Hospitality Magazine

FEBRUARY 6, 2023

People will adjust their budgets and choices, and you’re flexible enough to meet them with fresh new offers. Double down on customer service, removing friction and delays. Part of this is a boost to staff training: start with tray skills and simple sales scripts, then find ways to make service faster. Upgrade your menu.

Bookkeeping 162

Bookkeeping Pricing Book Customer Service 162

Modern Restaurant Management

MARCH 21, 2025

Today, independent restaurants can and should tap into those same tools–without the massive corporate budget. Scalable solutions like self-service kiosks and predictive analytics are transforming the way small businesses operate. One of those tools? Digital menus and smart signage.

Back of House 88

Back of House Customer Service Budgeting Pricing 88

SiteMinder

MARCH 16, 2025

Budget management: With operating costs rising, managing budgets effectively is crucial. Operations managers must balance cost control with maintaining high-quality services, ensuring that every dollar spent contributes to profitability. Guests expect higher service levels to justify premium pricing.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

Modern Restaurant Management

JANUARY 13, 2023

Since the pandemic, restaurants have endured a plethora of issues ranging from fluctuating dining restrictions to supply chain issues to rising food prices. Evidently, restaurants will still have to work to meet increased demand, and customer service must be a focal point even when tightening budgets.

Back of House 211

Back of House Customer Service Budgeting Pricing 211

SiteMinder

SEPTEMBER 10, 2023

What is a hotel budget? A hotel budget is a financial plan that outlines the projected income and expenditures for a specific period, usually one fiscal year. It serves as a financial blueprint, detailing various revenue streams such as room bookings, food and beverage sales, and ancillary services.

Budgeting 59

Budgeting Maintenance Front Desk Operations Document 59

Modern Restaurant Management

SEPTEMBER 7, 2023

Once you buy it, you still have to budget for ongoing maintenance and repair expenses that will come up as long as you drive the car. The Initial Purchase/Capital Costs The most you’ll spend on your ice machine at one time will be the purchase price, which ranges from $5,000-$10,000 for the most popular models.

Maintenance 189

Maintenance Customer Service Pricing Accounting 189

7 Shifts

AUGUST 18, 2024

Not only do you have to manage many costs including, labor, equipment, and food—but you have to do it while dealing with inevitable price increases. These costs are easier to budget for when opening a restaurant because they don’t fluctuate much each month. However, this can harm customer service and profits. Casual: 33.2%

POS Systems 148

POS Systems Scheduling Budgeting Pricing 148

Hotelogix

OCTOBER 1, 2024

Whether it’s suggesting hotels based on your past bookings or offering deals that match your budget, personalization is critical. OTAs that can provide more tailored experiences are seeing higher customer loyalty and better conversion rates. This trend has been growing steadily and shows no sign of slowing down.

Book 130

Book Pricing Customer Service Budgeting 130

Modern Restaurant Management

OCTOBER 20, 2023

2023 brought new challenges to the table for the restaurant industry, from rising food prices due to inflation to continued disruptions in the supply chain. But, according to the same report, about 40 percent of consumers agree that with rising grocery store prices, it’s not necessarily cheaper to eat at home.

Marketing 151

Marketing Information Budgeting Reservations 151

Hotelogix

JANUARY 30, 2024

Additionally, it includes reports on no-shows, occupancy, market analysis, company contributions, business analysis, MIS, and a manager flash report with budget details for comprehensive analysis. Make informed decisions: Utilize hotel performance reports to refine pricing, promotions, and budget allocation strategies.

Housekeeping 147

Housekeeping Reservations Information Budgeting 147

Revenue Hub

JANUARY 12, 2024

NB: This is an article from Mews It’s all about creating a personalized experience for guests to exceed their expectations and build customer loyalty. Personalization extends across all touchpoints: customer service, the technology you use, guest feedback and employee training, as well as community.

Customer Service 109

Customer Service Concierge Training Article 109

InnQuest

OCTOBER 5, 2022

These platforms offer multiple benefits for the price paid, including marketing and exposure to global markets. Most of the time, a customer won’t indulge in direct hotel bookings via the website because hotels offer the same rooms at lower prices through OTAs. This phenomenon is popularly known as the billboard effect.

Book 217

Book Pricing Reservations Information 217

Revenue Hub

MAY 2, 2024

A handful of multi-brand conglomerates are now dominating the market across segments from luxury to budget. They provide customized services, designs, and experiences tailored to different types of guests. The change is due to massive industry consolidation over the past two decades.

Article 108

Article Pricing Marketing Customer Service 108

Hotel Owner

OCTOBER 31, 2023

Placing third in the small operator listings, surveyed guests scored their stays out of five stars across 10 categories including cleanliness, customer service, bed comfort, how well the description matched the reality and value for money. Rory Boland, editor of Which?

Customer Service 98

Customer Service Pricing Budgeting Book 98

7 Shifts

NOVEMBER 15, 2024

How do you manage the restaurant’s budget and control costs? Conflicts or performance issues are inevitable in restaurants, and how a manager handles them has an effect on the overall team dynamic and customer service. 95% of customers are more likely to return if they experience good service.

Communication 78

Communication Server Special Events Training 78

Modern Restaurant Management

JUNE 27, 2022

Many restaurant owners have facepalmed after finding a typo or deciding they want to update prices shortly after printing a new set of menus. This is especially useful for small restaurants that don’t have a big budget for fancy online ordering software. It’s one less thing to worry about! They’re Easier to Update.

Article 203

Article Definition Customer Service Budgeting 203

7 Shifts

JULY 12, 2024

Compare different policies and choose one that offers good coverage at a reasonable price. One-time costs One-time costs are expenses that occur occasionally and aren’t part of the regular operating budget, like equipment purchases, renovations, and initial inventory. Additionally, review and adjust your coverage as needed.

Catering 158

Catering Maintenance Pricing Scheduling 158

Modern Restaurant Management

APRIL 29, 2021

Employees check their balance approximately seven times per week, allowing them to manage their budgets and take control of their finances. This is due to the fact that guests ‘self-serve’ all of their beverages freeing the servers to focus on taking food orders and giving great customer service.”

Scheduling 221

Scheduling Training Server Pricing 221

STAAH

JULY 11, 2023

Whilst some are very good and offer varying degrees of sophistication, there are plenty that are very basic, appealing let’s say to the “budget conscious” end of the hospitality industry. Cost and Pricing : All-in-One PMS typically involves a single subscription or licensing fee, simplifying the pricing structure.

Property Management 104

Property Management Front Desk Operations Pricing Reservations 104

Revenue Hub

JANUARY 9, 2023

Forecasting in the hotel industry involves predicting future demand for rooms and other hotel services. This can help hotel managers make informed decisions about pricing, staffing, and marketing strategies. Total revenue forecasting is essential to financial planning and budgeting for hotels.

Pricing 98

Pricing Information Article Blog 98

7 Shifts

AUGUST 18, 2024

Sourcing the Right Equipment Your budget, target market, and concept will dictate your equipment needs. This will give you a good idea of their product and service. Make sure to get quotes from multiple suppliers so you can compare prices and services. They should also be outgoing and able to socialize with customers.

Customer Service 148

Customer Service Marketing Special Events Scheduling 148

Revenue Hub

SEPTEMBER 27, 2023

Transactional marketing is effective in capturing the attention of price-sensitive travellers and boosting occupancy during specific periods. For example, offering a limited-time promotion for a discounted room rate during the off-season to attract budget-conscious travellers.

Marketing 109

Marketing Guest Satisfaction Reservations Book 109

7 Shifts

NOVEMBER 15, 2024

Strong relationships with vendors help you land the best pricing and priority delivery, especially for high-demand items. Another factor to consider is pricing. It may involve offering a mix of premium and budget-friendly drinks to appeal to more customers.

Events 78

Events Training Scheduling Communication 78

SiteMinder

AUGUST 1, 2024

Budget and metrics: How much will you invest in marketing and how will you measure the effectiveness of your campaigns? Assess their pricing, services, marketing strategies, and customer reviews. Marketing and advertising: Allocate a budget for marketing activities to attract guests and promote your hotel.

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

Revenue Hub

JUNE 6, 2024

But hotels often lack both the human and financial resources to make use of new systems, their hands tied by tight budgets and an ongoing struggle to recruit, retain and develop talent. We’re working in a much more complex world, and to be effective, technology must underpin hospitality’s ambition of service.

Article 107

Article Book Pricing Customer Service 107

Modern Restaurant Management

DECEMBER 21, 2022

Reduce portion sizes slightly to maintain menu prices but account for increased costs. Don’t be afraid to increase price. Don’t be afraid to increase price. Do a budget and work on predicting cash needs the next 60-90 days. However, when the pandemic hit people were less sensitive to prices.

Pricing 197

Pricing POS Systems Front of House Marketing 197

Revenue Hub

JANUARY 27, 2023

NB: This is an article from STR So, with rising inflation, record-high travel prices, flight disruptions and short-staffed hotels, why are people still traveling? It appears that travelers are taking rising prices in stride. The service-based hospitality industry is certainly reaping the benefits of this consumer spending trend.

Housekeeping 98

Housekeeping Pricing Article Customer Service 98

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Restaurant Engine

JUNE 9, 2021

When considering restaurant equipment financing, don’t forget to look at the prices of used versus new equipment. Check their online reviews, ask other restaurant owners about particular vendors, and check prices from their competitors. They usually have better warranties, and certainly have better customer service.

Maintenance 105

Maintenance Budgeting Back of House Document 105

InnQuest

AUGUST 15, 2023

Hotels face a daunting challenge as travelers seek convenience and competitive prices: how to efficiently manage their room inventory across multiple online distribution channels while maintaining real-time updates and avoiding overbooking. To learn about hotel pricing strategies to boost revenue in 2023, read this.

Reservations 130

Reservations Book Property Management Pricing 130

LimeTray

FEBRUARY 17, 2025

Pros Cons Great for multi-location businesses Higher cost than basic POS systems Excellent customer service and training May be too complex for smaller restaurants Powerful analytics and reporting features Setup can be time-consuming Toast POS Toast POS is a heavy-hitter when it comes to restaurant-specific features.

POS Systems 52

POS Systems Training Budgeting Pricing 52

7 Shifts

OCTOBER 31, 2023

You’re paying too many fees You budgeted for the monthly fee. 7shifts Payroll has simple pricing* with no hidden fees: Base fee: $39.99 per month Implementation fee: Free Additional employee fee: $5 per employee paid per month Year-end: Free Off-cycle runs: Free *Pricing at the time of publishing 4. The price is great.

Information 88

Information Pricing Customer Service Accounting 88

SiteMinder

OCTOBER 7, 2024

Craft a long-term budget that includes a buffer for unforeseen costs and future price rises. “We All tasks are integrated between our website, booking page, and property management system - effective handling of booking channels, thereby increasing revenue, and most importantly, improving our customer experience.”

Property Management 93

Property Management Maintenance Book Training 93

Modern Restaurant Management

SEPTEMBER 5, 2024

The appeal of quick service restaurants (QSRs) lies in the name – quick. With 59 percent of customers valuing an "outstanding" experience over product quality and price, QSRs’ success lies in rapid service. If this were to falter, it stands to reason that their popularity and demand would decline.

Maintenance 88

Maintenance Scheduling Document Training 88

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. Accounting and finances: Manage budgets and track food and labor costs. Or, you can turn your puzzles into popular dishes by lowering the price.

Scheduling 113

Scheduling Communication Training Customer Service 113

7 Shifts

MAY 31, 2021

How is the restaurant's budget broken down between key expenses like food costs, labor, and fixed costs? Customer Service. Customer service can make or break a guest experience. Service Model. This ensures that as much inventory as possible ends up on a customer's plate.

Server 145

Server Scheduling Portion Control Customer Service 145

Modern Restaurant Management

DECEMBER 28, 2020

When others have pulled back, we kept innovating by adding new menu items (a new Porterhouse steak, Wagyu New York Strip), half priced bottles of South American wine, To-Go experience packages and more. Text messaging is not only a more efficient way to communicate with this generation, but also improve customer service.

Sanitation 230

Sanitation Events Marketing Communication 230