eHotelier

JUNE 26, 2024

Beekeeper features an intelligent dashboard that connects property leaders and the corporate management team with all frontline employees to improve internal communication, support HR teams, and streamline business processes.

Communication 130

Communication Information 130

Hotelogix

AUGUST 26, 2024

If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Hotelogix

NOVEMBER 3, 2023

And, the most important factor for the success of this industry is effective communication – both internally and externally. Effective communication in the hotel industry starts with active listening. Making your guests feel heard and communicating in the same voice will help you build a relationship.

Communication 233

Communication Travel and Tourism Property Management Customer Service 233

Les Roches

JANUARY 18, 2024

Effective corporate communication can make a huge difference to a firm’s overall success. This article will delve into the compelling world of corporate communication and examine how effectively leveraging it can unlock success. What is corporate communication?

Communication 52

Communication Information Presentation Article 52

Revenue Hub

SEPTEMBER 5, 2024

In the crazy hustle and bustle of today’s business world, talking to people is like the secret sauce for winning. Whether you’re running a hotel, doing real estate business , or just trying to get folks excited about your stuff, talking to your customers is a big deal.

Communication 94

Communication Article 94

Hotelogix

OCTOBER 8, 2023

If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.

Communication 130

Communication Whitepaper Training Document 130

Revenue Hub

JULY 8, 2024

Don’t wait until guests wheel their luggage into your lobby to start communicating with them. Why Communicate With Hotel Guests Before Their Stay? Let’s look at the biggest benefits of pre-arrival communication for hotel guests: Improve the guest experience: Impressing guests should start long before check-in.

Communication 93

Communication Guest Satisfaction Article Customer Service 93

Modern Restaurant Management

OCTOBER 20, 2022

In the wake of the pandemic-induced economic turbulence, hospitality is suffering from labor shortages, with the increased cost of living compounding the impact on businesses and individuals alike. Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue. Staff Satisfaction.

Communication 188

Communication Training Customer Service Scheduling 188

Modern Restaurant Management

SEPTEMBER 24, 2024

That’s one of the questions chef and entrepreneur Erin Wade tackles in The Mac & Cheese Millionaire: Building a Better Business by Thinking Outside the Box. Encouraging Open Communication to Bridge Thorny Conflicts Between Work and Life “I think we should be closed this Fourth of July,” said Diego.

Communication 175

Communication Special Events Book Reservations 175

Revenue Hub

JANUARY 22, 2024

Do you think improving guest communication is essential for creating a positive experience and ensuring guest satisfaction? In the world of hospitality, where impressions are everything, effective guest communication can be the difference between a one time visitor and a loyal patron. What is guest communication?

Communication 94

Communication Guest Satisfaction Article Book 94

eHotelier

APRIL 3, 2024

Cloud5 Communications, the leading provider of IT and communications solutions and services for more than 5,000 hotels across the Americas, has today announced the appointment of hospitality technology veteran, Fred Reeder, as Senior Vice President of Sales and Business Development.

Business Development 130

Business Development Communication 130

Modern Restaurant Management

OCTOBER 28, 2021

The good news is, with a thoughtful and ongoing communications plan this work can be accomplished while also promoting the restaurant to new and existing patrons. These media should be leveraged to communicate in a style and voice that is authentic to your business and your policies so there is no guesswork on the part of your customers.

Communication 202

Communication Customer Service Information Sanitation 202

Hospitality Net

NOVEMBER 5, 2024

Knowing how to solve and weather a crisis is an essential part of operating any company, but small businesses lack the resources to manage them as quickly as their larger counterparts.

Communication 45

Communication Training Article 45

Modern Restaurant Management

AUGUST 10, 2020

As restaurants have experienced dramatic changes in how they do business due to the pandemic, many small business owners have learned just how important a visual communication plan is for success. Consider the myriad of touchpoints available to communicate and build critical trust at this time. Outside Your Restaurant.

Communication 197

Communication Sanitation Front of House Information 197

Revenue Hub

MAY 21, 2024

Today we explore why hotel guests ask so many questions, the gold standards of hotel guest communications and the challenges hoteliers face in that area. 54:38 Final thoughts 56:05 Other videos and subscribe The post Poor Guest Communication Impact is Bigger Than Lost Bookings appeared first on Revenue Hub.

Communication 99

Communication Book Demo Pricing 99

Hospitality Net

JULY 11, 2023

GAIN, a leading global travel, hospitality technology and innovation advisory firm, has announced the launch of its PR & Business Communications Professional service pack designed to provide founders, start-ups, as well as departments and organizations in the travel, hospitality, and restaurant technology sectors with a strategic communication audit (..)

Communication 69

Communication 69

Revenue Hub

DECEMBER 7, 2023

Many hoteliers relied on brochures, magazine ads, or even a “vacancy” sign at the front of their property as their primary means of communication with potential guests. Many hotels miss the important piece that booking engines play in their communication puzzle. Surprisingly, this wasn’t too long ago! It’s high-octane hospitality!

Communication 98

Communication Book Reservations Information 98

Les Roches

MAY 9, 2023

Communication is crucial in pretty much every walk of life. However, many people overlook business communication skills. If you’re looking at starting a career in hospitality, you’ll need to foster business communication skills. What are business communication skills?

Communication 52

Communication Hospitality Management Front of House Information 52

Revenue Hub

APRIL 19, 2024

However, it’s not enough to simply email prospects, the key lies in strategic and thoughtful communication to stand out amidst the barrage of emails recipients receive daily. Personalization is the cornerstone of effective email communication. It’s as simple as addressing recipients by their name – personalized subject lines are 22.2%

Communication 92

Communication Document Article Catering 92

Revenue Hub

MARCH 2, 2023

This is where robust strategies to enhance guest communication come in handy. Subscribe to our weekly newsletter and stay up to date Guest communications have seen a significant transformation recently. Due to the pandemic, businesses increased the number of communication channels/platforms, adding an average of 3.5

Communication 87

Communication Reservations Article Customer Service 87

Hotel Owner

JULY 26, 2024

It is in such moments that hotels that don’t have a crisis communications plan think ‘We would struggle to cope with that’ and put it close to the top of the To do list. Preparation is key Being well-prepared and everyone knowing what to do is the key to handling crisis communications. Maintaining control of the story is crucial.

Communication 80

Communication Information Book 80

Hospitality Net

SEPTEMBER 1, 2023

Effective communication and exceptional customer service are key pillars in the hospitality industry, and businesses are constantly seeking new ways to stay competitive and foster growth for employees. It can also promote a more effective and united team, all of which can positively impact a hotel’s bottom line.

Communication 93

Communication Customer Service 93

Modern Restaurant Management

MARCH 29, 2020

As news about Covid-19 continues to spread, and businesses are uncertain about their future, one pizza joint in Lakewood, Ohio has turned to walkie-talkies to help their business survive these trying times. “This has been the best fit for the way business has shifted in the current situation,” Neitzel said.

Communication 212

Communication 212

Modern Restaurant Management

APRIL 7, 2020

Communication styles have never been as important to our employees and customers during this unprecedented time. Over the last month we've seen companies take on different communication strategies in a day-by-day changing marketplace. No evident change in marketing or communication strategy. COVID-19 proactive communication.

Communication 145

Communication Marketing Information 145

Revenue Hub

MARCH 15, 2023

NB: This is an article from Fuel Travel When most hotels think of hotel guest communication tips, your first thought is front desk staff training. Guest communication starts long before the front desk. Here are 6 tips to help improve your guest communication. But there’s more to it than that.

Communication 86

Communication Article Information Reservations 86

Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. Pre-arrival communication can also help you to anticipate and address any concerns or issues your guests may have, making their stay as smooth and enjoyable as possible. What channels of communication can you use in your pre-arrival communication?‍

Communication 85

Communication Information Customer Service Events 85

Modern Restaurant Management

OCTOBER 23, 2020

It’s easy to rush training and skip past essential topics when you’re short-staffed or in your busy season or during the pandemic, but investing time in training can save you time and earn your business more money in the long run. Start with The Basics of Communication. Does my table over there need anything?

Communication 178

Communication Training Customer Service Server 178

SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. Your job now is to provide effective communication inside your company on multiple channels to create the best experience for your guests.

Communication 59

Communication Information Presentation Front of House 59

Modern Restaurant Management

JUNE 22, 2020

Restaurants that smartly capitalize on texting communication best practices should enjoy boosts across the board—in more repeat customers, better service and a more intelligent (and faster) delivery for internal staff communications. Timing Is Everything.

Communication 202

Communication Reservations Information Marketing 202

7 Shifts

JULY 28, 2021

You would think something as second nature to people as communication would be easy to manage in the workplace. Communication is the key to facilitating productive relationships between managers and employees. Dangers of Poor Communication. Steps to Improve Team Communication. What to Communicate and When.

Communication 172

Communication Server Front of House Back of House 172

Hospitality Net

OCTOBER 27, 2023

Texting is good not only for communicating with our loved ones, but also for business purposes, such as touching base with colleagues and clients. It’s common for each of us to be on our phones all day, every day. And text messaging has become our go-to method for connecting with others.

Communication 89

Communication 89

Mary Gostelow

NOVEMBER 30, 2022

There are not enough thought-leaders who can communicate to the industry, known as B2B (Business To Business), as well as B2C (Business To Consumers). In luxury hotel parlance, we need to add B2E, Business To Employees. We can also add B2O, Business To Owners. Right, whom else can we put on our list?

Communication 52

Communication 52

Modern Restaurant Management

MARCH 24, 2020

In a time of such uncertainty where restaurants are experiencing mandated shutdowns in cities and states across the country and the industry is facing a loss of $225 billion as a result, according to the National Restaurant Association, it is more important than ever for brands to engage and communicate with their customers effectively.

Communication 168

Communication Information Accounting Marketing 168

7 Shifts

DECEMBER 18, 2023

But there are several different tools to help you manage your restaurant—from single shifts and tasks to top-level overviews showing your business's health. These tools can help you start spending more time doing what you love and growing your business for the future. However, it doesn’t offer any restaurant-specific features.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Hospitality Net

MAY 15, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. This statistic highlights just how important it is to engage with your guests before they even arrive at your hotel.Furthermore, pre-arrival communication can also play a key role when building up your guest loyalty.

Communication 83

Communication Customer Service Information Book 83

Hotelogix

SEPTEMBER 22, 2024

For example, some OTAs don't allow hotels to communicate directly with guests before arrival, making it difficult to offer personalized service or special requests. Instead, they remain loyal to the OTA, which can reduce the hotel's ability to attract repeat business.

Book 130

Book Pricing Demo Communication 130

Hospitality Net

MAY 8, 2023

Guest communication plays a key role in the hotel guest experience. In recent years, however, customer communications have changed dramatically. The number of communication channels has expanded, with companies implementing an average of 3.5 new channels as a result of the pandemic. new channels as a result of the pandemic.

Communication 98

Communication Book 98