Modern Restaurant Management

JANUARY 4, 2021

Countless small businesses are struggling to rebuild. So how were some businesses able to pull themselves up, and even thrive, during times of hardship? They followed the three critical strategies for small businesses: 1. Small businesses simply don’t have that reach. Think about your favorite businesses growing up.

Customer Service 208

Customer Service Book Marketing 208

Modern Restaurant Management

JANUARY 5, 2021

In March, businesses were forced to take a step back and look at their business model to ensure that they were addressing their customer’s health, hygiene and safety concerns. So, what can brands do to address the impacts of COVID-19, while being mindful of the past, present and future of customer experience?

Customer Service 223

Customer Service Presentation Catering 223

Smart Brief Hospitality

JULY 17, 2024

Business agility is a requirement for survival and growth in today’s market competition. Let’s explore how advanced techniques of data management can help ensure long-term business success and resilience by driving business agility. Agile businesses can pivot their strategies, optimize operations and innovate to stay relevant.

Information 101

Information Marketing Customer Service Accounting 101

Hotelogix

JUNE 26, 2023

Discover the power of ChatGPT for hotels and how it can revolutionize customer service, boost efficiency, and drive revenue growth in the hospitality industry.

Customer Service 147

Customer Service 147

7 Shifts

DECEMBER 18, 2023

But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health. These tools can help you start spending more time doing what you love and growing your business for the future. They’ll also pass that great experience onto your customers.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Modern Restaurant Management

OCTOBER 27, 2020

For years, hospitality businesses including restaruants have faced the challenges of using a paper-reliant process for both domestic and international payments. The “paper problem” is usually what instigates businesses to begin looking for alternative payment methods. Customer Service for Customer Service Masters.

Accounting 220

Accounting Customer Service Communication Information 220

Modern Restaurant Management

OCTOBER 20, 2022

In the wake of the pandemic-induced economic turbulence, hospitality is suffering from labor shortages, with the increased cost of living compounding the impact on businesses and individuals alike. Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue.

Communication 188

Communication Training Customer Service Scheduling 188

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. By understanding your customers, you can tailor your services to better meet their needs, which will lead to increased customer satisfaction and loyalty.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Hotelogix

DECEMBER 19, 2024

This is what hotel business intelligence software accomplishes. This guide will explore how hotel business intelligence operates, why it matters, and how it can boost your hotel management. Understanding Hotel Business Intelligence Hotels create vast amounts of data. Hotel business intelligence steps in to address this question.

Maintenance 100

Maintenance Training Pricing Information 100

Modern Restaurant Management

MARCH 15, 2024

90 percent of restaurant operators are small businesses, competing for every dollar they earn. These small businesses must be aware of the options they have when it comes to choosing a payment processor to handle these interchange fees and make sure they do not rack up and instead help a restaurant owner keep their doors open.

Customer Service 196

Customer Service Pricing Accounting 196

Modern Restaurant Management

FEBRUARY 18, 2022

It’s essential to adopt sound marketing strategies for your in-house food delivery business. Here are some tips to best advertise that you offer delivery services. Having a great website for your business is paramount to represent their online presence. Offer Quality Services. Offer Deals to Local Businesses.

Marketing 188

Marketing Customer Service Budgeting Information 188

Modern Restaurant Management

MARCH 30, 2022

Restaurants are making use of workflow automation to increase efficiency in numerous ways inlcuding customer service automation and sales and marketing automation. Automating customer service tasks helps to improve the customer experience. Improving customer service. Benefits of Workflow Automation.

Front of House 180

Front of House Customer Service Accounting Communication 180

Hospitality Net

FEBRUARY 19, 2025

I recently had the wonderful opportunity to interview Brian Hamilton on Amazing Business Radio. Brian is the chairman of LiveSwitch and an entrepreneur who has started, built up, and sold numerous businesses. At the end of every show, I ask, What last nugget of wisdom can you share with our listeners? He shared an amazing answer:

Customer Service 59

Customer Service 59

Modern Restaurant Management

NOVEMBER 24, 2020

As a seasonal business, we must manage a budget that includes almost all revenue during those busy months and very little or no cash flow during the slow months. Using the off-season to plan and improve your business product or service offerings can help you flourish during the busy season.

Budgeting 230

Budgeting Communication Training & Development Marketing 230

Modern Restaurant Management

JULY 13, 2020

"COVID-19 has disrupted, and will likely continue to disrupt, business models and plans. While states have opened back up and businesses are navigating their "new normal," they’re now facing an uptick in COVID-19 cases. The restaurant business has permanently changed. The restaurant industry is no exception.

Customer Service 215

Customer Service Reservations Communication Sanitation 215

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Only 33 percent of global consumers think it’s acceptable for businesses to exclusively use automated tech to deliver personalized recommendations. This line is often blurred.

Customer Service 193

Customer Service Front of House Server Pricing 193

Modern Restaurant Management

APRIL 20, 2021

Businesses using big data can expect to see an average profit increase of eight to 10 percent — a testament to why restaurant owners and operators have embraced big data to help understand customer wants and expectations to keep them loyal. billion by 2026. The first is to gather data from all relevant channels.

POS Systems 215

POS Systems Customer Service Scheduling Marketing 215

Modern Restaurant Management

FEBRUARY 21, 2024

A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated.

Customer Service 203

Customer Service Presentation Information Hospitality Management 203

Modern Restaurant Management

MARCH 25, 2022

While the adoption of QR codes ramped up gradually, they became ubiquitous during the pandemic as people relied on their phones to do business. While QR codes are a great tool for contactless service, they have a wide variety of uses, particularly when it comes to marketing. Having great online reviews can also help drum up business.

Housekeeping 215

Housekeeping Customer Service Reservations Marketing 215

Modern Restaurant Management

FEBRUARY 29, 2024

In fact, when restaurants adopt tech solutions, it can significantly improve every aspect of their business operations. Innovative tech tools, like AI, can improve forecasting, inventory management, scheduling, customer service, marketing, and many other essential business tasks. Improve the customer experience.

Customer Service 195

Customer Service Scheduling Sanitation Program Management 195

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. This positively affects team morale, staff loyalty, and restaurant efficiency.

Front of House 218

Front of House Training Customer Service Communication 218

Social Hospitality

FEBRUARY 3, 2025

The Role of Social Media in Modern Business In the digital era, where connectivity defines success, social media is pivotal in business communication strategies. Businesses can reach vast audiences quickly and precisely through platforms like Facebook, Instagram, X, and LinkedIn.

Communication 69

Communication Strategic Planning Presentation Customer Service 69

Modern Restaurant Management

JULY 28, 2021

Small Business Administration (SBA) is launching a streamlined application portal to allow borrowers with Paycheck Protection Program (PPP) loans $150,000 or less through participating lenders to apply for forgiveness directly through the SBA. “The vast majority of businesses waiting for forgiveness have loans under $150,000. .

Customer Service 197

Customer Service 197

Modern Restaurant Management

JULY 2, 2020

Whether they closed entirely or adapted their business model to some other form such as delivery or curbside pickup, restaurants have had to rely more heavily on wireless technologies. The COVID-19 pandemic has necessarily prompted the hospitality industry as a whole to adapt to new business models or risk folding entirely.

Customer Service 239

Customer Service Accounting 239

Modern Restaurant Management

NOVEMBER 29, 2022

Online reviews can really make or break a business. Most customers ( 97 percent) rely on online reviews to decide which businesses to patronize – and which to avoid. That means providing exceptional customer service, clean facilities, safe food, and accurate orders.

Training 225

Training Communication Customer Service Accounting 225

Modern Restaurant Management

AUGUST 19, 2022

Many people make the mistaken assumption that franchises are not local businesses. Small businesses are the backbone of communities across the country. Unfortunately, many people do not equate a franchise with a locally owned business. Franchises make up a large portion of businesses in the U.S. In 2021, more than 27.1

Events 197

Events Customer Service Marketing Pricing 197

Hospitality Magazine

MAY 20, 2024

There’s no question technology plays an integral role in the success of a hospitality business. Hospitality has rounded up some of the top players in the tech landscape that are offering useful services that are sure to boost efficiency in the workplace. It builds the tools you need to help run and grow your business.

POS Systems 246

POS Systems Catering Reservations Back of House 246

Modern Restaurant Management

JANUARY 21, 2020

We get it, you’re busy. The idea of using social media marketing to attract customers, all the while managing inventory and payroll, can be exhausting. Just getting your restaurant’s business page started on social media? Facebook also allows you to add multiple locations if your business has expanded.

Marketing 245

Marketing Information Customer Service Reservations 245

Modern Restaurant Management

JUNE 13, 2022

Now more than ever, business owners must actively support their employees to increase morale, job satisfaction, and staff retention. According to Gartner , scheduling software is among the tools that have the most impact on service-based businesses worldwide. Unhappy employees, and likely, unhappy customers.

Scheduling 218

Scheduling Competitive Analysis Communication Customer Service 218

Modern Restaurant Management

AUGUST 24, 2022

There is a myth surrounding traditional outsourcing models amongst small businesses, such as in the restaurant industry, that they are too small to take advantage of the global talent market. It’s an excellent way to improve business processes, reduce cost structure, and make your restaurant business more productive.

Accounting 180

Accounting Customer Service Marketing Reservations 180

Modern Restaurant Management

NOVEMBER 28, 2022

Between dining restrictions, inflation, and the ongoing labor shortage, many businesses have been forced to close their doors, change their operations, or otherwise look for alternative solutions. For many, that solution lies in technology such as self-service kiosks, QR codes, and online ordering.

Budgeting 201

Budgeting Customer Service Communication Pricing 201

Hotelogix

NOVEMBER 3, 2023

Unlike other business owners, hoteliers have the chance to capture insightful feedback during face-to-face interactions with their guests. This new technology and innovations can be used as tools to enhance customer service. If you are wondering how you could make technology work for your business?

Communication 233

Communication Travel and Tourism Property Management Customer Service 233

Modern Restaurant Management

JANUARY 4, 2022

In some cases, the threshold for a restaurant “acquiring” a customer is simply having them walk through the front door. Those who adopt a guest-centric approach to food will continue to excel, combining traditional customer service with the personalization afforded by their data.

Customer Service 215

Customer Service Information Marketing 215

SiteMinder

AUGUST 1, 2024

What is a hotel business plan? A hotel business plan is a comprehensive document that outlines your hotel’s goals, strategies, and financial projections. It’s a vital tool for any hotel owner or operator, whether you’re starting a new hotel, expanding an existing business, or improving your current operations.

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

Modern Restaurant Management

MARCH 13, 2024

Understanding the Drought The labor shortage has hit hard, with many restaurants operating below capacity despite a rebound in customer demand. The gap between available positions and willing, skilled workers has widened, putting pressure on service quality and business sustainability.

Training 196

Training Customer Service Scheduling Reservations 196

Modern Restaurant Management

DECEMBER 30, 2024

Restaurants can use AI to analyze customer preferences, dietary restrictions, and past orders to create tailored dining experiences. Unifying and acting on digital customer data can also shape a more personalized customer experience. In fact, we’ve seen Chipotle do just that.

Scheduling 207

Scheduling Customer Service Communication Pricing 207

Modern Restaurant Management

SEPTEMBER 7, 2023

Whether it's discovering and researching new restaurants, reading reviews, making reservations, or utilizing food delivery services and apps, restaurants must adopt a robust online marketing program. For busy restaurant operators, staying on top of an online marketing program can be challenging.

Marketing 203

Marketing Catering Customer Service Reservations 203