Hotel Owner

JANUARY 15, 2025

In the hospitality industry , terms like “guest service” and “guest experience” are often used interchangeably. It’s important to understand these differences and know how to improve each one in your hotel to enhance guest satisfaction and loyalty. What is guest service?

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Guest Services Guest Satisfaction Training Concierge 72

InnQuest

SEPTEMBER 5, 2023

Guest Amenities: Guest amenities and housekeeping supplies are essential to maintaining room quality and a ensuring positive guest experience. Proper maintenance is crucial for guest services and reservations. This prevents overbooking and rate disparities, enhancing the guest experience.

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Guest Satisfaction Maintenance Pricing Book 218

Hotelogix

SEPTEMBER 12, 2024

It enables hotels—whether small, independent, or part of a group—to handle front office workflow, including booking, guest check-ins and checkouts, assigning rooms, managing housekeeping tasks, and billing. In essence, a hotel PMS automates and streamlines operations, saving time and enhancing guest service.

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Property Management Housekeeping Maintenance Server 130

SiteMinder

MARCH 16, 2025

This includes guest services, housekeeping, food and beverage management, maintenance, financial administration, and staff supervision. Effective hotel operations ensure that all these departments work together efficiently to provide a seamless guest experience while optimising costs and revenue.

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Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

InnQuest

SEPTEMBER 13, 2022

Automated housekeeping processes. Automated food service. It considers factors such as supply and demand, guest loyalty, market conditions, location, and the level of competition. Hotel housekeeping management systems work by tracking the status of each room in the hotel. Digital check-in kiosks. Digital folders.

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Housekeeping Book Information Guest Satisfaction 130

eZee Absolute

NOVEMBER 8, 2023

A survey conducted by Hotel Internet Services found that 85% of guests reported that the quality of the hotel’s Wi-Fi affected their decision to book a specific hotel location or brand. And 43% of guests surveyed felt that hotels needed more bandwidth to meet their expectations. Get my point?

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Guest Services Guest Satisfaction Concierge Housekeeping 66

NV Hotels

OCTOBER 29, 2022

This innovative and high tech company serving the hotel industry has various products and services to better serve guests. Hotel Genie provides Guest Services apps and tools that are purposely different. Help staff serve guests through quicker and more agile means.

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Concierge Housekeeping Information Guest Services 98

Revenue Hub

JULY 8, 2024

Imagine this: From the moment a guest books their stay until their final farewell, you can offer personalized communication that leaves a lasting impression. In today’s fast-paced world, SMS automation is revolutionizing how hotels interact with their guests, ensuring every interaction is seamless, timely, and meaningful.

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Housekeeping Reservations Scheduling Article 106

Hotelogix

OCTOBER 19, 2023

Most importantly, it captures guest details and stores them in a central repository for easy access.    Housekeeping: It connects housekeeping and the front office for better clarity on up-to-the-minute room status. Most importantly, direct bookings help hotels save on booking commission costs. 

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Hotelogix

OCTOBER 18, 2023

Also known as Hotel Property Management Software (Hotel PMS) or hotel management system, it enables hoteliers to efficiently manage reservations, housekeeping, guest data, accounting, distribution, etc. It automates several tasks, including room allocation, check-in and check-out, room service, and bill posting.

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Housekeeping Reservations Server Accounting 130

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. Book a demonstration of our award-winni ng hotel management software here.

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Property Management Catering Accounting Housekeeping 130

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

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Guest Services Definition Customer Service Concierge 52

eZee Absolute

AUGUST 29, 2023

But the one thing that is always constant is the day-to-day operations that define your guest experience. With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. The hospitality industry is ever-changing.

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Housekeeping Training Communication Guest Services 91

SiteMinder

MARCH 17, 2025

A hotel director oversees the daily operations of a hotel, ensuring everything runs efficiently while delivering a high standard of guest service. Theyre responsible for key areas such as staff management, guest satisfaction, and financial performance, all while aligning the hotels activities with broader business goals.

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Hotel Business

JULY 9, 2024

The solution also includes a booking engine and quotation tool to help event planners quickly find the space they need for their budget and requirements. Now, our customers can leverage Duetto to optimize pricing, manage inventory and streamline bookings for individual guests, groups and function spaces—all in a single, unified solution.

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Accounting Concierge Communication Book 104

Revenue Hub

JUNE 27, 2024

A guest’s stay starts far before they step foot on the property. The instant a reservation is booked, the guest experience begins! The more your team is able to customize aspects of their stay and meet their preferences, the more welcome and appreciated that guest will feel.

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Workshop Guest Satisfaction Housekeeping Training 108

Revenue Hub

MAY 26, 2023

Choice Giving guests options for everything from room type to dining preferences allows them to customize their experience to their liking. Offer personalized packages Give them different options to contact the hotel staff Let them decide when they need housekeeping 10+ guest service ideas to improve their experience.

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Housekeeping Reservations Communication Information 98

Hotelogix

FEBRUARY 28, 2025

The Role of Technology in Enhancing Guest Experience Hospitality is built on recognition, warmth, and service —qualities no AI, no matter how advanced, can replicate. However, guests today also demand efficiency. They want to skip long lines, book services instantly, and receive personalized experiences without delays.  

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Hotelogix

APRIL 18, 2024

One hotelier in Tanzania (now a client), would log into every OTA and update his room inventory whenever there was a booking or a cancellation. For his twelve-room property, on average, he would receive nine bookings and about two cancellations per day, and his business was listed on eight OTAs.

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Revenue Hub

FEBRUARY 21, 2024

One of the best ways to build customer loyalty is to adopt a guest-centric hotel strategy where guests feel that they are valued and treated exceptionally well, regardless of whether they’ve booked a standard room or an executive suite. This way, your guests will received a highly personalised and unforgettable experience.

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Communication Customer Service Housekeeping Article 109

InnQuest

SEPTEMBER 21, 2022

Guests are far more likely to choose or return to your establishment rather than trying out your competitors when you can show them that you understand and anticipate their demands. Exceeding guests’ service expectations is a vital measure any company needs to take in these challenging economic times. Cleanliness.

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Communication Customer Service Book Guest Satisfaction 130

Revenue Hub

NOVEMBER 21, 2022

To summarize, the guest experience can be broken down into three stages: Pre-stay: where guest expectations are set through marketing messages and pre-stay communications. Think: your website, live chat agents, booking engine, social media profiles, etc. Little details and personal touches go a long way in the guest experience.

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Book Communication Article Housekeeping 98

Larry Mogelonsky

DECEMBER 11, 2023

As we review the numbers thus far from 2023, operational and labor costs continue to edge up in lockstep with guest service expectations, and yet some of the latest projections show travel demand as normalizing at or slightly above current levels.

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Housekeeping Maintenance Scheduling Property Management 100

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

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Guest Services Concierge Definition Customer Service 95

SiteMinder

OCTOBER 11, 2022

As the main guest service department in a hotel, front office functions include: Answering phones. Taking reservations or bookings over the phone. Greeting guests upon arrival. Checking guests in. Checking guests out. Assisting guests with changes to their bookings. Housekeeping department.

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Hotelogix

AUGUST 26, 2024

  Reduced Costs : Effective communication among staff prevents costly mistakes, such as double bookings. Increased Revenue : Quick responses to guest needs lead to higher satisfaction, encouraging more spending and repeat visits. Why is Two-Way Communication Required in a Hotel? 

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Communication Training Guest Satisfaction Budgeting 100

Hotelogix

SEPTEMBER 13, 2024

Star Rating Requirements Each star level has its specific requirements that a hotel must meet: 1 Star Hotel Rating System: Basic room options, shared bathrooms in some cases, and a limited range of services. 3 Stars Hotel Rating System: More comfort, which includes decorated lobbies, room service, and potentially a fitness center.

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Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Star Rating Requirements Each star level has its specific requirements that a hotel must meet: 1 Star Hotel Rating System: Basic room options, shared bathrooms in some cases, and a limited range of services. 3 Stars Hotel Rating System: More comfort, which includes decorated lobbies, room service, and potentially a fitness center.

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Maintenance Travel and Tourism Customer Service Concierge 100

Revenue Hub

FEBRUARY 27, 2023

Everything from additional guest services , to in-stay purchasing, happy hours at the bar, to a flash-sale local tour impacts this metric. This allowed them to bypass stringent and often cost-intensive booking sources provided by the brands. It’s just passing the buck.

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Article Housekeeping Maintenance Information 97

SiteMinder

OCTOBER 11, 2022

As the face of the hotel, the receptionist is the first and last person guests interact with. Duties include greeting guests, making bookings, taking phone requests and managing complaints. This involves constant analysis of the market as well as negotiating with third party booking platforms. Hotel housekeeper.

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Maintenance Concierge Front of House Budgeting 72

Hotelogix

JANUARY 2, 2025

This kind of customization makes guests happier and more likely to come back. Technologies like self-check-in/check-out in hotels , systems to manage housekeeping, and ways to control inventory make operations smoother letting staff focus on giving great service instead of getting stuck with paperwork.

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Training Pricing Concierge Book 100

SiteMinder

MAY 8, 2024

An Airbnb property management service is designed to streamline your short-term rental operations by handling essential tasks such as listing optimisation, guest communication, and check-in/check-out logistics. Some companies might also charge additional fees for services such as cleaning, maintenance, and special guest services.

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Property Management Maintenance Communication Housekeeping 52

SiteMinder

AUGUST 1, 2024

Sales channels: How you will determine your distribution strategy , whether it’s direct bookings, online travel agents (OTAs), or a combination of both. Key personnel: List any other essential personnel, such as the general manager, head chef, head of housekeeping, and sales manager.

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Travel and Tourism Competitive Analysis Pricing Budgeting 95

Revenue Hub

MAY 18, 2023

The right PMS can also automate processes such as room assignments and inventory management to help reduce the workload for front desk staff, giving them more time to focus on delivering exceptional guest service. By offering personalized promotions and incentives, hotels can entice past guests to return and book again.

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Les Roches

JULY 3, 2024

Here are some key roles at the executive or top level: General manager: as the leader of a hotel, the general manager oversees all aspects of overall operations, including finance, guest services and staff management.

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Housekeeping Guest Satisfaction Front Desk Operations Events 52

SiteMinder

OCTOBER 14, 2024

A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time.

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Concierge Communication Guest Satisfaction Reservations 52

Hotel Owner

AUGUST 7, 2023

Despite the cost-of-living crisis and economic uncertainty, the international hospitality and tourism industry is experiencing a surge in bookings as the summer season reaches its peak. An estimated 235 million tourists travelled internationally in the first three months of this year, more than double those in the same period of 2022.

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Travel and Tourism Training Front of House Accounting 95