Modern Restaurant Management

JUNE 26, 2020

Many restaurants are looking at their 2020 budget and wondering – what now? It is time to adjust your 2020 budget, evaluate labor and food costs, update bank reconciliations and take an overall holistic look at your business model and strategy. You also want to avoid the expense that comes with training new employees.

Budgeting 180

Budgeting Accounting Front of House Customer Service 180

7 Shifts

NOVEMBER 15, 2024

Can you provide an example of how you’ve improved employee performance through training? How do you manage the restaurant’s budget and control costs? Can you provide an example of how you’ve improved employee performance through training? How do you handle situations where an employee is underperforming?

Communication 78

Communication Server Special Events Training 78

Modern Restaurant Management

NOVEMBER 6, 2023

However, the typical increase in consumers wanting to dine out during the holiday season – not to mention the continued demand for take-away and delivery services – could disrupt this balance, even as businesses attempt to bolster their staff with seasonal hires. This influx of new staff is a major stressor in itself.

Scheduling 201

Scheduling Budgeting Training Customer Service 201

SiteMinder

SEPTEMBER 10, 2023

What is a hotel budget? A hotel budget is a financial plan that outlines the projected income and expenditures for a specific period, usually one fiscal year. It serves as a financial blueprint, detailing various revenue streams such as room bookings, food and beverage sales, and ancillary services.

Budgeting 59

Budgeting Maintenance Front Desk Operations Document 59

Hospitality Magazine

FEBRUARY 6, 2023

People will adjust their budgets and choices, and you’re flexible enough to meet them with fresh new offers. Double down on customer service, removing friction and delays. Part of this is a boost to staff training: start with tray skills and simple sales scripts, then find ways to make service faster.

Bookkeeping 162

Bookkeeping Pricing Book Customer Service 162

Revenue Hub

JANUARY 12, 2024

NB: This is an article from Mews It’s all about creating a personalized experience for guests to exceed their expectations and build customer loyalty. Personalization extends across all touchpoints: customer service, the technology you use, guest feedback and employee training, as well as community.

Customer Service 109

Customer Service Concierge Training Article 109

Modern Restaurant Management

JULY 23, 2024

The burden of ensuring labor efficiency often falls to managers, who are already overwhelmed with managing front-of-house, kitchen, and backend responsibilities–in addition to training new employees and interacting with customers. Giving them the tools they need to succeed will minimize risk while maximizing productivity.

Scheduling 203

Scheduling Accounting Training Front of House 203

SiteMinder

MARCH 16, 2025

Staff supervision: The operations manager oversees key departmentsincluding the front desk, housekeeping, and maintenanceensuring that employees are trained, motivated, and working efficiently. Budget management: With operating costs rising, managing budgets effectively is crucial.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

Modern Restaurant Management

MAY 1, 2023

A lower deductible may result in higher premiums, so finding a balance that works for your budget is important. Look for providers with a track record of successfully handling cyber claims and providing high-quality customer service. For example, some policies may cover regulatory fines and penalties or cyber extortion.

POS Systems 203

POS Systems Information Customer Service Budgeting 203

7 Shifts

NOVEMBER 15, 2024

It may involve offering a mix of premium and budget-friendly drinks to appeal to more customers. The ideal candidate will have researched your brand and customer base to provide ideas that align with your bar’s positioning and target market. As such, knowledge of the law and how to train staff to comply is crucial.

Events 78

Events Training Scheduling Communication 78

Modern Restaurant Management

FEBRUARY 6, 2020

Skills shortages, margin pressures, and a high turnover, ‘revolving door’ culture contributes to a difficult environment to be time-efficient within, all while making sure you’re providing optimum customer service. An ice cream machine breaking or an oven that’s stopped working can cause a kitchen breakdown.

Catering 160

Catering Maintenance Customer Service Information 160

Modern Restaurant Management

APRIL 29, 2021

.” The $15 minimum wage is a myth – most restaurants are having to pay close to that now, Her longer-term predictions include: Operators are leaving “small” menus developed for delivery in place in order to cut down on the complexity of orders and training required. Two-thirds of new hires signing up for DailyPay.

Scheduling 221

Scheduling Training Server Pricing 221

7 Shifts

AUGUST 18, 2024

For example, though food costs are running costs, you should budget for beginning inventory when opening your restaurant Many of your startup costs will be one-off costs, though some are subject to annual renewals Restaurant Expenses Vs. Restaurant Costs One often confused (and misused) sets of terms are restaurant costs and restaurant expenses.

POS Systems 148

POS Systems Scheduling Budgeting Pricing 148

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. For instance, the first step should always be creating a budget and stick with it. Another area is to keep an eye on the menu. Watch the online sites.

Budgeting 166

Budgeting Server Front of House Back of House 166

Synergy Suite

DECEMBER 22, 2022

While it may seem like something that gets put on the back burner, training your staff should be at the forefront of your mind if you own or manage a restaurant. While at first restaurant training may not seem to directly correlate with increasing sales and revenue, keep in mind that the staff and servers are the first customer touchpoint. .

Training 52

Training Document Information Server 52

Hotelogix

AUGUST 26, 2024

Better Budgeting : Effective departmental communication helps with better financial planning and budgeting.  Follow-up: Check back to make sure the guest is happy with the service. How to Train Hotel Staff in Cross-Cultural Communication?  Hold regular workshops and ongoing training for skill-building.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Synergy Suite

JANUARY 20, 2023

As a result, it’s in your best interest to ensure that you have the proper training program for your store and general managers. Note that if you have an assistant general manager role in your restaurants, many of the restaurant training topics here will apply to their training as well.

Training 52

Training Scheduling Customer Service Budgeting 52

7 Shifts

MAY 31, 2021

How is the restaurant's budget broken down between key expenses like food costs, labor, and fixed costs? Customer Service. Customer service can make or break a guest experience. Service Model. Staff training needs to strike a delicate balance of being welcoming and informative.

Server 145

Server Scheduling Portion Control Customer Service 145

7 Shifts

AUGUST 16, 2024

From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly. One of a restaurant manager’s primary responsibilities is hiring, training, and scheduling staff so that the business runs smoothly.

Server 78

Server Customer Service Training Communication 78

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically.

Scheduling 158

Scheduling Front of House Training Customer Service 158

7 Shifts

AUGUST 18, 2024

Sourcing the Right Equipment Your budget, target market, and concept will dictate your equipment needs. These employees will be the first point of contact with customers, so you must ensure you have the right staff to deliver exceptional customer service. They should also be outgoing and able to socialize with customers.

Customer Service 148

Customer Service Marketing Scheduling Special Events 148

LimeTray

FEBRUARY 17, 2025

Excellent customer support and training. Customization options are somewhat limited. Requires training for full functionality. Customizations can be complex. Square POS Looking for a POS system that can handle any type of restauranta bustling caf, a fast-casual spot, or a full-service dining experience?

POS Systems 52

POS Systems Training Budgeting Pricing 52

Modern Restaurant Management

OCTOBER 28, 2020

Dining igloos , clear plastic domes that are temperature-controlled, are newly popular among restaurants that have the budget and sufficient space. Prioritize Customer Service. That’s why restaurants must make every effort to deliver a high level of customer service, both on-site and online.

Sanitation 212

Sanitation Customer Service Information Server 212

Synergy Suite

JANUARY 12, 2023

Understanding how to best train new employees (and provide ongoing training to those with longer tenure) can feel like an endless buffet. But the good news about restaurant training is that just like building your menu, you can make your own training mix for best impact. Methods for Training Employees in Restaurants.

Training 52

Training Information Scheduling Definition 52

SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Modern Restaurant Management

SEPTEMBER 5, 2024

High staff turnover of QSRs contributes to these challenges, with inconsistencies in training and varying levels of experience among staff risking the maintenance of food, health, and safety standards. By automating behind-the-scenes operations, staff are able to dedicate more time to training, compliance, and customer relations.

Maintenance 88

Maintenance Scheduling Document Training 88

Hotelogix

DECEMBER 13, 2024

Leaders in this segment emphasize the importance of understanding local needs, culture, and traditions to engage effectively with domestic customers. "The This localized approach enhances the guest experience and builds lasting relationships with customers.

Whitepaper 130

Whitepaper Blog Catering Download 130

SiteMinder

OCTOBER 7, 2024

Total cost of ownership (TCO) Work to understand the total cost of ownership by identifying software licensing fees, implementation and integration expenses, hardware costs, ongoing maintenance, support, training and system upgrades. Craft a long-term budget that includes a buffer for unforeseen costs and future price rises. “We

Property Management 93

Property Management Maintenance Book Training 93

7 Shifts

JULY 12, 2024

Train your staff to use ingredients efficiently and plan your menu to minimize waste. One-time costs One-time costs are expenses that occur occasionally and aren’t part of the regular operating budget, like equipment purchases, renovations, and initial inventory. Constantino writes.

Catering 158

Catering Maintenance Pricing Scheduling 158

LimeTray

FEBRUARY 9, 2025

Mobile POS systems enhance customer service by letting servers take orders, suggest items, and process payments at the table, reducing wait times and speeding up service. Customer Feedback Collection When customers leave feedback, positive or negative, its a goldmine of information.

Pricing 52

Pricing POS Systems Server Scheduling 52

SiteMinder

AUGUST 1, 2024

Budget and metrics: How much will you invest in marketing and how will you measure the effectiveness of your campaigns? Management & staffing Describe your management structure, staffing requirements, and any training plans. based on your projected occupancy and service levels.

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

7 Shifts

JANUARY 14, 2020

It takes a toll on your operational budget and staff morale. Between writing and posting a job description, interviewing candidates, onboarding, and training, replacing just one employee costs restaurants about $3,500. Incorporate your newfound values in your hiring, training, and performance reviews.

Server 146

Server Front of House Communication Training 146

Hotelogix

NOVEMBER 29, 2024

These pitfalls manifest as: Terrible customer service and reviews Mismanaged timekeeping and budgeting Unhygienic and unsafe practices or procedures Security breaches Costly human errors Increased absenteeism Decreased profits The cause of employee unhappiness can come from many different areas.

Guest Satisfaction 130

Guest Satisfaction Valet Services Housekeeping Document 130

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. Restaurant managers are the on-the-ground team members responsible for keeping the operation efficient and providing excellent service to diners.

Scheduling 113

Scheduling Communication Training Customer Service 113

Modern Restaurant Management

DECEMBER 28, 2020

Through better employee training in 2021, brands can make sure their five-star app isn’t ruined by a disjointed in-person experience. Text messaging is not only a more efficient way to communicate with this generation, but also improve customer service. John Moezzi, National Account Manager, Sharp NEC Display Solutions.

Sanitation 230

Sanitation Events Marketing Communication 230

Restaurant Engine

DECEMBER 8, 2021

This system also helps you improve customer service while increasing customer loyalty. You want a system that is high quality, fits in your budget, has all the functionality and scalability you need, and is built to last. Is employee training included? A POS system is a smart business decision. tweet this).

POS Systems 96

POS Systems Customer Service Accounting Budgeting 96

InnQuest

AUGUST 15, 2023

Choose one that fits your budget and business requirements. Support and Training: Look for a provider with excellent customer service and training resources. Pricing and Costs: Compare the channel manager’s pricing models and costs. Some charge a flat fee while others work on a commission basis.

Reservations 130

Reservations Book Property Management Pricing 130