7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 78

Training POS Systems Server Customer Service 78

Modern Restaurant Management

JUNE 4, 2020

The hospitality industry faces a unique challenge, where they have to enforce these new health and safety measures while keeping the customer experience elevated. Practice Even Better Customer Service. Encourage your employees to practice excellent customer service. Communicate Health and Safety Measures.

Sanitation 201

Sanitation Customer Service Communication Budgeting 201

Modern Restaurant Management

JUNE 26, 2020

Many restaurants are looking at their 2020 budget and wondering – what now? It is time to adjust your 2020 budget, evaluate labor and food costs, update bank reconciliations and take an overall holistic look at your business model and strategy. Restaurants and bars are opening with capacity restrictions and new guidelines.

Budgeting 180

Budgeting Accounting Front of House Customer Service 180

Modern Restaurant Management

JULY 27, 2021

As owners strategize how to spend their budgets, it is imperative they consider the importance of quality over quantity, curating a tech toolbelt capable of driving revenue and improving the customer experience while helping restaurants remain profitable. However, adopting tech for the sake of appearing modern is not the solution.

Server 243

Server POS Systems Back of House Front of House 243

Hotelogix

FEBRUARY 17, 2025

Turnovers greatly affect customer satisfaction , wire workflows, and erode budgets. 👉 Read Also - 10 Tips to Improve Hotel Customer Service Lack of Career Advancement Many employees leave because they do not see a future in their jobs. Open communication channels between employees and management.

Scheduling 100

Scheduling Training Housekeeping Communication 100

Modern Restaurant Management

JANUARY 2, 2025

Pizzeria owners are beginning to implement AI tools on both the operational and customer-facing sides of their businesses. AI is being used to identify potential investors, streamline communication and determine which candidates are most aligned with the brand’s goals.

Training 100

Training Customer Service Budgeting Catering 100

Revenue Hub

JUNE 7, 2024

By using ML to focus marketing spend on audiences of potential customers that are most similar to loyal customers, marketers can create more relevant campaigns that are less expensive and generate better ROI. AI tools can help marketers optimize how they allocate budgets to potential customers on the right channel at the right time.

Marketing 109

Marketing Budgeting Communication Customer Service 109

SiteMinder

MARCH 16, 2025

Budget management: With operating costs rising, managing budgets effectively is crucial. Operations managers must balance cost control with maintaining high-quality services, ensuring that every dollar spent contributes to profitability. Technology integration: Digital transformation is reshaping hotel operations.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

Modern Restaurant Management

MAY 1, 2023

Crisis management : If a restaurant experiences a cyber attack, cyber liability insurance can cover the costs associated with crisis management, including public relations efforts and other communications. A lower deductible may result in higher premiums, so finding a balance that works for your budget is important.

POS Systems 203

POS Systems Information Customer Service Budgeting 203

7 Shifts

AUGUST 18, 2024

For example, though food costs are running costs, you should budget for beginning inventory when opening your restaurant Many of your startup costs will be one-off costs, though some are subject to annual renewals Restaurant Expenses Vs. Restaurant Costs One often confused (and misused) sets of terms are restaurant costs and restaurant expenses.

POS Systems 148

POS Systems Scheduling Budgeting Pricing 148

The Restaurant Times

AUGUST 29, 2020

Communicate About Your Restaurant Reopening. Now that your restaurant is ready to reopen for dine-in services, communicate the message to your customers. Update important information such as operating hours, service updates, or delivery and takeout options on your official website.

Marketing 105

Marketing Communication Information Customer Service 105

InnQuest

OCTOBER 5, 2022

Establish A Personal Relationship With Your Customers: It goes without saying — learning to increase direct hotel bookings also helps hoteliers build stronger customer relationships. When dealing via OTAs, hotels aren’t allowed to communicate with their customers directly due to certain legal clauses.

Book 217

Book Pricing Reservations Information 217

7 Shifts

MAY 31, 2021

How is the restaurant's budget broken down between key expenses like food costs, labor, and fixed costs? Customer Service. Customer service can make or break a guest experience. Service Model. Improve Employee Communication. Does the restaurant outsource any financing or accounting work?

Server 145

Server Scheduling Portion Control Customer Service 145

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Modern Restaurant Management

DECEMBER 28, 2020

With fewer front-line staff available for customer interactions we’re bound to see digital signage utilized to communicate instructions and order status as well. With Gen Z hitting the job market, restaurants will increasingly communicate with employees and customers via messaging versus calling. for example.

Sanitation 230

Sanitation Events Marketing Communication 230

Modern Restaurant Management

OCTOBER 28, 2020

Dining igloos , clear plastic domes that are temperature-controlled, are newly popular among restaurants that have the budget and sufficient space. Clearly Communicate Safety Guidelines. Prioritize Customer Service. Some places are even turning to the public for help.

Sanitation 212

Sanitation Customer Service Information Server 212

7 Shifts

AUGUST 16, 2024

From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning. What do restaurant managers do?

Server 78

Server Customer Service Training Communication 78

7 Shifts

NOVEMBER 15, 2024

It may involve offering a mix of premium and budget-friendly drinks to appeal to more customers. The ideal candidate will have researched your brand and customer base to provide ideas that align with your bar’s positioning and target market. Feedback and open communication are also key.

Events 78

Events Training Scheduling Communication 78

Modern Restaurant Management

DECEMBER 21, 2020

With restaurant dining rooms closing unexpectedly and inconsistently from market to market, the industry realized the ability to communicate frequently and rapidly to their customers is critical. Our success has come from communications, consistency and customer focus. Especially when budgets get tight.

Communication 180

Communication Marketing Bookkeeping Budgeting 180

Revenue Hub

JUNE 7, 2024

Moreover, having strong product and customer data across channels allows for seamless transitions and reduces friction in the booking and customer service processes. AI technology can be a key driver in helping travelers plan every minute of their dream vacations.

Book 109

Book Article Customer Service Budgeting 109

STAAH

JULY 11, 2023

Whilst some are very good and offer varying degrees of sophistication, there are plenty that are very basic, appealing let’s say to the “budget conscious” end of the hospitality industry. Kevin Tatem shares his views on All-in-one Property Management Systems vs Best of Breed solutions.

Property Management 104

Property Management Front Desk Operations Pricing Reservations 104

7 Shifts

AUGUST 18, 2024

Sourcing the Right Equipment Your budget, target market, and concept will dictate your equipment needs. These employees will be the first point of contact with customers, so you must ensure you have the right staff to deliver exceptional customer service. They should also be outgoing and able to socialize with customers.

Customer Service 148

Customer Service Marketing Special Events Scheduling 148

SiteMinder

OCTOBER 7, 2024

Craft a long-term budget that includes a buffer for unforeseen costs and future price rises. “We All tasks are integrated between our website, booking page, and property management system - effective handling of booking channels, thereby increasing revenue, and most importantly, improving our customer experience.”

Property Management 93

Property Management Maintenance Book Training 93

7 Shifts

JANUARY 14, 2020

It takes a toll on your operational budget and staff morale. For example, “great customer service” turns into “our team goes the extra mile for customers by anticipating needs instead of waiting to be asked.” Unveil them in an all-team meeting and in your restaurant’s communication tool.

Server 146

Server Front of House Communication Training 146

Modern Restaurant Management

APRIL 29, 2021

Employees check their balance approximately seven times per week, allowing them to manage their budgets and take control of their finances. “You don’t need to say restaurant only when you may just need a good communicator for a logistics role.” Two-thirds of new hires signing up for DailyPay.

Scheduling 221

Scheduling Training Server Pricing 221

7 Shifts

OCTOBER 9, 2019

A mobile app in particular allows customers to create a profile, track their rewards, get exposed to the brand more frequently, and, most importantly, receive new offers. Integrating your mobile app with your POS takes things a step further by helping you gather more meaningful data and provide exceptional customer service.

Marketing 113

Marketing Reservations Accounting Information 113

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. Accounting and finances: Manage budgets and track food and labor costs. Build a culture of communication. Strengthen Weak Restaurant Culture.

Scheduling 113

Scheduling Communication Training Customer Service 113

7 Shifts

MARCH 16, 2022

High staff turnover has the potential to negatively impact your business's productivity, employee morale and, of course, the quality of product and customer service. As a manager, there are countless low- to no-budget tips to engage staff and build a strong foundation for your business. Communicate Company Goals and Values.

Scheduling 148

Scheduling Server Communication Sanitation 148

LimeTray

FEBRUARY 9, 2025

With a solid restaurant POS system, orders are entered accurately, and special requests are clearly communicated to the kitchen. This means fewer mistakes, quicker service, and happier customers. This cuts down on confusion, speeds up order fulfillment, and improves communication between front-of-house and back-of-house staff.

Pricing 52

Pricing POS Systems Server Scheduling 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 158

Scheduling Front of House Training Customer Service 158

LimeTray

JANUARY 9, 2025

It simplifies the transaction process and ensures smooth customer service. This improves communication and reduces errors. Customer Data Collection A practical restaurant POS doesnt just handle transactionsit learns from them. Inventory Control Running out of critical supplies mid-shift? Never again.

POS Systems 52

POS Systems Front of House Information Demo 52

Les Roches

MARCH 22, 2023

You’ll be responsible for budgeting, venue selection, vendor management, decor, catering, entertainment, and more. Budget management Creating and managing event budgets is a crucial aspect of event planning. Vendor management Selecting and managing vendors is a significant part of providing an event planning service.

Events 52

Events Budgeting Vendor Management Communication 52

InnQuest

AUGUST 15, 2023

Each of these channels provides a set of APIs that allow the channel manager to communicate with their servers. Choose one that fits your budget and business requirements. Support and Training: Look for a provider with excellent customer service and training resources.

Reservations 130

Reservations Book Property Management Pricing 130

Les Roches

APRIL 3, 2023

Effective restaurant staff management ensures that there are always enough staff members on duty to meet customer demand, while also making sure that labor costs stay within budget. Ensuring excellent customer service The hospitality industry relies heavily on excellence in customer service.

Customer Service 52

Customer Service Budgeting Communication Training 52

Hotel Business

MARCH 16, 2023

In this scenario, the hotel requires minimal equipment for cloud communications. Let’s look at the barriers to moving ahead with new cloud communication technology. Let’s look at the barriers to moving ahead with new cloud communication technology. No budget for capital expenditures.

Maintenance 59

Maintenance Communication Budgeting Definition 59

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Communication between front of house and back of house staff is crucial to ensure that orders are taken and prepared accurately and efficiently.

Front of House 52

Front of House Back of House Server Customer Service 52

Les Roches

MAY 9, 2023

Defining the main goals of the event will help you decide on other elements such as the venue, format, target audience, and budget. Budgeting and financial planning: An event budget will help ensure that you stick to your spending plan and that all expenses are accounted for. Discover how this degree can transform your career.

Events 52

Events Event Coordination Budgeting Customer Service 52