Les Roches

JUNE 7, 2023

While they are often used interchangeably, customer service and customer suppo rt differ in what they offer customers and how they assist them. What is customer service? Customer service refers to the interactions a business has with its customers.

Customer Service 88

Customer Service Training Information Communication 88

SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels?

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

Hospitality Net

JANUARY 31, 2024

Many companies still believe that customer service is what happens when something goes wrong. However, that is only one part of customer service. The bigger picture is that customer service happens throughout a customer’s entire experience while doing business with you.

Customer Service 63

Customer Service Budgeting Training Marketing 63

Modern Restaurant Management

FEBRUARY 22, 2024

Restaurants are constantly busy, which means communication is key to make sure the experience for customers is top of the line. With fast communication your guests receive the service they deserve each time they enter your establishment in a timely and effective manner.

Customer Service 110

Customer Service Communication Server 110

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 147

Customer Service Information Download Scheduling 147

Hospitality Net

JANUARY 17, 2024

This is an important topic that every CEO, business owner, leader, manager, and supervisor must understand. When it comes to customer service and customer experience (CX), there is a difference between perception and reality.

Customer Service 64

Customer Service 64

Les Roches

JULY 21, 2023

But when it comes to a hospitality career, there are numerous skills you’ll need, with perhaps the most important being customer service skills. But what are good customer service skills? How can effective communication contribute to good customer service? And how can you develop them?

Customer Service 52

Customer Service Communication Training Hospitality Management 52

Modern Restaurant Management

JANUARY 22, 2020

Statistics show that 96 percent of consumers from across the globe say that customer service plays a critical factor in choosing a brand they’ll be loyal to. As a service-oriented industry, knowing what makes your customers tick and capitalizing on their preferences will allow you to provide top-of-the-line service.

Customer Service 228

Customer Service Presentation Blog Pricing 228

Hospitality Net

JANUARY 3, 2024

I want this year to be your best year ever for creating amazing customer service and experiences. But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. Many, if not all, will apply to you and your business. And for everything else, too! Do more in 24!

Customer Service 80

Customer Service 80

Les Roches

DECEMBER 26, 2022

It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Customers are at the very heart of hospitality, making excellence in customer service an even more important focus in the hospitality industry. Wondering “what is excellence in customer service?”

Customer Service 52

Customer Service Reservations Definition Events 52

Les Roches

MAY 19, 2023

In the restaurant industry, customer service is integral to operations. Whether you are a career changer or want to move up the ranks, being able to demonstrate excellent restaurant customer service skills is essential for success in the industry.

Customer Service 52

Customer Service Communication Hospitality Management Reservations 52

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

Hospitality Net

DECEMBER 20, 2023

In today’s business world, companies that prioritize customer satisfaction and build their strategies around people achieve higher profitability and brand loyalty. In this article, we will explore the importance of people-centricity in customer service management and how it can be applied to improve customer experiences.

Customer Service 40

Customer Service Service Management Article 40

Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Hospitality Net

JUNE 27, 2024

In some of my customer service speeches, I joke that some customers aren’t worth doing business with. Sometimes, a customer isn’t worth doing business with because they are truly a bad customer. The way I position it in the speech is funny, but in reality, it’s pretty serious.

Customer Service 80

Customer Service 80

The Restaurant Times

JULY 9, 2021

Customer experience plays a crucial role in determining the success of a restaurant business. It is thus important to give your best in making customers happy by coming up with creative restaurant customer service ideas. These small but significant gestures leave a positive impression on the customer’s mind.

Customer Service 59

Customer Service POS Systems Training Sanitation 59

Modern Restaurant Management

MAY 1, 2023

Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. While many restaurant owners may not think they need to worry about cyber attacks, the reality is that no business is immune.

POS Systems 203

POS Systems Information Customer Service Budgeting 203

Hotelogix

JUNE 26, 2023

Discover the power of ChatGPT for hotels and how it can revolutionize customer service, boost efficiency, and drive revenue growth in the hospitality industry.

Customer Service 147

Customer Service 147

Hospitality Magazine

FEBRUARY 6, 2023

Double down on customer service, removing friction and delays. Part of this is a boost to staff training: start with tray skills and simple sales scripts, then find ways to make service faster. The post Is your business in shape for the year? Here’s a hit list to stay ahead of the curve.

Bookkeeping 162

Bookkeeping Pricing Book Customer Service 162

7 Shifts

DECEMBER 18, 2023

But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health. These tools can help you start spending more time doing what you love and growing your business for the future. They’ll also pass that great experience onto your customers.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

SiteMinder

OCTOBER 29, 2024

What is a property management business plan? A property management business plan is a document created by property managers or business owners to outline strategies and goals for managing and growing a property management company. Table of contents How important is a property management business plan?

Property Management 52

Property Management Maintenance Document Marketing 52

Smart Brief Hospitality

JULY 17, 2024

Business agility is a requirement for survival and growth in today’s market competition. Let’s explore how advanced techniques of data management can help ensure long-term business success and resilience by driving business agility. Agile businesses can pivot their strategies, optimize operations and innovate to stay relevant.

Information 94

Information Marketing Customer Service Accounting 94

Metasphere

AUGUST 11, 2023

This level of personalization enhances guest satisfaction and builds stronger emotional connections, leading to increased loyalty and repeat business. Real-time Insights for Proactive Service AI-driven CRM systems provide hotels with real-time insights into guest interactions and preferences.

Customer Service 52

Customer Service Guest Satisfaction Blog Information 52

Lithos POS

JULY 4, 2024

A business owner must be self-sufficient to grow a successful business. Here we are going to discuss some successful tips that you can use to run and grow your business. You need to absorb yourself fully into the business. Understand every key, from the menu to customer preferences.

Maintenance 52

Maintenance Accounting Customer Service Marketing 52

Adora POS

DECEMBER 6, 2023

Optimize your small business with a POS system—speed up transactions, enhance customer service, and streamline operations effortlessly!

POS Systems 52

POS Systems Customer Service 52

Synergy Suite

APRIL 25, 2024

The American Business Awards are the U.S.A.’s s premier business awards program. The company’s ability to provide flexibility and scalability without integration headaches, coupled with its dedication to customer service and implementation support, further solidifies its position as a leader in the field.”

Back of House 69

Back of House Customer Service Catering Presentation 69

Modern Restaurant Management

MARCH 26, 2020

Business intelligence and data analytics solutions are transforming the restaurant industry. Now more than ever, new systems are empowering owners and managers to optimize service, boost guest engagement, enhance menu performance, slash waste, and much more. The shift to cloud-based applications has not changed the equation.

Maintenance 218

Maintenance POS Systems Information Customer Service 218

Hospitality Net

MARCH 18, 2024

Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been named to the list of Best Places to Work in 2024 by Business Intelligence Group, an organization dedicated to recognizing true talent and superior performance in the business world.

Customer Service 52

Customer Service 52

Modern Restaurant Management

JUNE 16, 2023

For operators looking at tech solutions to grow their business, it’s important to understand what new technology can put them at an advantage, what existing solutions can be repurposed — and what may not be worth the investment right now.

Customer Service 110

Customer Service Reservations Scheduling Presentation 110

Modern Restaurant Management

MARCH 15, 2024

90 percent of restaurant operators are small businesses, competing for every dollar they earn. These small businesses must be aware of the options they have when it comes to choosing a payment processor to handle these interchange fees and make sure they do not rack up and instead help a restaurant owner keep their doors open.

Customer Service 196

Customer Service Pricing Accounting 196

Lithos POS

OCTOBER 27, 2024

As your business evolves, managing growth becomes a priority. A robust POS software not only simplifies day-to-day operations but also helps secure your business’s future. LithosPOS is designed to grow with your business. Easy software updates without downtime or interruptions to your business.

POS Systems 52

POS Systems Blog Customer Service Catering 52

7 Shifts

DECEMBER 18, 2023

But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health. These tools can help you start spending more time doing what you love and growing your business for the future. They’ll also pass that great experience onto your customers.

POS Systems 78

POS Systems Scheduling Reservations Communication 78

Hospitality Net

AUGUST 23, 2023

Wherever there is customer service, there is a need for hospitality training. A career in the hospitality industry isn’t limited to lodging and restaurant space; it includes all aspects of travel and tourism, event management, theme parks, outdoor recreation, gaming and entertainment.

Travel and Tourism 70

Travel and Tourism Customer Service Training Events 70

Modern Restaurant Management

OCTOBER 20, 2022

In the wake of the pandemic-induced economic turbulence, hospitality is suffering from labor shortages, with the increased cost of living compounding the impact on businesses and individuals alike. Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue.

Communication 188

Communication Training Customer Service Scheduling 188

Revenue Hub

MARCH 1, 2024

Customer loyalty has become a cornerstone of success in the fast-paced world of travel technology. Adopting innovative tools becomes imperative as businesses vie for an edge in customer engagement and retention. Chatbots stand out as the new MVP in enhancing customer loyalty programs.

Customer Service 101

Customer Service Article Catering Book 101

SiteMinder

AUGUST 1, 2024

What is a hotel business plan? A hotel business plan is a comprehensive document that outlines your hotel’s goals, strategies, and financial projections. It’s a vital tool for any hotel owner or operator, whether you’re starting a new hotel, expanding an existing business, or improving your current operations.

Travel and Tourism 52

Travel and Tourism Competitive Analysis Pricing Budgeting 52

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. By understanding your customers, you can tailor your services to better meet their needs, which will lead to increased customer satisfaction and loyalty.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224