Modern Restaurant Management

JUNE 29, 2020

Focusing on customer experience may seem like a luxury for restaurateurs struggling to keep their doors open, but it may prove to be the difference between those that survive and those that get added to the list of tragic COVID-19 business casualties. It is vital that restaurant staff abide by the processes you have communicated to customers.

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Server Communication Reservations Training 221

Modern Restaurant Management

JULY 27, 2021

Point of Sale (POS) systems have traditionally been the restaurant’s technological centerpiece, connecting guests, servers, and food through transactions. This shift is breaking new ground for business owners and changing how employees experience their work. Too Much Tech Is Not a Solution. Want to be Tech-Savvy?

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Server POS Systems Back of House Front of House 243

Modern Restaurant Management

APRIL 1, 2022

Next, the attacker scans your network and plants the ransomware malware on servers, POS systems or PCs, while at the same time stealing sensitive data such as employee records with social security numbers. In the restaurant business, you have more at risk from a ransomware attack than data and the cost of mitigation.

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POS Systems Server Communication Training 240

Modern Restaurant Management

JUNE 28, 2021

In my last article I talked about how busy our restaurants will be. Adjusting Hours and Customer Communication. ” We waited (with others) and no one – not a host, server, bartender or owner – came to the front. We were seated right away, but the server did not get to the table for almost 15 minutes.

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Server Reservations Sanitation Training 186

Modern Restaurant Management

DECEMBER 5, 2023

By implementing a QR Code at-table, two-way ordering system, servers can wait on more tables, increase their tips, and spend more one-on-one time with guests. It minimizes order inaccuracies and improves guest communication and the overall dining experience.

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Server Download Catering Communication 197

Modern Restaurant Management

APRIL 5, 2023

Customers can be stopped in their tracks by negative reviews, keeping your business from growing the way it should. Now, with review platforms such as Google, Yelp and Facebook, to name a few, unhappy customers can share their discontent causing further damage to a business.

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Communication Server Customer Service Information 178

Modern Restaurant Management

FEBRUARY 22, 2024

Restaurants are constantly busy, which means communication is key to make sure the experience for customers is top of the line. Two-way radios, help restaurant staff communicate more efficiently leading to a better experience for the guests. Two-way radios help workers communicate effectively in case of an emergency.

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Customer Service Communication Server 110

Modern Restaurant Management

JUNE 1, 2021

Tablet POS, when leveraged as self-ordering kiosks, helps reduce face-to-face contact between servers and customers. Not only does this digital ordering channel reduce labor costs for your restaurant—it also helps servers turn tables faster and minimize order errors. Brand Your Own Website for the Win.

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Server Communication Information Accounting 180

Modern Restaurant Management

SEPTEMBER 13, 2023

For restaurants, staffing shortages have proven to have adverse effects on the business’s bottom line. The same is possible if a restaurant’s servers are too busy to tend to their tables due to high traffic. ” Oftentimes restaurant employees have alternative priorities like school or even a second job.

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Scheduling Accounting Communication Server 208

Modern Restaurant Management

JUNE 2, 2021

Consumers are less forgiving than in the past when a server is not around to call for another round of drinks or to ask for the check. … its purpose is to augment restaurant flows, preserve meaningful guest/server interactions, improve efficiencies, and speed up the customer touchpoints like ordering and paying, when needed. .

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Server Concierge Front of House Back of House 197

Modern Restaurant Management

FEBRUARY 28, 2023

Keeping staff has long been an issue for the food and beverage industry, but many restaurants now feel it is their primary obstacle to running a successful business. Often, this leads to rushed, poor communication between managers and employees, which in turn creates frustration among staff and even disgruntlement.

Communication 197

Communication Scheduling Sanitation Training 197

7 Shifts

FEBRUARY 7, 2024

The restaurant tech industry is growing, with software and services designed to streamline almost every aspect of your business. Happy, engaged, well-trained employees can make or break your business (and so can having the right amount of those employees on the clock at the right times).

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POS Systems Scheduling Front of House Accounting 125

7 Shifts

JANUARY 26, 2022

Are you managing one location (or several) of a multi-unit restaurant business? If so, you're not alone - 3 in 10 restaurants are part of a multi-location business. Complications arise when dealing with compliance for multi-location businesses. Labor compliance. Measuring task assignment and performance.

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Scheduling Communication Server Information 183

Modern Restaurant Management

AUGUST 31, 2021

Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward. Businesses underestimate how often customers have poor experiences by an average of 38 percent. Given that 46.5

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Communication Reservations Server Customer Service 192

Modern Restaurant Management

FEBRUARY 10, 2020

As we emphasized in our guide on how to start a business , “a strong brand identity is the most effective way your new business can gain a competitive edge in an increasingly crowded marketplace.” Your customers will recognize your business (or not) by your logo. That’s staggering. Your Staff Uniforms.

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Server Communication Download Definition 222

Modern Restaurant Management

MAY 2, 2021

Grow Your Business with GoTab. Open and Share Tabs Between Servers and Guests. 2-Way Text Communication Between KDS and Guests. Improved experience because guests control the tempo. Request a Demo. Run On Your Old Hardware – iOS-, Android-, Windows-Enabled Devices. No App Downloads Needed.

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Demo Download Server Communication 161

Modern Restaurant Management

NOVEMBER 5, 2024

Assessing Communication Skills Clear, consistent communication keeps restaurants running smoothly, whether giving instructions to the kitchen staff or addressing a customer’s concerns. The servers were informed of the change so they could guide customers. What to ask : “Describe a situation where something went wrong at work.

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Communication Server Information Customer Service 167

Modern Restaurant Management

MARCH 23, 2020

To sweeten the pot, consider adding on an item such as an appetizer or dessert free of charge that has a high perceived value – but a low actual cost to you – to encourage pickup business. This will incite large orders, which can help to offset any dine-in business that was lost. Prompt Future Visits. Kids Eat Free.

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Marketing Download Server Information 203

Modern Restaurant Management

MAY 8, 2020

Communications. As the coronavirus has taught us, a robust communications network is critical to ensuring that everyone is kept aware of changes. If you’ve ever called any business, then you’ve likely encountered an interactive voice response (IVR) system. Interactive Voice Response System. Restaurant Logistics.

Communication 208

Communication Front of House Server Information 208

Modern Restaurant Management

NOVEMBER 7, 2019

Use Known Communication Tactics. When you address this change to employees, use the communication practices you already use. Don’t start a new communication system. Include it with communication you’re already sending, just add it as an addendum. Then take their feedback and incorporate it into your plans.

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Communication Server Information 165

Modern Restaurant Management

JUNE 13, 2023

Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. Devoting time and attention to new team members early on makes people feel seen and initiates a dialogue that can lead to healthy lines of communication down the road.

Training 180

Training Server Budgeting Scheduling 180

7 Shifts

MARCH 16, 2020

Average sales at New York restaurants have dropped by 37% since the beginning of February, Seattle by 42%, Toronto by 43%, and LA by 44% The next question is: what can your restaurant do to combat the negative business impacts of the current situation? Supply servers, hosts, and kitchen staff with gloves. Accept all sick requests.

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Sanitation Scheduling Communication Server 147

Modern Restaurant Management

SEPTEMBER 3, 2021

Businesses have long searched for ways to optimize communications to specifically target people in close proximity with advertisements. Programmed to detect signals from user mobile devices in range, the beacons trigger servers to send in-app or SMS ads. It’s why marketers will spend up to $38.7 A Few Caveats.

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Marketing Information Communication Server 198

Modern Restaurant Management

AUGUST 27, 2020

That was just the beginning of the coronavirus pandemic, but at Wolf’s Ridge Brewing, it was a clear sign of change and we immediately knew we’d have to adjust our business model. The ‘we’re all in this together’ ethos clearly rings true for businesses like ours in the current environment.

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Front of House Communication Server Events 214

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Takes away a considerable portion of server's share requiring higher hourly wages. Servers, other FOH staff. A fair and formal way to divide tips amongst servers and other staff. All servers or cashiers, other FOH staff. Tip Out Methods and Systems.

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Server Back of House POS Systems Customer Service 146

Modern Restaurant Management

OCTOBER 1, 2024

This requires effective preparation and clear communication across the house. Moreover, a KDS helps prep stations focus on one task at a time, while managers can instantly identify which servers need assistance to turn tables or bar seats faster. This versatility is one reason why successful bars and restaurants are adopting handhelds.

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Server Communication Events Marketing 179

7 Shifts

JANUARY 23, 2024

Effective employee scheduling means finding the right mix of shifts and shift types for your business. The importance of balancing employee and business needs How to schedule employees effectively: 9 Steps to follow Using 7shifts to make scheduling employees simple Frequently Asked Questions Video version What makes a great employee schedule?

Scheduling 167

Scheduling Server Communication Information 167

Modern Restaurant Management

SEPTEMBER 16, 2021

Customers and business owners alike can benefit from their use. Near field communication (NFC) technology then captures information from the card or device and continues processing the payment. Near field communication (NFC) technology then captures information from the card or device and continues processing the payment.

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POS Systems Download Accounting Communication 186

Modern Restaurant Management

JUNE 17, 2020

As restaurants across the nation begin to reopen for business, there are many challenges that they will face for the first time. Business as usual is a thing of the past! Business Continuity is Key to Your Branding, But How do You Continue to Promote Your Brand When the Rules of Doing Business Have Changed So Drastically?

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Sanitation Communication Information Training 197

Modern Restaurant Management

FEBRUARY 26, 2021

I think it is very important for business owners, in general, to make a statement that our employees matter and so does their voice,” said Hunter Evans, Chef, at Elvie’s in Jackson, Mississippi. Interviews range from baristas and servers to operations managers. ” For him, communication is key.

Server 180

Server Communication Download Sanitation 180

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. What strategies do you use to communicate with servers effectively to manage seating flow?

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Server Reservations Guest Satisfaction Communication 78

Modern Restaurant Management

SEPTEMBER 23, 2024

This can especially be the case in food service industries where employees are often in loud, busy environments while moving in and out of kitchen areas with any number of hazards. The best way to mitigate the risks for employees and reduce workplace injuries is for businesses to establish comprehensive safety training programs.

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Training Scheduling Information Communication 176

7 Shifts

JUNE 28, 2023

With expansion on the horizon, Chulita turned to 7shifts to help them manage their growing business. Chulita doesn't have traditional managers, but lead servers with different managerial responsibilities. Tara Edie, for example, is a Lead Server who also runs PR and Marketing for the brand.

Server 78

Server Front of House Scheduling Communication 78

7 Shifts

MAY 31, 2021

Customers are more likely to speak about their experiences with others when they're negative, as only about one in four consumers would stay silent about a negative interaction with a business. What about when the server enters the wrong order in the POS and doesn't realize it until they get to the table?

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Server Scheduling Portion Control Customer Service 145

Modern Restaurant Management

MARCH 31, 2020

In some ways, you’d be correct: choosing the right partners for your business is very important when it comes to ensuring security. In this article, we'll look at why cybersecurity is important in the restaurant business, and how you can protect yourself from cyber attack. So how can you make sure your business is protected?

POS Systems 203

POS Systems Server Information Reservations 203

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Business Savvy. Not sure where to start?

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Back of House Front of House Server Download 148

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Only 33 percent of global consumers think it’s acceptable for businesses to exclusively use automated tech to deliver personalized recommendations.

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Customer Service Front of House Server Pricing 193