Modern Restaurant Management

MARCH 30, 2022

Restaurants are making use of workflow automation to increase efficiency in numerous ways inlcuding customer service automation and sales and marketing automation. Automating customer service tasks helps to improve the customer experience. Improving customer service. Improving customer service.

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Front of House Customer Service Accounting Communication 180

Hotel Owner

MAY 14, 2024

Hotel marketing has come a long way, with the majority of holidaymakers – domestically and abroad – using the internet and their social media accounts to research and choose their next vacations. Are you aiming to build brand recognition in a new market? Do you want to boost off-peak season occupancy rates?

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7 Shifts

JUNE 16, 2024

This is where being well-equipped with a fool-proof restaurant marketing plan comes in. After analyzing the latest industry trends, viral content, and successful campaigns, we have developed an all-in-one marketing guide to help you craft your strategy to attract new customers and keep your previous diners coming back.

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Marketing Catering Events Reservations 78

Restaurant Engine

APRIL 24, 2024

Marketing is the key to growing your restaurant and increasing your brand awareness. To do those things, you need a strong, well-developed marketing strategy. In this article, we look at the eight most frequently asked marketing questions for restaurants. 1: What is the “Marketing Mix?” 2: Why Do I Need a Website?

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Marketing Customer Service Pricing Definition 52

Modern Restaurant Management

NOVEMBER 24, 2020

Restaurant owners are being forced to find a way to make it through winter with vastly reduced revenue, and many operators are scrambling to reallocate budgets and manage staffing to survive COVID-19. Plan for Gaps in Your Budget. That said, restaurants didn’t have COVID-19 written into their budget at the beginning of 2020.

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Budgeting Communication Training & Development Marketing 230

Les Roches

MARCH 23, 2023

Hotel marketing can be an incredibly important part of a hotel’s success. Effective marketing helps to bring in new customers, build brand loyalty, and increase hotel revenue. And what actions you can take to start creating your own successful hotel marketing campaigns. What do marketing managers do?

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Marketing Events Hospitality Management Information 98

Hotelogix

JANUARY 30, 2024

In this context, reports are critical as they provide key insights into your hotel's operations, from housekeeping to finance, marketing, and guest preferences. They provide comprehensive insight into the financial facets of your operations, sales, and marketing efforts.

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Revenue Hub

JUNE 12, 2023

The uptake of cutting-edge technologies might have also been affected by challenges in the hotel sector, such as limited IT budgets or difficulties in measuring return on investment (ROI) in technology. Chatbots offer an outstanding opportunity to integrate AI into customer-facing solutions and unlock its sales and marketing potential.

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The Restaurant Times

NOVEMBER 17, 2022

When it comes to restaurants, especially, guests search for locations that offer unique food, a comfortable ambiance, and only the best customer service. Additionally , 20% of customers who shop at pop-ups decide to do so to share experiences. . The market has changed regarding what people spend their money on in recent years.

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Modern Restaurant Management

SEPTEMBER 6, 2023

With the right consumer marketing solution, your restaurant can focus its efforts and budget on high-value customers, instead of those who’ve already churned. You also want all your technology, including your marketing and loyalty applications, to be integrated in a way that powers modern guest experiences.

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Hotelogix

OCTOBER 1, 2024

Whether it’s suggesting hotels based on your past bookings or offering deals that match your budget, personalization is critical. OTAs that can provide more tailored experiences are seeing higher customer loyalty and better conversion rates. Despite the push for direct bookings, OTAs still hold a strong position in the market.

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Book Pricing Customer Service Budgeting 130

Modern Restaurant Management

MAY 22, 2023

“As budgets are tightening, restaurants must acknowledge that eating out is becoming a luxury,” Provoke Insights President Carly Fink told MRM. “Establishments should ensure that the experience is worthwhile to the customer with high customer service and great food.

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Customer Service Budgeting Pricing Magazine 180

Social Hospitality

JULY 5, 2022

Marketing nowadays takes many forms and happens on various platforms. Let’s look at both types of marketing and examine their strong and weak points. Let’s look at both types of marketing and examine their strong and weak points. Traditional Marketing Explained. Influencer Marketing Explained.

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Marketing Blog Events Budgeting 75

Revenue Hub

MAY 2, 2024

A handful of multi-brand conglomerates are now dominating the market across segments from luxury to budget. Hotel brands are unique identities developed by hotel chains to set themselves apart in the market. They provide customized services, designs, and experiences tailored to different types of guests.

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Article Pricing Marketing Customer Service 90

Hospitality Magazine

FEBRUARY 6, 2023

People will adjust their budgets and choices, and you’re flexible enough to meet them with fresh new offers. Double down on customer service, removing friction and delays. Part of this is a boost to staff training: start with tray skills and simple sales scripts, then find ways to make service faster.

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Bookkeeping Pricing Book Customer Service 162

Les Roches

OCTOBER 23, 2023

Sales and marketing are exciting and rewarding fields in travel, tourism and hospitality. There are many roles in hospitality management that allow you to work as part of the fast-paced world of sales operations and marketing campaigns, such as sales manager, event management or marketing manager.

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Marketing Strategic Planning Travel and Tourism Communication 52

The Restaurant Times

AUGUST 29, 2020

One of the biggest challenges restaurateurs are facing today is marketing during the reopening. The new reality for restaurateurs is going digital and leveraging online mediums to gain customers’ trust. In this article, we will uncover some effective restaurant marketing tactics to market your restaurant during the reopening phase. .

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Marketing Communication Information Customer Service 105

SiteMinder

FEBRUARY 14, 2024

It enables: Market positioning and brand differentiation Adapting to trends allows hotels to position themselves strategically in a crowded market, highlighting unique selling points that resonate with current consumer interests. Otherwise they are combating inflation by choosing cheaper rooms or purchasing packages.

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Travel and Tourism Marketing Catering Book 59

7 Shifts

AUGUST 18, 2024

You'll have late nights and have to work on weekends and public holidays The market is saturated with loads of competition. This document will outline your bar's concept, menu, marketing strategy, and financial projections. Sourcing the Right Equipment Your budget, target market, and concept will dictate your equipment needs.

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Customer Service Marketing Special Events Scheduling 148

7 Shifts

AUGUST 18, 2024

For example, though food costs are running costs, you should budget for beginning inventory when opening your restaurant Many of your startup costs will be one-off costs, though some are subject to annual renewals Restaurant Expenses Vs. Restaurant Costs One often confused (and misused) sets of terms are restaurant costs and restaurant expenses.

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POS Systems Scheduling Budgeting Pricing 148

7 Shifts

AUGUST 16, 2024

From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning. What do restaurant managers do?

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Server Customer Service Training Communication 78

7 Shifts

OCTOBER 9, 2019

That’s why digital marketing is so important. Read on to learn more about creative digital marketing ideas you can get started on today. Engage your Customers with Loyalty Programs Restaurant loyalty programs have come a long way from the days of the “10 stamps on a business card = 1 free beverage” system.

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Marketing Reservations Accounting Information 113

Modern Restaurant Management

JANUARY 13, 2023

Evidently, restaurants will still have to work to meet increased demand, and customer service must be a focal point even when tightening budgets. AI can also be leveraged for text ordering and marketing by sending an automated text message to the consumer after the order has been completed.

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Back of House Customer Service Budgeting Pricing 211

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Maintenance Concierge Front of House Budgeting 72

7 Shifts

OCTOBER 22, 2019

Creating an Instagram marketing strategy for your restaurant is just a part of getting your business up and running. Instagram is influencing menu offerings, restaurant design, and marketing strategies. There are three main steps to creating a winning restaurant Instagram marketing strategy. Tip: Never delete negative comments.

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Marketing Accounting Scheduling Download 113

Les Roches

MARCH 22, 2023

You’ll be responsible for budgeting, venue selection, vendor management, decor, catering, entertainment, and more. Budget management Creating and managing event budgets is a crucial aspect of event planning. Budget management Creating and managing event budgets is a crucial aspect of event planning.

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Events Budgeting Vendor Management Communication 52

Revenue Hub

MAY 22, 2023

Complex Calculation : CAC is not just about direct marketing or advertising costs. It also includes indirect costs like the salaries of the marketing and sales teams, the cost of promotions, the cost of running events or campaigns, and the commission paid to travel agents or online booking platforms.

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Guest Retention Budgeting Article Marketing 82

Blue Magnet Interactive

JANUARY 14, 2020

Influencer Marketing. Not only can you partner with influencers to promote your hotel and help it shine, you can work with as many or as few as you like depending on budget to better suit your needs. Demand for Speedy Customer Service. To 2020, and Beyond.

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Marketing Customer Service Budgeting Accounting 52

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. For instance, the first step should always be creating a budget and stick with it. Another area is to keep an eye on the menu.

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Les Roches

AUGUST 21, 2024

Food and beverage managers collaborate closely with chefs, sommeliers and service staff to create memorable dining experiences for guests. Finance manager One of the most vital hotel management positions, these experts oversee the financial aspects of hotel operations , including budgeting, financial reporting and cash flow management.

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Les Roches

MARCH 16, 2023

It relates to anything involving providing food and drink, including menu planning, kitchen operations, customer service, inventory control, financial management, and compliance with food safety regulations. Networking opportunities : You’ll meet industry professionals and establish valuable connections.

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Menu Planning Beverage Operations Customer Service Kitchen Operations 98

Les Roches

MAY 9, 2023

Defining the main goals of the event will help you decide on other elements such as the venue, format, target audience, and budget. Budgeting and financial planning: An event budget will help ensure that you stick to your spending plan and that all expenses are accounted for.

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Events Event Coordination Budgeting Customer Service 52

Les Roches

JULY 9, 2024

Their primary role is to improve the performance and competitiveness of tourism destinations, attractions and services by using their extensive knowledge and experience in travel trends, market dynamics and sustainable practices. It’s no wonder many companies find they need a little bit of extra help.

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The Restaurant Times

OCTOBER 11, 2021

Evaluate the current market and competition. This includes components such as color palette to be used in marketing and in decoration, the fonts you’ll use for content in menus and websites, the style and content of your images, and important visuals like your restaurant logo design. Know what you will provide and to whom.

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Marketing Reservations Blog Customer Service 52

Modern Restaurant Management

MAY 1, 2023

First, they typically store significant customer and employee data, including names, addresses, and credit card information. This data is highly valuable on the black market and can be used for identity theft, fraud, and other criminal activities. Restaurants are attractive targets for cybercriminals for several reasons.

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POS Systems Information Customer Service Budgeting 203

The Restaurant Times

OCTOBER 26, 2023

Instead of offering an extensive menu with a limited budget, he recommended focusing on a specific cuisine initially. Chandrajyoti also discussed how technology has transformed the restaurant business, making operations smoother and improving the customer experience. Two primary hurdles stood out in his experience.

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Budgeting POS Systems Customer Service Communication 52

Modern Restaurant Management

SEPTEMBER 22, 2022

Savvy restaurateurs are looking at technological innovations not as a side dish, but as one of the main ingredients in a restaurant’s direct relationship with its customers. This includes integrating point-of-sale terminals, fixed and mobile POS devices, and tabletop tablets for easy ordering and paying. Is Your Refrigerator Running?

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Server Customer Service Budgeting Catering 180