Lodging Magazine

SEPTEMBER 26, 2024

In this role, Dvoranchik will oversee all financial operations, including strategic planning, budgeting, forecasting, and financial reporting. In her new role, Martinez will oversee all aspects of KLN’s guest service and dining operations.

Strategic Planning 59

Strategic Planning Budgeting Guest Services Magazine 59

Hotel Business

SEPTEMBER 21, 2023

While keeping hotel rooms pristine is an essential guest service, giving bed bugs fewer places to hide, these pests will still find plenty of undetectable spaces. Another common myth is that bed bugs are confined to establishments outside of a city’s upper-end properties or that they favor budget accommodations.

Budgeting 107

Budgeting Guest Services 107

Hotelogix

AUGUST 6, 2024

This shift requires a comprehensive approach integrating cost control, strategic marketing, and top-notch guest services. Train your staff to suggest relevant add-ons that enhance the guest experience. Creating attractive packages: Bundle services such as dining, spa treatments, and local tours into attractive packages.

Travel and Tourism 130

Travel and Tourism Book Pricing Training 130

SiteMinder

MARCH 17, 2025

A hotel director oversees the daily operations of a hotel, ensuring everything runs efficiently while delivering a high standard of guest service. Theyre responsible for key areas such as staff management, guest satisfaction, and financial performance, all while aligning the hotels activities with broader business goals.

Guest Satisfaction 52

Guest Satisfaction Book Blog Information 52

Hotel Business

MARCH 9, 2023

While management should exude these values through operations and guest service, designers must also pull the message through the interior and exterior material selection. Analogous to other industries, interior designers often focus on an aesthetic at a budget to meet today’s needs while ignoring lifecycle costs.

Sanitation 98

Sanitation Accounting Maintenance Budgeting 98

Hotelogix

AUGUST 26, 2024

Increased Revenue : Quick responses to guest needs lead to higher satisfaction, encouraging more spending and repeat visits. Better Budgeting : Effective departmental communication helps with better financial planning and budgeting.  Why is Two-Way Communication Required in a Hotel?

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Hotelogix

OCTOBER 4, 2024

A good channel manager helps you: Maximize Revenue: By connecting your hotel to multiple OTAs and updating inventory in real-time, you can reach more guests and fill more rooms. Save Time: Automating manual tasks like updating room availability and pricing frees up your team to focus on guest services.

Pricing 130

Pricing Book Guest Satisfaction Demo 130

SiteMinder

AUGUST 1, 2024

Budget and metrics: How much will you invest in marketing and how will you measure the effectiveness of your campaigns? Staff training: Outline your training plans for new staff members and existing employees, ensuring they are equipped with the skills and knowledge to provide excellent guest service.

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

SiteMinder

OCTOBER 11, 2022

From handling complaints and supervising staff to scheduling maintenance and managing budgets, this role oversees all aspects of hotel operations. Duties can include overseeing various departments, conducting health and safety audits, and managing budgets. Guest services hotel positions. Night duty manager. Night auditor.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Hotel Business

JULY 9, 2024

The solution also includes a booking engine and quotation tool to help event planners quickly find the space they need for their budget and requirements. These enhancements will streamline the group booking process, improve internal communication and ensure a more seamless experience for both hoteliers and their customers.”

Accounting 104

Accounting Concierge Book Communication 104

SiteMinder

SEPTEMBER 7, 2023

Hotels are using websites, confirmation emails, tent cards in guest rooms, room service menus, and guest service binders to disclose about fees. However, guests can still be surprised by these fees, likely due to a lack of industry-wide consistency on what fees can, should, and will be charged.

Book 105

Book Valet Services Travel and Tourism Maintenance 105

Hotelogix

OCTOBER 18, 2023

It frees up your staff's time to focus on providing exceptional guest service and other crucial hotel operations. Helps You Make Data-Driven Decisions Reservation systems offer detailed reports and analytics on occupancy rates, revenue, and guest preferences. Choose a system that aligns with your needs and budget.

Reservations 100

Reservations Book Information Guest Satisfaction 100

SiteMinder

NOVEMBER 22, 2023

They must also manage budgets, negotiate with vendors, and handle any unforeseen challenges that arise during events. Ultimately, a hotel event manager is key to creating memorable and successful events that enhance the hotel’s reputation and guest satisfaction. Tip : Always include a contingency fund in your budget.

Events 59

Events Budgeting Book Workshop 59

Revenue Hub

JULY 31, 2024

Start by ensuring you have a clear budget and objectives. Implementing a reliable pricing tool can significantly reduce the manual workload, automating daily price adjustments and allowing you to focus on strategic tasks such as enhancing guest services and training staff. How do you know you are pricing your rooms properly?

Pricing 109

Pricing Book Marketing Article 109

Les Roches

JULY 4, 2024

Students will learn about guest service, customer satisfaction, the strategic management of hospitality operations, industry trends and cultural influences on guest experiences. These foundational modules set the stage for a well-rounded understanding of the hospitality sector.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

eZee Absolute

FEBRUARY 3, 2023

Contactless services, on the other hand, allow guests to make payments, access room keys, order room service using their own devices, etc. We offer both kiosk and contactless services as a part of our guest-facing solutions, leading to more satisfied guests, enhanced guest service, and increased revenue.

Information 75

Information Blog Property Management Budgeting 75

SiteMinder

APRIL 11, 2024

Airbnb attracts a wide range of users, from budget solo travellers to luxury holiday seekers, offering hotels the opportunity to tap into markets they might not reach through other channels. Include images of the personalised guest services and amenities. Diverse demographics. Reviews and recommendations.

Book 98

Book Pricing Marketing Information 98

Hotelogix

OCTOBER 18, 2023

Total Operational Expenses are the costs related to the operational aspects of guest acquisition, such as training the staff, updating your website, improving guest services, and other activities to enhance your overall guest experience.

Guest Retention 100

Guest Retention Marketing Pricing Training 100

Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments.

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

AUGUST 21, 2024

Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Larry Mogelonsky

DECEMBER 11, 2023

The start of the fourth quarter brings on the all-too-important annual tradition of budget planning for next year, and yet 2024 ‘s specific challenges have given the more heavily integrated hotel technologies a unique time to shine.

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100

Les Roches

MARCH 8, 2024

Work-study positions may be available on campus or with approved off-campus employers, providing valuable work experience while helping cover tuition and living costs Budgeting for fees and living expenses It’s also important to have a good idea of your budgeting when you are studying.

Strategic Planning 52

Strategic Planning Budgeting Travel and Tourism Hospitality Management 52

Les Roches

SEPTEMBER 23, 2024

Able to operate a single property or a portfolio of hotels, these firms may specialize in particular niches, such as luxury resorts, boutique venues, properties in a hotel chain or budget accommodation.

Budgeting 52

Budgeting Training Guest Satisfaction Housekeeping 52

Les Roches

SEPTEMBER 3, 2024

Accounts and finance A strong financial foundation enables a hotel to offer competitive pricing and improves the guest experience. This requires efficient management of critical financial duties such as budgeting, forecasting, maintaining precise financial records, overseeing payroll and ensuring tax compliance.

Travel and Tourism 52

Travel and Tourism Housekeeping Maintenance Guest Satisfaction 52

Les Roches

JULY 5, 2024

Construction phase: best practices and oversight Project managers oversee subcontractors and suppliers to keep the development on schedule and within budget as well as for quality, safety and adherence to regulatory requirements. Delays or denials in obtaining necessary approvals can impact project timelines and increase costs.

Travel and Tourism 52

Travel and Tourism Resort Management Regulatory Compliance Concierge 52

Les Roches

JUNE 25, 2024

Accreditation means the course meets established quality standards and is recognized by employers Curriculum and course content: evaluate the modules in the course to check they cover all the main aspects of hotel management, including guest services, operations management, finance, marketing and leadership.

Travel and Tourism 52

Travel and Tourism Events Scheduling Guest Satisfaction 52

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

SiteMinder

FEBRUARY 25, 2024

They represent a mix of services, designs, and experiences tailored to different types of guests, such as luxury seekers or budget travellers. Marriott Hotel Brands Marriott International boasts a vast network of over 3,700 properties worldwide, catering to a broad spectrum of travellers from luxury to budget-conscious.

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52

Les Roches

SEPTEMBER 25, 2024

High standards of service: working in a hotel here means adhering to high standards of service and quality. Whether you are in guest services, food and beverage or housekeeping, you will be expected to deliver exceptional service, often catering to high-end clientele who expect nothing less than the best.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

Les Roches

JUNE 27, 2024

Responsibilities can range from guiding hikes through breathtaking landscapes and delivering educational lectures about the local flora and fauna to managing guest services and ensuring safety protocols are met on board and on land. This role is ideal for those who love the outdoors and have a thirst for exploration.

Travel and Tourism 52

Travel and Tourism Training Communication Events 52

Les Roches

JUNE 24, 2024

It encompasses a wide range of responsibilities, such as managing guest services, supervising staff, maintaining facilities and optimizing financial performance. Hotel managers are tasked with ensuring the smooth and efficient operation of the property while providing exceptional service to guests.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Revenue Projections Communication 52

Les Roches

JULY 9, 2024

Roles such as hotel manager , assistant general manager or operations manager offer a wide range of responsibilities, from overseeing day-to-day operations and guest services to managing staff and budgets.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Les Roches

JULY 4, 2024

They cover a broad range of topics, including hotel administration, guest services, marketing and financial management. Executive online courses Certificate programs Longer courses that usually last between six months to a year and offer comprehensive education on various aspects of hotel operations and management.

Housekeeping 52

Housekeeping Scheduling Travel and Tourism Training 52

Revenue Hub

OCTOBER 17, 2023

Is your hotel a small property with a limited budget? Revenue management is a vast topic that includes operational metrics to big data and touches on operations, marketing, effectiveness and efficiency, guest service and staffing and profitability. Or is your property a luxury resort with lots of outlets and high ADR?

Pricing 109

Pricing Marketing Training Book 109

Les Roches

JUNE 26, 2024

Students learn about various aspects of the hospitality industry, including lodging operations, food and beverage management and guest services. Cost and financial considerations You also need to consider the cost of tuition, fees and other expenses associated with the degree program and consider how it fits with your budget.

Guest Satisfaction 40

Guest Satisfaction Front Desk Operations Travel and Tourism Hospitality Management 40

Revenue Hub

MAY 18, 2023

By reducing costs, hotels can offer better rates to guests, enabling them to better position themselves to budget-conscious travellers. This can help hotels attract more guests and compete more effectively with other hotels in the area. Competitive advantage: Cost control can also provide hotels with a competitive advantage.

Front Desk Operations 98

Front Desk Operations Cost Reduction Book Training 98

Les Roches

JULY 11, 2023

Overview of hotel management Whether a guest is visiting an exclusive resort in the Maldives or a boutique hotel in the United Kingdom, hotel management plays a vital role in providing their hospitality. One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings.

Maintenance 40

Maintenance Communication Concierge Housekeeping 40