7 Shifts

DECEMBER 18, 2023

All of that on top of the everyday tasks from scheduling to payroll to reporting can catch up to you. But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health. There is a better way— employee scheduling software.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Modern Restaurant Management

DECEMBER 17, 2024

Steady Online Ordering Brings Food Waste, Donations to the Forefront of Priorities Ordering food online increases restaurant sales, but it also can potentially increase wasted food if proactive measures aren’t taken – for both the business and consumers at home.

Marketing 167

Marketing Pricing Customer Service Catering 167

Modern Restaurant Management

APRIL 20, 2021

Businesses using big data can expect to see an average profit increase of eight to 10 percent — a testament to why restaurant owners and operators have embraced big data to help understand customer wants and expectations to keep them loyal. billion by 2026. The first is to gather data from all relevant channels.

POS Systems 215

POS Systems Customer Service Scheduling Marketing 215

Modern Restaurant Management

OCTOBER 20, 2022

In the wake of the pandemic-induced economic turbulence, hospitality is suffering from labor shortages, with the increased cost of living compounding the impact on businesses and individuals alike. Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue.

Communication 188

Communication Training Customer Service Scheduling 188

Hotelogix

FEBRUARY 17, 2025

  It is not merely an HR matter for hotel owners and managers; it is a deep business concern. Turnovers greatly affect customer satisfaction , wire workflows, and erode budgets. The Importance of Employee Retention in Hospitality Why Retention Matters In hospitality, employees are the heart of the business.

Scheduling 100

Scheduling Training Housekeeping Communication 100

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 78

Training POS Systems Server Customer Service 78

Modern Restaurant Management

NOVEMBER 6, 2023

However, the typical increase in consumers wanting to dine out during the holiday season – not to mention the continued demand for take-away and delivery services – could disrupt this balance, even as businesses attempt to bolster their staff with seasonal hires. This influx of new staff is a major stressor in itself.

Scheduling 201

Scheduling Budgeting Training Customer Service 201

Hotelogix

JANUARY 9, 2025

out 5 , with hundreds of clients speaking highly about our support services. We tweaked our support process by focusing on carefully curated region-specific cultures and critical customer service techniques to make it even better and more effective. Schedule a Demo With Hotelogix But we didn't stop there.

Demo 130

Demo Document Book Marketing 130

7 Shifts

NOVEMBER 24, 2024

Just like a well-crafted mission statement will help guide your business decisions, identifying and understanding your target customers and competitors through restaurant market research will give your business a competitive edge. For example, you might set a goal to increase customer retention by 20% over the next year.

Marketing 148

Marketing Information Pricing Training 148

Modern Restaurant Management

FEBRUARY 29, 2024

In fact, when restaurants adopt tech solutions, it can significantly improve every aspect of their business operations. Innovative tech tools, like AI, can improve forecasting, inventory management, scheduling, customer service, marketing, and many other essential business tasks. Improve the customer experience.

Customer Service 195

Customer Service Scheduling Sanitation Program Management 195

SiteMinder

NOVEMBER 24, 2024

It motivates workers , fosters exceptional service and drives business success. In terms of skills, the 5 essentials of hospitality leadership are: Strategic thinking: The ability to plan and make decisions that align with long-term business goals. Table of contents Why is hospitality leadership important?

Training 93

Training Communication Workshop Customer Service 93

LimeTray

FEBRUARY 11, 2025

Running a small restaurant can be challengingmanaging inventory, processing payments, and providing top-notch customer service all at once. But what if you could automate these processes while also improving customer satisfaction and loyalty? This boosts participation and makes customers feel valued.

POS Systems 52

POS Systems Reservations Communication Customer Service 52

Modern Restaurant Management

JULY 23, 2024

This will give them an informed perspective on how the technology can best benefit their business. The most efficient way to automate compliance is through an AI-driven WFM platform, which serves as the nexus for staffing, scheduling, payroll, and other key operations functions influenced by labor laws.

Scheduling 203

Scheduling Accounting Training Front of House 203

Modern Restaurant Management

JUNE 5, 2023

Interact with Customers Using Voicebots and Chatbots Restaurants like Taco Bell, Chipotle, and Domino’s, are beginning to implement AI-powered voice and chatbots to take orders, make recommendations, and answer frequently asked questions customers may have. The use of AI is not limited to scheduling and staffing.

Scheduling 189

Scheduling Information Pricing Customer Service 189

7 Shifts

NOVEMBER 25, 2024

Keeping your staff busy and happy is guaranteed to provide the feeling of fulfillment many operators in the foodservice industry don’t think about. A busy staff means productive staff, which is good for business. Spending less time on the phone and more time with your customers is a win-win for your restaurant and employees.

Back of House 88

Back of House Training Procurement Server 88

Social Hospitality

MARCH 18, 2025

However, collaboration among marketing, customer service, and management teams is essential to maximize its effectiveness. Aligning Departments for a Unified Strategy Aligning departments in hospitality ensures a unified strategy that enhances brand messaging and customer experience.

Customer Service 52

Customer Service Scheduling Communication Document 52

Modern Restaurant Management

NOVEMBER 26, 2019

Below are eight strategies to help you find the best candidates to get you through the busy holiday season. This does not mean that you won’t find any candidates at all; you just need to look at candidates with other types of customer service experience beyond restaurants. Expand Your Candidate Pool.

Customer Service 188

Customer Service Scheduling Training Information 188

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Only 33 percent of global consumers think it’s acceptable for businesses to exclusively use automated tech to deliver personalized recommendations. This line is often blurred.

Customer Service 193

Customer Service Front of House Server Pricing 193

Modern Restaurant Management

FEBRUARY 22, 2023

Since the pandemic, businesses have had to cut staff to save costs, which has made hiring even more challenging. This gives a manager a small advantage in speed, but on a broader scale, busy hiring managers lack the time and training to compete with the resources of a Fortune 500 company. What goes into crafting an effective job ad?

Training 208

Training Scheduling Customer Service Pricing 208

7 Shifts

NOVEMBER 15, 2024

Hiring the right people can make or break your business. After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. 95% of customers are more likely to return if they experience good service.

Communication 78

Communication Server Special Events Training 78

Modern Restaurant Management

MARCH 13, 2024

Understanding the Drought The labor shortage has hit hard, with many restaurants operating below capacity despite a rebound in customer demand. The gap between available positions and willing, skilled workers has widened, putting pressure on service quality and business sustainability.

Training 196

Training Customer Service Scheduling Reservations 196

Modern Restaurant Management

APRIL 9, 2024

Currently, restaurants are leveraging AI in various aspects of their operations, including customer service, marketing, operations management, and data analysis. To gain more insights, Modern Restaurant Management (MRM) magazine reached out to Sambvani. How are restaurants using AI now?

Customer Service 192

Customer Service Reservations Marketing Scheduling 192

Modern Restaurant Management

SEPTEMBER 29, 2022

No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. While customers should always feel valued, some may not be easy to deal with.

Customer Service 197

Customer Service Scheduling Communication Training 197

Larry Mogelonsky

MARCH 3, 2025

With more than 89,000 rooms the most in North America Las Vegas visitors have a myriad of options and are more than willing to take their business elsewhere should their hotel of choice not deliver on its service promise. Kotle is an avid believer that, Although this is Las Vegas, exceptional service shouldnt be a gamble.

Concierge 130

Concierge Front of House Workshop Definition 130

The Restaurant Times

NOVEMBER 11, 2021

When it comes to starting a food business, restaurant apps that can keep up with current tech and industry trends are crucial to keeping demand and supply in check. F&B businesses can only hope to retain their customers if they provide standard quality food and reach out to new audiences. This is not surprising.

POS Systems 93

POS Systems Scheduling Customer Service Reservations 93

Modern Restaurant Management

JUNE 16, 2023

For operators looking at tech solutions to grow their business, it’s important to understand what new technology can put them at an advantage, what existing solutions can be repurposed — and what may not be worth the investment right now.

Customer Service 110

Customer Service Reservations Scheduling Presentation 110

Synergy Suite

AUGUST 17, 2022

What’s the most important prerequisite for running a high-quality food service establishment? Is it customer service? While these are critical elements to a top-tier dining experience, they can’t run efficiently without well-structured, rock-solid restaurant scheduling. Why Is Restaurant Scheduling So Important?

Scheduling 52

Scheduling Regulatory Compliance Server Training 52

7 Shifts

AUGUST 21, 2024

Similar to how leaving a door open breaks down barriers, using a mobile scheduling and communication app lets staff get in touch with management without obstacles. Your employee scheduling platform may already have this capability built-in so you don’t have to look for a separate tool. DOWNLOAD THE GUIDE 2.

Communication 148

Communication Scheduling Front of House Back of House 148

7 Shifts

FEBRUARY 18, 2020

However, if servers get stuck with cheap customers, they could get a pittance of a tip even if they provided excellent service. Multitasking - The role of a server involves juggling many tasks, customers, and orders at once. Unpredictable schedules - The corporate world typically works from 9 to 5. Try 7shifts for free.

Server 158

Server Scheduling Front of House Customer Service 158

Hotel Business

MARCH 21, 2025

Schedule regular safety training for staff A well-trained hotel staff is vital for maintaining a safe and secure environment for both guests and hotel team members. Conduct regular safety audits Schedule regular internal safety audits to identify and address any potential security vulnerabilities in your hotel.

Scheduling 52

Scheduling Training Information Housekeeping 52

Modern Restaurant Management

APRIL 29, 2021

According to the latest Yelp Economic Average (YEA) report, there were more new businesses openings than at any other period over the last 12 months and business reopenings are at the highest level since the second quarter of 2020. “The addition of self-pour technology saved our business,” he said.

Scheduling 221

Scheduling Training Server Pricing 221

7 Shifts

MAY 31, 2021

Some tools that help out in this area include restaurant accounting software, as well as processes that restrict profit loss like portion control and employee scheduling software that promotes time clocking integrity. See why 500,000+ restaurant pros choose 7shifts for scheduling and labor management. Customer Service.

Server 145

Server Scheduling Portion Control Customer Service 145

7 Shifts

NOVEMBER 24, 2024

Even if they haven’t been a hostess, experiences in roles like retail or customer service can demonstrate their ability to handle customers' needs. 88% of customers believe the experience they have in your restaurant is as important as the products or food you offer. First impressions matter.

Server 78

Server Reservations Guest Satisfaction Communication 78

Modern Restaurant Management

JUNE 12, 2024

Restaurant operators can achieve this by prioritizing digital investments that streamline operations, boost the customer experience, and deliver a strong ROI. For example, implementing a seamless online reservation system optimizes the restaurant's scheduling while offering convenience to customers.

Scheduling 189

Scheduling Server Reservations POS Systems 189

Modern Restaurant Management

MARCH 12, 2021

Gives front-of-house teams the resources to provide better customer service. Builds greater autonomy by giving employees control over their own schedules. The real money is with repeat business. It’s a sustainability issue, but it also impacts the business’s profit margin.

Communication 197

Communication Front of House Information Customer Service 197

Modern Restaurant Management

JUNE 22, 2020

A drip campaign enables businesses to automatically send a series of texts to desired, targeted contacts, at a specified date and time, and are triggered by various customer actions. These tactics help you to effectively follow up with customers and improve timing and engagement.

Communication 202

Communication Reservations Information Marketing 202

7 Shifts

AUGUST 18, 2024

But the challenges don’t stop there—once open you have to focus on improving processes, managing labor schedules, and controlling restaurant costs. Labor Cost Percentage Averages Below is a breakdown of average labor cost percentages in Q4 of 2017: Quick service: 29.4% However, this can harm customer service and profits.

POS Systems 148

POS Systems Scheduling Budgeting Pricing 148