Hotelogix

NOVEMBER 7, 2024

This blog outlines simple, actionable strategies that hotels of all sizes can use to grow their business, from direct bookings to pricing strategies and everything in between. By encouraging guests to book directly through your website, you can keep more of the revenue and build stronger relationships with your guests.

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Hotelogix

APRIL 11, 2025

A lack of proper POS integration often results in revenue leakage, inefficiencies, and frustrated guests. Hotels using tableside ordering technology report 27% higher guest satisfaction scores for their dining experiences. However, these multiple revenue streams also bring a complex set of operational responsibilities.

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POS Systems Guest Satisfaction Housekeeping Travel and Tourism 130

STAAH

APRIL 1, 2025

Managing online bookings is one of the biggest challenges for hotels today, especially when they work with multiple Online Travel Agencies (OTAs) like Booking.com, Expedia, and Agoda. Thats why a Channel Manager is essential. Without one, hotels risk operational inefficiencies, lost revenue, and unhappy guests.

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Book Pricing Guest Satisfaction Property Management 96

Hotelogix

JANUARY 19, 2025

Pro Tip: Use tools like rate comparison software or a PMS (Property Management System) to monitor competitors in real-time. ” Key Insight: Promotions encourage direct bookings and help fill rooms during slow periods. Monitor booking patterns for weekends, weekdays, and special events. Perfect for weekend getaways.”

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Pricing Demo Competitive Analysis Book 100

Soft Inn

JANUARY 12, 2024

Ever wondered how hotels effortlessly manage bookings and keep everything in sync? The secret lies in two powerful tools – hotel booking engines and channel managers.

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Book Guest Satisfaction Blog Property Management 130

InnQuest

SEPTEMBER 5, 2023

Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. It should provide real-time updates on room availability, reservations, and guest information.

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Guest Satisfaction Maintenance Pricing Book 218

Revenue Hub

JANUARY 22, 2025

HiJiffy , a leader in conversational AI for hospitality, has introduced its latest innovation, the Campaigns Manager , designed to further streamline and automate guest communication across the entire guest journey. Post-Stay Feedback requests, thank-you messages, and exclusive discounts for future bookings.

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Communication Scheduling Guest Satisfaction Article 108

Hotelogix

SEPTEMBER 12, 2024

A Hotel Property Management System (Hotel PMS) is software that helps hotels efficiently organize, schedule, and manage their daily operations. The automation provided by a PMS enhances guest satisfaction, increases operational efficiency, and allows for better data-driven decision-making. What is Hotel PMS?

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Revenue Hub

DECEMBER 19, 2024

The Benefits of Early Check-In and Late Check-Out Offering early check-in and late check-out services can provide numerous advantages for both guests and property managers. Enhanced Guest Experience: Flexibility is a key factor in guest satisfaction.

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Travel and Tourism Article Scheduling Guest Satisfaction 97

Hotelogix

SEPTEMBER 21, 2022

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Guest Satisfaction Property Management Training Book 162

Hotelogix

OCTOBER 10, 2024

Self-check-in app lets hotel guests check in without standing in long lines at the front desk. This technology connects with the hotel property management system (PMS), ensuring real-time updates on room availability, guest data, and payments. How Does Self-Check-In Work?

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Guest Satisfaction POS Systems Book Demo 230

InnQuest

OCTOBER 17, 2023

Overbooking is a common problem in the hospitality industry, causing major issues for both – hoteliers and guests. Striking the perfect balance between fully booked rooms and avoiding overbooking can be a challenging task. They are a result of a delicate balance between maximizing revenue and providing guest satisfaction.

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Reservations Book Guest Satisfaction Pricing 221

Hotelogix

OCTOBER 17, 2024

Online bookings have become a game changer in the hospitality industry. They allow guests to book rooms at their convenience at any time of the day, improving customer satisfaction. Apart from offering great ease to the guests, they provide valuable operational and financial benefits to the hoteliers.

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Book Reservations Information Demo 130

InnQuest

SEPTEMBER 12, 2023

These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotelogix

DECEMBER 19, 2024

This guide will explore how hotel business intelligence operates, why it matters, and how it can boost your hotel management. This data includes guest likes, booking trends, and more. It applies historical data and machine learning algorithms to predict booking patterns, seasonal demand, and potential revenue opportunities.

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Maintenance Training Pricing Information 100

InnQuest

OCTOBER 3, 2023

This efficiency extends to check-in and check-out processes, leading to shorter wait times for guests and improved staff productivity. This accuracy not only improves guest satisfaction but also minimizes disputes and the associated administrative burden. These options include credit cards, mobile payments and digital wallets.

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Guest Satisfaction Information Property Management Blog 221

InnQuest

APRIL 3, 2023

For example, using a property management system (PMS) can automate guest check-in and check-out, invoicing, and room assignment tasks. How Digital Tools and Mobile Technology are Streamlining Operations Utilizing digital tools and mobile technology can streamline operational tasks for your hotel and enhance the guest experience.

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Training Property Management Special Events Guest Satisfaction 222

Revenue Hub

FEBRUARY 15, 2023

NB: This is an article from BEONx , one of our Expert Partners It enables property managers to establish a range of rates in line with the features and services that a guest is willing to pay for. Maximum guest occupancy per room Bedding types (quality of linen, etc.) What is attribute-based pricing?

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Guest Satisfaction Pricing Book Reservations 98

Hotelogix

DECEMBER 17, 2024

Fraudulent Transactions Hotels face card-not-present fraud where stolen credit cards are used for online bookings. Cancellation and No-Show Policies When cancellation terms are unclear, guests may dispute charges for no-shows. Third-party bookings often confuse guests about who is responsible for processing refunds.

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Document Communication Book Reservations 100

STAAH

JUNE 4, 2024

The hotel booking engine is the main tool that makes booking a hotel easier for both owners and guests. Let’s delve into the essentials of hotel booking engines , understanding what they are, how they work, and why they are indispensable in the modern hotel landscape. What is a Hotel Booking Engine?

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Book Guest Satisfaction Reservations Communication 109

InnQuest

OCTOBER 24, 2023

Hoteliers often face the decision of whether to focus on direct bookings through their website or rely on Online Travel Agencies (OTAs) to fill rooms. Advantages of Direct Bookings Direct bookings occur when guests reserve rooms through a hotel’s website or by calling the property.

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Reservations Book Pricing Guest Satisfaction 130

Hotelogix

JANUARY 19, 2025

If your hotel isn’t easy to find or doesn’t make a great first impression because of poorly optimized listings or outdated marketing strategy can lead to missed bookings and lost revenue. Online Reviews: Trust and Visibility Before booking a room, what’s the first thing a guest does? They check the reviews.

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Marketing Book Budgeting Blog 100

Hotelogix

NOVEMBER 7, 2024

It means handling issues calmly, staying professional during crises, and making sure your guests always feel valued. Guest satisfaction. It’s the key to keeping guests coming back and turning new visitors into loyal customers. Thoughtful Follow-Ups Once your guests check out, stay connected with them.

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InnQuest

MARCH 2, 2023

Invest in Technology Technology has become an essential tool in the hospitality industry, and investing in the right technology can help streamline operations and improve guest experiences. This includes everything from online booking systems and inventory management to customer relationship management tools.

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Customer Service Training Guest Satisfaction Pricing 224

Hotelogix

JULY 5, 2024

Reservation software for a small hotel is like a helpful assistant that makes booking rooms easier. It lets hotels manage bookings, shows room availability online, and keep track of guest details. It's handy for guests too, letting them book rooms directly on the hotel's website.

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Reservations Guest Satisfaction Book Property Management 130

Hotelogix

OCTOBER 17, 2024

Boosting Guest Satisfaction: Guest feedback is critical for any hotel. KPIs such as the Net Promoter Score (NPS) and customer satisfaction ratings provide valuable insights into what guests think about their experience. This information is vital for making changes that enhance guest satisfaction.

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Guest Satisfaction Book Information Property Management 130

SiteMinder

MARCH 24, 2025

It helps properties engage with guests across popular messaging channels like WhatsApp, Instagram, and SMS. With Visito, properties can automate over 90% of incoming guest questions, improving guest satisfaction while reducing staff workload. How does Visito support guest messaging across platforms?

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Guest Satisfaction Communication Book Blog 52

SiteMinder

MARCH 17, 2025

A hotel director oversees the daily operations of a hotel, ensuring everything runs efficiently while delivering a high standard of guest service. Theyre responsible for key areas such as staff management, guest satisfaction, and financial performance, all while aligning the hotels activities with broader business goals.

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Guest Satisfaction Book Blog Information 52

SiteMinder

MARCH 25, 2025

What is a hotel reservations manager? A hotel reservations manager oversees the entire booking process at a hotel. This includes handling inquiries, managing bookings, confirming reservations, and resolving issues or discrepancies. What does a hotel reservations manager do?

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Reservations Housekeeping Guest Satisfaction Book 52

InnQuest

AUGUST 8, 2023

During peak seasons, when rooms are in high demand, higher rates can help control the rate of bookings, preventing overbooking scenarios. During the low-demand seasons, lower rates can attract a higher number of guests, ensuring that rooms are utilized effectively.

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Pricing Guest Satisfaction Blog Budgeting 220

Revenue Hub

JUNE 7, 2023

A hotel booking engine is a crucial tool for hotels and accommodation providers in today’s time. Subscribe to our weekly newsletter and stay up to date To make this possible having a robust online booking system is really important to help you reach your revenue goals.

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Book Guest Satisfaction Pricing Reservations 98

Hotelogix

OCTOBER 30, 2024

The hotel customer journey refers to the complete experience guests go through, from researching, booking, staying and post-stay interactions with the hotel. Understanding the hotel customer journey is key to providing a great guest experience. Where Do Hotel Customers Start Their Booking Journey?

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Book Blog Reservations Information 222

Hotelogix

OCTOBER 30, 2024

The department is responsible for coordinating guest services, maintaining an up-to-date guest database, and ensuring overall guest satisfaction throughout their stay. So, it is important for the hotels to use right property management software. Handling these queries manually can lead to overbookings.

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Front Desk Operations Guest Satisfaction Maintenance Training 162

Revenue Hub

MARCH 31, 2025

Here is the March round up of 11 Hotel Success Stories from our Expert Partners touching on revenue, bookings, guest experience and engagement. As Mews and Atomize join forces, alignment of the platforms will streamline operations, delivering significant cost and time savings for De Historiske properties.

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Book Communication Property Management Guest Satisfaction 64

SiteMinder

MARCH 16, 2025

Effective hotel operations ensure that all these departments work together efficiently to provide a seamless guest experience while optimising costs and revenue. A well-managed hotel not only improves guest satisfaction but also directly impacts profitability. With occupancy rates projected to increase by 2.5%

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Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

SiteMinder

JULY 4, 2024

What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience.

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Guest Satisfaction Book Communication Catering 52

Hotelogix

APRIL 22, 2024

Let's explore the insights and strategies for transforming your hotel's data into a robust growth and customer satisfaction tool. Importance of Analysing Hotel Data Hotel data encompasses various information, from guest bookings and preferences to revenue figures and occupancy rates. What is Hotel Data?

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