Revenue Hub

JANUARY 12, 2024

NB: This is an article from Mews It’s all about creating a personalized experience for guests to exceed their expectations and build customer loyalty. Personalization extends across all touchpoints: customer service, the technology you use, guest feedback and employee training, as well as community.

Customer Service 96

Customer Service Concierge Article Training 96

Hotelogix

JANUARY 30, 2024

Additionally, it includes reports on no-shows, occupancy, market analysis, company contributions, business analysis, MIS, and a manager flash report with budget details for comprehensive analysis. Make informed decisions: Utilize hotel performance reports to refine pricing, promotions, and budget allocation strategies.

Housekeeping 147

Housekeeping Reservations Budgeting Book 147

Hotel Owner

OCTOBER 31, 2023

Placing third in the small operator listings, surveyed guests scored their stays out of five stars across 10 categories including cleanliness, customer service, bed comfort, how well the description matched the reality and value for money. Rory Boland, editor of Which?

Customer Service 98

Customer Service Pricing Budgeting Book 98

Modern Restaurant Management

NOVEMBER 24, 2020

Restaurant owners are being forced to find a way to make it through winter with vastly reduced revenue, and many operators are scrambling to reallocate budgets and manage staffing to survive COVID-19. Plan for Gaps in Your Budget. That said, restaurants didn’t have COVID-19 written into their budget at the beginning of 2020.

Budgeting 230

Budgeting Communication Training & Development Marketing 230

Revenue Hub

MAY 2, 2024

A handful of multi-brand conglomerates are now dominating the market across segments from luxury to budget. They provide customized services, designs, and experiences tailored to different types of guests. The change is due to massive industry consolidation over the past two decades.

Article 90

Article Pricing Marketing Customer Service 90

Modern Restaurant Management

OCTOBER 20, 2023

2023 brought new challenges to the table for the restaurant industry, from rising food prices due to inflation to continued disruptions in the supply chain. But, according to the same report, about 40 percent of consumers agree that with rising grocery store prices, it’s not necessarily cheaper to eat at home.

Marketing 197

Marketing Information Budgeting Reservations 197

Modern Restaurant Management

SEPTEMBER 7, 2023

Once you buy it, you still have to budget for ongoing maintenance and repair expenses that will come up as long as you drive the car. The Initial Purchase/Capital Costs The most you’ll spend on your ice machine at one time will be the purchase price, which ranges from $5,000-$10,000 for the most popular models.

Maintenance 189

Maintenance Customer Service Pricing Accounting 189

Modern Restaurant Management

JANUARY 13, 2023

Since the pandemic, restaurants have endured a plethora of issues ranging from fluctuating dining restrictions to supply chain issues to rising food prices. Evidently, restaurants will still have to work to meet increased demand, and customer service must be a focal point even when tightening budgets.

Back of House 211

Back of House Customer Service Budgeting Pricing 211

Modern Restaurant Management

SEPTEMBER 5, 2024

The appeal of quick service restaurants (QSRs) lies in the name – quick. With 59 percent of customers valuing an "outstanding" experience over product quality and price, QSRs’ success lies in rapid service. If this were to falter, it stands to reason that their popularity and demand would decline.

Maintenance 88

Maintenance Scheduling Document Training 88

STAAH

JULY 11, 2023

Whilst some are very good and offer varying degrees of sophistication, there are plenty that are very basic, appealing let’s say to the “budget conscious” end of the hospitality industry. Cost and Pricing : All-in-One PMS typically involves a single subscription or licensing fee, simplifying the pricing structure.

Property Management 87

Property Management Front Desk Operations Pricing Reservations 87

7 Shifts

AUGUST 18, 2024

Sourcing the Right Equipment Your budget, target market, and concept will dictate your equipment needs. This will give you a good idea of their product and service. Make sure to get quotes from multiple suppliers so you can compare prices and services. They should also be outgoing and able to socialize with customers.

Customer Service 148

Customer Service Marketing Special Events Scheduling 148

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

7 Shifts

OCTOBER 31, 2023

You’re paying too many fees You budgeted for the monthly fee. 7shifts Payroll has simple pricing* with no hidden fees: Base fee: $39.99 per month Implementation fee: Free Additional employee fee: $5 per employee paid per month Year-end: Free Off-cycle runs: Free *Pricing at the time of publishing 4. The price is great.

Information 88

Information Pricing Customer Service Accounting 88

Revenue Hub

JANUARY 9, 2023

Forecasting in the hotel industry involves predicting future demand for rooms and other hotel services. This can help hotel managers make informed decisions about pricing, staffing, and marketing strategies. Total revenue forecasting is essential to financial planning and budgeting for hotels.

Pricing 81

Pricing Information Article Blog 81

Revenue Hub

SEPTEMBER 27, 2023

Transactional marketing is effective in capturing the attention of price-sensitive travellers and boosting occupancy during specific periods. For example, offering a limited-time promotion for a discounted room rate during the off-season to attract budget-conscious travellers.

Marketing 93

Marketing Guest Satisfaction Reservations Book 93

Revenue Hub

JUNE 6, 2024

But hotels often lack both the human and financial resources to make use of new systems, their hands tied by tight budgets and an ongoing struggle to recruit, retain and develop talent. We’re working in a much more complex world, and to be effective, technology must underpin hospitality’s ambition of service.

Article 87

Article Book Pricing Customer Service 87

SiteMinder

AUGUST 1, 2024

Budget and metrics: How much will you invest in marketing and how will you measure the effectiveness of your campaigns? Assess their pricing, services, marketing strategies, and customer reviews. Marketing and advertising: Allocate a budget for marketing activities to attract guests and promote your hotel.

Travel and Tourism 52

Travel and Tourism Competitive Analysis Pricing Budgeting 52

InnQuest

OCTOBER 5, 2022

These platforms offer multiple benefits for the price paid, including marketing and exposure to global markets. Most of the time, a customer won’t indulge in direct hotel bookings via the website because hotels offer the same rooms at lower prices through OTAs. This phenomenon is popularly known as the billboard effect.

Book 217

Book Pricing Reservations Information 217

Les Roches

MARCH 22, 2023

You’ll be responsible for budgeting, venue selection, vendor management, decor, catering, entertainment, and more. Budget management Creating and managing event budgets is a crucial aspect of event planning. Budget management Creating and managing event budgets is a crucial aspect of event planning.

Events 52

Events Budgeting Vendor Management Communication 52

Les Roches

APRIL 3, 2023

This includes overseeing staff, inventory management, creating menus and pricing dishes, ensuring customer satisfaction, and adhering to sanitation and safety regulations. Managing the restaurant’s budget and finances In addition to the day-to-day operations, managers must also manage the restaurant’s budget and finances.

Customer Service 52

Customer Service Budgeting Communication Training 52

7 Shifts

JANUARY 10, 2024

Top benefits of using an RMS Using a modern RMS delivers all sorts of benefits for restaurants, including better efficiency, lower costs, more effective customer service, and clearer business insights. Improved customer service Certain RMS capabilities, such as faster order processing, enhance the customer experience.

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

7 Shifts

JANUARY 10, 2024

Top benefits of using an RMS Using a modern RMS delivers all sorts of benefits for restaurants, including better efficiency, lower costs, more effective customer service, and clearer business insights. Improved customer service Certain RMS capabilities, such as faster order processing, enhance the customer experience.

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

InnQuest

AUGUST 15, 2023

Hotels face a daunting challenge as travelers seek convenience and competitive prices: how to efficiently manage their room inventory across multiple online distribution channels while maintaining real-time updates and avoiding overbooking. To learn about hotel pricing strategies to boost revenue in 2023, read this.

Reservations 130

Reservations Book Property Management Pricing 130

7 Shifts

JULY 12, 2024

Compare different policies and choose one that offers good coverage at a reasonable price. One-time costs One-time costs are expenses that occur occasionally and aren’t part of the regular operating budget, like equipment purchases, renovations, and initial inventory. Additionally, review and adjust your coverage as needed.

Catering 88

Catering Maintenance Pricing Scheduling 88

SiteMinder

OCTOBER 7, 2024

Craft a long-term budget that includes a buffer for unforeseen costs and future price rises. “We All tasks are integrated between our website, booking page, and property management system - effective handling of booking channels, thereby increasing revenue, and most importantly, improving our customer experience.”

Property Management 52

Property Management Maintenance Book Training 52

Restaurant Engine

APRIL 24, 2024

The Four Ps include: Product Price Place Promotion The Product You’ve probably figured out that this is what your restaurant sells, so this is your food and drink. It can also include your service because customer service may also be thought of as a product. The Price This is what you charge your customers for your food.

Marketing 52

Marketing Customer Service Pricing Definition 52

Les Roches

JULY 4, 2024

Revenue management and pricing strategies A key part of management hospitality careers is maximizing profitability and optimizing performance. Students need to learn how to analyze market demand, set pricing strategies and use revenue management tools and techniques.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Hospitality Management 52

Revenue Hub

JANUARY 27, 2023

NB: This is an article from STR So, with rising inflation, record-high travel prices, flight disruptions and short-staffed hotels, why are people still traveling? It appears that travelers are taking rising prices in stride. The service-based hospitality industry is certainly reaping the benefits of this consumer spending trend.

Housekeeping 81

Housekeeping Pricing Article Customer Service 81

Modern Restaurant Management

JUNE 27, 2022

Many restaurant owners have facepalmed after finding a typo or deciding they want to update prices shortly after printing a new set of menus. This is especially useful for small restaurants that don’t have a big budget for fancy online ordering software. It’s one less thing to worry about! They’re Easier to Update.

Article 203

Article Definition Customer Service Budgeting 203

Modern Restaurant Management

JUNE 28, 2024

The main takeaway: It’s led to higher prices and lower foot traffic at many of the state’s dining establishments. “As a result of the minimum wage increase, most chains have raised prices in the region anywhere from the mid-single digits to the midteens,” writes Hottovy. percent lower than the national average.

Pricing 117

Pricing Budgeting Marketing Maintenance 117

Les Roches

DECEMBER 27, 2023

It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff. Some notable options include: Hotel management: Executing administrative and operations duties, hotel management draws on many skills from customer service to budget management.

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52

MBB Hospitality

JANUARY 11, 2022

Customer Service. Customer service is one of the things that people remember most about a business. But if the customer service was bad, you won’t want to revisit at all. Marketing is what helps you bring customers through your door. Proper Pricing. Pricing can be tricky.

Sanitation 52

Sanitation Customer Service Pricing Marketing 52

7 Shifts

NOVEMBER 15, 2024

How do you manage the restaurant’s budget and control costs? Conflicts or performance issues are inevitable in restaurants, and how a manager handles them has an effect on the overall team dynamic and customer service. 95% of customers are more likely to return if they experience good service.

Communication 78

Communication Server Special Events Training 78

SiteMinder

FEBRUARY 25, 2024

Visible apps are those the guest will directly interact with, such as a chatbot or price comparison tool. Triptease booking plugin Triptease offers a direct booking plugin that integrates with hotels’ websites to enhance direct bookings through transparent price comparisons with OTAs, targeted messaging, and actionable data insights.

Book 52

Book Reservations Pricing Communication 52

Synergy Suite

SEPTEMBER 17, 2024

Unfortunately, many businesses fall victim to common pitfalls, such as neglecting communication or basing decisions solely on price. These mistakes can damage relationships, lead to inconsistent supply chains, and ultimately affect customer satisfaction.

Vendor Management 52

Vendor Management Scheduling Procurement Pricing 52

Les Roches

SEPTEMBER 23, 2024

Able to operate a single property or a portfolio of hotels, these firms may specialize in particular niches, such as luxury resorts, boutique venues, properties in a hotel chain or budget accommodation. This can include everything from housekeeping supplies to food and beverage inventory.

Budgeting 52

Budgeting Training Guest Satisfaction Housekeeping 52

Les Roches

JULY 9, 2024

A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism. Roles such as hotel manager , assistant general manager or operations manager offer a wide range of responsibilities, from overseeing day-to-day operations and guest services to managing staff and budgets.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Travel and Tourism 52