Modern Restaurant Management

MARCH 13, 2020

So the best way for restaurants to remain relevant, stay in business and stay connected to their customers is to increase delivery and pick up orders. And communications is front and center, particularly for restaurants that might not be as well known for out of restaurant food.

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Server Reservations Communication Presentation 199

7 Shifts

DECEMBER 18, 2023

But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health. These tools can help you start spending more time doing what you love and growing your business for the future. However, it doesn’t offer any restaurant-specific features.

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POS Systems Scheduling Reservations Communication 78

7 Shifts

FEBRUARY 7, 2024

The restaurant tech industry is growing, with software and services designed to streamline almost every aspect of your business. Happy, engaged, well-trained employees can make or break your business (and so can having the right amount of those employees on the clock at the right times).

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POS Systems Scheduling Front of House Accounting 125

Modern Restaurant Management

DECEMBER 5, 2023

By implementing a QR Code at-table, two-way ordering system, servers can wait on more tables, increase their tips, and spend more one-on-one time with guests. It minimizes order inaccuracies and improves guest communication and the overall dining experience.

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Server Download Catering Communication 197

Modern Restaurant Management

OCTOBER 1, 2024

This requires effective preparation and clear communication across the house. Moreover, a KDS helps prep stations focus on one task at a time, while managers can instantly identify which servers need assistance to turn tables or bar seats faster. This versatility is one reason why successful bars and restaurants are adopting handhelds.

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Server Communication Events Marketing 179

Modern Restaurant Management

NOVEMBER 5, 2024

Assessing Communication Skills Clear, consistent communication keeps restaurants running smoothly, whether giving instructions to the kitchen staff or addressing a customer’s concerns. The servers were informed of the change so they could guide customers. What to ask : “Describe a situation where something went wrong at work.

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Communication Server Information Customer Service 166

Modern Restaurant Management

APRIL 5, 2023

Customers can be stopped in their tracks by negative reviews, keeping your business from growing the way it should. Now, with review platforms such as Google, Yelp and Facebook, to name a few, unhappy customers can share their discontent causing further damage to a business.

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Communication Server Customer Service Information 178

Lithos POS

OCTOBER 27, 2023

In the fast-paced world of business, maintaining flexibility and efficiency is essential, and choosing an appropriate point-of-sale (POS) software is essential. It helps businesses to simplify and manage their business seamlessly. This ensures that when the internet fails, your business is not stuck.

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POS Systems Blog Server Budgeting 52

Service that Sells

SEPTEMBER 11, 2023

Be careful and clear when communicating your standards with your staff, as miscommunications can lead to unsatisfactory service and differences in service between waitstaff could harm your reputation with repeat customers. What Could Go Wrong? Outcomes: Do servers have the knowledge to answer questions about the item?

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Training Server Communication 85

Modern Restaurant Management

SEPTEMBER 23, 2024

This can especially be the case in food service industries where employees are often in loud, busy environments while moving in and out of kitchen areas with any number of hazards. The best way to mitigate the risks for employees and reduce workplace injuries is for businesses to establish comprehensive safety training programs.

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Training Scheduling Information Communication 176

Modern Restaurant Management

SEPTEMBER 13, 2023

For restaurants, staffing shortages have proven to have adverse effects on the business’s bottom line. The same is possible if a restaurant’s servers are too busy to tend to their tables due to high traffic. ” Oftentimes restaurant employees have alternative priorities like school or even a second job.

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Scheduling Accounting Communication Server 208

7 Shifts

AUGUST 16, 2024

Restaurant management is one of the best pathways for servers and hosts looking to make the next step in their hospitality careers. an hour or $54,962 annually, 35% higher than the average server wage. There are a few parts of the business that a manger doesn’t have an impact on. As of 2024, they make around $26.42

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Server Customer Service Training Communication 78

Lithos POS

OCTOBER 16, 2024

Accurate Digital Order Tracking Miscommunication between servers and kitchen staff is a common source of error in restaurants. Traditional handwritten orders or verbal instructions often lead to confusion, especially during busy hours, resulting in meals being incorrectly prepared or items being forgotten.

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Server POS Systems Communication Blog 52

Modern Restaurant Management

FEBRUARY 28, 2023

Keeping staff has long been an issue for the food and beverage industry, but many restaurants now feel it is their primary obstacle to running a successful business. Often, this leads to rushed, poor communication between managers and employees, which in turn creates frustration among staff and even disgruntlement.

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Communication Scheduling Sanitation Training 197

Modern Restaurant Management

JULY 17, 2020

For example, one of our merchant partners are now modifying their online ordering platform in order to create a solution that allows customers to order and pay at the table without having to go through a server. The second trend is curbside ordering and bi-directional communication.

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Server Communication Magazine 187

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Takes away a considerable portion of server's share requiring higher hourly wages. Servers, other FOH staff. A fair and formal way to divide tips amongst servers and other staff. All servers or cashiers, other FOH staff. Tip Out Methods and Systems.

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Server Back of House POS Systems Customer Service 146

Modern Restaurant Management

JUNE 28, 2021

In my last article I talked about how busy our restaurants will be. Adjusting Hours and Customer Communication. ” We waited (with others) and no one – not a host, server, bartender or owner – came to the front. We were seated right away, but the server did not get to the table for almost 15 minutes.

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Server Reservations Sanitation Training 186

Modern Restaurant Management

JUNE 13, 2023

Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. Devoting time and attention to new team members early on makes people feel seen and initiates a dialogue that can lead to healthy lines of communication down the road.

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Training Server Budgeting Scheduling 180

Service that Sells

JANUARY 30, 2023

Success in the restaurant business isn’t just about doing things right. This goes for the overall mission of your business and all the smaller goals that will help you get there. This goes for the overall mission of your business and all the smaller goals that will help you get there. Your staff is your most important resource.

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Training Communication Server Guest Services 93

7 Shifts

JANUARY 23, 2024

Effective employee scheduling means finding the right mix of shifts and shift types for your business. The importance of balancing employee and business needs How to schedule employees effectively: 9 Steps to follow Using 7shifts to make scheduling employees simple Frequently Asked Questions Video version What makes a great employee schedule?

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Scheduling Server Communication Information 167

Modern Restaurant Management

JUNE 1, 2021

Tablet POS, when leveraged as self-ordering kiosks, helps reduce face-to-face contact between servers and customers. Not only does this digital ordering channel reduce labor costs for your restaurant—it also helps servers turn tables faster and minimize order errors. Brand Your Own Website for the Win.

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Server Communication Information Accounting 180

Lithos POS

APRIL 19, 2024

A POS system is crucial for the success of businesses like restaurants and retail stores. It acts as a hub for managing sales, inventory, and customer data empowering businesses to make informed decisions with confidence driving profitability. It enhances the communication between kitchen staff and waiters.

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POS Systems Catering Cost Reduction Blog 52

Modern Restaurant Management

APRIL 1, 2022

Next, the attacker scans your network and plants the ransomware malware on servers, POS systems or PCs, while at the same time stealing sensitive data such as employee records with social security numbers. In the restaurant business, you have more at risk from a ransomware attack than data and the cost of mitigation.

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POS Systems Server Communication Training 240

7 Shifts

JANUARY 26, 2022

Are you managing one location (or several) of a multi-unit restaurant business? If so, you're not alone - 3 in 10 restaurants are part of a multi-location business. Complications arise when dealing with compliance for multi-location businesses. Labor compliance. Measuring task assignment and performance.

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Scheduling Communication Server Information 183

Modern Restaurant Management

JUNE 29, 2020

Focusing on customer experience may seem like a luxury for restaurateurs struggling to keep their doors open, but it may prove to be the difference between those that survive and those that get added to the list of tragic COVID-19 business casualties. It is vital that restaurant staff abide by the processes you have communicated to customers.

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Server Communication Reservations Training 221

Modern Restaurant Management

JULY 27, 2021

Point of Sale (POS) systems have traditionally been the restaurant’s technological centerpiece, connecting guests, servers, and food through transactions. This shift is breaking new ground for business owners and changing how employees experience their work. Too Much Tech Is Not a Solution. Want to be Tech-Savvy?

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Server POS Systems Back of House Front of House 243

Hotelogix

SEPTEMBER 6, 2024

It helps the waitstaff and kitchen communicate effectively by listing what each customer has ordered. A KOT is a physical or digital slip communicating orders to the kitchen. This not only increases customer satisfaction but also encourages repeat business.  A Kitchen Order Ticket (KOT) is essential to running a restaurant.

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POS Systems Communication Guest Satisfaction Training 130

Modern Restaurant Management

MAY 2, 2021

Grow Your Business with GoTab. Open and Share Tabs Between Servers and Guests. 2-Way Text Communication Between KDS and Guests. Improved experience because guests control the tempo. Request a Demo. Run On Your Old Hardware – iOS-, Android-, Windows-Enabled Devices. No App Downloads Needed.

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Demo Download Server Communication 161

Modern Restaurant Management

AUGUST 31, 2021

Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward. Businesses underestimate how often customers have poor experiences by an average of 38 percent. Given that 46.5

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Communication Reservations Server Customer Service 192

Modern Restaurant Management

JUNE 2, 2021

Consumers are less forgiving than in the past when a server is not around to call for another round of drinks or to ask for the check. … its purpose is to augment restaurant flows, preserve meaningful guest/server interactions, improve efficiencies, and speed up the customer touchpoints like ordering and paying, when needed. .

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Server Concierge Front of House Back of House 197

Synergy Suite

MARCH 20, 2024

Whether you’re a seasoned pro or new to the restaurant business, understanding the ins and outs of the front of house operations is key to running a successful establishment. For any restaurant owner or manager, understanding and managing front of house operations is crucial to the overall success of the business.

Front of House 52

Front of House Back of House Server Customer Service 52

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Business Savvy. Not sure where to start?

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Back of House Front of House Server Download 148

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Previously, they used a tip out model where servers kept about 12.5%

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Server Front of House Back of House Communication 88

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Only 33 percent of global consumers think it’s acceptable for businesses to exclusively use automated tech to deliver personalized recommendations.

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Customer Service Front of House Server Pricing 193

Larry Mogelonsky

SEPTEMBER 27, 2023

Yes, but sometimes guests don’t read the confirmation email, are ignoring your prearrival communications and are too ‘apped-out’ to want to download your hotel app. Have you built an organization where servers are part of the restaurant or the hotel? You must always stay cognizant of the ‘context’ of a particular guest.

Concierge 100

Concierge Server Training Download 100

7 Shifts

MARCH 16, 2020

Average sales at New York restaurants have dropped by 37% since the beginning of February, Seattle by 42%, Toronto by 43%, and LA by 44% The next question is: what can your restaurant do to combat the negative business impacts of the current situation? Supply servers, hosts, and kitchen staff with gloves. Accept all sick requests.

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Sanitation Scheduling Communication Server 147

NCC USA

JUNE 28, 2023

A point of sale (POS) system is an essential tool for businesses of all sizes. In this blog, we will walk you through the key features of a POS terminal and how to use it to streamline and grow your business. The right partner can quickly get your business up and running with the necessary software and hardware components.

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POS Systems Information Blog Pricing 52