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Ambient Tech Is The Future of Restaurants

Modern Restaurant Management

Point of Sale (POS) systems have traditionally been the restaurant’s technological centerpiece, connecting guests, servers, and food through transactions. Front-of-house staff are also receiving upgrades to their tools, integrating directly with back-of-house systems to optimize service. Too Much Tech Is Not a Solution.

Server 243
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Restaurant Staff Training 101

7 Shifts

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? There was a time when 70% of F&B employees didn’t receive training for customer service. Each restaurant has unique staff roles that require different types of training.

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18 Restaurant Manager Interview Questions to Assess Leadership and Operational Skills

7 Shifts

How do you manage the restaurant’s budget and control costs? For example, they might talk about a disagreement between a server and a chef regarding food preparation times. For example, the manager might share how they implemented cross-training among the staff, like teaching servers to handle some basic tasks in the kitchen.

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Beyond Transactions: How to Use Data to Drive Meaningful Connections and Customer Loyalty

Modern Restaurant Management

A Deloitte survey of 3,000-plus customers found 47 percent of restaurant loyalty club members used their perks multiple times per month, with more than one-third doing so several times each week. When a server or drive-thru attendant greets you by name and asks, “Would you care for your usual chicken sandwich meal with a large fry?,”

Marketing 196
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Become the Best Manager You Can for Your Staff and Restaurant

Modern Restaurant Management

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. A customer will complain, the expo line will get backed up, a server may fall and drop an order. Your job during service is to fix problems and help your staff.

Budgeting 166
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MRM EXCLUSIVE: Restaurants Going Digital Require Technology That Always Works

Modern Restaurant Management

Savvy restaurateurs are looking at technological innovations not as a side dish, but as one of the main ingredients in a restaurant’s direct relationship with its customers. In addition to improving the customer experience, it allows everything to run more efficiently, increases table turnover, and increases the bottom line.

Server 180
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Restaurant Operations Overview: What You Need to Know

7 Shifts

How is the restaurant's budget broken down between key expenses like food costs, labor, and fixed costs? Customer Service. Customer service can make or break a guest experience. What about when the server enters the wrong order in the POS and doesn't realize it until they get to the table? Service Model.

Server 145