Hotelogix

OCTOBER 8, 2023

If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.

Communication 130

Communication Whitepaper Training Document 130

Modern Restaurant Management

JUNE 13, 2023

Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. Sans preparation and coordination, many new hires (and managers) endure training experiences in the restaurant industry more akin to improvised circus acts than curated brand experiences.

Training 180

Training Server Budgeting Scheduling 180

Modern Restaurant Management

OCTOBER 20, 2022

In the wake of the pandemic-induced economic turbulence, hospitality is suffering from labor shortages, with the increased cost of living compounding the impact on businesses and individuals alike. In fact, 76 percent of employees say that a company would be more appealing if it offered additional skills training to its staff.

Communication 188

Communication Training Customer Service Scheduling 188

Hospitality Net

NOVEMBER 5, 2024

Knowing how to solve and weather a crisis is an essential part of operating any company, but small businesses lack the resources to manage them as quickly as their larger counterparts.

Communication 45

Communication Training Article 45

Modern Restaurant Management

MARCH 24, 2023

Although restaurants are increasingly interested in meeting the needs of gluten-free consumers, there’s plenty of room for improvement in the messaging used to communicate about gluten-free options. In terms of training format, the possibilities are virtually endless.

Training 179

Training Front of House Communication Presentation 179

Service that Sells

SEPTEMBER 11, 2023

Be careful and clear when communicating your standards with your staff, as miscommunications can lead to unsatisfactory service and differences in service between waitstaff could harm your reputation with repeat customers. What Could Go Wrong? Our restaurant service training follows the Service That Sells!

Training 85

Training Server Communication 85

Modern Restaurant Management

NOVEMBER 29, 2023

There is more to success in the competitive restaurant business than just great food and service. Cultivating a positive brand image, building customer affinity and differentiating from the competition are essential components of any forward-thinking business strategy. That’s where public relations comes in.

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Training Communication Events Marketing 197

7 Shifts

DECEMBER 18, 2023

But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health. These tools can help you start spending more time doing what you love and growing your business for the future. However, it doesn’t offer any restaurant-specific features.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Revenue Hub

MARCH 15, 2023

NB: This is an article from Fuel Travel When most hotels think of hotel guest communication tips, your first thought is front desk staff training. Guest communication starts long before the front desk. Here are 6 tips to help improve your guest communication. But there’s more to it than that.

Communication 86

Communication Article Information Reservations 86

Hotel Owner

MAY 26, 2023

English Lakes Hotels Resorts and Venues has announced its line managers have been sent on a training course in mental health awareness to improve their skills and better support their teams.

Training 105

Training Communication 105

Les Roches

MAY 22, 2023

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. Then, anytime a customer deals with the business, they’ll always have a positive experience.

Communication 52

Communication Training Information Customer Service 52

7 Shifts

AUGUST 19, 2020

Particularly as the impact of COVID-19 has devastated businesses, with an estimated 5 million (? The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. The restaurant industry has a reputation for high staff turnover. 2018 saw a record high 74.9%

Training 148

Training POS Systems Communication Document 148

Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. Pre-arrival communication can also help you to anticipate and address any concerns or issues your guests may have, making their stay as smooth and enjoyable as possible. What channels of communication can you use in your pre-arrival communication?‍

Communication 85

Communication Information Customer Service Events 85

SiteMinder

FEBRUARY 29, 2024

What is hospitality training? Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry. What are the objectives of hospitality training?

Training 52

Training Customer Service Communication Guest Satisfaction 52

7 Shifts

APRIL 7, 2021

After months of quarantine, restaurants were allowed to reopen with new restrictions, and the way they hire, train, and onboard employees had to adjust accordingly. These actions called for creating different ways to train employees based on certain aspects of the job.

Training 148

Training Information Scheduling Customer Service 148

Modern Restaurant Management

APRIL 8, 2020

Yelp's Small Business Expert Emily Washcovick has years of experience helping small businesses survive and thrive, particularly in times of crisis. In this Q&A with Modern Restaurant Management (MRM) magazine, Washcovick offers some ways restaurants can engage their customers and their community in these unprecedented times.

Communication 203

Communication Information Training Budgeting 203

Modern Restaurant Management

OCTOBER 3, 2024

Society Insurance has been working alongside business owners for more than a century, seeing first-hand the devastating effects a fire can have on the establishments that make communities great. AES is a two-way radio transmission wireless alarm communication system that is self-configuring. Train all staff on their use.

Maintenance 180

Maintenance Communication Training Information 180

SiteMinder

JANUARY 10, 2024

What is hotel training? Hotel training is a custom program designed to give a hotel team the knowledge and skills they need to operate and grow a hotel business. Hotels are uniquely diverse businesses that demand a wide range of skills. This makes training in hotel industry businesses absolutely key to your success.

Training 59

Training Customer Service Communication Housekeeping 59

Hotel Owner

OCTOBER 3, 2024

From 31 March 2025, new ‘Simpler Recycling’ legislation, being brought in under the Environment Act 2021, will require all businesses with 10 or more employees to separate dry mixed recyclables and food waste from their general waste, prior to collection from their premises.

Catering 98

Catering Communication Training 98

Modern Restaurant Management

OCTOBER 5, 2023

As a business owner, ensuring the proper sanitation of your commercial ice machines and refrigeration units is critical for maintaining a safe and healthy environment for your customers and employees. It's important to show your employees the consequences of poor sanitation, such as health risks and lost business.

Sanitation 196

Sanitation Scheduling Training Workshop 196

Modern Restaurant Management

MAY 1, 2023

Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. While many restaurant owners may not think they need to worry about cyber attacks, the reality is that no business is immune.

POS Systems 203

POS Systems Information Customer Service Budgeting 203

Synergy Suite

JANUARY 10, 2023

It’s no secret that running a great restaurant requires great employees, and that the best employees benefit from the best restaurant training. A quality, standardized restaurant training program is an absolutely vital part of any successful multi-location restaurant business.

Training 52

Training Document Communication Customer Service 52

Modern Restaurant Management

SEPTEMBER 8, 2023

Restaurants and other food businesses must prioritize building and maintaining a strong food safety culture to mitigate these risks. Improve Communication Effective communication is vital in establishing and maintaining a strong food safety culture.

Communication 208

Communication Training Accounting Information 208

Les Roches

JANUARY 20, 2024

In the diverse world of hospitality and hotel management , effective communication is a vital pillar of competence. In this article, we’ll go over the importance of communication skills for managers in hospitality businesses and the specific skills you need to excel in this area.

Communication 52

Communication Hospitality Management Information Article 52

Synergy Suite

JANUARY 14, 2023

Restaurant training is most crucial during restaurant employee onboarding , but shouldn’t be forgotten afterwards. After the initial training period and shadowing is complete, it’s important that the most important areas of knowledge are continuously reinforced. Why is Continued Restaurant Training Important?

Training 52

Training Customer Service Communication Document 52

Modern Restaurant Management

NOVEMBER 12, 2024

2024 disasters like Hurricanes Helene and Milton are strong examples of how catastrophic weather can be, leaving businesses devastated and communities with billions in damages. For this reason, restaurants must make severe weather preparedness a key component of their operation strategy and staff training.

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Training Communication Information Events 100

Horizon Hospitality

OCTOBER 9, 2024

To remain competitive, it’s essential for hospitality businesses to address these issues proactively. Invest in Employee Training Beyond wages and benefits, one of the most effective long-term strategies for addressing labor shortages and workforce challenges is to invest in employee training and development.

Training 130

Training Scheduling Communication 130

SiteMinder

JULY 18, 2024

It’s a straightforward idea: Excellent customer service ensures that guests feel valued and taken care of , which can lead to repeat business and positive reviews. Investing in quality customer service not only enhances guest satisfaction but also drives long-term business success. Think carefully about your own experiences.

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

Modern Restaurant Management

MAY 30, 2023

Here are three strategies to set your business and team up for a successful, profitable season. Invest in Training Seasonal Workers It might seem counterintuitive — investing time and resources into employees who will only be on the job for a few months — but making an extra effort with temporary employees will pay off.

Scheduling 179

Scheduling Communication Bookkeeping Training 179

Synergy Suite

DECEMBER 22, 2022

While it may seem like something that gets put on the back burner, training your staff should be at the forefront of your mind if you own or manage a restaurant. While at first restaurant training may not seem to directly correlate with increasing sales and revenue, keep in mind that the staff and servers are the first customer touchpoint. .

Training 52

Training Document Information Server 52

7 Shifts

FEBRUARY 7, 2024

The restaurant tech industry is growing, with software and services designed to streamline almost every aspect of your business. Happy, engaged, well-trained employees can make or break your business (and so can having the right amount of those employees on the clock at the right times).

POS Systems 125

POS Systems Scheduling Front of House Accounting 125

Hotelogix

OCTOBER 18, 2023

In this comprehensive guide, we delve into what a hotel reservation system entails and highlight its pivotal role in modern hotel businesses' success. It enhances guest satisfaction, optimizes operational efficiency, and drives revenue growth for your hotel business.  Choose a system that aligns with your needs and budget.

Reservations 100

Reservations Book Information Guest Satisfaction 100

Modern Restaurant Management

MARCH 19, 2024

With AI we have all the positive areas to improve service but we must begin acknowledging that the ability of machines to replace every human position and all guest interactions may pose a threat to the long-term vitality of businesses. For this reason we must uncover a way to bridge that gap. What's Lacking in the Dining Experience?

Communication 197

Communication Training Scheduling 197

7 Shifts

NOVEMBER 15, 2024

Hiring the right people can make or break your business. Looking for someone to oversee day-to-day operations is a critical business decision that needs careful consideration. Looking for someone to oversee day-to-day operations is a critical business decision that needs careful consideration.

Communication 78

Communication Server Special Events Training 78

Modern Restaurant Management

MARCH 22, 2024

who will manage communications to different stakeholders, who will notify supply chain partners, etc.) Train your team. Employees must be Recall Ready, so train them about the process, explain what must occur, and instruct them to work swiftly, properly, and calmly in a recall situation. Communicate effectively.

Communication 188

Communication Training Information Budgeting 188

7 Shifts

DECEMBER 18, 2023

But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health. These tools can help you start spending more time doing what you love and growing your business for the future. However, it doesn’t offer any restaurant-specific features.

POS Systems 78

POS Systems Scheduling Reservations Communication 78

Modern Restaurant Management

OCTOBER 4, 2024

Nearly half of restaurants fail in their fifth year of business. That’s part of the price of doing business – especially when you own multiple restaurants. Know Everything about Your Potential Location You want to be in a high-traffic area and the business should have a great ingress and egress for customers.

Training 167

Training Communication Pricing Marketing 167