SiteMinder

SEPTEMBER 6, 2023

What is the online booking process? The online hotel booking process is how guests book and pay for a stay at your hotel. This process is made possible by your hotel’s website, open 24/7 to greet potential guests and turn their interest into confirmed stays.

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SiteMinder

MARCH 16, 2025

This includes guest services, housekeeping, food and beverage management, maintenance, financial administration, and staff supervision. Effective hotel operations ensure that all these departments work together efficiently to provide a seamless guest experience while optimising costs and revenue.

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Hotelogix

SEPTEMBER 12, 2024

It enables hotels—whether small, independent, or part of a group—to handle front office workflow, including booking, guest check-ins and checkouts, assigning rooms, managing housekeeping tasks, and billing. In essence, a hotel PMS automates and streamlines operations, saving time and enhancing guest service.

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eZee Absolute

NOVEMBER 8, 2023

A survey conducted by Hotel Internet Services found that 85% of guests reported that the quality of the hotel’s Wi-Fi affected their decision to book a specific hotel location or brand. And 43% of guests surveyed felt that hotels needed more bandwidth to meet their expectations. Get my point?

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InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. Book a demonstration of our award-winni ng hotel management software here.

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Property Management Catering Accounting Housekeeping 130

Revenue Hub

MARCH 21, 2024

In the future, hotels will utilize AI to sift through extensive guest data, tailoring each aspect of the guest experience, from the booking process to the stay itself, according to individual preferences.

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Hotelogix

SEPTEMBER 13, 2024

Higher star ratings demand a greater variety of facilities and services, which must be maintained to a high standard. Cleanliness and Maintenance Maintaining spotless cleanliness throughout the hotel and regular and adequate maintenance of all facilities is crucial. How to Improve a Hotel’s Star Ratings?

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Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Higher star ratings demand a greater variety of facilities and services, which must be maintained to a high standard. Cleanliness and Maintenance Maintaining spotless cleanliness throughout the hotel and regular and adequate maintenance of all facilities is crucial. How to Improve a Hotel’s Star Ratings?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

FEBRUARY 28, 2025

The Role of Technology in Enhancing Guest Experience Hospitality is built on recognition, warmth, and service —qualities no AI, no matter how advanced, can replicate. However, guests today also demand efficiency. They want to skip long lines, book services instantly, and receive personalized experiences without delays.  

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SiteMinder

SEPTEMBER 7, 2023

However, they are more than just additional charges on a guest’s bill. Examples might include resort fees that cover property maintenance, parking fees, or additional cleaning fees if guests bring pets. Reservation cancellation fees These are charged when guests cancel their bookings, especially if done at the last minute.

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SiteMinder

OCTOBER 11, 2022

As the face of the hotel, the receptionist is the first and last person guests interact with. Duties include greeting guests, making bookings, taking phone requests and managing complaints. This involves constant analysis of the market as well as negotiating with third party booking platforms. Hotel general manager.

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Revenue Hub

NOVEMBER 21, 2022

To summarize, the guest experience can be broken down into three stages: Pre-stay: where guest expectations are set through marketing messages and pre-stay communications. Think: your website, live chat agents, booking engine, social media profiles, etc. Little details and personal touches go a long way in the guest experience.

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Larry Mogelonsky

DECEMBER 11, 2023

As we review the numbers thus far from 2023, operational and labor costs continue to edge up in lockstep with guest service expectations, and yet some of the latest projections show travel demand as normalizing at or slightly above current levels. How is this done, though?

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Housekeeping Maintenance Scheduling Property Management 100

SiteMinder

OCTOBER 11, 2022

As the main guest service department in a hotel, front office functions include: Answering phones. Taking reservations or bookings over the phone. Greeting guests upon arrival. Checking guests in. Checking guests out. Assisting guests with changes to their bookings. Maintenance department.

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Hotelogix

AUGUST 26, 2024

  Reduced Costs : Effective communication among staff prevents costly mistakes, such as double bookings. Increased Revenue : Quick responses to guest needs lead to higher satisfaction, encouraging more spending and repeat visits.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

SiteMinder

MAY 8, 2024

An Airbnb property management service is designed to streamline your short-term rental operations by handling essential tasks such as listing optimisation, guest communication, and check-in/check-out logistics. Some companies might also charge additional fees for services such as cleaning, maintenance, and special guest services.

Property Management 52

Property Management Maintenance Communication Housekeeping 52

Hotelogix

JANUARY 2, 2025

Augmented and Virtual Reality Virtual Hotel Tours for Future Guests: VR lets future guests check out the hotel and what it offers before they book, helping them make better choices. Connecting with Other Hotel Tech: These setups can link up with other tools hotels use, like systems to manage pricing and talk to guests.

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Training Pricing Concierge Book 100

SiteMinder

SEPTEMBER 10, 2023

It serves as a financial blueprint, detailing various revenue streams such as room bookings, food and beverage sales, and ancillary services. On the revenue side, categorise income into room bookings, food and beverage sales, spa services, conference facilities, and any other ancillary services.

Budgeting 59

Budgeting Maintenance Front Desk Operations Document 59

SiteMinder

AUGUST 1, 2024

Sales channels: How you will determine your distribution strategy , whether it’s direct bookings, online travel agents (OTAs), or a combination of both. Staffing requirements: Determine the number of staff needed for each department (front desk, housekeeping, maintenance, food and beverage, etc.),

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Travel and Tourism Competitive Analysis Pricing Budgeting 95

Revenue Hub

MAY 18, 2023

The right PMS can also automate processes such as room assignments and inventory management to help reduce the workload for front desk staff, giving them more time to focus on delivering exceptional guest service. By offering personalized promotions and incentives, hotels can entice past guests to return and book again.

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Front Desk Operations Cost Reduction Book Training 98

SiteMinder

NOVEMBER 22, 2023

Dutch airline KLM is using a Facebook messenger chat service to send passengers booking confirmations, notifications, and boarding passes. This process is easily transferable to hoteliers who can maintain an ongoing dialogue with guests from the booking to check-out stages, and everything in between.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

SiteMinder

OCTOBER 16, 2022

Guests services such as massages and spa treatments. Maintenance. This covers all the main cash-generating activities of your business, such as room bookings , food and beverage sales and other sales. Repairs and maintenance. There are three main elements of a hotel income statement: Revenue. Food & beverage.

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Pricing Information Maintenance Accounting 72

Les Roches

JULY 11, 2023

One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings. Because they include the running and management of all aspects of a hotel, jobs in hotel management are extremely diverse.

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Maintenance Communication Concierge Housekeeping 40

Les Roches

JULY 4, 2024

Students will learn about guest service, customer satisfaction, the strategic management of hospitality operations, industry trends and cultural influences on guest experiences. These foundational modules set the stage for a well-rounded understanding of the hospitality sector.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

Les Roches

JULY 5, 2024

Marketing strategies for new resorts Publicizing the resort is essential for building brand awareness, attracting guests and driving bookings. Digital marketing tactics for promoting resorts Developing effective hospitality digital marketing strategies is essential for reaching and engaging with prospective guests.

Travel and Tourism 52

Travel and Tourism Resort Management Regulatory Compliance Concierge 52

Les Roches

JANUARY 8, 2024

A number of top hotel brands have embraced automation in the hospitality industry to provide greater comfort and convenience and elevate the guest experience. From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry.

Housekeeping 52

Housekeeping Training Hospitality Management Reservations 52

Les Roches

OCTOBER 30, 2023

Online travel agencies (OTAs) and booking platforms have revolutionized the way guests make reservations, offering greater convenience and access to a wide range of accommodation options. Changing consumer expectations: Modern travelers expect personalized experiences, seamless technology integration, and exceptional service.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Les Roches

JANUARY 19, 2024

Distribution channels principally include online travel agencies or direct bookings through your website or booking call centers. you’ll need a detailed breakdown of overheads such as staff wages, utilities, marketing efforts, and ongoing maintenance. If you’re trying to answer the question ‘How much does it cost to own a hotel?’

Marketing 52

Marketing Accounting Book Training 52

Les Roches

AUGUST 21, 2024

Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

SEPTEMBER 19, 2024

It’s a constant challenge, especially as competition and guest expectations are higher than ever. An incredible 81% of travelers rely on online reviews before booking. This is where a well-designed quality management program helps. Let’s look at how to keep up quality and standards in the hospitality sector.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Les Roches

SEPTEMBER 20, 2024

This includes taking responsibility for driving profitability and improving guest satisfaction through hotel asset management. Traditionally, a hotel general manager focuses on day-to-day operations, such as guest services, housekeeping and food and beverage management.

Strategic Planning 52

Strategic Planning Guest Satisfaction Training Regulatory Compliance 52

Revenue Hub

FEBRUARY 27, 2023

Though prices and demand are at all-time highs, costs are through the roof — rising labor costs, supply costs, property maintenance costs, etc. Everything from additional guest services , to in-stay purchasing, happy hours at the bar, to a flash-sale local tour impacts this metric. You can’t win at what you don’t measure.

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