Hotelogix

OCTOBER 11, 2024

A no-show in the hotel industry occurs when a guest makes a reservation but fails to show up or cancel their booking in advance. The consequences can greatly impact the revenue streams, occupancy rates, and guest satisfaction. Seasonal Influences: Holidays and special events can impact travel plans.

Reservations 130

Reservations Guest Satisfaction Communication Book 130

Hotelogix

JULY 11, 2024

Market volatility: Fluctuating demand, seasonality, and unexpected events (like the COVID-19 pandemic) can make it challenging to maintain consistent revenue streams. Dynamic pricing, on the other hand, adjusts rates in real-time based on current market data, including demand, supply, competitor rates, and special events.

Pricing 130

Pricing Download Book Budgeting 130

Revenue Hub

MAY 3, 2024

Firstly, our city is a drive-in market; guests don’t stay for three nights for special events. Also, we didn’t consider the demographics of our target guests. Of course nobody was booking. As soon as the concert was announced, rooms began to book. As bookings go, not much.

Marketing 109

Marketing Pricing Special Events Book 109

Revenue Hub

JULY 24, 2023

You don’t want to damage your reputation by having guests unable to book during their preferred dates without understanding why. Hosting Events : Hotels can create demand by hosting events, conferences, or partnering with local businesses for special events. Value-add offerings: Do not discount.

Maintenance 98

Maintenance Travel and Tourism Special Events Pricing 98

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Hotelogix

JANUARY 31, 2024

It's not just about the amenities or the quality of the room; it's about the entire journey of your guests, from the moment they consider booking to the moment they leave your property and even beyond. It's the overall feeling, impression, and satisfaction a guest takes away from their stay.

Guest Services 130

Guest Services Customer Service Book Demo 130

Revenue Hub

SEPTEMBER 5, 2023

By having accurate and up-to-date information, hotels can avoid overbooking, allocate rooms more effectively, and provide guests with a seamless check-in experience. Leveraging historical data, market trends, and special events, hotels can predict periods of high and low demand.

Pricing 109

Pricing Reservations Training Article 109

Revenue Hub

MAY 17, 2024

Many hotels collect guest data with the guest’s permission but how many truly use it effectively? Enhancing the Booking Process Businesses have only 7 seconds to make a first impression as consumers decide whether to continue interacting or to move on and search elsewhere. Personalization is critical.

Marketing 109

Marketing Travel and Tourism Book Communication 109

Revenue Hub

JUNE 27, 2023

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey. Personalization is critical.

Marketing 98

Marketing Book Travel and Tourism Communication 98

Revenue Hub

JULY 11, 2023

This allows your hotel to maximize revenue during high-demand periods and stimulate bookings during slower periods. This involves tracking your competitors’ room rates, promotional offers, new services, and guest experience strategies. This could involve dynamic pricing, special promotional offers, or targeted marketing campaigns.

Pricing 75

Pricing Book Article Events 75

SiteMinder

OCTOBER 10, 2023

By understanding and employing discount pricing strategically, hotels can maximise revenue, improve guest satisfaction, and enhance their overall brand image. Offer lower rates for guests booking multiple rooms, ideal for group travellers or event attendees. Example: A 10% discount for bookings of 5 rooms or more.

Pricing 59

Pricing Guest Satisfaction Book Events 59

SiteMinder

AUGUST 1, 2024

Maintaining rate parity Regular rate shopping will also allow you to see how your own rate is being displayed across all booking channels. Rate parity is important to avoid revenue loss and guest disillusionment. This will also boost customer satisfaction because the guest will feel like they are getting value for money.

Pricing 78

Pricing Book Blog Marketing 78

SiteMinder

NOVEMBER 30, 2023

It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Book Information Property Management 52

SiteMinder

OCTOBER 5, 2023

It allows you to manage bookings, adjust nightly rates, availability, and streamline inventory management. This global exposure means that hotels, regardless of size or location, have the opportunity to attract travellers from various regions, enhancing their booking potential. A particularly useful feature is the rate management tool.

Competitive Analysis 59

Competitive Analysis Book Information Property Management 59

SiteMinder

JULY 13, 2024

There are many ways you can approach this, from motivating guests to book directly to offering extended stays, up-sells or extras as well as encouraging guests to become a return visitor. Insights like your competitive set, historical performance, market and guest booking trends, and much more are now available on demand.

Pricing 98

Pricing Book Budgeting Marketing 98

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. These recurring costs are vital for the smooth functioning of the hotel and ensuring guest satisfaction.

Housekeeping 52

Housekeeping Book Guest Satisfaction Maintenance 52

SiteMinder

OCTOBER 10, 2023

Without undertaking accurate hotel forecasting, you’ll have no accuracy when it comes to predicting your future booking volume. Segment market Market segmentation involves categorising your target audience based on various criteria like demographics, booking channels, or purpose of visit. Booking pace. Market segments.

Book 52

Book Pricing Reservations Accounting 52

SiteMinder

DECEMBER 7, 2023

Hotel rate management is the process of strategically pricing rooms to attract guests while also maximising revenue. This process requires continuous analysis of market trends, booking patterns, and competitor strategies. If it’s a quiet time you can lower your rates to coax more guests in.

Pricing 59

Pricing Book Marketing Events 59

Les Roches

DECEMBER 27, 2023

Guest experience Guest experience includes all the interactions between guests and a business. It is shaped by the quality of guest services, the atmosphere of the business or venue and the overall level of customer care.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

SiteMinder

OCTOBER 10, 2022

It’s important to note that STR reports or STAR reports aren’t related to star ratings that help you gauge guest satisfaction. How did special events or seasonal fluctuations contribute to my hotel’s performance? From distribution and marketing, to bookings and payments, we partner with you to succeed on your terms.

Marketing 52

Marketing Pricing Demo Special Events 52