SiteMinder

MARCH 24, 2025

A hotel games room taps directly into these needs, delivering memorable experiences that guests will talk about long after check-out. A well-designed games room can: Increase guest satisfaction by offering unexpected value. Encourage longer stays as guests find more reasons to linger.

Guest Satisfaction 52

Guest Satisfaction Book Blog Reservations 52

SiteMinder

APRIL 7, 2025

The partnership between BeSafe Group and SiteMinder offers innovative insurance solutions that help hoteliers boost revenue, streamline operations, and enhance guest satisfaction. Their flagship product, BeSafe Rate , is an integrated insurance platform designed to streamline the booking process.

Guest Satisfaction 52

Guest Satisfaction Book Special Events Marketing 52

Hotelogix

NOVEMBER 28, 2024

Guests would stay on your page longer, and you’d show them that your property is more than just a bed it’s part of their journey. Fixing the Drop-Off Problem Ever notice how many visitors browse your website but never actually book? For instance, a guest is scrolling through your site and has a question about breakfast.

Housekeeping 147

Housekeeping Budgeting Demo Pricing 147

SiteMinder

MARCH 25, 2025

What is a hotel reservations manager? A hotel reservations manager oversees the entire booking process at a hotel. This includes handling inquiries, managing bookings, confirming reservations, and resolving issues or discrepancies. What does a hotel reservations manager do?

Reservations 52

Reservations Housekeeping Guest Satisfaction Book 52

InnQuest

OCTOBER 24, 2023

In today’s fast-paced hospitality industry, selecting the right reservation system is crucial for the success of your hotel. Hoteliers often face the decision of whether to focus on direct bookings through their website or rely on Online Travel Agencies (OTAs) to fill rooms.

Reservations 130

Reservations Book Pricing Guest Satisfaction 130

Soft Inn

SEPTEMBER 30, 2024

The reservation department is a crucial component of any hotel, serving as the foundation for ensuring smooth guest bookings and maximizing occupancy rates.

Reservations 130

Reservations Training Guest Satisfaction Book 130

Hotelogix

JULY 5, 2024

Reservation software for a small hotel is like a helpful assistant that makes booking rooms easier. It lets hotels manage bookings, shows room availability online, and keep track of guest details. It's handy for guests too, letting them book rooms directly on the hotel's website.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Revenue Hub

SEPTEMBER 22, 2023

Hotel overbooking is a common practice in the hospitality industry, where hotels accept more reservations than the actual number of available rooms. NB: This is an article from Agilysys While overbooking allows hotels to maximize revenue and occupancy rates, it can also lead to challenges and potential guest dissatisfaction.

Guest Satisfaction 108

Guest Satisfaction Reservations Communication Article 108

Hotelogix

OCTOBER 24, 2024

A Central Reservation System (CRS)  helps hotels manage room availability, pricing, and bookings from different channels. These channels include Online Travel Agencies (OTAs) like Booking.com, direct bookings through the hotel’s website, and Global Distribution Systems (GDS).

Reservations 130

Reservations Guest Satisfaction Pricing Book 130

Hotelogix

JANUARY 19, 2025

For instance, the PMS allows the front desk to manage check-ins , check-outs, and reservations seamlessly. Additionally, POS outlets like restaurants and spas can consolidate billing into one invoice, making the guest experience hassle-free. Housekeeping tasks can also be assigned and tracked in real time, improving turnover rates.

Housekeeping 100

Housekeeping Front Desk Operations Guest Satisfaction Property Management 100

Revenue Hub

JANUARY 7, 2025

Understanding these differences and improving each one in your hotel is important to enhance guest satisfaction, boost loyalty, and increase revenue. Keep reading to explore the similarities and differences between guest services and guest experiences, and how to deliver each seamlessly.

Guest Services 107

Guest Services Concierge Guest Satisfaction Housekeeping 107

Hotelogix

OCTOBER 11, 2024

A no-show in the hotel industry occurs when a guest makes a reservation but fails to show up or cancel their booking in advance. The consequences can greatly impact the revenue streams, occupancy rates, and guest satisfaction. This is especially important during peak seasons when every booking is essential.

Reservations 130

Reservations Guest Satisfaction Communication Book 130

Hotelogix

OCTOBER 17, 2024

Online bookings have become a game changer in the hospitality industry. They allow guests to book rooms at their convenience at any time of the day, improving customer satisfaction. Apart from offering great ease to the guests, they provide valuable operational and financial benefits to the hoteliers.

Book 130

Book Reservations Information Demo 130

Hotelogix

MARCH 21, 2025

Intelligent hotels are embracing AI-based communication tools at a breakneck pace, not only to wow technology-aware travelers but also to automate operations, increase revenue , and establish long-term guest loyalty. From front-desk queries to housekeeping requests , response time lags can adversely affect guest satisfaction.

Guest Services 100

Guest Services Guest Satisfaction Book Training 100

Hotelogix

NOVEMBER 28, 2024

Focus on segments showing both high spending patterns and consistent booking frequencies. International guests often book longer stays and spend more on amenities, making them particularly valuable. Consider factors like booking windows, length of stay, and seasonal preferences.

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

Hotelogix

NOVEMBER 7, 2024

This blog outlines simple, actionable strategies that hotels of all sizes can use to grow their business, from direct bookings to pricing strategies and everything in between. By encouraging guests to book directly through your website, you can keep more of the revenue and build stronger relationships with your guests.

Pricing 130

Pricing Book Events Demo 130

InnQuest

OCTOBER 17, 2023

Overbooking is a common problem in the hospitality industry, causing major issues for both – hoteliers and guests. Striking the perfect balance between fully booked rooms and avoiding overbooking can be a challenging task. They are a result of a delicate balance between maximizing revenue and providing guest satisfaction.

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Reservations Book Guest Satisfaction Pricing 221

Revenue Hub

JULY 3, 2023

However, by implementing proactive measures and adopting best practices, hotels can mitigate revenue loss, optimize inventory management, and enhance overall guest satisfaction. Guests may also cancel due to better offers or promotions from competing hotels.

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Guest Satisfaction Communication Book Customer Service 98

InnQuest

SEPTEMBER 5, 2023

Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. Guest Amenities: Guest amenities and housekeeping supplies are essential to maintaining room quality and a ensuring positive guest experience.

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Guest Satisfaction Maintenance Pricing Book 218

Hotelogix

DECEMBER 17, 2024

Fraudulent Transactions Hotels face card-not-present fraud where stolen credit cards are used for online bookings. Cancellation and No-Show Policies When cancellation terms are unclear, guests may dispute charges for no-shows. Third-party bookings often confuse guests about who is responsible for processing refunds.

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Document Communication Book Reservations 100

Larry Mogelonsky

APRIL 14, 2025

However, a strategic deployment of technology across the guest journey can improve direct booking incentives, enhance revenue management algorithms, and personalize loyalty offers. Greater upsell opportunities by bundling rooms with bespoke amenities and ancillary services, encouraging more direct reservations.

Housekeeping 130

Housekeeping Procurement Scheduling Training 130

Hotelogix

SEPTEMBER 12, 2024

  This article explores what hotel review websites are, highlights some of the best platforms, discusses their benefits, and outlines how hotels can effectively manage bookings and gather positive feedback using tools like Hotelogix Reputation Management. What Are Hotel Reviews Websites?

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Competitive Analysis Guest Satisfaction Customer Service Book 211

Revenue Hub

SEPTEMBER 27, 2024

NB: This is an article from TCRM Subscribe to our weekly newsletter and stay up to date One of the most overlooked yet crucial aspects of this distribution strategy is the performance of the in-house reservation sales team. This initial interaction sets the tone for the guest’s entire experience, especially if they are a potential new guest.

Reservations 109

Reservations Guest Satisfaction Training Article 109

Hotelogix

SEPTEMBER 19, 2024

Understanding the difference between online booking and travel agency services is crucial for hotel owners and managers looking to optimize their revenue streams. These platforms provide a self-service model that allows guests to compare prices, read reviews, and book rooms at their convenience.

Book 130

Book Demo Guest Satisfaction Reservations 130

Revenue Hub

JANUARY 27, 2025

In the highly competitive hospitality industry, securing direct bookings is more important than ever. A well-implemented hotel guest follow-up strategy not only increases direct bookings but also fosters long-term guest loyalty. But what does a hotel guest follow-up mean, and how can it directly impact your revenue?

Article 97

Article Book Guest Satisfaction Reservations 97

Revenue Hub

FEBRUARY 6, 2024

Reducing friction in the hotel booking process is a critical strategy for increasing revenue and profitability. By mitigating these friction points, hotels can not only elevate their online reservation experience for customers but also significantly enhance their bookings. Some potential guests will, of course, simply retry.

Book 109

Book Reservations Article Guest Satisfaction 109

Hotelogix

JANUARY 18, 2024

In the hospitality industry, driving direct bookings through your hotel's website is crucial to remain competitive. The most important factor in achieving this is having a well-integrated booking engine. This technology can transform your website into a powerful tool to attract bookings. Let's explore how this works.

Book 130

Book Catering Reservations Guest Satisfaction 130

Revenue Hub

APRIL 23, 2025

Does charging more inevitably lead to harsher guest reviews? Is there a ‘tipping point’ a rate threshold beyond which guest satisfaction predictably dips, and positive reviews become harder to earn? Understanding this relationship is crucial for a hotel’s success.

Pricing 108

Pricing Guest Satisfaction Article Definition 108

STAAH

JUNE 4, 2024

The hotel booking engine is the main tool that makes booking a hotel easier for both owners and guests. Let’s delve into the essentials of hotel booking engines , understanding what they are, how they work, and why they are indispensable in the modern hotel landscape. What is a Hotel Booking Engine?

Book 109

Book Guest Satisfaction Reservations Communication 109

Revenue Hub

FEBRUARY 15, 2023

Attribute-based pricing is a booking strategy where you promote additional attributes that incrementally increase the price of a booking , rather than advertising a flat rate then offering discounts. Maximum guest occupancy per room Bedding types (quality of linen, etc.) What is attribute-based pricing?

Guest Satisfaction 98

Guest Satisfaction Pricing Book Reservations 98

Revenue Hub

DECEMBER 11, 2024

A consistent guest experience means not disappearing after the stay but creating a personalised and not-spam-like connection with them. The post-stay phase brings a great opportunity for the hospitality industry to improve guest satisfaction, build relationships, and encourage repeat business.

Communication 108

Communication Article Guest Satisfaction Book 108

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry.  This streamlined process enhances guest satisfaction and encourages more bookings.

Reservations 100

Reservations Book Information Guest Satisfaction 100

Hotelogix

FEBRUARY 28, 2025

The Rise of AI in Hospitality Technology has changed how people book and experience hotels. Years ago, guests called receptionists for every request. Hotels worldwide use ChatGPT to: Talk to guests 24/7 – Whether it’s a booking question or a dinner reservation, AI answers instantly. The result?

Book 130

Book Guest Satisfaction Guest Retention Training 130

Revenue Hub

SEPTEMBER 19, 2023

Independent hotel managers often face unique challenges when it comes to boosting direct bookings. NB: This is an article from Directful With the dominance of OTAs and branded properties, it can be tough for independent hotels to stand out and encourage guests to book direct. Let’s get started on the path to success!

Book 109

Book Guest Satisfaction Article Reservations 109

Hotelogix

APRIL 16, 2025

For new hoteliers, this kind of automation frees up valuable time to focus on guest satisfaction instead of backend chaos. With the right systems in place, you can generate an insightful report on occupancy trends, revenue streams, and guest behavior—empowering you to adjust strategies in real time.

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Front Desk Operations Property Management Pricing Reservations 130

Revenue Hub

MARCH 21, 2025

Upselling and Cross-selling Upselling involves encouraging guests to book higher-value services or accommodations, while cross-selling promotes additional products or experiences. Automating this strategy can significantly increase your revenue per reservation. Top 10 Hotel Sales Strategies to Implement 1.

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Guest Satisfaction Book Article Pricing 70

Hotelogix

FEBRUARY 17, 2025

But being a hotelier, have you ever questioned yourself, why is my hotel ever booked but profits not up to the mark? On the face of it all is well, guests are checking in, rooms are filling and forward bookings are healthy. It is a maddening reality for many hoteliers.

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Guest Satisfaction Training Scheduling Housekeeping 100