Modern Restaurant Management

APRIL 8, 2024

And in talking about bringing stability into our food businesses, culture can be that secret ingredient that makes all the difference in attracting the right people, retaining good people, and creating a powerhouse team. This is also well-known in foodservice with the fast-paced work required in back and front of house.

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Front of House Customer Service Accounting Communication 187

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. Tablets to manage restaurant bookings for maitre d' or front-of-house staff.

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Modern Restaurant Management

DECEMBER 22, 2022

fewer employees in the front-of-house and 6.2 fewer employees in the back-of-house – something that’s making meeting customer service expectations and revenue targets almost impossible (Black Box Intelligence, 2021). Across the U.S., restaurants are operating with 2.8

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Back of House Front of House Kitchen Operations Customer Service 188

7 Shifts

AUGUST 21, 2024

For example, you can facilitate communication between your front-of-house and back-of-house teams through your restaurant’s POS. With tableside ordering for your front-of-house staff and a kitchen display system for your back-of-house team, communication between FOH and BOH can be automatic and instantaneous.

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Communication Scheduling Front of House Back of House 148

Hotel Owner

OCTOBER 23, 2023

The new development programme will offer a wide range of qualifications, including level 2 and 3 front-of-house roles such as team leader, manager, customer service specialist, as well as levels 2 and 5 available in back-of-house and leadership roles, such as commis chef, business administrator and departmental manager.

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Modern Restaurant Management

MAY 22, 2024

Red Lobster filed for relief under Chapter 11 of the Bankruptcy Code andintends to use the proceedings to drive operational improvements, simplify the business through a reduction in locations, and pursue a sale of substantially all of its assets as a going concern. How does Subway fit in with Roark’s other restaurant holdings?

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Back of House Front of House Customer Service Food Operations 188

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. They make the dining out process more convenient and minimize errors and delays, ensuring a smooth and enjoyable experience for the customer.

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Customer Service Front of House Communication Training 189

Modern Restaurant Management

JULY 19, 2021

As restaurants and other hospitality venues re-open and see increased demand from customers and guests, one thing is clear: labor shortages could slow their recovery, hampering businesses trying to capitalize on the booming consumer demand. Outsourced recruiting for full-time and contingent staff can help and is simply more efficient.

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7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

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Modern Restaurant Management

DECEMBER 2, 2022

Restaurant managers are always looking for new ways to make the day-to-day process of running their business easier. Having worked as a business coach and consultant for over 30 years, I have helped many restaurateurs with multiple performance management techniques. Restaurant staff performance helps drive the business towards success.

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Front of House Accounting Server Customer Service 189

Les Roches

AUGUST 10, 2023

Hospitality is a vast industry, incorporating businesses focused on delivering services from refreshments to accommodation and transport. The hospitality industry is about creating a welcoming environment for guests and offering tailored experiences that meet customer needs. What is the hospitality industry?

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Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. When working in a restaurant, management must utilize a variety of skills to run a successful business. The restaurant industry is one of the toughest businesses to work in.

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SiteMinder

OCTOBER 11, 2022

The front office department can also be referred to as the reception, front of house, or front desk. Job titles and roles within the front of house department vary depending on the size and type of hotel. However, some of the positions you might expect to find at front of house can include: Receptionist.

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Lithos POS

DECEMBER 19, 2023

Like all the business the business model also needs strategic planning to succeed. Management has a crucial role in the success of a business. Imagine your restaurant as a complex business where each part, from the kitchen staff to the front-of-house team, plays a crucial role in creating a premium dining experience.

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Front of House Scheduling Communication Bookkeeping 52

SiteMinder

DECEMBER 7, 2023

Hotel tips are the pieces of knowledge and insight that professionals in the hotel and hospitality game build up over their time in the business, to eventually pass onto the hotel newbies and up-and-comers who might benefit from them. Be a hospitalian Stuckey is of the opinion that true hospitality has declined in many businesses.

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Blog Travel and Tourism Events Download 59

SiteMinder

OCTOBER 11, 2022

Front of house positions in a hotel. Front office positions in hotels can range from managers to receptionists. Regardless of seniority, these are all customer facing positions and require excellent people skills. Regardless of seniority, these are all customer facing positions and require excellent people skills.

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Modern Restaurant Management

JULY 23, 2024

This will give them an informed perspective on how the technology can best benefit their business. Harmonizing Labor Optimization with Compliance Labor compliance only forms one part of a restaurant’s overall labor strategy, which plays a pivotal role in business operations, employee experience, and customer satisfaction.

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Scheduling Accounting Training Front of House 203

7 Shifts

AUGUST 16, 2024

From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly. One of a restaurant manager’s primary responsibilities is hiring, training, and scheduling staff so that the business runs smoothly.

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Modern Restaurant Management

JUNE 26, 2020

With the novel Coronavirus, known as COVID-19, instilling the unknown in many Americans across the country, business owners were coming face-to-face with the reality of having to close their doors for an unforeseen amount of time. Immediately, many restaurants pivoted their business model to adapt to this change.

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Modern Restaurant Management

DECEMBER 19, 2023

This past year has shown us the invaluable difference that a warm and welcoming dining experience can make for customers, who are increasingly choosing establishments that go the extra mile in offering hospitality. which delivers drinks and provides a fun, novel experience for guests, while allowing employees to focus on customer service.

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Modern Restaurant Management

JULY 27, 2021

Restaurants are moving away from bulky point-solutions toward cohesive platforms that seamlessly integrate various tools to streamline ordering and service, food preparation, and payment. This shift is breaking new ground for business owners and changing how employees experience their work. Want to be Tech-Savvy? Start with Your Staff.

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Modern Restaurant Management

MARCH 12, 2021

Gives front-of-house teams the resources to provide better customer service. The real money is with repeat business. Customer loyalty is built on a combination of factors that a digital workplace can support, like: Ease of experience : Consumers want the multiple steps of dining in or taking out to be easy.

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Communication Front of House Information Customer Service 197

Les Roches

MARCH 16, 2023

It relates to anything involving providing food and drink, including menu planning, kitchen operations, customer service, inventory control, financial management, and compliance with food safety regulations. Networking opportunities : You’ll meet industry professionals and establish valuable connections.

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Modern Restaurant Management

AUGUST 26, 2024

It really depends on the specific needs and circumstances of the business. In this case, a custom online ordering platform may be a better choice. Ultimately, each restaurant's specific circumstances — such as menu complexity, order volume, and customer preferences — will dictate the most suitable approach.

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POS Systems Training Front of House Information 179

Modern Restaurant Management

MAY 17, 2021

Adopting the use of digital menus and no-touch check-out limits staff-to-customer touchpoints, while automating back office operations like business insurance and payroll can help streamline operations both for front of house and back. Lead with Compassion. Embrace a New Way of Working.

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Modern Restaurant Management

FEBRUARY 15, 2022

Across the United States, businesses are suffering from unprecedented staffing shortages in the aftermath of COVID. With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams.

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Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. But smaller businesses can implement AI to make small changes that impact their business. Role of AI in Front of House.

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7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Business Savvy.

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Back of House Front of House Server Download 148

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

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Scheduling Front of House Training Customer Service 158

7 Shifts

OCTOBER 1, 2024

Cleanliness Maintaining a spotless restaurant is crucial for a positive customer experience. Even before customers make the decision to eat somewhere, 85% say they won’t visit if there’s even one negative review on cleanliness. This way, your restaurant can handle busy times without overwhelming your employees.

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Scheduling Reservations Communication Training 158

Les Roches

JUNE 5, 2023

The focus is on delivering exceptional customer service and maximizing profits. Looking at it in more detail, this role within the hospitality and tourism industry is all about planning, operations, and staff management in hotels and restaurants to ensure the businesses run smoothly.

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Restaurant Engine

MARCH 13, 2024

In this article, we take a broad look at food service trends to know in 2024. You can use these to provide the best overall customer service experience and increase your bottom line from the previous year. Trend: A Nod to Sustainability According to one study , your customers care about sustainability.

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Front of House Customer Service Information Back of House 52

Restaurant Engine

AUGUST 26, 2020

The most important thing to remember is to manage your fast growth so you don’t damage your overall reputation with slow service or poor customer service. Have a Business Growth Strategy. Is all your extra customer service training working? Concentrate on Holding the Line with Service. tweet this).

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7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. Customer service training Customer service is the cornerstone of hospitality. It’s important to train all newcomers on your service standards to make sure they’re giving guests a uniform experience.

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Training Customer Service Communication Information 122

Les Roches

DECEMBER 28, 2023

The heart of any restaurant business is its staff. Front of house positions Front of house (FOH) refers to operations in the public-facing section of the restaurant. Front of house positions Front of house (FOH) refers to operations in the public-facing section of the restaurant.

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Front of House Server Back of House Training 52

Restaurant Engine

FEBRUARY 24, 2021

Their goal is to help restaurants transition back into business while managing the Covid-19 pandemic successfully. Tell me about your customer service experience/training. Describe a difficult customer and how you solved the situation. This can mean the difference between excellent and ho hum customer service.

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Lithos POS

SEPTEMBER 27, 2023

Technology helps business owners achieve their goals by simplifying and more opportunities to grow businesses. POS helps you to automate various business functions such as inventory, payments, accounting, customer, and employee operations. This will help you to manage most of the business operations through the POS.

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