7 Shifts

NOVEMBER 15, 2024

Hiring the right people can make or break your business. Looking for someone to oversee day-to-day operations is a critical business decision that needs careful consideration. Looking for someone to oversee day-to-day operations is a critical business decision that needs careful consideration.

Communication 78

Communication Server Special Events Training 78

7 Shifts

DECEMBER 18, 2023

But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health. These tools can help you start spending more time doing what you love and growing your business for the future. However, it doesn’t offer any restaurant-specific features.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Horizon Hospitality

JANUARY 22, 2025

Establishing open lines of communication is key to building trust and reducing misunderstandings. Provide clear pathways for advancement, whether its moving from a server position to a management role or taking on specialized responsibilities like event coordination. Connect with us here.

Front of House 130

Front of House Event Coordination Scheduling Training 130

7 Shifts

SEPTEMBER 28, 2020

People who don't work in the restaurant industry think that all there is to being a server is taking orders, bringing out food, and sorting out the bill. However, those with experience on the front-of-house (FOH) side of restaurants know there's more to server duties than meets the eye.

Server 78

Server Sanitation Accounting Communication 78

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? How to create a restaurant training program Creating your own restaurant training program makes sure you address the specific needs of your business.

Training 78

Training POS Systems Server Customer Service 78

Modern Restaurant Management

JULY 17, 2020

For example, one of our merchant partners are now modifying their online ordering platform in order to create a solution that allows customers to order and pay at the table without having to go through a server. The second trend is curbside ordering and bi-directional communication.

Server 187

Server Communication Magazine 187

Modern Restaurant Management

JUNE 29, 2020

Focusing on customer experience may seem like a luxury for restaurateurs struggling to keep their doors open, but it may prove to be the difference between those that survive and those that get added to the list of tragic COVID-19 business casualties. It is vital that restaurant staff abide by the processes you have communicated to customers.

Server 221

Server Communication Reservations Training 221

Modern Restaurant Management

JULY 27, 2021

Point of Sale (POS) systems have traditionally been the restaurant’s technological centerpiece, connecting guests, servers, and food through transactions. This shift is breaking new ground for business owners and changing how employees experience their work. Too Much Tech Is Not a Solution. Want to be Tech-Savvy?

Server 243

Server POS Systems Back of House Front of House 243

Hotelogix

JANUARY 19, 2025

Legacy vs. Cloud-Based PMS Legacy PMS Legacy PMS relies on on-premise servers and requires significant maintenance. For instance, it enhances communication between departments. Cloud-based PMS eliminates the need for on-premise servers and expensive IT maintenance, making it an affordable solution for hotels of all sizes.

Housekeeping 100

Housekeeping Front Desk Operations Guest Satisfaction Property Management 100

Modern Restaurant Management

APRIL 1, 2022

Next, the attacker scans your network and plants the ransomware malware on servers, POS systems or PCs, while at the same time stealing sensitive data such as employee records with social security numbers. In the restaurant business, you have more at risk from a ransomware attack than data and the cost of mitigation.

POS Systems 240

POS Systems Server Communication Training 240

Modern Restaurant Management

DECEMBER 5, 2023

By implementing a QR Code at-table, two-way ordering system, servers can wait on more tables, increase their tips, and spend more one-on-one time with guests. It minimizes order inaccuracies and improves guest communication and the overall dining experience.

Server 197

Server Download Catering Communication 197

Modern Restaurant Management

JUNE 28, 2021

In my last article I talked about how busy our restaurants will be. Adjusting Hours and Customer Communication. ” We waited (with others) and no one – not a host, server, bartender or owner – came to the front. We were seated right away, but the server did not get to the table for almost 15 minutes.

Server 186

Server Reservations Sanitation Training 186

Modern Restaurant Management

APRIL 5, 2023

Customers can be stopped in their tracks by negative reviews, keeping your business from growing the way it should. Now, with review platforms such as Google, Yelp and Facebook, to name a few, unhappy customers can share their discontent causing further damage to a business.

Communication 178

Communication Server Customer Service Information 178

Modern Restaurant Management

JUNE 1, 2021

Tablet POS, when leveraged as self-ordering kiosks, helps reduce face-to-face contact between servers and customers. Not only does this digital ordering channel reduce labor costs for your restaurant—it also helps servers turn tables faster and minimize order errors. Brand Your Own Website for the Win.

Server 180

Server Communication Information Accounting 180

Modern Restaurant Management

SEPTEMBER 13, 2023

For restaurants, staffing shortages have proven to have adverse effects on the business’s bottom line. The same is possible if a restaurant’s servers are too busy to tend to their tables due to high traffic. ” Oftentimes restaurant employees have alternative priorities like school or even a second job.

Scheduling 208

Scheduling Accounting Communication Server 208

Modern Restaurant Management

JUNE 2, 2021

Consumers are less forgiving than in the past when a server is not around to call for another round of drinks or to ask for the check. … its purpose is to augment restaurant flows, preserve meaningful guest/server interactions, improve efficiencies, and speed up the customer touchpoints like ordering and paying, when needed. .

Server 197

Server Concierge Front of House Back of House 197

Modern Restaurant Management

FEBRUARY 28, 2023

Keeping staff has long been an issue for the food and beverage industry, but many restaurants now feel it is their primary obstacle to running a successful business. Often, this leads to rushed, poor communication between managers and employees, which in turn creates frustration among staff and even disgruntlement.

Communication 197

Communication Scheduling Sanitation Training 197

7 Shifts

JANUARY 26, 2022

Are you managing one location (or several) of a multi-unit restaurant business? If so, you're not alone - 3 in 10 restaurants are part of a multi-location business. Complications arise when dealing with compliance for multi-location businesses. Labor compliance. Measuring task assignment and performance.

Scheduling 183

Scheduling Communication Server Information 183

Modern Restaurant Management

AUGUST 31, 2021

Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward. Businesses underestimate how often customers have poor experiences by an average of 38 percent. Given that 46.5

Communication 192

Communication Reservations Server Customer Service 192

7 Shifts

NOVEMBER 25, 2024

Keeping your staff busy and happy is guaranteed to provide the feeling of fulfillment many operators in the foodservice industry don’t think about. A busy staff means productive staff, which is good for business. According to Forbes , 50% of employees waste parts of their day on their phones.

Back of House 88

Back of House Training Procurement Server 88

Modern Restaurant Management

FEBRUARY 22, 2024

Restaurants are constantly busy, which means communication is key to make sure the experience for customers is top of the line. Two-way radios, help restaurant staff communicate more efficiently leading to a better experience for the guests. Two-way radios help workers communicate effectively in case of an emergency.

Customer Service 110

Customer Service Communication Server 110

Modern Restaurant Management

FEBRUARY 10, 2020

As we emphasized in our guide on how to start a business , “a strong brand identity is the most effective way your new business can gain a competitive edge in an increasingly crowded marketplace.” Your customers will recognize your business (or not) by your logo. That’s staggering. Your Staff Uniforms.

Server 222

Server Communication Download Definition 222

Modern Restaurant Management

MAY 2, 2021

Grow Your Business with GoTab. Open and Share Tabs Between Servers and Guests. 2-Way Text Communication Between KDS and Guests. Improved experience because guests control the tempo. Request a Demo. Run On Your Old Hardware – iOS-, Android-, Windows-Enabled Devices. No App Downloads Needed.

Demo 161

Demo Download Server Communication 161

7 Shifts

FEBRUARY 7, 2024

The restaurant tech industry is growing, with software and services designed to streamline almost every aspect of your business. Happy, engaged, well-trained employees can make or break your business (and so can having the right amount of those employees on the clock at the right times).

POS Systems 125

POS Systems Scheduling Front of House Accounting 125

Modern Restaurant Management

MARCH 23, 2020

To sweeten the pot, consider adding on an item such as an appetizer or dessert free of charge that has a high perceived value – but a low actual cost to you – to encourage pickup business. This will incite large orders, which can help to offset any dine-in business that was lost. Prompt Future Visits. Kids Eat Free.

Marketing 203

Marketing Download Server Information 203

Modern Restaurant Management

NOVEMBER 7, 2019

Use Known Communication Tactics. When you address this change to employees, use the communication practices you already use. Don’t start a new communication system. Include it with communication you’re already sending, just add it as an addendum. Then take their feedback and incorporate it into your plans.

Communication 165

Communication Server Information 165

Modern Restaurant Management

MAY 8, 2020

Communications. As the coronavirus has taught us, a robust communications network is critical to ensuring that everyone is kept aware of changes. If you’ve ever called any business, then you’ve likely encountered an interactive voice response (IVR) system. Interactive Voice Response System. Restaurant Logistics.

Communication 208

Communication Front of House Server Information 208

Modern Restaurant Management

MARCH 22, 2022

For less than $1000/month, restaurants can have their own robot server that greets guests and delivers dishes to their tables. One restaurant in the UK turned to robot servers after struggling to find staff, and the benefits exceeded their expectations. The video and figure below illustrates the automated dining process.

Server 203

Server POS Systems Definition Communication 203

Modern Restaurant Management

JUNE 13, 2023

Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. Devoting time and attention to new team members early on makes people feel seen and initiates a dialogue that can lead to healthy lines of communication down the road.

Training 180

Training Server Budgeting Scheduling 180

7 Shifts

MARCH 16, 2020

Average sales at New York restaurants have dropped by 37% since the beginning of February, Seattle by 42%, Toronto by 43%, and LA by 44% The next question is: what can your restaurant do to combat the negative business impacts of the current situation? Supply servers, hosts, and kitchen staff with gloves. Accept all sick requests.

Sanitation 147

Sanitation Scheduling Communication Server 147

Modern Restaurant Management

SEPTEMBER 3, 2021

Businesses have long searched for ways to optimize communications to specifically target people in close proximity with advertisements. Programmed to detect signals from user mobile devices in range, the beacons trigger servers to send in-app or SMS ads. It’s why marketers will spend up to $38.7 A Few Caveats.

Marketing 198

Marketing Information Communication Server 198

Modern Restaurant Management

AUGUST 27, 2020

That was just the beginning of the coronavirus pandemic, but at Wolf’s Ridge Brewing, it was a clear sign of change and we immediately knew we’d have to adjust our business model. The ‘we’re all in this together’ ethos clearly rings true for businesses like ours in the current environment.

Front of House 214

Front of House Communication Server Events 214

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Takes away a considerable portion of server's share requiring higher hourly wages. Servers, other FOH staff. A fair and formal way to divide tips amongst servers and other staff. All servers or cashiers, other FOH staff. Tip Out Methods and Systems.

Server 146

Server Back of House POS Systems Customer Service 146

Modern Restaurant Management

OCTOBER 1, 2024

This requires effective preparation and clear communication across the house. Moreover, a KDS helps prep stations focus on one task at a time, while managers can instantly identify which servers need assistance to turn tables or bar seats faster. This versatility is one reason why successful bars and restaurants are adopting handhelds.

Server 179

Server Communication Events Marketing 179

Modern Restaurant Management

MARCH 11, 2025

" As we mark the fifth anniversary, MRM magazine surveyed restaurant insiders about the pandemic’s lasting impact on their businesses and the industry. Labor shortages necessitate a strategic business shift to focus on holistic employee satisfaction and well-being, including the expansion of employee benefits.

Communication 88

Communication Server Pricing Scheduling 88

Modern Restaurant Management

SEPTEMBER 16, 2021

Customers and business owners alike can benefit from their use. Near field communication (NFC) technology then captures information from the card or device and continues processing the payment. Near field communication (NFC) technology then captures information from the card or device and continues processing the payment.

POS Systems 186

POS Systems Download Accounting Information 186

Modern Restaurant Management

JUNE 17, 2020

As restaurants across the nation begin to reopen for business, there are many challenges that they will face for the first time. Business as usual is a thing of the past! Business Continuity is Key to Your Branding, But How do You Continue to Promote Your Brand When the Rules of Doing Business Have Changed So Drastically?

Sanitation 197

Sanitation Communication Information Training 197