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Strand Palace appoints Michael Chan as cluster assistant director of Sales

Hotel Owner

L&R said Chan is a “dedicated and results driven” assistant director of sales with a track record in implementing successful sales strategies that deliver increased performance for hotels, with a firm focus on customer service.

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Warner Leisure Hotels appoints new chief commercial officer

Hotel Owner

He then moved to customer services and added responsibility for business development and international sales. He joined the Carnival group of brands 23 years ago as a management accountant in the P&O Cruises finance team, holding several roles in finance and qualifying as an accountant.

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McNeill appoints Marci Jacobs as VP, sales & revenue generation

Hotel Business

In addition to working with Murray and the MHC sales and revenue generation teams, Jacobs will be working closely with Kim Knop, director, business development, McNeill Hotel Company.

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UOE Hospitality and Events Collection appoints new GM

Hotel Owner

One of my key priorities is to deliver outstanding customer service and foster a culture of staff engagement and empowerment to ensure that every guest interaction is a memorable one. I am thrilled to be part of its hospitality collection and have the opportunity to contribute to its success.

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Hotel development surge: Thousands of new projects poised to break ground

Hotel Business

Lodging Econometrics (LE) is the leading source for comprehensive, actionable global hotel development insights, decision-maker contact details, and exceptional customer service.

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Radisson RED plans for George Hotel refurb get green light

Hotel Owner

Huddersfield town centre has long needed a high- quality hotel and Radisson RED is a stand-out international hotel brand known for its eye-catching style and excellent customer service.”

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How to attract and retain talent within hospitality

Hotel Owner

However, when employers invest in staff, look after them, support them and unify them, they can truly thrive, not only within their own career paths but also in the customer service they deliver – in turn, elevating the business they work for and the industry as a whole. Each hotel is individual, and each team member is too.

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