The Restaurant Times

SEPTEMBER 16, 2021

Hence, it is crucial to remain organized in fast-paced businesses like restaurants, especially during the busiest of times. Over the last decade, point-of-sale (POS) software has evolved to improve the consumer experience and empower business owners to run operations more efficiently. . Adapt to Cloud-Based Operations .

POS Systems 52

POS Systems Server Customer Service Budgeting 52

7 Shifts

AUGUST 18, 2024

New Bar Options You'll need to decide on the exact business structure. However, it can be expensive and you may not have as much control over the business. This could be a good choice if you find a business that is already established and has a loyal customer base.

Customer Service 148

Customer Service Marketing Special Events Scheduling 148

Modern Restaurant Management

NOVEMBER 5, 2024

” Testing Problem-Solving Ability Problems can arise at any moment in our fast-moving, customer-facing business, and adapting and thinking on one’s feet is crucial for maintaining customer satisfaction and operational momentum. The servers were informed of the change so they could guide customers.

Communication 166

Communication Server Information Customer Service 166

Hotel Business

JANUARY 30, 2024

The migration concludes a five-year process and is a key component of Choice’s long-term technology roadmap and involved decommissioning more than 3,729 servers, with more than 300 applications retired and more than 250 applications migrated, the company reports.

Server 64

Server Customer Service Book Reservations 64

7 Shifts

JANUARY 10, 2024

What sets an RMS apart from a general POS system or retail software is that RMS suites specifically serve the restaurant industry and are full of features that support how food service businesses work. A good RMS gives restaurants a central hub for data collection, decision-making, and smoother business operations.

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

7 Shifts

JANUARY 10, 2024

What sets an RMS apart from a general POS system or retail software is that RMS suites specifically serve the restaurant industry and are full of features that support how food service businesses work. A good RMS gives restaurants a central hub for data collection, decision-making, and smoother business operations.

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

7 Shifts

SEPTEMBER 9, 2024

Hiring and retaining staff has always been a challenge for businesses in the food industry. High turnover not only disrupts business operations but also leads to increased costs and time spent on hiring and training new staff. By day three, they could learn about customer service standards and how to use the POS system.

Training 134

Training Scheduling Server Communication 134

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service?

Communication 178

Communication Training Customer Service Server 178

Restaurant Engine

JUNE 22, 2022

Because you are a customer facing business, and you want to provide the best overall customer experience to your diners, a POS system is a vital tool in your operational and marketing arsenals. A POS system can help speed up your restaurant, meet your customers’ needs faster, and help your team work more efficiently.

POS Systems 111

POS Systems Server Customer Service Marketing 111

Modern Restaurant Management

JULY 19, 2022

Like any business, you may occasionally have to deal with an unhappy customer. Instead of calling the restaurant, the customer called the bank and had the payment reversed. Until recently, chargebacks in the restaurant business were comparatively rare. This system has worked well enough in the past. So, what changed?

Server 194

Server Presentation Customer Service Accounting 194

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. And restaurateurs get great customer reviews and a higher check average. If you don't already have a suggestive selling strategy, we highly recommend putting one into place in your business. Your guests have a personalized and better experience.

Server 147

Server Training Information Blog 147

Modern Restaurant Management

AUGUST 9, 2022

Restaurants can even deliver a simple text message to accept customer payments instead of taking credit cards over the phone while others wait on hold. The digital solutions mean a kitchen becomes the source of revenue – with less hostess, server, busser, or other overhead costs.

Reservations 201

Reservations Information Server Customer Service 201

Modern Restaurant Management

SEPTEMBER 16, 2021

Customers and business owners alike can benefit from their use. The payment method is pretty simple — customers can tap or hold their card or smart device over the POS system. Customers can avoid waiting for a server to bring over their check, run their credit card and sign the receipt.

POS Systems 186

POS Systems Download Accounting Communication 186

Synergy Suite

FEBRUARY 21, 2023

The ideal POS system should align with the unique requirements of your restaurant business, ensuring seamless operations, enhanced customer experiences, and efficient management. Different types and sizes of restaurants have unique operational requirements, workflows, and customer expectations.

POS Systems 52

POS Systems Training Budgeting Reservations 52

Metasphere

OCTOBER 4, 2023

These cutting-edge devices are revolutionizing how we place food orders and conduct grocery shopping, resulting in an improved customer experience and increased operational efficiency for businesses. Self-service kiosks have revolutionized this aspect of the restaurant industry. Benefits for Businesses 1.

Server 52

Server Pricing Customer Service Training 52

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Business Savvy. Mental Math.

Back of House 148

Back of House Front of House Server Download 148

The Restaurant Times

NOVEMBER 30, 2020

While opening a new restaurant business, multiple factors are considered, ranging from deciding the restaurant concept, design, menu engineering, to hiring and staffing. To make sure that your restaurant business runs into as few problems as possible, you may require the services of a restaurant consultant.

Training 59

Training Menu Planning Marketing Server 59