Revenue Hub

JANUARY 12, 2024

NB: This is an article from Mews It’s all about creating a personalized experience for guests to exceed their expectations and build customer loyalty. Personalization extends across all touchpoints: customer service, the technology you use, guest feedback and employee training, as well as community.

Customer Service 109

Customer Service Concierge Training Article 109

Les Roches

MAY 9, 2023

With job growth for meeting and event planners expected to grow at a rate of 18% between 2021 and 2033 , now is the perfect time to consider starting a career in corporate events management. What is corporate events management? Why is corporate events management important? What are the different types of corporate events?

Events 52

Events Event Coordination Budgeting Customer Service 52

Les Roches

MARCH 22, 2023

The events industry is a dynamic and exhilarating field that offers various opportunities for career growth. One of those fulfilling and exciting career paths is event planning, which offers a wide range of opportunities for creativity and problem-solving. What is event planning?

Events 52

Events Budgeting Vendor Management Communication 52

Les Roches

MARCH 16, 2023

It relates to anything involving providing food and drink, including menu planning, kitchen operations, customer service, inventory control, financial management, and compliance with food safety regulations. Transition to F&B management with a postgrad in hospitality management.

Menu Planning 98

Menu Planning Beverage Operations Customer Service Kitchen Operations 98

7 Shifts

AUGUST 18, 2024

Sourcing the Right Equipment Your budget, target market, and concept will dictate your equipment needs. These employees will be the first point of contact with customers, so you must ensure you have the right staff to deliver exceptional customer service. They should also be outgoing and able to socialize with customers.

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Customer Service Marketing Scheduling Special Events 148

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Maintenance Concierge Front of House Budgeting 72

7 Shifts

JULY 12, 2024

One-time costs One-time costs are expenses that occur occasionally and aren’t part of the regular operating budget, like equipment purchases, renovations, and initial inventory. When planning renovations, research costs thoroughly and create a detailed budget to avoid unexpected expenses.

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Catering Maintenance Pricing Scheduling 158

Revenue Hub

MAY 22, 2023

It also includes indirect costs like the salaries of the marketing and sales teams, the cost of promotions, the cost of running events or campaigns, and the commission paid to travel agents or online booking platforms. Variable Costs : The cost of acquiring a customer can vary significantly depending on the methods and target audience.

Guest Retention 98

Guest Retention Budgeting Article Marketing 98

Revenue Hub

JANUARY 9, 2023

Several factors can influence demand for hotel rooms, including the time of year, local events and attractions, and overall economic conditions. Demand forecasting also helps hotels optimize their staffing levels by allowing them to plan for the number of employees they will need to schedule for cleaning rooms and servicing guests.

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Pricing Information Article Blog 98

7 Shifts

AUGUST 16, 2024

From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning. What do restaurant managers do?

Server 78

Server Customer Service Training Communication 78

Les Roches

FEBRUARY 21, 2024

Step into the­ future of event planning, whe­re technology developments in the hospitality industry play a crucial role in cre­ating extraordinary experie­nces and event technology have a profound impact on confe­rences and eve­nt management. What is event technology?

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Events Accounting Information Budgeting 52

Hotel Owner

DECEMBER 22, 2022

Yet, they are more budget conscious than before, with 62% of vacationers seeking more bang for their buck. As voice command technology continues to ease the search process and artificial intelligence improves customer service delivery, hotels should ensure that they are clearly listed and findable on google.

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Back of House Book Blog Customer Service 111

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 158

Scheduling Front of House Training Customer Service 158

Modern Restaurant Management

APRIL 29, 2021

Employees check their balance approximately seven times per week, allowing them to manage their budgets and take control of their finances. This is due to the fact that guests ‘self-serve’ all of their beverages freeing the servers to focus on taking food orders and giving great customer service.”

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Scheduling Training Server Pricing 221

SiteMinder

AUGUST 1, 2024

online advertising, social media, email marketing, partnerships, events) Marketing messages: What key messages will you communicate to your target audience? Budget and metrics: How much will you invest in marketing and how will you measure the effectiveness of your campaigns?

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

The Restaurant Times

AUGUST 29, 2020

After reopening the restaurant, customers would be curious to know what steps your restaurant is taking to ensure food safety, protect customers and employees, and whether it is following all the rules and regulations mandated by health authorities. Don’t forget to implement these and welcome patrons through your doors again!

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Marketing Communication Information Customer Service 105

The Restaurant Times

JUNE 2, 2020

Your customer engagement strategy should be bifurcated into 3 simple steps: Analyzing the situation, creating customer personas, and getting the budget right. Customer personas help you identify what your target audience likes about your service. Also, the right budget is a crucial factor in such harsh times.

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Budgeting Blog Customer Service Presentation 81

7 Shifts

JANUARY 14, 2020

It takes a toll on your operational budget and staff morale. For example, “great customer service” turns into “our team goes the extra mile for customers by anticipating needs instead of waiting to be asked.” Why does turnover matter so much? Refine and Define Values - Take your master list of values and edit it.

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Server Front of House Communication Training 146

Revenue Hub

APRIL 11, 2023

Guests seeking personalized experiences: Some guests may book directly through the hotel’s website, believing it allows for more customized service or special requests. Here are two that will likely stay analog since it involves site inspections.

Information 97

Information Book Reservations Catering 97

LimeTray

FEBRUARY 12, 2025

LimeTrays POS inventory management keeps your kitchen perfectly stocked while staying within budget. With integrated delivery management, you can track bulk orders from preparation to dispatch, ensuring everything reaches your customers in perfect condition. Say goodbye to stockouts and hello to efficiency!

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POS Systems Demo Download Server 52

The Restaurant Times

NOVEMBER 17, 2022

When it comes to restaurants, especially, guests search for locations that offer unique food, a comfortable ambiance, and only the best customer service. Decide how you will wow these customers, then go all in. pop-up restaurant at a bar, make a specific and branded menu just for the event.

Marketing 52

Marketing Events Customer Service Budgeting 52

Les Roches

AUGUST 21, 2024

Finance manager One of the most vital hotel management positions, these experts oversee the financial aspects of hotel operations , including budgeting, financial reporting and cash flow management. They also build relationships with corporate clients, travel agencies and event planners to drive bookings and increase occupancy rates.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

7 Shifts

MARCH 16, 2022

High staff turnover has the potential to negatively impact your business's productivity, employee morale and, of course, the quality of product and customer service. As a manager, there are countless low- to no-budget tips to engage staff and build a strong foundation for your business.

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Scheduling Server Communication Sanitation 148

Les Roches

JULY 9, 2024

Understanding the different paths within hospitality The hospitality industry is huge and includes everything from hotels and resorts to restaurants, cruise lines and event management companies. A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Les Roches

MARCH 23, 2023

Photo Credit: Gary John Norman/ DigitalVision via Getty Images The best marketing strategy for hotel establishments will depend on the target audience and budget. This could include hosting events, offering special discounts, or partnering with local attractions to offer package deals. What is the best marketing strategy for hotels?

Marketing 98

Marketing Events Hospitality Management Information 98

Les Roches

FEBRUARY 13, 2024

Like a talented event planner, they seamle­ssly manage the behind-the­-scenes logistics and how the cruise is presented. Their responsibilities include organizing activities, social events, and announce­ments while coordinating with various departme­nt heads to ensure smooth ope­rations on the cruise ship. Be proactive and persistent.

Travel and Tourism 52

Travel and Tourism Customer Service Communication Events 52

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Assistant hotel manager (or assistant front of house manager).

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Front of House Maintenance Housekeeping Back of House 59

Les Roches

AUGUST 23, 2024

They are responsible for booking flights, accommodation and transport, negotiating with vendors and maintaining travel budgets. Event coordinator Organizes and oversees conferences, weddings and festivals, managing logistics from start to finish. Event coordinators need excellent project management and communication skills.

Travel and Tourism 52

Travel and Tourism Event Coordination Blog Customer Service 52

7 Shifts

OCTOBER 9, 2019

A mobile app in particular allows customers to create a profile, track their rewards, get exposed to the brand more frequently, and, most importantly, receive new offers. Integrating your mobile app with your POS takes things a step further by helping you gather more meaningful data and provide exceptional customer service.

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Marketing Reservations Accounting Information 113

InnQuest

AUGUST 15, 2023

Rate Management: Thereafter, channel management systems help hotels set different room rates for each channel based on demand, seasonality, events and other criteria. Choose one that fits your budget and business requirements. Support and Training: Look for a provider with excellent customer service and training resources.

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Reservations Book Property Management Information 130

Les Roches

JUNE 5, 2023

You’ll need a clear plan, a great location, and a top team who can deliver excellent customer service. Common factors include weather, events, holidays, and supply chains. As you research, consider your location, size, budget, and target audience. How do I manage cash flow and budget effectively for my restaurant?

Budgeting 52

Budgeting Customer Service Training Communication 52

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. Accounting and finances: Manage budgets and track food and labor costs. But restaurant management is the glue that holds it all together.

Scheduling 113

Scheduling Communication Training Customer Service 113

eZee Absolute

MAY 29, 2024

But here’s the good news: with the right approach, you can turn those hotel RFPs into booked events and boost your hotel’s group business. Imagine this, a big corporate event is rolling into town, and hundreds of guests need a place to stay. Let’s face it, hotel RFPs (Request for Proposal) can be a real headache.

Events 52

Events Catering Book Budgeting 52

Les Roches

JULY 4, 2024

Event planning and coordination From weddings and conferences to corporate meetings and special occasions, events play a significant role in the hospitality industry. Let’s explore the key competencies gained through such programs, from mastering customer service to understanding global tourism trends.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

Les Roches

JUNE 27, 2024

From the busy world of hospitality, to event management, tour guiding, marketing and beyond, there are countless avenues to explore within the industry. Attend career fairs and industry events specific to the tourism sector to connect with hiring managers, recruiters and industry experts.

Travel and Tourism 52

Travel and Tourism Events Front Desk Operations Customer Service 52

Les Roches

AUGUST 26, 2024

This career demands strong organizational skills, attention to detail and a deep understanding of customer service. Event coordinator Planners and managers who stage activities that boost the guest experience, ranging from conferences to weddings. Find a course taught by experts who can help you achieve your dreams.

Travel and Tourism 52

Travel and Tourism Event Coordination Customer Service Communication 52

SiteMinder

OCTOBER 10, 2022

The price of rooms in these types of accommodations reflect the quality and the types of services available in the hotel. As a low budget option, there are usually no additional facilities in the hotel and no type of room service. They are normally small to medium sized hotels and offer some food and beverage services.

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Travel and Tourism Budgeting Catering Concierge 72