InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. Key Pillars of a Guest-centric Cloud Property Management System.

Property Management 130

Property Management Catering Housekeeping Accounting 130

SiteMinder

MAY 8, 2024

What is an Airbnb property management service? An Airbnb property management service is designed to streamline your short-term rental operations by handling essential tasks such as listing optimisation, guest communication, and check-in/check-out logistics.

Property Management 52

Property Management Maintenance Communication Housekeeping 52

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. Its products include hotel property management software , channel management system , and hotel customer relationship management systems.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

Hotelogix

OCTOBER 4, 2024

In today’s competitive hospitality industry, managing bookings efficiently can make or break a hotel's success. For small and mid-size hotels, having the right OTA ( Online Travel Agencies ) channel manager is critical. Pooled Inventory: Look for a channel manager that supports pooled inventory.

Pricing 130

Pricing Guest Satisfaction Book Demo 130

Hotelogix

DECEMBER 17, 2024

Fraudulent Transactions Hotels face card-not-present fraud where stolen credit cards are used for online bookings. Cancellation and No-Show Policies When cancellation terms are unclear, guests may dispute charges for no-shows. Third-party bookings often confuse guests about who is responsible for processing refunds.

Document 100

Document Communication Book Reservations 100

InnQuest

MARCH 1, 2023

Communications following a stay, either requesting feedback or promotional offers encouraging guests to revisit. The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond.

Communication 219

Communication Reservations Book Information 219

Hotelogix

OCTOBER 19, 2023

Managing daily hotel operations is undoubtedly a complex and stressful task. We are talking about the Hotel Property Management System, also called the Hotel PMS System. They include history and forecast reports, hotel revenue reports, hotel reservation reports, night audit reports, MIS and manager flash reports, and many more.

Server 130

Server Housekeeping Accounting Book 130

STAAH

NOVEMBER 19, 2024

Example: A guest celebrating a birthday might find a complimentary dessert or room upgrade waiting for them—a small touch that creates unforgettable moments. From last-minute bookings to handling unexpected challenges like weather delays, adaptability ensures that professionals can remain calm and resourceful under pressure.

Guest Satisfaction 86

Guest Satisfaction Communication Workshop Concierge 86

SiteMinder

SEPTEMBER 12, 2024

Integrated into your website, mobile app, or social media, it lets guests ask questions, make bookings, request services, and get personalised recommendations in real time. Hotel c hatbots have been spoken about at length across many industries where customer service is a key aspect of running a successful business.

Book 97

Book Communication Pricing Property Management 97

Hotelogix

APRIL 18, 2024

One hotelier in Tanzania (now a client), would log into every OTA and update his room inventory whenever there was a booking or a cancellation. For his twelve-room property, on average, he would receive nine bookings and about two cancellations per day, and his business was listed on eight OTAs.

Blog 130

Blog Communication Definition Book 130

InnQuest

SEPTEMBER 13, 2022

Through an app, guests can book and manage their stay, check in and out of the property, leave reviews, and access hotel information via a digital folder, as well as access Wi-Fi and communicate with staff. The booking engine is what allows customers to book rooms and other facilities in a hotel online.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Hotelogix

OCTOBER 7, 2024

This waiver of the license fee will be helpful for new independent hotels setting up shop in the Kingdom and hotel groups planning to expand by adding new properties.   Book a Demo with Hotelogix PMS It is now time for you to adopt the right technology to drive your hotel business. 

Travel and Tourism 130

Travel and Tourism Demo Reservations Guest Services 130

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry.  This streamlined process enhances guest satisfaction and encourages more bookings.

Reservations 100

Reservations Book Information Guest Satisfaction 100

STAAH

OCTOBER 1, 2023

Destiny Scotland Apartments offers guests a real taste of Scottish architecture and history across Scotland’s capital city Edinburgh & Glasgow where guests experience living in contemporary yet traditional surroundings. This led to booking errors that resulted in a compromised guest experience.

Book 91

Book Guest Services Property Management Pricing 91

Hotelogix

OCTOBER 18, 2023

This guide will offer you an in-depth overview of hotel management software, its benefits, features, and how it can help hoteliers like you to run your business successfully. What is hotel management software? It automates several tasks, including room allocation, check-in and check-out, room service, and bill posting.

Housekeeping 130

Housekeeping Reservations Server Accounting 130

Revenue Hub

APRIL 2, 2024

At the heart of every great hospitality organization is a great property management system (PMS). NB: This is an article from Infor Subscribe to our weekly newsletter and stay up to date However, the role of property management systems is evolving. In fact, the hotel PMS market size was estimated at USD 7.15

Property Management 99

Property Management Article Server Customer Service 99

STAAH

APRIL 30, 2024

Tech switching in the hotel industry refers to the process of adopting new technologies or upgrading existing systems to improve operational efficiency, enhance guest experiences, and stay competitive. Mobile technology integration: Hotels are increasingly leveraging mobile technology to enhance guest experiences and streamline operations.

Guest Services 88

Guest Services Communication Property Management Reservations 88

Revenue Hub

MAY 17, 2024

Many hotels collect guest data with the guest’s permission but how many truly use it effectively? Enhancing the Booking Process Businesses have only 7 seconds to make a first impression as consumers decide whether to continue interacting or to move on and search elsewhere. Personalization is critical.

Marketing 91

Marketing Travel and Tourism Book Communication 91

Hospitality Net

JUNE 27, 2024

Property Management Systems have revolutionized the way hotels operate, offering seamless booking experiences and personalized guest services. But as much as this poses opportunities it also leaves a threat: the mishandling of guests’ personal information.

Guest Services 52

Guest Services Property Management Information Book 52

Revenue Hub

JUNE 27, 2023

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey. Personalization is critical.

Marketing 88

Marketing Book Travel and Tourism Communication 88

InnQuest

SEPTEMBER 21, 2022

Guests are far more likely to choose or return to your establishment rather than trying out your competitors when you can show them that you understand and anticipate their demands. Exceeding guests’ service expectations is a vital measure any company needs to take in these challenging economic times. Cleanliness.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

SiteMinder

APRIL 11, 2024

Listing on Airbnb can be a more cost-effective marketing strategy compared to traditional advertising, with fees primarily commission-based, aligning costs directly with bookings. Typically, Airbnb charges hosts (which would include hotels) a 3% fee per booking. Cost-effective marketing. Meeting expectations.

Book 98

Book Pricing Marketing Information 98

Revenue Hub

JUNE 28, 2024

Property Management Systems have revolutionized the way hotels operate, offering seamless booking experiences and personalized guest services. From that moment that a guest makes a hotel booking, an invisible hand starts cataloging every move.

Information 85

Information Article Training Server 85

Revenue Hub

AUGUST 1, 2023

You see the bubble effect in the look and functionality of Disney websites and booking engines. It’s particularly cheap and simple to do if your property management system has a built-in website feature. Third, book easily. And tools like automated guest chatbots don’t have to replace human connection.

Concierge 88

Concierge Guest Services Article Book 88

Revenue Hub

JULY 31, 2024

Here’s how to effectively use data to enhance your pricing strategies: Learn from the past Use reports from your property management system (PMS) to analyze historical data. Adjusting your distribution accordingly will help you maximize revenue closer to the booking date. Are your guests primarily corporate or leisure travelers?

Pricing 89

Pricing Book Marketing Article 89

Hotelogix

AUGUST 26, 2024

Local Attractions: Mention nearby attractions, dining options, and activities to help guests make the most of their visit. Contact Information: Provide contact details for the front desk or guest services if the guest needs assistance during their stay. Example: “We hope you have a wonderful stay with us.

Information 100

Information Concierge Reservations Communication 100

Hotelogix

AUGUST 26, 2024

  Reduced Costs : Effective communication among staff prevents costly mistakes, such as double bookings. Increased Revenue : Quick responses to guest needs lead to higher satisfaction, encouraging more spending and repeat visits. Why is Two-Way Communication Required in a Hotel? 

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Hotelogix

SEPTEMBER 13, 2024

Star Rating Requirements Each star level has its specific requirements that a hotel must meet: 1 Star Hotel Rating System: Basic room options, shared bathrooms in some cases, and a limited range of services. 3 Stars Hotel Rating System: More comfort, which includes decorated lobbies, room service, and potentially a fitness center.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Star Rating Requirements Each star level has its specific requirements that a hotel must meet: 1 Star Hotel Rating System: Basic room options, shared bathrooms in some cases, and a limited range of services. 3 Stars Hotel Rating System: More comfort, which includes decorated lobbies, room service, and potentially a fitness center.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

eZee Absolute

AUGUST 29, 2023

One such software your property needs is a cloud-based Property Management System (PMS). It enables seamless reservation management, guest check-ins, and check-outs, reducing wait times and ensuring a smooth flow of guests through the property. Let me get that for you.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Hotel Business

NOVEMBER 12, 2024

In fact, loyal guests spend, on average, 22.4% more than sporadic guests and have 28% longer stays. Operating several systems across our property, we have taken steps to ensure we are working with providers that sync fully and bring an orientation toward collaboration, not single-source solutions.

Cost Reduction 59

Cost Reduction Property Management Guest Satisfaction Guest Services 59

SiteMinder

NOVEMBER 30, 2023

Travel technology comprises digital tools and platforms aimed at streamlining operations and enhancing guest experiences in the travel and hospitality sectors. It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

SiteMinder

OCTOBER 14, 2024

A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time.

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

SiteMinder

MAY 8, 2024

A hospitality app is a digital tool designed to help you streamline your operations, enhance the experience you offer your guests, and boost your business efficiency. These apps integrate functionalities like online booking, check-in/out processes, room service management, and guest feedback into one accessible platform.

Guest Satisfaction 52

Guest Satisfaction Book Demo Reservations 52

Hotel Owner

SEPTEMBER 19, 2024

There’s so much untapped potential in terms of upselling other services.” When he learned that a former colleague was looking to sell Chicostay, a platform for hotels that streamlines guest services and improves efficiency, he saw an opportunity to apply his expertise in transforming legacy industries.

Book 72

Book Pricing Communication Reservations 72

Larry Mogelonsky

DECEMBER 11, 2023

As we review the numbers thus far from 2023, operational and labor costs continue to edge up in lockstep with guest service expectations, and yet some of the latest projections show travel demand as normalizing at or slightly above current levels.

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100

Revenue Hub

OCTOBER 28, 2022

. “As a result, technology will be even more critical in a property’s success.” ” With these changes in behavior, hotels must have technology solutions in place to facilitate ancillary bookings, understand these preferences, optimize the required staff to fill them, and help staff maintain consistent service levels.

Special Events 75

Special Events Book Information Reservations 75