Revenue Hub

NOVEMBER 2, 2023

Marketing efforts are usually front of mind when it comes to boosting bookings, but what’s behind a good marketing strategy? NB: This is an article from WebRezPro In more ways than one, your property management system (PMS) is at the heart of driving reservations—not just managing them.

Book 92

Book Guest Services Article Marketing 92

SiteMinder

DECEMBER 13, 2023

Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience. In their quest for efficient guest transportation and concierge services, Axel Hotels was introduced to Welcome Pickups via SiteMinder’s Hotel App Store.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience? It's the overall feeling, impression, and satisfaction a guest takes away from their stay.

Guest Services 130

Guest Services Customer Service Book Demo 130

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

STAAH

DECEMBER 10, 2023

It is these names that inspire the name The Smith House, providing guests with a sense of familiarity and comfort with every visit and to one day be a name that will be well recognised across the country – and beyond. Freeing up staff time to re-establish The Smith House’s stellar guest service was important.

Book 84

Book Demo Pricing Guest Services 84

Hotelogix

DECEMBER 17, 2024

Fraudulent Transactions Hotels face card-not-present fraud where stolen credit cards are used for online bookings. Cancellation and No-Show Policies When cancellation terms are unclear, guests may dispute charges for no-shows. Third-party bookings often confuse guests about who is responsible for processing refunds.

Document 100

Document Communication Book Reservations 100

Hotelogix

SEPTEMBER 12, 2024

It enables hotels—whether small, independent, or part of a group—to handle front office workflow, including booking, guest check-ins and checkouts, assigning rooms, managing housekeeping tasks, and billing. In essence, a hotel PMS automates and streamlines operations, saving time and enhancing guest service.

Property Management 130

Property Management Housekeeping Maintenance Server 130

Hotelogix

OCTOBER 30, 2024

Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history. Missing any of these reports may result in a lot of miscalculation.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. Guest communications have seen a significant transformation recently.

Communication 219

Communication Reservations Book Information 219

Hotelogix

OCTOBER 18, 2023

Also known as Hotel Property Management Software (Hotel PMS) or hotel management system, it enables hoteliers to efficiently manage reservations, housekeeping, guest data, accounting, distribution, etc. It automates several tasks, including room allocation, check-in and check-out, room service, and bill posting.

Housekeeping 130

Housekeeping Reservations Server Accounting 130

eZee Absolute

NOVEMBER 8, 2023

A survey conducted by Hotel Internet Services found that 85% of guests reported that the quality of the hotel’s Wi-Fi affected their decision to book a specific hotel location or brand. And 43% of guests surveyed felt that hotels needed more bandwidth to meet their expectations. Get my point?

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Hotelogix

FEBRUARY 8, 2024

Creating a guest-centric hotel isn't just about smiling at guests when they walk through the door; it's a philosophy that shapes every interaction, service, and amenity your hotel offers. The goal is simple - make every guest feel special from when they start booking to when they check out (and even beyond).

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Demo Guest Services Guest Satisfaction Document 147

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. Book a demonstration of our award-winni ng hotel management software here.

Property Management 130

Property Management Catering Housekeeping Accounting 130

Hotelogix

OCTOBER 19, 2023

It lets them assign rooms to guests and offer check-in and check-out facilities. It also aids in managing reservation cancellations and modifications, accepting reservations, sending confirmation emails, extending self-service facilities to guests, processing payments, etc.

Server 130

Server Housekeeping Accounting Book 130

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. The company, thereby, allows hoteliers to manage all areas of their guest experience, right from reservations to reviews, in a seamless manner.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

Hotel Business

JULY 9, 2024

The solution also includes a booking engine and quotation tool to help event planners quickly find the space they need for their budget and requirements. Now, our customers can leverage Duetto to optimize pricing, manage inventory and streamline bookings for individual guests, groups and function spaces—all in a single, unified solution.

Accounting 104

Accounting Concierge Book Communication 104

Revenue Hub

NOVEMBER 17, 2022

This can include a hotel’s website, its social media platforms, phone or email reservations, metasearch engines, or OTAs. This article will examine how hotels can leverage distribution technology and strategies to drive bookings, access new markets, and increase profitability. 26% increase in hotel reservations.

Book 81

Book Article Reservations Accounting 81

Revenue Hub

JANUARY 18, 2024

Daily, hotels experience a steady stream of post-booking, pre-arrival requests. NB: This is an article from Roomdex , one of our Expert Partners Entertaining these guest requests can actually represent the majority of the guest/hotel interaction for any stay. Special requests after the initial reservation or booking are common.

Reservations 94

Reservations Article Pricing Guest Services 94

InnQuest

SEPTEMBER 13, 2022

Through an app, guests can book and manage their stay, check in and out of the property, leave reviews, and access hotel information via a digital folder, as well as access Wi-Fi and communicate with staff. The booking engine is what allows customers to book rooms and other facilities in a hotel online.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Hotelogix

OCTOBER 7, 2024

Right from rate management to distribution management to reservation management and corporate and travel agent management, hoteliers can manage everything from their corporate office with a clear view of each property.   Book a Demo with Hotelogix PMS

Travel and Tourism 130

Travel and Tourism Demo Reservations Guest Services 130

Revenue Hub

JULY 8, 2024

Imagine this: From the moment a guest books their stay until their final farewell, you can offer personalized communication that leaves a lasting impression. In today’s fast-paced world, SMS automation is revolutionizing how hotels interact with their guests, ensuring every interaction is seamless, timely, and meaningful.

Housekeeping 79

Housekeeping Reservations Scheduling Article 79

SiteMinder

SEPTEMBER 12, 2024

Integrated into your website, mobile app, or social media, it lets guests ask questions, make bookings, request services, and get personalised recommendations in real time. Hotel c hatbots have been spoken about at length across many industries where customer service is a key aspect of running a successful business.

Book 97

Book Communication Pricing Property Management 97

Revenue Hub

MAY 26, 2023

Offer personalized packages Give them different options to contact the hotel staff Let them decide when they need housekeeping 10+ guest service ideas to improve their experience. Send out booking confirmation instantly A booking confirmation email informs guests that their reservation has been accepted.

Housekeeping 88

Housekeeping Reservations Communication Information 88

Revenue Hub

NOVEMBER 1, 2023

So, how much does it cost to acquire a booking at your hotel? NB: This is an article from Hotelogix However, it’s much more complicated than that, so understanding what GAC is and how to calculate Guest Acquisition Cost (GAC) correctly is crucial. At first, this seems to be a straightforward metric.

Article 95

Article Marketing Information Book 95

Hotelogix

APRIL 18, 2024

One hotelier in Tanzania (now a client), would log into every OTA and update his room inventory whenever there was a booking or a cancellation. For his twelve-room property, on average, he would receive nine bookings and about two cancellations per day, and his business was listed on eight OTAs.

Blog 130

Blog Communication Definition Book 130

Revenue Hub

FEBRUARY 14, 2024

NB: This is an article from Lybra , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Integrate Advanced Hotel Technologies To maintain competitiveness and meet the evolving expectations of guests, city hotels are increasingly integrating advanced technologies into their operations.

Article 93

Article Pricing Book Guest Services 93

Revenue Hub

MAY 17, 2024

Many hotels collect guest data with the guest’s permission but how many truly use it effectively? Enhancing the Booking Process Businesses have only 7 seconds to make a first impression as consumers decide whether to continue interacting or to move on and search elsewhere. Personalization is critical.

Marketing 91

Marketing Travel and Tourism Book Communication 91

Revenue Hub

JUNE 27, 2023

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey. Personalization is critical.

Marketing 88

Marketing Book Travel and Tourism Communication 88

STAAH

APRIL 30, 2024

Legacy system upgrades: Many hotels still rely on outdated legacy systems for operations such as property management, reservations and accounting. Mobile technology integration: Hotels are increasingly leveraging mobile technology to enhance guest experiences and streamline operations.

Guest Services 88

Guest Services Communication Property Management Reservations 88

InnQuest

SEPTEMBER 21, 2022

Guests are far more likely to choose or return to your establishment rather than trying out your competitors when you can show them that you understand and anticipate their demands. Exceeding guests’ service expectations is a vital measure any company needs to take in these challenging economic times. Cleanliness.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Hotelogix

AUGUST 26, 2024

Local Attractions: Mention nearby attractions, dining options, and activities to help guests make the most of their visit. Contact Information: Provide contact details for the front desk or guest services if the guest needs assistance during their stay. Example: “We hope you have a wonderful stay with us.

Information 100

Information Concierge Reservations Communication 100

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

SiteMinder

APRIL 11, 2024

Listing on Airbnb can be a more cost-effective marketing strategy compared to traditional advertising, with fees primarily commission-based, aligning costs directly with bookings. Typically, Airbnb charges hosts (which would include hotels) a 3% fee per booking. Cost-effective marketing. Meeting expectations.

Book 98

Book Pricing Marketing Information 98

Revenue Hub

JUNE 27, 2024

A guest’s stay starts far before they step foot on the property. The instant a reservation is booked, the guest experience begins! The more your team is able to customize aspects of their stay and meet their preferences, the more welcome and appreciated that guest will feel.

Workshop 86

Workshop Guest Satisfaction Housekeeping Article 86

SiteMinder

JUNE 26, 2024

This is thanks to the advanced technology solutions that exist today such as revenue management systems, central reservation systems, real-time business intelligence tools, channel managers, and more. Improved forecasting: Revenue optimization involves analyzing data on past booking trends, competitor pricing, and market conditions.

Pricing 72

Pricing Book Reservations Blog 72

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience. Let me get that for you.

Housekeeping 91

Housekeeping Training Guest Services Communication 91