Remove Budgeting Remove Business Remove Customer Service
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10 Tips to Improve Hotel Customer Service

Hotelogix

Customer service in hotels is arguably one of the most important considerations that guests make before booking a room. While quality hotel customer service can be a huge boon for your business, offering inexcusable customer care in the hospitality industry can be just as disastrous.

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Why Restaurants Should Prioritize Technology In 2023 Budgets

Modern Restaurant Management

Between dining restrictions, inflation, and the ongoing labor shortage, many businesses have been forced to close their doors, change their operations, or otherwise look for alternative solutions. For many, that solution lies in technology such as self-service kiosks, QR codes, and online ordering.

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Why the Marketing Budget Should Include Customer Service Training

Hospitality Net

Many companies still believe that customer service is what happens when something goes wrong. However, that is only one part of customer service. The bigger picture is that customer service happens throughout a customer’s entire experience while doing business with you.

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Restaurants Under Attack from Cybercriminals: How to Protect Your Business

Modern Restaurant Management

Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. While many restaurant owners may not think they need to worry about cyber attacks, the reality is that no business is immune.

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How Restaurant Owners Can Prepare for the COVID-19 Cold Weather Lull

Modern Restaurant Management

Restaurant owners are being forced to find a way to make it through winter with vastly reduced revenue, and many operators are scrambling to reallocate budgets and manage staffing to survive COVID-19. Using the off-season to plan and improve your business product or service offerings can help you flourish during the busy season.

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How To Create the Perfect Hotel Marketing Budget

Revenue Hub

NB: This is an article from Travelboom Hoteliers understand the importance of budget season, but often dread dealing with the details. OTAs: At TravelBoom we like to think of the OTAs as a new business tool, not a set-and-forget way to fill empty rooms. Some may not even know where to begin. If not, now’s the time to create one.

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Is your business in shape for the year?

Hospitality Magazine

People will adjust their budgets and choices, and you’re flexible enough to meet them with fresh new offers. Double down on customer service, removing friction and delays. Part of this is a boost to staff training: start with tray skills and simple sales scripts, then find ways to make service faster.