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This foundational role provided him with firsthand experience in guestservices and hotel operations. His career trajectory then led him into Corporate Marketing and Revenue Management within the hospitality sector, where he focused on developing and implementing strategies to maximize revenue and enhance brand visibility.
He is currently VP of global commercial operations, guestservices and head of UK and Europe for the luxury cruise line, which is part of Carnival Corporation. He then moved to customer services and added responsibility for businessdevelopment and international sales.
UOE said that the experience of managing three properties throughout Edinburgh lends itself to his new position, where “he will leverage his extensive experience, excellent relationship-building skills and keen eye for detail to drive success and implement first-class guestservice”.
Keeping an eye on the future One of the key challenges that the hospitality industry faces is the rapid pace at which hotel businesses are evolving to become hyper-connected environments. Marc Vaughn is SVP, operations and businessdevelopment at Cloud5 Communications.
He joined HVMG in 2018 as general manager and was quickly promoted to area general manager in 2019 and regional director of operations in 2022, successfully working to increase profitability, guestservice and RevPAR index in the hotels he oversaw. He is a member of the Circle of Excellence, HVMG’s highest honor.
Emphasizing personalized service can also make a significant difference Operational structure: it’s important to designate who will be responsible for daily operations so that you have accountability and so you can check progress as your businessdevelops.
. “Casinos are some of Procurant’s best customers, and this partnership with Yellofin helps us build upon that experience to bring state-of-the-art mobile food safety and task management technology to this fast-growing industry,” said Dave Hood, Vice President of BusinessDevelopment, Procurant.
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