7 Shifts

DECEMBER 18, 2023

But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health. These tools can help you start spending more time doing what you love and growing your business for the future. Food cost tracking tools include Meez and MarginEdge.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Modern Restaurant Management

MARCH 30, 2022

Restaurants are making use of workflow automation to increase efficiency in numerous ways inlcuding customer service automation and sales and marketing automation. Automating customer service tasks helps to improve the customer experience. Improving customer service. Benefits of Workflow Automation.

Front of House 180

Front of House Customer Service Accounting Communication 180

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Only 33 percent of global consumers think it’s acceptable for businesses to exclusively use automated tech to deliver personalized recommendations. This line is often blurred.

Customer Service 193

Customer Service Front of House Server Pricing 193

InnQuest

APRIL 5, 2023

Yield management, also known as revenue management, is a strategy hotels use to optimize their revenue by adjusting prices and inventory according to consumer demand. Yield management is a pricing strategy that predicts customer demand and adjusts prices to maximize revenue. And that’s where yield management comes in.

Pricing 220

Pricing Book Marketing Blog 220

Modern Restaurant Management

NOVEMBER 24, 2020

As a seasonal business, we must manage a budget that includes almost all revenue during those busy months and very little or no cash flow during the slow months. Using the off-season to plan and improve your business product or service offerings can help you flourish during the busy season. Hire the Right People.

Budgeting 230

Budgeting Communication Training & Development Marketing 230

Modern Restaurant Management

JANUARY 22, 2024

Businesses must remain ahead of the curve by checking all the correct boxes as customer tastes evolve at an unparalleled pace. Emotion is the most significant aspect of customer engagement, and emotionally involved consumers are more likely to visit, spend money, and promote your business.

Reservations 181

Reservations Customer Service Marketing Pricing 181

Modern Restaurant Management

AUGUST 10, 2022

It’s a tough time to be in the restaurant business. Food prices are soaring amidst supply chain disruptions, increasing labor costs, and processing plant shutdowns. Poultry prices are up 15 percent to 18 percent ; the cost of eggs has risen 73 percent. First-Rate Service. Seven out of 10 U.S. Embrace the New.

Pricing 188

Pricing Training Customer Service Scheduling 188

Modern Restaurant Management

NOVEMBER 28, 2022

Between dining restrictions, inflation, and the ongoing labor shortage, many businesses have been forced to close their doors, change their operations, or otherwise look for alternative solutions. For many, that solution lies in technology such as self-service kiosks, QR codes, and online ordering.

Budgeting 201

Budgeting Customer Service Communication Pricing 201

Modern Restaurant Management

SEPTEMBER 7, 2023

The Initial Purchase/Capital Costs The most you’ll spend on your ice machine at one time will be the purchase price, which ranges from $5,000-$10,000 for the most popular models. Most business owners believe that the purchase price represents 80% of ice machine ownership costs. You’ll pay for both.

Maintenance 189

Maintenance Customer Service Pricing Accounting 189

Hospitality Magazine

MAY 20, 2024

There’s no question technology plays an integral role in the success of a hospitality business. Hospitality has rounded up some of the top players in the tech landscape that are offering useful services that are sure to boost efficiency in the workplace. It builds the tools you need to help run and grow your business.

POS Systems 246

POS Systems Catering Reservations Back of House 246

Modern Restaurant Management

JUNE 22, 2022

We've been around 90 years due to our loyal customers who come back every year, our great seafood, the iconic brand we've built over decades, our amazing staff that stresses customer service, and the Beal's family. Because of this, we increased our focus on our Direct to Consumer (shipping) business and takeout.

Pricing 189

Pricing Customer Service Presentation Magazine 189

Modern Restaurant Management

MARCH 21, 2023

With a looming recession, the QSR industry has been brainstorming ways to soften the expected blow to business. Many brands have been experimenting with new technology to help reduce the demand for labor and combat recent price inflation. However, it is not through fully automating kitchens and customer service positions.

Pricing 189

Pricing Communication Customer Service Information 189

InnQuest

OCTOBER 5, 2022

After all, paying hefty commissions for third-party bookings isn’t the most desirable way to handle business. Hoteliers across the globe understand this and are now focusing on how to get more direct hotel bookings for their business. . But are direct customers more profitable for hoteliers too?

Book 217

Book Pricing Reservations Information 217

Modern Restaurant Management

AUGUST 19, 2022

Many people make the mistaken assumption that franchises are not local businesses. Small businesses are the backbone of communities across the country. Unfortunately, many people do not equate a franchise with a locally owned business. Franchises make up a large portion of businesses in the U.S. In 2021, more than 27.1

Events 197

Events Customer Service Marketing Pricing 197

SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels?

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

Modern Restaurant Management

SEPTEMBER 10, 2021

Combining a shortage of customers and employees as a result of the COVID-19 pandemic with the ongoing flux of health code restrictions, restaurants are struggling to drive traffic and relevance within respective customer bases. In the digital age, restaurants must put some focus on digital media, too.

Blog 194

Blog Customer Service Presentation Training 194

Modern Restaurant Management

JUNE 16, 2023

Operators planning for growth are looking into new technology solutions that will help them get where they want to be, while also facing continuing challenges such as high food prices, staffing levels and increased competition.

Customer Service 110

Customer Service Reservations Scheduling Presentation 110

Modern Restaurant Management

DECEMBER 27, 2023

However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer service – to alleviate staffing pressures while also enhancing efficiency.

Pricing 202

Pricing Customer Service Reservations Training 202

Hotelogix

NOVEMBER 28, 2024

Read also: Tips & Strategies to Get Corporate Clients for Your Hotel Customizing Services for Different Segments Tailoring Room Packages Different market segments have unique needs and preferences.   Successful hotels focus on understanding and serving specific guest segments instead of trying to be everything to everyone.

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

Modern Restaurant Management

FEBRUARY 4, 2022

Restaurants will also explore delivery options beyond costly third-party partnerships, and hike delivery menu prices to make the channel more lucrative as off-premise demand holds steady. Younger generations are willing to pay higher prices for healthy meals specifically tied to buzzwords such as GMO-free, all-natural, or organic.

Reservations 218

Reservations Definition POS Systems Customer Service 218

Modern Restaurant Management

JANUARY 8, 2024

Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour. This capability can prove invaluable for refining pricing strategies, optimising ingredient and waste management, and planning forthcoming shifts, among other benefits.

Pricing 215

Pricing Catering Training Marketing 215

Modern Restaurant Management

AUGUST 10, 2021

Some establishments are trying to pass on these costs to customers by increasing their prices, causing disgruntlement among their long-standing patrons. Added Benefits to Boost Business. The data produced by self-ordering kiosks gives restaurateurs important insights into their business. A Long-Term Solution.

Customer Service 237

Customer Service Pricing Information Marketing 237

Modern Restaurant Management

JULY 18, 2022

Your employees want to be a part of a business that takes an interest in them and doesn’t simply demand the completion of a set of workplace tasks. From operations to customer service, you need to invest in your staff. Your staff and customers will make or break your business.

Procurement 197

Procurement Customer Service Pricing Marketing 197

The Restaurant Times

NOVEMBER 11, 2021

When it comes to starting a food business, restaurant apps that can keep up with current tech and industry trends are crucial to keeping demand and supply in check. F&B businesses can only hope to retain their customers if they provide standard quality food and reach out to new audiences. Source: Twilio Customer Stories.

POS Systems 93

POS Systems Scheduling Customer Service Reservations 93

7 Shifts

NOVEMBER 24, 2024

Just like a well-crafted mission statement will help guide your business decisions, identifying and understanding your target customers and competitors through restaurant market research will give your business a competitive edge. For example, you might set a goal to increase customer retention by 20% over the next year.

Marketing 148

Marketing Information Pricing Training 148

Modern Restaurant Management

OCTOBER 24, 2023

Surging prices have been top of mind for consumers for two years and counting, leaving restaurant leaders questioning how inflation might influence diners’ behavior and overall spending habits, including their usage of digital ordering and third-party delivery apps– both of which gained momentum during the pandemic.

Pricing 197

Pricing Marketing Customer Service Scheduling 197

Hotelogix

JANUARY 30, 2024

Additionally, it includes reports on no-shows, occupancy, market analysis, company contributions, business analysis, MIS, and a manager flash report with budget details for comprehensive analysis. The Manager Flash Report offers a quick overview of the hotel's business, breaking down room and POS revenue over any chosen date range.

Housekeeping 147

Housekeeping Reservations Budgeting Book 147

Modern Restaurant Management

FEBRUARY 22, 2023

Since the pandemic, businesses have had to cut staff to save costs, which has made hiring even more challenging. This gives a manager a small advantage in speed, but on a broader scale, busy hiring managers lack the time and training to compete with the resources of a Fortune 500 company. What goes into crafting an effective job ad?

Training 208

Training Scheduling Customer Service Pricing 208

Modern Restaurant Management

APRIL 10, 2023

For hospitality and catering businesses, tech can also provide key insights and easy access to non-anonymised basket-level data that helps them make better, more informed decisions. As a result, loyalty programmes are now playing a hugely important role in attracting and retaining customers.

Customer Service 194

Customer Service Catering Pricing Information 194

7 Shifts

AUGUST 18, 2024

New Bar Options You'll need to decide on the exact business structure. However, it can be expensive and you may not have as much control over the business. This could be a good choice if you find a business that is already established and has a loyal customer base.

Customer Service 148

Customer Service Marketing Special Events Scheduling 148

Hotel Owner

NOVEMBER 10, 2023

As Lighthouse, we bring the most accurate, real-time data from multiple sources into a single platform, process that data using the latest AI & machine learning techniques, and complement it with amazing customer service. “Our capabilities and vision have outgrown the OTA Insight name,” said Sean Fitzpatrick, CEO. “As

Customer Service 97

Customer Service Pricing Marketing Communication 97

Modern Restaurant Management

JANUARY 31, 2024

Inventory : Generally, when food costs go up, operators will raise their menu prices by a small amount. But what we’ve found is that operators have been leaning on menu price hikes to cover their expenses for more than two years now, and they’ve finally reached the limits of what consumers are willing to pay.

Multi-Unit Operations 203

Multi-Unit Operations Bookkeeping POS Systems Pricing 203

Modern Restaurant Management

JANUARY 13, 2023

Since the pandemic, restaurants have endured a plethora of issues ranging from fluctuating dining restrictions to supply chain issues to rising food prices. Evidently, restaurants will still have to work to meet increased demand, and customer service must be a focal point even when tightening budgets.

Back of House 211

Back of House Customer Service Budgeting Pricing 211

Modern Restaurant Management

MAY 31, 2022

Reporting is an essential part of business operations because it helps visualize the restaurant's financial health. It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations. CoGS and P&L documents are essential for any restaurant or business.

POS Systems 196

POS Systems Download Reservations Training 196

Boutique Hotel News

MARCH 20, 2023

US: Cloud-based hospitality business intelligence platform OTA Insight has announced the appointment of Vivek Bhogaraju as its chief operating officer (COO). As COO, Bhogaraju will spearhead strategic planning, internal operations, M&A, partnerships, and help to scale the company’s acquired businesses.

Strategic Planning 130

Strategic Planning Customer Service Pricing Marketing 130

Boutique Hotel News

MARCH 20, 2023

US: Cloud-based hospitality business intelligence platform OTA Insight has announced the appointment of Vivek Bhogaraju as its chief operating officer (COO). As COO, Bhogaraju will spearhead strategic planning, internal operations, M&A, partnerships, and help to scale the company’s acquired businesses.

Strategic Planning 130

Strategic Planning Customer Service Pricing Marketing 130

Modern Restaurant Management

MAY 22, 2024

Red Lobster filed for relief under Chapter 11 of the Bankruptcy Code andintends to use the proceedings to drive operational improvements, simplify the business through a reduction in locations, and pursue a sale of substantially all of its assets as a going concern. How does Subway fit in with Roark’s other restaurant holdings?

Back of House 188

Back of House Front of House Customer Service Food Operations 188