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What is great customer communication management?

Les Roches

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. What is customer communication management (CCM)? What does a customer communication manager do?

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The new luxury: how alumnus Ashraf Fala is transforming five-star hotels with hydroponic farming

Les Roches

With Fady overseeing operations and Ashraf leading business strategy, ORoots has become a benchmark for sustainable farming in the region. In the last year at Les Roches, I learned a lot about business, he says. Obviously, the hospitality industry knowledge has been extremely useful too my main business is hotels and restaurants.

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Earth Day action: Sustainability in hospitality and real estate

Boutique Hotel News

Craig Bryant, strategy and business development director, Fresh : “Within the business, we have some key corporate objectives under our Future Foundations platform, which is divided into three areas: planet, places and people. For me and for my clients, communication is the most important measure.

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“All in One” Property Management Systems Vs “Best of Breed” Solutions

STAAH

It typically includes modules for managing reservations, front desk operations, housekeeping, guest communication, accounting, reporting, and more. With a best-of-breed approach, you can select the most powerful and specialised tools for each specific function, such as revenue management, channel management, or guest communication.

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Brady Hotels & Apartments gains game-changing support and success with SiteMinder

SiteMinder

On top of that, it enhances our revenue management through dynamic pricing, optimising room rates based on demand, season, and events,” she continued. “It Insights is a business intelligence tool that delivers real-time data so that hoteliers can track market changes, optimise their prices, and keep an eye on the competition.

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STAAH integration with Holidu opens new doors for vacation rentals

STAAH

“We wanted to partner with STAAH to gain the opportunity of connecting directly with the vacation rentals managers who trust in the technology and innovation of STAAH,” says Enrique Planas, Head of Business Development from Holidu. Direct communication with customers is enabled post booking.

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Empowered leaders: Female forces in hospitality and real estate

Boutique Hotel News

While they have been influential in driving growth and business development within their own respective organisations, their voices will no doubt shape the direction of the short-term rental industry moving forward. Olaide Oboh , director, Socius [GS] Real estate is about people, says Oboh, director at Socius.