Modern Restaurant Management

JUNE 26, 2020

Many restaurants are looking at their 2020 budget and wondering – what now? It is time to adjust your 2020 budget, evaluate labor and food costs, update bank reconciliations and take an overall holistic look at your business model and strategy. Restaurants and bars are opening with capacity restrictions and new guidelines.

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Budgeting Accounting Front of House Customer Service 180

Modern Restaurant Management

FEBRUARY 18, 2022

Offer Quality Services. Excellent Customer Services : Your customer service rep and delivery employees reflect the image of the business. Whatever they do and say to customers from initial inquiries to delivered order can make difference between a satisfied or unsatisfied customer.

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Marketing Customer Service Budgeting Information 188

Modern Restaurant Management

JULY 27, 2021

As owners strategize how to spend their budgets, it is imperative they consider the importance of quality over quantity, curating a tech toolbelt capable of driving revenue and improving the customer experience while helping restaurants remain profitable. However, adopting tech for the sake of appearing modern is not the solution.

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Modern Restaurant Management

JUNE 4, 2020

The hospitality industry faces a unique challenge, where they have to enforce these new health and safety measures while keeping the customer experience elevated. Practice Even Better Customer Service. Encourage your employees to practice excellent customer service.

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Sanitation Customer Service Communication Budgeting 201

Modern Restaurant Management

MAY 22, 2023

“As budgets are tightening, restaurants must acknowledge that eating out is becoming a luxury,” Provoke Insights President Carly Fink told MRM. “Establishments should ensure that the experience is worthwhile to the customer with high customer service and great food.

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Customer Service Budgeting Pricing Magazine 180

SiteMinder

SEPTEMBER 10, 2023

What is a hotel budget? A hotel budget is a financial plan that outlines the projected income and expenditures for a specific period, usually one fiscal year. It serves as a financial blueprint, detailing various revenue streams such as room bookings, food and beverage sales, and ancillary services.

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Budgeting Maintenance Front Desk Operations Document 59

Modern Restaurant Management

DECEMBER 16, 2024

Budgeting Smart : Review your benefits costs and the financial impact of anticipated changes so you can set realistic financial expectations for 2025. Scheduling Training : Plan mandatory training for harassment prevention, safety, or customer service if required by law or beneficial for your operations.

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Scheduling Training Communication Budgeting 154

Revenue Hub

JANUARY 12, 2024

NB: This is an article from Mews It’s all about creating a personalized experience for guests to exceed their expectations and build customer loyalty. Personalization extends across all touchpoints: customer service, the technology you use, guest feedback and employee training, as well as community.

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Modern Restaurant Management

JANUARY 13, 2023

Evidently, restaurants will still have to work to meet increased demand, and customer service must be a focal point even when tightening budgets.

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Back of House Customer Service Budgeting Pricing 211

Revenue Hub

JUNE 7, 2024

By using ML to focus marketing spend on audiences of potential customers that are most similar to loyal customers, marketers can create more relevant campaigns that are less expensive and generate better ROI. AI tools can help marketers optimize how they allocate budgets to potential customers on the right channel at the right time.

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Marketing Budgeting Communication Customer Service 109

Modern Restaurant Management

FEBRUARY 6, 2020

Skills shortages, margin pressures, and a high turnover, ‘revolving door’ culture contributes to a difficult environment to be time-efficient within, all while making sure you’re providing optimum customer service. An ice cream machine breaking or an oven that’s stopped working can cause a kitchen breakdown.

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Catering Maintenance Customer Service Information 160

Modern Restaurant Management

NOVEMBER 6, 2023

Restaurant leaders and managers should invest in a workforce management solution that enables intelligent automation, to precisely predict demand across all customer touchpoints. When employees don’t feel like their job is a burden, they’re going to be more engaged and willing to provide better customer service. #3:

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Scheduling Budgeting Training Customer Service 201

Modern Restaurant Management

SEPTEMBER 6, 2023

With the right consumer marketing solution, your restaurant can focus its efforts and budget on high-value customers, instead of those who’ve already churned. Data enables your restaurant to offer personalized incentives and serve up recommendations for additional menu items based on order history.

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Marketing Server Information Customer Service 196

Hospitality Magazine

FEBRUARY 6, 2023

People will adjust their budgets and choices, and you’re flexible enough to meet them with fresh new offers. Double down on customer service, removing friction and delays. Part of this is a boost to staff training: start with tray skills and simple sales scripts, then find ways to make service faster.

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Bookkeeping Pricing Book Customer Service 162

Hotelogix

NOVEMBER 28, 2024

Whether it's business travelers seeking efficiency, luxury seekers craving unique experiences, or budget-conscious families planning their vacations, each group has distinct needs and preferences that present unique revenue opportunities.

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Marketing Guest Satisfaction Book Budgeting 100

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. For instance, the first step should always be creating a budget and stick with it. Another area is to keep an eye on the menu.

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Hotelogix

JANUARY 30, 2024

Additionally, it includes reports on no-shows, occupancy, market analysis, company contributions, business analysis, MIS, and a manager flash report with budget details for comprehensive analysis. Make informed decisions: Utilize hotel performance reports to refine pricing, promotions, and budget allocation strategies.

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Housekeeping Reservations Budgeting Information 147

Modern Restaurant Management

MAY 1, 2023

A lower deductible may result in higher premiums, so finding a balance that works for your budget is important. Look for providers with a track record of successfully handling cyber claims and providing high-quality customer service. For example, some policies may cover regulatory fines and penalties or cyber extortion.

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POS Systems Information Customer Service Budgeting 203

Modern Restaurant Management

SEPTEMBER 22, 2022

Savvy restaurateurs are looking at technological innovations not as a side dish, but as one of the main ingredients in a restaurant’s direct relationship with its customers. This includes integrating point-of-sale terminals, fixed and mobile POS devices, and tabletop tablets for easy ordering and paying. Is Your Refrigerator Running?

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Server Customer Service Budgeting Catering 180

SAS

OCTOBER 8, 2024

Governments and public health care services are trying to keep up with a zillion demands, needing to move at warp speed while dealing with some epic worries –like soaring customer service expectations, budgets tighter than skinny jeans, teams stretched thinner than a cartoon plotline, and workers who could really use [.]

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Customer Service Budgeting 75

Modern Restaurant Management

JUNE 30, 2021

Personalization of offers – as part of loyalty programs or across owned and paid channels – will provide highly valuable and contextual customer interactions that more efficiently drive customer behavior. Managing down third-party fees will improve margins as labor costs continue to rise.

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Kitchen Operations Back of House Customer Service Budgeting 203

Modern Restaurant Management

OCTOBER 20, 2023

To attract customers while accommodating tightened budgets, restaurants should consider employing marketing strategies that leverage data-driven insights to tailor messaging according to consumer needs. However, to best promote potential discounts, they’ll need high-quality insights into what customers want.

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Marketing Information Budgeting Reservations 151

Modern Restaurant Management

SEPTEMBER 7, 2023

Once you buy it, you still have to budget for ongoing maintenance and repair expenses that will come up as long as you drive the car. Local and regional rental companies are likely to have a more limited selection What is the company’s customer service like? Think of commercial ice equipment like your vehicle.

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Maintenance Customer Service Pricing Accounting 189

7 Shifts

AUGUST 18, 2024

For example, though food costs are running costs, you should budget for beginning inventory when opening your restaurant Many of your startup costs will be one-off costs, though some are subject to annual renewals Restaurant Expenses Vs. Restaurant Costs One often confused (and misused) sets of terms are restaurant costs and restaurant expenses.

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POS Systems Scheduling Budgeting Pricing 148

Modern Restaurant Management

JUNE 27, 2022

This is especially useful for small restaurants that don’t have a big budget for fancy online ordering software. Do some digging on the website or chat with the customer service team to find out if a unique QR code for your site is included with your website’s hosting package.

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Article Definition Customer Service Budgeting 203

Hotel Owner

OCTOBER 31, 2023

Placing third in the small operator listings, surveyed guests scored their stays out of five stars across 10 categories including cleanliness, customer service, bed comfort, how well the description matched the reality and value for money. Rory Boland, editor of Which?

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Customer Service Pricing Budgeting Book 98

Hotel Owner

MAY 9, 2023

Travelodge said it is the only UK budget hotel chain to invest in a dedicated team of maintenance experts to support its 579 hotels nationwide across the UK and there are a number of roles available in this department. These include roles in health and safety, procurement, IT, HR and customer services.

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Maintenance Procurement Customer Service Housekeeping 102

Revenue Hub

MAY 2, 2024

A handful of multi-brand conglomerates are now dominating the market across segments from luxury to budget. They provide customized services, designs, and experiences tailored to different types of guests. The change is due to massive industry consolidation over the past two decades.

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Article Pricing Marketing Customer Service 107

Hotelogix

OCTOBER 1, 2024

Whether it’s suggesting hotels based on your past bookings or offering deals that match your budget, personalization is critical. OTAs that can provide more tailored experiences are seeing higher customer loyalty and better conversion rates. This trend has been growing steadily and shows no sign of slowing down.

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Book Pricing Customer Service Budgeting 130

Modern Restaurant Management

JULY 23, 2024

With this time freed up (and their minds at ease), they can invest more deeply in customer service and staff training. According to a study from Hospitality Technology, 78 percent of restaurant IT budgets will increase in 2024.

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Scheduling Accounting Training Front of House 203

Modern Restaurant Management

OCTOBER 28, 2020

Dining igloos , clear plastic domes that are temperature-controlled, are newly popular among restaurants that have the budget and sufficient space. Prioritize Customer Service. That’s why restaurants must make every effort to deliver a high level of customer service, both on-site and online.

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Sanitation Customer Service Information Server 212

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Maintenance Concierge Front of House Budgeting 72

Restaurant Engine

SEPTEMBER 8, 2021

Consider this expense part of your marketing budget. Remember that happy staff equals happy customers. A restaurant with high employee morale is one that provides great customer service. Great customer service starts with happy team members. #5: 5: Have Team Parties. Everyone likes free food. tweet this).

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Customer Service Definition Budgeting Scheduling 106

Hotelogix

DECEMBER 13, 2024

Leaders in this segment emphasize the importance of understanding local needs, culture, and traditions to engage effectively with domestic customers. "The This localized approach enhances the guest experience and builds lasting relationships with customers.

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Whitepaper Blog Catering Download 130

Les Roches

MARCH 16, 2023

It relates to anything involving providing food and drink, including menu planning, kitchen operations, customer service, inventory control, financial management, and compliance with food safety regulations. Transition to F&B management with a postgrad in hospitality management.

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Revenue Hub

MAY 22, 2023

As such, the cost of acquiring a customer is often spread out across multiple line items in a hotel’s budget, making it difficult to calculate accurately. Variable Costs : The cost of acquiring a customer can vary significantly depending on the methods and target audience.

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Guest Retention Budgeting Article Marketing 97

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

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