Modern Restaurant Management

APRIL 3, 2025

I knew I wanted to own my own business, and I was familiar with franchising in general Since my shop is the first Capriotti’s in Alabama, and there are really no others close to me, I had never tried the food. I also have had several people send a party tray to a business or a fire station, for example.

Presentation 180

Presentation Customer Service Catering Training 180

Modern Restaurant Management

DECEMBER 30, 2024

Restaurants can use AI to analyze customer preferences, dietary restrictions, and past orders to create tailored dining experiences. Unifying and acting on digital customer data can also shape a more personalized customer experience. In fact, we’ve seen Chipotle do just that.

Scheduling 207

Scheduling Customer Service Communication Information 207

Modern Restaurant Management

NOVEMBER 14, 2024

With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. What Is the Difference Between an Out of the Box Solution and Custom? The most common asks are to make a reservation, ask a Frequently-Asked-Question (e.g.,

Reservations 179

Reservations Book Information Training 179

Modern Restaurant Management

MAY 1, 2023

Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. While many restaurant owners may not think they need to worry about cyber attacks, the reality is that no business is immune.

POS Systems 203

POS Systems Information Customer Service Budgeting 203

Hotelogix

OCTOBER 30, 2024

Importance of Customer Retention in Hotels Retaining existing customers is significantly more cost-effective than acquiring new ones. Research indicates that increasing customer retention rates by just 5% can boost profits by 25% to 95%. Guests expect prompt responses and personalized attention throughout their stay.

Communication 147

Communication Guest Retention Demo Guest Satisfaction 147

STAAH

MARCH 3, 2025

The hotel attracts both leisure and business travellers with facilities including a swimming pool, aviary, fun bike, indoor playground, spa, sauna, steam, meeting rooms and an on-site restaurant. Among the many positives of STAAH are its affordability and customer service.

Book 106

Book Customer Service Reservations Property Management 106

Hospitality Magazine

FEBRUARY 6, 2023

Double down on customer service, removing friction and delays. Part of this is a boost to staff training: start with tray skills and simple sales scripts, then find ways to make service faster. The post Is your business in shape for the year? Here’s a hit list to stay ahead of the curve.

Bookkeeping 162

Bookkeeping Pricing Book Customer Service 162

Modern Restaurant Management

JANUARY 4, 2021

Countless small businesses are struggling to rebuild. So how were some businesses able to pull themselves up, and even thrive, during times of hardship? They followed the three critical strategies for small businesses: 1. Small businesses simply don’t have that reach. Think about your favorite businesses growing up.

Customer Service 208

Customer Service Book Marketing 208

Modern Restaurant Management

DECEMBER 9, 2024

For example, you may notice your restaurant is particularly busy on weekends immediately before the big day, allowing you to best prepare for the rush. Use your POS data to predict the busiest times and ensure you are ready to maintain fast and friendly customer service.

POS Systems 167

POS Systems Book Customer Service Scheduling 167

Modern Restaurant Management

JANUARY 5, 2021

In March, businesses were forced to take a step back and look at their business model to ensure that they were addressing their customer’s health, hygiene and safety concerns. So, what can brands do to address the impacts of COVID-19, while being mindful of the past, present and future of customer experience?

Customer Service 223

Customer Service Presentation Catering 223

Revenue Hub

JANUARY 7, 2025

In the hospitality industry, online reviews can make or break a business. A glowing review can attract new guests, while a negative one can deter potential customers. Studies show that nearly 90% of consumers read online reviews before choosing a business, and 79% trust online reviews as much as personal recommendations.

Guest Satisfaction 109

Guest Satisfaction Article Blog Customer Service 109

Hotelogix

JUNE 26, 2023

Discover the power of ChatGPT for hotels and how it can revolutionize customer service, boost efficiency, and drive revenue growth in the hospitality industry.

Customer Service 147

Customer Service 147

Modern Restaurant Management

DECEMBER 17, 2024

Steady Online Ordering Brings Food Waste, Donations to the Forefront of Priorities Ordering food online increases restaurant sales, but it also can potentially increase wasted food if proactive measures aren’t taken – for both the business and consumers at home.

Marketing 167

Marketing Pricing Customer Service Catering 167

7 Shifts

DECEMBER 18, 2023

But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health. These tools can help you start spending more time doing what you love and growing your business for the future. They’ll also pass that great experience onto your customers.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Modern Restaurant Management

OCTOBER 27, 2020

For years, hospitality businesses including restaruants have faced the challenges of using a paper-reliant process for both domestic and international payments. The “paper problem” is usually what instigates businesses to begin looking for alternative payment methods. Customer Service for Customer Service Masters.

Accounting 220

Accounting Customer Service Communication Information 220

Revenue Hub

APRIL 24, 2025

In a world where nearly every traveler is an amateur critic and every booking decision is one click away, your hotels online reputation isnt just a reflection of your service – its part of your revenue strategy. But how much does a bad review really cost? Spoiler: Its not just about a lost booking. That single 2-star review?

Training 97

Training Book Article Customer Service 97

LimeTray

FEBRUARY 11, 2025

Running a small restaurant can be challengingmanaging inventory, processing payments, and providing top-notch customer service all at once. But what if you could automate these processes while also improving customer satisfaction and loyalty? This boosts participation and makes customers feel valued.

POS Systems 52

POS Systems Reservations Communication Customer Service 52

Revenue Hub

JANUARY 21, 2025

On Google Business Profile, hotel listings with a high percentage of review responses are also more likely to be shown in search results. Timely replies to reviews can also have a positive effect on Google Business Profile visibility.

Article 108

Article Customer Service Presentation Book 108

Lithos POS

OCTOBER 27, 2024

As your business evolves, managing growth becomes a priority. A robust POS software not only simplifies day-to-day operations but also helps secure your business’s future. LithosPOS is designed to grow with your business. Easy software updates without downtime or interruptions to your business.

POS Systems 52

POS Systems Blog Customer Service Catering 52

Hotelogix

NOVEMBER 28, 2024

Read also: Tips & Strategies to Get Corporate Clients for Your Hotel Customizing Services for Different Segments Tailoring Room Packages Different market segments have unique needs and preferences.   Successful hotels focus on understanding and serving specific guest segments instead of trying to be everything to everyone.

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

Modern Restaurant Management

OCTOBER 20, 2022

In the wake of the pandemic-induced economic turbulence, hospitality is suffering from labor shortages, with the increased cost of living compounding the impact on businesses and individuals alike. Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue.

Communication 188

Communication Training Customer Service Scheduling 188

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. By understanding your customers, you can tailor your services to better meet their needs, which will lead to increased customer satisfaction and loyalty.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Modern Restaurant Management

FEBRUARY 18, 2022

It’s essential to adopt sound marketing strategies for your in-house food delivery business. Here are some tips to best advertise that you offer delivery services. Having a great website for your business is paramount to represent their online presence. Offer Quality Services. Offer Deals to Local Businesses.

Marketing 188

Marketing Customer Service Budgeting Information 188

Modern Restaurant Management

MARCH 30, 2022

Restaurants are making use of workflow automation to increase efficiency in numerous ways inlcuding customer service automation and sales and marketing automation. Automating customer service tasks helps to improve the customer experience. Improving customer service. Benefits of Workflow Automation.

Front of House 180

Front of House Customer Service Accounting Communication 180

Modern Restaurant Management

FEBRUARY 25, 2025

Users rely on TikTok to learn about a restaurant’s ambiance, food presentation, and overall experience, even if the platform lacks detailed business information. AI Agents Enhance Customer Engagement Restaurants can, of course, play the AI game too. Viral videos and influencer recommendations can drive significant foot traffic.

Information 129

Information Reservations Customer Service Marketing 129

LimeTray

JANUARY 19, 2025

As 2024 draws to an end, it is important to note that technological advancements, changing business models, and shifting consumer expectations have greatly contributed to the restaurant industry over the past year. This allows restaurant owners to scale their business while keeping overhead costs low.

POS Systems 52

POS Systems Customer Service Marketing Catering 52

STAAH

FEBRUARY 9, 2025

Nova Express 153 well-appointed units combined with its enviable location make it ideal for both business and leisure customers. Smooth onboarding STAAHs user-friendly interface and a very friendly customer services team made the transition to the platform seamless.

Customer Service 101

Customer Service Demo Book Information 101

Modern Restaurant Management

DECEMBER 16, 2024

With so much already on your year-end plates, how can you find the time to lay the groundwork for team and business success in 2025? Scheduling Training : Plan mandatory training for harassment prevention, safety, or customer service if required by law or beneficial for your operations.

Scheduling 179

Scheduling Training Communication Budgeting 179

Modern Restaurant Management

MARCH 15, 2024

90 percent of restaurant operators are small businesses, competing for every dollar they earn. These small businesses must be aware of the options they have when it comes to choosing a payment processor to handle these interchange fees and make sure they do not rack up and instead help a restaurant owner keep their doors open.

Customer Service 196

Customer Service Pricing Accounting 196

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 78

Training POS Systems Server Customer Service 78

Modern Restaurant Management

NOVEMBER 24, 2020

As a seasonal business, we must manage a budget that includes almost all revenue during those busy months and very little or no cash flow during the slow months. Using the off-season to plan and improve your business product or service offerings can help you flourish during the busy season.

Budgeting 230

Budgeting Communication Training & Development Marketing 230

Modern Restaurant Management

NOVEMBER 5, 2024

” Testing Problem-Solving Ability Problems can arise at any moment in our fast-moving, customer-facing business, and adapting and thinking on one’s feet is crucial for maintaining customer satisfaction and operational momentum. What to ask : “Tell me about a time you encountered a difficult customer.

Communication 167

Communication Server Information Customer Service 167

7 Shifts

NOVEMBER 24, 2024

Just like a well-crafted mission statement will help guide your business decisions, identifying and understanding your target customers and competitors through restaurant market research will give your business a competitive edge. For example, you might set a goal to increase customer retention by 20% over the next year.

Marketing 148

Marketing Information Pricing Training 148

Modern Restaurant Management

APRIL 20, 2021

Businesses using big data can expect to see an average profit increase of eight to 10 percent — a testament to why restaurant owners and operators have embraced big data to help understand customer wants and expectations to keep them loyal. billion by 2026. The first is to gather data from all relevant channels.

POS Systems 215

POS Systems Customer Service Scheduling Marketing 215

Modern Restaurant Management

FEBRUARY 21, 2024

A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated.

Customer Service 203

Customer Service Presentation Information Hospitality Management 203

Restaurant Engine

DECEMBER 25, 2024

There are several reasons for this, including your food, your pricing, and your customer service. The style of customer service you offer, the uniforms your staff wear, and how your team interacts with your customers. According to one industry expert , 54% of diners visit the same restaurant over and over.

Communication 93

Communication Customer Service Accounting Presentation 93

Modern Restaurant Management

MARCH 25, 2022

While the adoption of QR codes ramped up gradually, they became ubiquitous during the pandemic as people relied on their phones to do business. While QR codes are a great tool for contactless service, they have a wide variety of uses, particularly when it comes to marketing. Having great online reviews can also help drum up business.

Housekeeping 215

Housekeeping Customer Service Reservations Marketing 215