Hotelogix

JANUARY 18, 2024

In the hospitality industry, driving direct bookings through your hotel's website is crucial to remain competitive. The most important factor in achieving this is having a well-integrated booking engine. This technology can transform your website into a powerful tool to attract bookings. Let's explore how this works.

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STAAH

NOVEMBER 19, 2024

Example: A guest celebrating a birthday might find a complimentary dessert or room upgrade waiting for them—a small touch that creates unforgettable moments. From last-minute bookings to handling unexpected challenges like weather delays, adaptability ensures that professionals can remain calm and resourceful under pressure.

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Revenue Hub

DECEMBER 3, 2024

Here are some essential pricing optimization and analysis methods: Conjoint analysis is a survey-based statistical technique commonly used in market research to understand how consumers prioritize various attributes of a product or service.

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Hotel Owner

JANUARY 15, 2025

In the hospitality industry , terms like “guest service” and “guest experience” are often used interchangeably. It’s important to understand these differences and know how to improve each one in your hotel to enhance guest satisfaction and loyalty. What is guest service?

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Hotelogix

DECEMBER 17, 2024

Fraudulent Transactions Hotels face card-not-present fraud where stolen credit cards are used for online bookings. Cancellation and No-Show Policies When cancellation terms are unclear, guests may dispute charges for no-shows. Third-party bookings often confuse guests about who is responsible for processing refunds.

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Revenue Hub

NOVEMBER 2, 2023

Marketing efforts are usually front of mind when it comes to boosting bookings, but what’s behind a good marketing strategy? We’re not only talking about decreasing rates when occupancy is low; the secret to generating more bookings year-round lies in the data contained in your PMS. Who Are Your Guests and Why Do They Choose You?

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Hotelogix

DECEMBER 7, 2023

To be very precise, it has shaped the way guests book their accommodations at hotels. It allows travellers to compare rates and services of multiple properties. If you want to generate incremental OTA bookings well, you need to work with the best of them with a well-thought-out strategy. Then this guide is all you need. 

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Hotelogix

OCTOBER 10, 2024

Real-Time Updates: The cloud PMS updates all guest data and room statuses in real-time. Room Assignment: Once complete, the system provides a digital room key or instructs the guest to pick up a key from the kiosk. Verification: The guest inputs booking details, verifies their identity, and processes payments.

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STAAH

DECEMBER 10, 2023

It is these names that inspire the name The Smith House, providing guests with a sense of familiarity and comfort with every visit and to one day be a name that will be well recognised across the country – and beyond. Freeing up staff time to re-establish The Smith House’s stellar guest service was important.

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STAAH

MARCH 3, 2024

The vibrant city hotel’s revenue strategy, driven by STAAH’s OTA connections, resulted in a remarkable 300% year-on-year increase in direct bookings since the transition. Its unique blend of comfort accommodation and a stimulating atmosphere makes it a preferred choice for both business and leisure guests.

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Revenue Hub

JANUARY 24, 2025

As technology has crept into the cycle of guest service, todays guests have far fewer conversations with hotel staff. First, guests would call directly to book their room, or if they were early adopters of booking online, most called to reconfirm, because they did not yet trust the process.

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SiteMinder

SEPTEMBER 6, 2023

What is the online booking process? The online hotel booking process is how guests book and pay for a stay at your hotel. This process is made possible by your hotel’s website, open 24/7 to greet potential guests and turn their interest into confirmed stays.

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SiteMinder

DECEMBER 13, 2023

In their quest for efficient guest transportation and concierge services, Axel Hotels was introduced to Welcome Pickups via SiteMinder’s Hotel App Store. The decision to integrate Welcome Pickups into its portfolio was motivated by the convenience it offered in booking transfers.

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Hotelogix

JANUARY 19, 2025

With a well-integrated PMS, hoteliers can maximize visibility across multiple booking platforms, attracting more guests and boosting revenue. A robust PMS provides insights into occupancy trends, revenue metrics, and guest behavior patterns, allowing hoteliers to forecast demand and adjust strategies accordingly.

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Hotelogix

SEPTEMBER 12, 2024

  This article explores what hotel review websites are, highlights some of the best platforms, discusses their benefits, and outlines how hotels can effectively manage bookings and gather positive feedback using tools like Hotelogix Reputation Management. What Are Hotel Reviews Websites?

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MEWS

FEBRUARY 6, 2025

It automates core tasks such as room bookings, payments, inventory management, guest services, and staff scheduling - freeing up time for teams to focus on true hospitality. What is hotel management software? Hotel management software (HMS) is designed to simplify and centralize daily operations for hoteliers.

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Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience? It's the overall feeling, impression, and satisfaction a guest takes away from their stay.

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Guest Services Customer Service Book Demo 130

SiteMinder

MARCH 26, 2025

Maximise guest satisfaction with SiteMinder Personalise entertainment, streamline bookings, and deliver memorable guest experiences - all from one platform. Learn more How hotel room entertainment enhances guest experience Gone are the days when a few basic TV channels would cut it.

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InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

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Hotelogix

NOVEMBER 19, 2023

You can increase your rate and occupancy as many people will be looking to book their accommodations.   Your guest service standards: They significantly influence hotel occupancy rates. This word-of-mouth advertising can lead to more bookings and increased occupancy rates.

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eZee Absolute

NOVEMBER 8, 2023

A survey conducted by Hotel Internet Services found that 85% of guests reported that the quality of the hotel’s Wi-Fi affected their decision to book a specific hotel location or brand. And 43% of guests surveyed felt that hotels needed more bandwidth to meet their expectations. Get my point?

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InnQuest

SEPTEMBER 5, 2023

Guest Amenities: Guest amenities and housekeeping supplies are essential to maintaining room quality and a ensuring positive guest experience. Proper maintenance is crucial for guest services and reservations. This prevents overbooking and rate disparities, enhancing the guest experience.

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SiteMinder

APRIL 7, 2025

The partnership between BeSafe Group and SiteMinder offers innovative insurance solutions that help hoteliers boost revenue, streamline operations, and enhance guest satisfaction. Their flagship product, BeSafe Rate , is an integrated insurance platform designed to streamline the booking process.

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Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

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Hotelogix

OCTOBER 30, 2024

Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history. Missing any of these reports may result in a lot of miscalculation.

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SiteMinder

FEBRUARY 6, 2025

Marrying the best technology to create seamless operations Providing guests with the outstanding service that the hotel is known for starts with whats happening behind the scenes. Attracting guests, winning their booking, and making the process easy for them is only possible with best-in-class software.

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SiteMinder

MARCH 16, 2025

This includes guest services, housekeeping, food and beverage management, maintenance, financial administration, and staff supervision. Effective hotel operations ensure that all these departments work together efficiently to provide a seamless guest experience while optimising costs and revenue.

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Hotelogix

AUGUST 6, 2024

This shift requires a comprehensive approach integrating cost control, strategic marketing, and top-notch guest services. Sell via multiple OTAs and focus on selling via your hotel's website and social media pages for incremental direct bookings. Run targeted marketing campaigns to attract high-value guests.

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SiteMinder

MARCH 17, 2025

A hotel director oversees the daily operations of a hotel, ensuring everything runs efficiently while delivering a high standard of guest service. Theyre responsible for key areas such as staff management, guest satisfaction, and financial performance, all while aligning the hotels activities with broader business goals.

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Hotelogix

OCTOBER 4, 2024

In today’s competitive hospitality industry, managing bookings efficiently can make or break a hotel's success. A channel manager allows you to update room availability, pricing, and bookings across multiple platforms like Booking.com, Expedia, and more—all from one place.

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InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. Book a demonstration of our award-winni ng hotel management software here.

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Revenue Hub

NOVEMBER 17, 2022

This article will examine how hotels can leverage distribution technology and strategies to drive bookings, access new markets, and increase profitability. Direct Booking: Promoting direct bookings can be an attractive option for hotels looking to eliminate OTA commissions, and forge deeper relationships with their guests.

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Hotelogix

SEPTEMBER 12, 2024

It enables hotels—whether small, independent, or part of a group—to handle front office workflow, including booking, guest check-ins and checkouts, assigning rooms, managing housekeeping tasks, and billing. In essence, a hotel PMS automates and streamlines operations, saving time and enhancing guest service.

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Property Management Housekeeping Maintenance Server 130

STAAH

OCTOBER 1, 2023

Destiny Scotland Apartments offers guests a real taste of Scottish architecture and history across Scotland’s capital city Edinburgh & Glasgow where guests experience living in contemporary yet traditional surroundings. This led to booking errors that resulted in a compromised guest experience.

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Revenue Hub

FEBRUARY 14, 2024

NB: This is an article from Lybra , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Integrate Advanced Hotel Technologies To maintain competitiveness and meet the evolving expectations of guests, city hotels are increasingly integrating advanced technologies into their operations.

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Hotelogix

FEBRUARY 8, 2024

Creating a guest-centric hotel isn't just about smiling at guests when they walk through the door; it's a philosophy that shapes every interaction, service, and amenity your hotel offers. The goal is simple - make every guest feel special from when they start booking to when they check out (and even beyond).

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STAAH

MARCH 24, 2025

Amazon has launched Alexa+ , an artificial intelligence assistant aimed at integrating into users lives with the capability to entertain, organize, converse, place orders, book tickets, provide travel inspiration and more. Sileo cautioned shes not sure that that top-of-funnel placement is enough to warrant travel booking decisions.

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