Hotelogix

APRIL 11, 2025

Technology Trends Hotels Are Adopting Today To meet modern guest expectations, hotels are embracing various technological innovations :​ Mobile Apps Guests now expect intuitive mobile apps that let them book rooms, check in or out, request services, and even control in-room amenities — all from the palm of their hand.

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Larry Mogelonsky

APRIL 14, 2025

Many of these innovations may already be available and simply require your initiative, investment and staff training for implementation. Its also important to acknowledge that unlocking these savings may require some upfront spending whether its capex for implementation, additional opex, or the time needed for training and adaptation.

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Housekeeping Procurement Scheduling Training 130

Hotelogix

MARCH 21, 2025

In this article, we’ll explore why AI messaging is becoming a must-have for hotels, how it enhances operational efficiency, and how it helps drive direct bookings while reducing reliance on OTA. Hotels that have implemented AI-driven assistant chatbots have seen direct bookings increase by as much as 25%.

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Guest Services Guest Satisfaction Book Training 100

Soft Inn

SEPTEMBER 30, 2024

The reservation department is a crucial component of any hotel, serving as the foundation for ensuring smooth guest bookings and maximizing occupancy rates.

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Reservations Training Guest Satisfaction Book 130

STAAH

JANUARY 14, 2025

As traveler behaviors continue to shift and technology reshapes how we plan trips, one thing remains constant: Googles dominance as the go-to platform for travel research and booking. As a hotelier, ensuring your property appears prominently in this ecosystem is vital to capturing potential guests’ attention and driving direct bookings.

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Pricing Book Information Training 109

Revenue Hub

JANUARY 14, 2025

” In 2025, this initiative has led to a staggering 600% increase in extended stay bookings compared to pre-pandemic levels, up from 450% in 2024. This innovative approach has resulted in a 32% increase in repeat bookings from high-value customers in 2025, up from 25% in the previous year.

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Pricing Guest Satisfaction Book Training 109

Hotelogix

NOVEMBER 28, 2024

Fixing the Drop-Off Problem Ever notice how many visitors browse your website but never actually book? The cloud-based platform provides real-time access to critical data, enabling hoteliers to manage bookings and inventory across multiple channels seamlessly. It’s a frustrating problem, and AI might be able to help.

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Housekeeping Budgeting Demo Pricing 147

Hotelogix

DECEMBER 17, 2024

Fraudulent Transactions Hotels face card-not-present fraud where stolen credit cards are used for online bookings. Third-party bookings often confuse guests about who is responsible for processing refunds. Consistent Communication: Display these policies prominently on your website, booking platforms, and OTA listings.

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Document Communication Book Reservations 100

Hotelogix

NOVEMBER 7, 2024

This blog outlines simple, actionable strategies that hotels of all sizes can use to grow their business, from direct bookings to pricing strategies and everything in between. By encouraging guests to book directly through your website, you can keep more of the revenue and build stronger relationships with your guests.

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Pricing Book Events Demo 130

Hotelogix

DECEMBER 19, 2024

This data includes guest likes, booking trends, and more. It applies historical data and machine learning algorithms to predict booking patterns, seasonal demand, and potential revenue opportunities. Teaching and Setup: Full training for your staff. Training: Give all users complete training.

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Maintenance Training Pricing Information 100

Larry Mogelonsky

MARCH 10, 2025

While hotels in the United States must comply with the Americans with Disabilities Act (ADA), this often translates to meeting only the minimum design criteria, training, SOPs, or cultural appreciation. As well, and as is true for other properties, exceptional service can overcome any fault.

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Training Catering Communication Marketing 130

Horizon Hospitality

DECEMBER 18, 2024

These programs offer a variety of health-supporting services, including: Fitness Classes: From gentle yoga and chair aerobics to more intensive classes like strength training and water aerobics, these classes boost both physical and mental health.

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Document Catering Training Information 130

Hotelogix

FEBRUARY 13, 2025

Moreover, these employees are not even well-trained or skilled to sell the rooms online. Lack of reviews : It is believed that reviews strongly influence a traveler’s decision making as 90% of travelers book a hotel based on pure reviews and not fancy advertisements. Read: Does your hotel have enough reviews to get you views? )

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Marketing Budgeting Blog Reservations 130

Hotelogix

MARCH 21, 2025

Train till they achieve perfection : Your hotel staff needs to be trained regularly in order to understand the duties and provide a satisfying guest experience. Train the staff on their conduct, presentation, interpersonal and communication skills that will be beneficial for both hotel and staff.

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Training Housekeeping Communication Reservations 100

Hotelogix

FEBRUARY 28, 2025

The Rise of AI in Hospitality Technology has changed how people book and experience hotels. Hotels worldwide use ChatGPT to: Talk to guests 24/7 – Whether it’s a booking question or a dinner reservation, AI answers instantly. Handle bookings and cancellations smoothly – No long waiting times, just instant action.

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Book Guest Satisfaction Guest Retention Training 130

Hotelogix

FEBRUARY 17, 2025

But being a hotelier, have you ever questioned yourself, why is my hotel ever booked but profits not up to the mark? On the face of it all is well, guests are checking in, rooms are filling and forward bookings are healthy. Training also leads to better employee retention, which reduces hiring costs.

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Guest Satisfaction Training Scheduling Housekeeping 100

Hotelogix

OCTOBER 24, 2024

Plus, you have to spend on software upgrades and staff training. With this, you don’t have to spend on servers, IT team, staff training, and upgrade costs, etc. This would lead to overbooking and double booking. OTAs help you sell more rooms via their websites – called indirect booking.

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Hospitality Net

AUGUST 13, 2024

Italy’s first luxury train, La Dolce Vita Orient Express, will commence its covetable journeys in Spring of 2025, with bookings now open at orient-express.com.

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Training Reservations Book 105

STAAH

MARCH 11, 2025

Why Guest Reviews Matter Guest reviews play a critical role in shaping a hotel’s reputation and influencing potential guests’ booking decisions. Research shows that 81% of travelers always or frequently read reviews before booking a hotel, and properties with higher ratings see increased direct bookings and revenue.

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Guest Satisfaction Training Book 81

Revenue Hub

JANUARY 15, 2025

Optimize resources: Improve efficiencies in hiring, training, and scheduling. Travel trends: Booking patterns, rate resistance, cancellations, and related trends. Current bookings: Rooms on the books and the booking pace. Be proactive: Enhance sales, marketing, and revenue strategies.

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Pricing Budgeting Article Book 107

Revenue Hub

MAY 24, 2024

Even in today’s digital age, the voice channel remains powerful for hotel bookings. Our 2024 Hospitality Benchmark Report found that the voice channel maintains the highest average booking value of any channel, and outbound call campaigns can net properties an additional $1,717 per room each year on average.

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Book Training Reservations Article 108

STAAH

MARCH 4, 2025

With 87% of travelers reading online reviews before booking and 53% abandoning a website that takes longer than three seconds to load, hotels cannot afford to overlook digital marketing. Yet, many continue to make costly mistakes, missing out on direct bookings, guest engagement, and long-term loyalty.

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Marketing Book Blog Communication 91

SiteMinder

NOVEMBER 24, 2024

Leadership roles in hospitality are similar to leadership roles in other industries, in that the focus is on training, guiding and managing a team. Experience is key, but training can help you to develop faster. Programs usually feature curriculums that take months to complete, but provide in-depth training on hospitality leadership.

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Training Communication Workshop Customer Service 93

Revenue Hub

JULY 18, 2024

Tapping into guest reviews and social media is a smart strategy that can set your property apart and drive direct bookings. This blog explores how accommodation providers can transform reviews into revenue by utilizing social media to drive direct bookings. Combined, they can significantly increase your direct bookings.

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Book Guest Satisfaction Training Article 104

Larry Mogelonsky

NOVEMBER 5, 2024

Right from the time our guests make a booking to the time they reach Rome, and even after departure, our guests experience the attentiveness and warmth of the entire team. At Rocco Forte Hotels, we focus on training, cross-training, and career development to have an enthusiastic team.

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Concierge Communication Training Definition 130

InnQuest

APRIL 3, 2023

For instance, online booking systems, channel managers, and revenue management software can help you manage reservations, room rates, and availability across different channels. Utilizing cloud-based hotel management software can simplify room block management and provide real-time updates on room availability, bookings, and cancellations.

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Training Property Management Special Events Guest Satisfaction 222

InnQuest

MARCH 2, 2023

This includes everything from online booking systems and inventory management to customer relationship management tools. Focus on Employee Training and Development Your employees are the face of your hotel, and providing them with proper training and development opportunities is essential for creating a positive guest experience.

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Customer Service Training Guest Satisfaction Pricing 224

Modern Restaurant Management

JANUARY 7, 2025

" Coaching and Empowering Teams for Ownership As I shared in my second book, Soft Skills Playbook, accountability thrives in an environment where employees feel empowered to act, solve problems, and learn from their experiences. Offer training, mentorship, and opportunities for employees to flex their developing accountability muscles.

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Accounting Server Communication Customer Service 167

STAAH

JULY 16, 2024

Tapping into guest reviews and social media is a smart strategy that can set your property apart and drive direct bookings. This blog explores how accommodation providers can transform reviews into revenue by utilizing social media to drive direct bookings. Combined, they can significantly increase your direct bookings.

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Book Training Guest Satisfaction Blog 113

Revenue Hub

JULY 17, 2024

n the competitive landscape of the hospitality industry, email marketing has emerged as a powerful tool for hotels to increase bookings and revenue. In-Person Collection Train your front desk and concierge staff to ask guests if they would like to join your email list at check-in or check-out.

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Book Marketing Concierge Article 108

InnQuest

SEPTEMBER 12, 2023

This includes advertising, promotions, pricing strategies and partnerships with travel agencies and online booking platforms. This involves recruiting, training, and retaining qualified staff, creating a positive work culture and offering opportunities for career growth.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Revenue Hub

DECEMBER 19, 2024

These scenarios illustrate how flexibility can lead to greater customer satisfaction and loyalty, ultimately translating into repeat bookings and positive reviews. Decide on the fees you will charge and ensure these are communicated transparently to guests during the booking process.

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Travel and Tourism Article Scheduling Guest Satisfaction 97

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. The better trained your staff is, the more likely they will be highly motivated and efficient at their jobs. That boils down to employing well-trained and motivated staff who know what, what and how to do it.

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Front of House Training Customer Service Communication 218

Revenue Hub

NOVEMBER 25, 2024

Yes, accounting is responsible for maintaining the books, the assets and the liabilities and ensuring the health of the financial machine, but it’s your responsibility to make sure your departmental costs are in-line. #2 4 Excuse – No one is training me. Being an owner or a victim, it’s simply a habit and a choice. #1

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Accounting Article Training Book 109

Hotelogix

JANUARY 19, 2025

If your hotel isn’t easy to find or doesn’t make a great first impression because of poorly optimized listings or outdated marketing strategy can lead to missed bookings and lost revenue. Online Reviews: Trust and Visibility Before booking a room, what’s the first thing a guest does? They check the reviews.

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Marketing Book Budgeting Blog 100

Revenue Hub

NOVEMBER 7, 2024

Include good old-fashioned story books in the room and again, you have a lovely family experience. Kids are on an adventure; parents are happy if the kids are happy, and you diversity into a new vertical with very little expense. Is there a case for zip-and-link beds if you want to increase your tour market or ‘friends’ weekend breaks?

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Pricing Blog Article Training 109

Revenue Hub

MARCH 26, 2025

The objective of this blog is to help property managers of all categories and sizes grow their direct booking channels, a job that typically falls on marketing. Took a tube/train/bus? Booking behaviour Booking channel: Did they book directly through your website or through an OTA? Did they Uber it?

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