Modern Restaurant Management

MARCH 30, 2022

Restaurants are making use of workflow automation to increase efficiency in numerous ways inlcuding customer service automation and sales and marketing automation. Automating customer service tasks helps to improve the customer experience. Improving customer service. Benefits of Workflow Automation.

Front of House 180

Front of House Customer Service Accounting Communication 180

Modern Restaurant Management

NOVEMBER 24, 2020

Restaurant owners are being forced to find a way to make it through winter with vastly reduced revenue, and many operators are scrambling to reallocate budgets and manage staffing to survive COVID-19. Using the off-season to plan and improve your business product or service offerings can help you flourish during the busy season.

Budgeting 230

Budgeting Communication Training & Development Marketing 230

SiteMinder

AUGUST 1, 2024

What is a hotel business plan? A hotel business plan is a comprehensive document that outlines your hotel’s goals, strategies, and financial projections. It’s a vital tool for any hotel owner or operator, whether you’re starting a new hotel, expanding an existing business, or improving your current operations.

Travel and Tourism 52

Travel and Tourism Competitive Analysis Pricing Budgeting 52

Modern Restaurant Management

FEBRUARY 18, 2022

It’s essential to adopt sound marketing strategies for your in-house food delivery business. Here are some tips to best advertise that you offer delivery services. Having a great website for your business is paramount to represent their online presence. Offer Quality Services. Offer Deals to Local Businesses.

Marketing 188

Marketing Customer Service Budgeting Information 188

eZee Absolute

MAY 29, 2024

But here’s the good news: with the right approach, you can turn those hotel RFPs into booked events and boost your hotel’s group business. Understanding The Group Business Landscape Winning the RFP Game: Strategies for Hoteliers Bonus Tip: Negotiation for Securing The Deal What is Hotel RFP & Why is it Important?

Events 52

Events Catering Book Budgeting 52

Modern Restaurant Management

JUNE 26, 2020

With the novel Coronavirus, known as COVID-19, instilling the unknown in many Americans across the country, business owners were coming face-to-face with the reality of having to close their doors for an unforeseen amount of time. Immediately, many restaurants pivoted their business model to adapt to this change.

Budgeting 180

Budgeting Accounting Front of House Customer Service 180

Revenue Hub

JUNE 7, 2024

By using ML to focus marketing spend on audiences of potential customers that are most similar to loyal customers, marketers can create more relevant campaigns that are less expensive and generate better ROI. AI tools can help marketers optimize how they allocate budgets to potential customers on the right channel at the right time.

Marketing 96

Marketing Budgeting Communication Customer Service 96

Hotelogix

JANUARY 30, 2024

Additionally, it includes reports on no-shows, occupancy, market analysis, company contributions, business analysis, MIS, and a manager flash report with budget details for comprehensive analysis. These custom reports keep you continuously informed about the various aspects of your hotel's operations.

Housekeeping 147

Housekeeping Reservations Budgeting Book 147

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 78

Training POS Systems Server Customer Service 78

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. When working in a restaurant, management must utilize a variety of skills to run a successful business. Showing appreciation to your staff always helps boost morale.

Budgeting 166

Budgeting Server Front of House Back of House 166

7 Shifts

AUGUST 16, 2024

From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly. One of a restaurant manager’s primary responsibilities is hiring, training, and scheduling staff so that the business runs smoothly.

Server 78

Server Customer Service Training Communication 78

Modern Restaurant Management

JUNE 4, 2020

Hospitality businesses are bearing the brunt of the COVID-19 crisis. However, states across the country are beginning to lift stay at home orders, which means these types of businesses can finally ease into serving customers in person. Practice Even Better Customer Service. Reward Customer Loyalty.

Sanitation 201

Sanitation Customer Service Communication Budgeting 201

MBB Hospitality

JANUARY 11, 2022

The last few years have been a big eye-opener for businesses. When the pandemic hit, many people were left in a bad place with their businesses. Many businesses closed temporarily when COVID hit, and some businesses even had to close down permanently. This variant is causing disruption and woes to many businesses.

Sanitation 52

Sanitation Customer Service Pricing Marketing 52

Modern Restaurant Management

NOVEMBER 6, 2023

However, the typical increase in consumers wanting to dine out during the holiday season – not to mention the continued demand for take-away and delivery services – could disrupt this balance, even as businesses attempt to bolster their staff with seasonal hires. This influx of new staff is a major stressor in itself.

Scheduling 201

Scheduling Budgeting Training Customer Service 201

Synergy Suite

FEBRUARY 21, 2023

The ideal POS system should align with the unique requirements of your restaurant business, ensuring seamless operations, enhanced customer experiences, and efficient management. Different types and sizes of restaurants have unique operational requirements, workflows, and customer expectations.

POS Systems 52

POS Systems Training Budgeting Reservations 52

Lithos POS

FEBRUARY 19, 2023

By integrating your various business operations with a point of sale system (POS) the business can be more simple and powerful. Managing different functions of your business with 100% efficiency can be challenging. It is really hard to manage and keep your business operations efficient.

POS Systems 45

POS Systems Blog Accounting Marketing 45

7 Shifts

AUGUST 18, 2024

New Bar Options You'll need to decide on the exact business structure. However, it can be expensive and you may not have as much control over the business. This could be a good choice if you find a business that is already established and has a loyal customer base.

Customer Service 148

Customer Service Marketing Special Events Scheduling 148

Les Roches

DECEMBER 27, 2022

A Director of Business Operations is one of the most senior and important positions in business management and a great career option for those looking to take on more strategic responsibility in running a successful company. What does a Director of Business Operations do? Director of Business Operations responsibilities.

Communication 52

Communication Hospitality Management Strategic Planning Customer Service 52

Hotel Owner

JULY 1, 2024

Budget hotel chain Travelodge has launched a recruitment drive to fill over 300 jobs across the UK business. Roles at Travelodge’s head office in Thame, Oxfordshire, are also available and include positions in procurement, IT, customer services and sales.

Procurement 52

Procurement Housekeeping Customer Service Budgeting 52

Modern Restaurant Management

SEPTEMBER 7, 2023

Once you buy it, you still have to budget for ongoing maintenance and repair expenses that will come up as long as you drive the car. Most business owners believe that the purchase price represents 80% of ice machine ownership costs. The only one who has your business’ best interests at heart is you.

Maintenance 189

Maintenance Customer Service Pricing Accounting 189

Modern Restaurant Management

SEPTEMBER 6, 2023

Without customer loyalty, it’s difficult to succeed in any business, particularly when you’re competing in a crowded landscape like hospitality. With the right consumer marketing solution, your restaurant can focus its efforts and budget on high-value customers, instead of those who’ve already churned.

Marketing 196

Marketing Server Information Customer Service 196

7 Shifts

AUGUST 18, 2024

For example, though food costs are running costs, you should budget for beginning inventory when opening your restaurant Many of your startup costs will be one-off costs, though some are subject to annual renewals Restaurant Expenses Vs. Restaurant Costs One often confused (and misused) sets of terms are restaurant costs and restaurant expenses.

POS Systems 148

POS Systems Scheduling Budgeting Pricing 148

Modern Restaurant Management

OCTOBER 20, 2023

To attract customers while accommodating tightened budgets, restaurants should consider employing marketing strategies that leverage data-driven insights to tailor messaging according to consumer needs. However, to best promote potential discounts, they’ll need high-quality insights into what customers want.

Marketing 197

Marketing Information Budgeting Reservations 197

The Restaurant Times

SEPTEMBER 16, 2021

Hence, it is crucial to remain organized in fast-paced businesses like restaurants, especially during the busiest of times. Over the last decade, point-of-sale (POS) software has evolved to improve the consumer experience and empower business owners to run operations more efficiently. . Source: Restaurant Tech News. Staff Management .

POS Systems 52

POS Systems Server Customer Service Budgeting 52

Modern Restaurant Management

JULY 27, 2021

As owners strategize how to spend their budgets, it is imperative they consider the importance of quality over quantity, curating a tech toolbelt capable of driving revenue and improving the customer experience while helping restaurants remain profitable. However, adopting tech for the sake of appearing modern is not the solution.

Server 243

Server POS Systems Back of House Front of House 243

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Modern Restaurant Management

SEPTEMBER 22, 2022

Savvy restaurateurs are looking at technological innovations not as a side dish, but as one of the main ingredients in a restaurant’s direct relationship with its customers. For the restaurant business, the pandemic changed everything, including raising the bar for what consumers expect in terms of choice and convenience.

Server 180

Server Customer Service Budgeting Catering 180

Hotel Owner

MAY 9, 2023

Travelodge said it is the only UK budget hotel chain to invest in a dedicated team of maintenance experts to support its 579 hotels nationwide across the UK and there are a number of roles available in this department. These include roles in health and safety, procurement, IT, HR and customer services.

Maintenance 102

Maintenance Procurement Customer Service Housekeeping 102

Revenue Hub

MAY 2, 2024

According to EHL Hospitality Business School, there were over 20 major hotel companies in the early 2000s. A handful of multi-brand conglomerates are now dominating the market across segments from luxury to budget. They provide customized services, designs, and experiences tailored to different types of guests.

Article 90

Article Pricing Marketing Customer Service 90

MBB Hospitality

APRIL 14, 2023

We’ll be going over the following steps below that will help you set up your new business venture. You’ll learn the tips on selecting a prime location, creating a profitable menu, deciding on a budget, and hiring a staff. It’s always important to create an effective budget so it is parallel with your realistic goals and expectations.

Customer Service 52

Customer Service Budgeting Scheduling Communication 52

The Restaurant Times

MAY 30, 2021

Setting up a restaurant business in the UAE can be complicated. A restaurant business plan makes the procedure easier by providing a basic structure to the business. It acts as a roadmap or guide to your business and everything that it entails. You can say that it is a blueprint of your restaurant business.

Organizational Planning 52

Organizational Planning Information Marketing Procurement 52

Modern Restaurant Management

JANUARY 13, 2023

Evidently, restaurants will still have to work to meet increased demand, and customer service must be a focal point even when tightening budgets. From there, technology automatically sends customers text marketing messages, which gives them the ability to reorder via text when suitable to the restaurant.

Back of House 211

Back of House Customer Service Budgeting Pricing 211

Hotelogix

AUGUST 26, 2024

Better Budgeting : Effective departmental communication helps with better financial planning and budgeting.  Good communication skills will impress your guests, further proving beneficial to your hotel business. They may have valuable ideas for improving customer service and hotel operations.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Revenue Hub

SEPTEMBER 27, 2023

Generating revenue is key to any business, including hotels. For example, offering a limited-time promotion for a discounted room rate during the off-season to attract budget-conscious travellers. This approach involves engaging with your guests before, during, and after their stay, aiming to create emotional bonds and repeat business.

Marketing 93

Marketing Guest Satisfaction Reservations Book 93

7 Shifts

NOVEMBER 15, 2024

Hiring the right people can make or break your business. After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. How do you manage the restaurant’s budget and control costs?

Communication 78

Communication Server Special Events Training 78

Les Roches

MAY 9, 2023

Corporate events management involves overseeing the organization and execution of various business-related events. Corporate events are a great way for companies to network with potential business partners and investors, showcase their products or services, raise brand awareness, and reward their employees.

Events 52

Events Event Coordination Budgeting Customer Service 52

The Restaurant Times

OCTOBER 26, 2023

Instead of offering an extensive menu with a limited budget, he recommended focusing on a specific cuisine initially. Chandrajyoti also discussed how technology has transformed the restaurant business, making operations smoother and improving the customer experience. Two primary hurdles stood out in his experience.

Budgeting 52

Budgeting POS Systems Customer Service Communication 52