Modern Restaurant Management

APRIL 8, 2020

Yelp's Small Business Expert Emily Washcovick has years of experience helping small businesses survive and thrive, particularly in times of crisis. In this Q&A with Modern Restaurant Management (MRM) magazine, Washcovick offers some ways restaurants can engage their customers and their community in these unprecedented times.

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Communication Information Training Budgeting 203

Modern Restaurant Management

MARCH 24, 2023

Although restaurants are increasingly interested in meeting the needs of gluten-free consumers, there’s plenty of room for improvement in the messaging used to communicate about gluten-free options. In terms of training format, the possibilities are virtually endless.

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Training Front of House Communication Presentation 179

Hotelogix

OCTOBER 8, 2023

If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.

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Communication Whitepaper Training Document 130

Modern Restaurant Management

NOVEMBER 29, 2023

There is more to success in the competitive restaurant business than just great food and service. Cultivating a positive brand image, building customer affinity and differentiating from the competition are essential components of any forward-thinking business strategy. That’s where public relations comes in.

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Training Communication Events Marketing 197

Modern Restaurant Management

APRIL 21, 2020

In March 2020, restaurateurs across the country have had to shutter their businesses in some cases literally overnight. All of them have asked us for help in saving their businesses and helping their employees. Business interruption insurance covers the loss of income that a business suffers after a disaster.

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Document Communication Training 217

Hotelogix

AUGUST 26, 2024

If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.

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Communication Training Guest Satisfaction Budgeting 100

Modern Restaurant Management

MAY 1, 2023

Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. While many restaurant owners may not think they need to worry about cyber attacks, the reality is that no business is immune.

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POS Systems Information Customer Service Budgeting 203

Modern Restaurant Management

SEPTEMBER 8, 2023

Restaurants and other food businesses must prioritize building and maintaining a strong food safety culture to mitigate these risks. Improve Communication Effective communication is vital in establishing and maintaining a strong food safety culture.

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Communication Training Accounting Information 208

Modern Restaurant Management

OCTOBER 5, 2023

As a business owner, ensuring the proper sanitation of your commercial ice machines and refrigeration units is critical for maintaining a safe and healthy environment for your customers and employees. It's important to show your employees the consequences of poor sanitation, such as health risks and lost business.

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Sanitation Scheduling Training Workshop 196

Hotelogix

NOVEMBER 28, 2024

Managing bookings across multiple channels has become a core part of running a successful hospitality business. Read more on Best Online Travel Agencies   for your Hotel User-Friendly DesignHoteliers and staff shouldn’t need weeks of training. Pay attention to the results seen by other businesses in your sector.

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Book Property Management Reservations Pricing 130

7 Shifts

DECEMBER 18, 2023

But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health. These tools can help you start spending more time doing what you love and growing your business for the future. However, it doesn’t offer any restaurant-specific features.

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POS Systems Scheduling Reservations Communication 158

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

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Training POS Systems Server Customer Service 78

Modern Restaurant Management

NOVEMBER 12, 2024

2024 disasters like Hurricanes Helene and Milton are strong examples of how catastrophic weather can be, leaving businesses devastated and communities with billions in damages. For this reason, restaurants must make severe weather preparedness a key component of their operation strategy and staff training.

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Training Communication Information Events 186

Modern Restaurant Management

NOVEMBER 24, 2020

As a seasonal business, we must manage a budget that includes almost all revenue during those busy months and very little or no cash flow during the slow months. Using the off-season to plan and improve your business product or service offerings can help you flourish during the busy season. Plan for Gaps in Your Budget.

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Budgeting Communication Training & Development Marketing 230

Modern Restaurant Management

MAY 30, 2023

Here are three strategies to set your business and team up for a successful, profitable season. Invest in Training Seasonal Workers It might seem counterintuitive — investing time and resources into employees who will only be on the job for a few months — but making an extra effort with temporary employees will pay off.

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Scheduling Communication Bookkeeping Training 179

Modern Restaurant Management

MARCH 19, 2024

With AI we have all the positive areas to improve service but we must begin acknowledging that the ability of machines to replace every human position and all guest interactions may pose a threat to the long-term vitality of businesses. For this reason we must uncover a way to bridge that gap. What's Lacking in the Dining Experience?

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Communication Training Scheduling 197

Modern Restaurant Management

NOVEMBER 29, 2022

Or employees haven’t been properly (and regularly) trained. Maybe there was a breakdown in communication somewhere along the internal meal preparation process. To increase order accuracy, your restaurant should: Prioritize training. Even when things are hectic, training must remain a priority. Shift that mindset.

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Training Communication Customer Service Accounting 225

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. The better trained your staff is, the more likely they will be highly motivated and efficient at their jobs. That boils down to employing well-trained and motivated staff who know what, what and how to do it.

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Front of House Training Customer Service Communication 218

Modern Restaurant Management

MARCH 22, 2024

who will manage communications to different stakeholders, who will notify supply chain partners, etc.) Train your team. Employees must be Recall Ready, so train them about the process, explain what must occur, and instruct them to work swiftly, properly, and calmly in a recall situation. Communicate effectively.

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Communication Training Information Budgeting 188

Hospitality Magazine

JANUARY 23, 2023

Chef Stephen Nairn is very good at business planning, communication and problem-solving. I am learning organisational and training skills from Sam Chee. His training process for young chefs is so meticulous, which is a big help in creating confident workers.

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Training Communication Presentation Magazine 246

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. For example, your target market is mainly business travelers. In that case, you can focus on providing amenities that cater to their needs, such as a well-equipped business center or high-speed internet.

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Customer Service Training Guest Satisfaction Pricing 224

Modern Restaurant Management

MARCH 1, 2022

As brands scrambled to change their business models – whether through the adoption of touchless payments, delivery and curbside pickup, or the use of QR codes to access online menus – consumers were also forced to adapt their dining behaviors. Empowering Employees with the Right Tools and Training.

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Back of House Training Front of House Scheduling 230

Modern Restaurant Management

SEPTEMBER 19, 2022

The restaurant industry has been hit hard by the pandemic, but many businesses are beginning to bounce back. To offer operators more support than before, we introduced new technology, prioritized omnichannel strategies, implemented a more personalized training and operations system, and adjusted our franchisee support.

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Training Communication Pricing Marketing 211

Modern Restaurant Management

NOVEMBER 22, 2024

Seasonal hires can have an outsized impact on how a restaurant fares during a busy period. Whether the business has just staffed up for the holidays or experiences their busy period at a different time of the year, investing in seasonal talent is a crucial part of labor strategy year-round.

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Scheduling Training Budgeting Communication 175

Modern Restaurant Management

OCTOBER 3, 2024

Society Insurance has been working alongside business owners for more than a century, seeing first-hand the devastating effects a fire can have on the establishments that make communities great. AES is a two-way radio transmission wireless alarm communication system that is self-configuring. Train all staff on their use.

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Maintenance Communication Training Information 180

Modern Restaurant Management

DECEMBER 16, 2024

With so much already on your year-end plates, how can you find the time to lay the groundwork for team and business success in 2025? Communicating Changes : Share changes in team meetings or one-on-ones to make sure everyone understands and has easy access to the updated version. ” to spark ideas for ongoing improvement.

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Scheduling Training Communication Budgeting 154

Modern Restaurant Management

OCTOBER 15, 2021

Restaurants are feeling an unprecedented churn as they face staffing shortages, implement new SOPs, keep up with city, state, and national regulatory agencies and ever-evolving pandemic information – while also running their business and keeping everyone safe. Train and Empower Your Employees.

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Training Sanitation Information Communication 197

Modern Restaurant Management

AUGUST 3, 2022

They lost business, closed for indefinite periods or even shut their doors permanently. I’m fortunate to say my business, Caliente Pizza & Draft House in Pittsburgh, has gone in the opposite direction. Communication. Every time you train someone, you learn from them as much as they learn from you.

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Communication Training Marketing 203

Modern Restaurant Management

JUNE 25, 2020

Communicate Return Criteria. After a plan is approved, communicate directly and often with employees about the primary information relating to their return. As always, check your state and local employment regulations for additional guidance as your restaurant opens for in-person business. Promote Employee Reconditioning.

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Training Communication Sanitation Document 218

InnQuest

APRIL 3, 2023

Creating a Roadmap for Hotel Operations Creating a roadmap for hotel operations helps prioritize tasks and initiatives, improve communication, and ensure everyone is working towards the same goals. Here are some ways to streamline operational tasks for your hotel. This can also help identify areas for improvement and reduce inefficiencies.

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Training Property Management Special Events Guest Satisfaction 222

Modern Restaurant Management

FEBRUARY 28, 2023

Keeping staff has long been an issue for the food and beverage industry, but many restaurants now feel it is their primary obstacle to running a successful business. Often, this leads to rushed, poor communication between managers and employees, which in turn creates frustration among staff and even disgruntlement.

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Communication Scheduling Sanitation Training 197

Modern Restaurant Management

OCTOBER 17, 2024

Many insurers have pulled out of the restaurant industry entirely, and some remaining insurers have greatly pulled back on the lines of business they write. Understanding Restaurant Safety Restaurants are fast-paced operations and any safety vulnerability can quickly derail business.

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Training Events Maintenance Document 167

Hospitality Magazine

AUGUST 12, 2024

There’s the flip side of never being an elite athlete unless you train really f**king hard,” says Pynt. I think the big movement has to be not what we are going to do, but what we can do to better understand and help people communicate when they’re not feeling great,” he says. The jury is out.

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Training Front of House Communication Magazine 246

Modern Restaurant Management

SEPTEMBER 8, 2021

Now, restaurant owners and managers can be confident in their readiness against pathogens and reassure guests and employees by committing to cleanliness and effectively communicating their approach to the public. Communicating Cleanliness. Building Trust Through Cleanliness. What Can You Do Now?

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Sanitation Communication POS Systems Training 195

Modern Restaurant Management

NOVEMBER 10, 2020

million restaurant workers worldwide, have largely gone overlooked and ignored, which can clearly be seen by the lack of tools they have to effectively communicate and perform their jobs at the highest level. Day in and day out, they are running the business and interacting directly with customers. "Frontline"says it all.

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Communication Information Training Customer Service 197

Modern Restaurant Management

MARCH 31, 2022

The "timed" drive-thru waits of customers were always essential for the bottom-line of the business, but the flaw continued to be, ‘How do we not only have our employees engaged in the effort, but have their commitment to speed of service as well?’ Why is communication a key to restaurant efficiency?

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Communication Training Definition Accounting 189

Modern Restaurant Management

OCTOBER 6, 2021

Fortunately, controlling the variables that can pose a risk to your business are within your grasp. If you’re looking for ways to reduce the risks to your operations, here are a few things operators are doing to protect their businesses. Increase Stickiness of Training Information. Double Down on Food Safety.

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Scheduling Sanitation Training Document 199