7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Full-service restaurant, fine dining. Takes away a considerable portion of server's share requiring higher hourly wages. Casual restaurants, fast food, quick service. Servers, other FOH staff. All servers or cashiers, other FOH staff.

Server 146

Server Back of House POS Systems Customer Service 146

Modern Restaurant Management

APRIL 27, 2022

Meal kits are a great idea for restaurants that are especially busy on Mother’s Day and would prefer to prepare something in advance for their takeout customers. While your customers should be your main priority on any given day (especially a busy one), it’s important to keep your staff in mind too.

Reservations 212

Reservations Server Customer Service Scheduling 212

Modern Restaurant Management

JANUARY 30, 2024

There’s an art to scaling any small business intelligently. They must connect to priorities across key operations, marketing, customer service and finance roles. KPIs lose relevance if unrealistic for teams execute across the business. Define the one or two KPIs most critical for your top growth goals.

Cost Reduction 203

Cost Reduction Server Training Customer Service 203

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service?

Communication 178

Communication Training Customer Service Server 178

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. They make the dining out process more convenient and minimize errors and delays, ensuring a smooth and enjoyable experience for the customer.

Customer Service 189

Customer Service Front of House Communication Training 189

7 Shifts

MAY 31, 2021

Customer Service. Customer service can make or break a guest experience. Customers are more likely to speak about their experiences with others when they're negative, as only about one in four consumers would stay silent about a negative interaction with a business. Service Model.

Server 145

Server Scheduling Portion Control Customer Service 145

Modern Restaurant Management

APRIL 5, 2023

Customers can be stopped in their tracks by negative reviews, keeping your business from growing the way it should. 86 percent of customers hesitate to purchase from companies with negative reviews. It’s not surprising that customers voice negativity when expectations are not met.

Communication 178

Communication Server Customer Service Information 178

Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

Customer Service 189

Customer Service Information Maintenance Server 189

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. When working in a restaurant, management must utilize a variety of skills to run a successful business. The restaurant industry is one of the toughest businesses to work in.

Budgeting 166

Budgeting Server Front of House Back of House 166

Modern Restaurant Management

SEPTEMBER 6, 2023

Without customer loyalty, it’s difficult to succeed in any business, particularly when you’re competing in a crowded landscape like hospitality. When a server or drive-thru attendant greets you by name and asks, “Would you care for your usual chicken sandwich meal with a large fry?,” No Marketing Staff?

Marketing 196

Marketing Server Information Customer Service 196

Modern Restaurant Management

DECEMBER 2, 2022

Restaurant managers are always looking for new ways to make the day-to-day process of running their business easier. Having worked as a business coach and consultant for over 30 years, I have helped many restaurateurs with multiple performance management techniques. Restaurant staff performance helps drive the business towards success.

Front of House 189

Front of House Accounting Server Customer Service 189

Modern Restaurant Management

SEPTEMBER 22, 2022

Savvy restaurateurs are looking at technological innovations not as a side dish, but as one of the main ingredients in a restaurant’s direct relationship with its customers. For the restaurant business, the pandemic changed everything, including raising the bar for what consumers expect in terms of choice and convenience.

Server 180

Server Customer Service Budgeting Catering 180

Modern Restaurant Management

SEPTEMBER 16, 2021

Customers and business owners alike can benefit from their use. The payment method is pretty simple — customers can tap or hold their card or smart device over the POS system. Customers can avoid waiting for a server to bring over their check, run their credit card and sign the receipt.

POS Systems 186

POS Systems Download Accounting Communication 186

Modern Restaurant Management

MAY 14, 2020

Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. Creating Digital Customer Experiences: Three Best Practices.

Server 223

Server Customer Service Accounting Marketing 223

Modern Restaurant Management

JULY 19, 2022

Like any business, you may occasionally have to deal with an unhappy customer. Instead of calling the restaurant, the customer called the bank and had the payment reversed. Until recently, chargebacks in the restaurant business were comparatively rare. This system has worked well enough in the past. So, what changed?

Server 194

Server Presentation Customer Service Accounting 194

Modern Restaurant Management

AUGUST 9, 2022

Restaurants can even deliver a simple text message to accept customer payments instead of taking credit cards over the phone while others wait on hold. The digital solutions mean a kitchen becomes the source of revenue – with less hostess, server, busser, or other overhead costs.

Reservations 201

Reservations Information Server Customer Service 201

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. And restaurateurs get great customer reviews and a higher check average. If you don't already have a suggestive selling strategy, we highly recommend putting one into place in your business. Your guests have a personalized and better experience.

Server 147

Server Training Information Blog 147

7 Shifts

AUGUST 26, 2019

It's now becoming more common in the restaurant industry because restaurants embody many of the same business characteristics of airlines and hotels that made revenue management so successful. Managing your restaurants capacity is crucial as it impacts your profits, sales, customer service, and the dining experience.

Server 163

Server Training Pricing Customer Service 163

Modern Restaurant Management

AUGUST 31, 2021

Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward. Businesses underestimate how often customers have poor experiences by an average of 38 percent.

Communication 192

Communication Reservations Server Customer Service 192

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? There was a time when 70% of F&B employees didn’t receive training for customer service. This way, they see firsthand how the restaurant runs smoothly during both busy and quiet periods.

Training 78

Training POS Systems Server Customer Service 78

Modern Restaurant Management

APRIL 29, 2021

According to the latest Yelp Economic Average (YEA) report, there were more new businesses openings than at any other period over the last 12 months and business reopenings are at the highest level since the second quarter of 2020. “The addition of self-pour technology saved our business,” he said.

Scheduling 221

Scheduling Training Server Pricing 221

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. What strategies do you use to communicate with servers effectively to manage seating flow? First impressions matter.

Server 78

Server Reservations Guest Satisfaction Communication 78

Modern Restaurant Management

NOVEMBER 5, 2024

” Testing Problem-Solving Ability Problems can arise at any moment in our fast-moving, customer-facing business, and adapting and thinking on one’s feet is crucial for maintaining customer satisfaction and operational momentum. The servers were informed of the change so they could guide customers.

Communication 167

Communication Server Information Customer Service 167

Modern Restaurant Management

OCTOBER 28, 2020

This has forced businesses and city officials to get creative , blocking off sidewalks and even closing down streets in order to create al fresco dining rooms. Restaurants could also consider implementing a modern point-of-sale system to streamline their business processes. Prioritize Customer Service.

Sanitation 212

Sanitation Customer Service Information Server 212

7 Shifts

DECEMBER 18, 2023

But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health. These tools can help you start spending more time doing what you love and growing your business for the future.

POS Systems 78

POS Systems Scheduling Reservations Communication 78

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Business Savvy. Mental Math.

Back of House 148

Back of House Front of House Server Download 148

Restaurant Engine

JUNE 22, 2022

Because you are a customer facing business, and you want to provide the best overall customer experience to your diners, a POS system is a vital tool in your operational and marketing arsenals. A POS system can help speed up your restaurant, meet your customers’ needs faster, and help your team work more efficiently.

POS Systems 111

POS Systems Server Customer Service Marketing 111

7 Shifts

AUGUST 19, 2020

Particularly as the impact of COVID-19 has devastated businesses, with an estimated 5 million (? When you’re running a restaurant, you can get caught up in the day-to-day of it all and forget about the bigger picture, the ‘why’ behind your business. Happier, motivated staff results in reduced turnover and better customer service.

Training 148

Training POS Systems Communication Document 148

7 Shifts

DECEMBER 4, 2020

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. Understanding the ins and outs of paying employees, observing labor laws, and complying with the tax code is critical to running a business. How to create a payroll schedule.

Scheduling 148

Scheduling Server Information Accounting 148

Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences.

Pricing 215

Pricing Catering Training Marketing 215

7 Shifts

NOVEMBER 24, 2024

Just like a well-crafted mission statement will help guide your business decisions, identifying and understanding your target customers and competitors through restaurant market research will give your business a competitive edge. For example, you might set a goal to increase customer retention by 20% over the next year.

Marketing 148

Marketing Information Pricing Training 148

7 Shifts

AUGUST 18, 2024

New Bar Options You'll need to decide on the exact business structure. However, it can be expensive and you may not have as much control over the business. This could be a good choice if you find a business that is already established and has a loyal customer base.

Customer Service 148

Customer Service Marketing Special Events Scheduling 148

7 Shifts

OCTOBER 21, 2021

Cons: Less control over incoming demand and customer service when relying on third-party apps. Fast food chains or quick service restaurants prepare mass-produced take-out food and usually follow a franchise model. Pros: Labor costs are lower because there are no servers. Lower food costs contribute to higher margins.

Scheduling 148

Scheduling Server Presentation Marketing 148

7 Shifts

AUGUST 16, 2024

Restaurant management is one of the best pathways for servers and hosts looking to make the next step in their hospitality careers. an hour or $54,962 annually, 35% higher than the average server wage. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning.

Server 78

Server Customer Service Training Communication 78

7 Shifts

NOVEMBER 15, 2024

What does excellent customer service mean to you? Tell us about a time you dealt with a difficult customer. How do you handle a situation where a customer complains about the wait time? How do you stay energetic and deliver quality service? How do you manage stress during a busy service shift?

Server 78

Server Communication POS Systems Customer Service 78

Modern Restaurant Management

OCTOBER 17, 2019

The publisher of It’s My Pleasure went out of business and I sold the rights to Baker Books. I asked my server and others about their culture. They work as a team toward a common goal and they said the remarkable culture begins with Danny and has filtered through the leadership to the servers.

Customer Service 126

Customer Service Book Server People Development 126