Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Housekeeping and maintenance Impeccable rooms and facilities are non-negotiable.

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

Hotelogix

FEBRUARY 22, 2024

It will likely boost your efficiency if you can execute tasks like assigning room to housekeeping and accessing reports on your mobile devices from wherever you want.  You can’t Meet Guest Expectations Your guests' satisfaction is paramount to the success of your hotel.

Guest Satisfaction 130

Guest Satisfaction Housekeeping Demo Blog 130

Hotelogix

NOVEMBER 9, 2023

Pay close attention to the hotel housekeeping expectations, which when handled with care can take you places in impressing guests. Storing guest data in your hotel management software will help you provide a personalized service to new and existing guests. Connect with your guests online once the booking is in place.

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Housekeeping Book Guest Satisfaction Blog 245

Revenue Hub

AUGUST 29, 2024

For instance, a modern Property Management System (PMS) can centralize all hotel operations, providing real-time access to vital information and allowing staff to manage reservations, housekeeping, and billing with ease. They demand convenience, speed, and a seamless journey from booking to check-out.

Guest Satisfaction 105

Guest Satisfaction Housekeeping Article Reservations 105

SiteMinder

SEPTEMBER 10, 2024

This is different from fixed costs, which remain stable regardless of guest numbers, such as staff salaries, property taxes, insurance and more. What is cost per occupied room in housekeeping? In housekeeping, cost per occupied room has a similar meaning as it does for a hotel generally.

Cost Reduction 52

Cost Reduction Housekeeping Guest Satisfaction Pricing 52

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Les Roches

AUGUST 21, 2024

Duties include strategic planning, financial management and ensuring adherence to brand standards while monitoring and maintaining high levels of guest satisfaction. They also oversee the concierge services, ensuring guests receive personalized recommendations and assistance.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Hotelogix

MAY 16, 2024

Start with this- Automate routine tasks such as check-ins, billing, check-outs, and housekeeping schedules, reducing your staff's workload and minimizing human errors. Ensure real-time OTA distribution with a Channel Manager OTAs are a significant source of bookings, and you must work with multiple OTAs to drive more indirect bookings.

Front Desk Operations 130

Front Desk Operations Book Reservations Property Management 130

eZee Absolute

JANUARY 16, 2024

From staff shortage to housekeeping issues, from staying competitive to operational issues, this blog explores all and discusses effective ways to solve them. Read More Hotel Digital Marketing Strategies to Maximize Your Bookings Maintaining your hotel’s online presence is a must, given this is your first impression for guests.

Blog 102

Blog Guest Satisfaction Pricing Marketing 102

Hotelogix

AUGUST 26, 2024

By keeping everyone connected, the hotel can provide better service and ensure that guests have a great experience during their stay.    Importance of Effective Interdepartmental Communication in a Hotel Interdepartmental communication is the key to smooth operations and guest satisfaction.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

eZee Absolute

AUGUST 26, 2024

However, their excitement quickly turned to frustration when they were forced to wait over 20 minutes at the reception as the receptionist, despite being courteous, struggled to locate their email booking information. This unexpected delay left the guests feeling disappointed, overshadowing the start of their much-anticipated vacation.

Book 52

Book Guest Satisfaction Housekeeping Information 52

Revenue Hub

JUNE 27, 2024

A guest’s stay starts far before they step foot on the property. The instant a reservation is booked, the guest experience begins! Instead of waiting hours in the lobby, they’re welcomed into the comfort of their room – a simple act that speaks volumes about your commitment to guest satisfaction.

Workshop 99

Workshop Guest Satisfaction Housekeeping Article 99

Hotelogix

SEPTEMBER 13, 2024

  By meeting the requirements set out for each star level and continuously striving to enhance service quality and guest experience, hotels can meet and exceed guest expectations, potentially leading to higher star ratings and, subsequently, greater guest satisfaction and loyalty.

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Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

  By meeting the requirements set out for each star level and continuously striving to enhance service quality and guest experience, hotels can meet and exceed guest expectations, potentially leading to higher star ratings and, subsequently, greater guest satisfaction and loyalty.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

eZee Absolute

AUGUST 29, 2023

But the one thing that is always constant is the day-to-day operations that define your guest experience. With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. Hotel operations play a crucial role in defining the guest experience.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

STAAH

MARCH 26, 2024

In today’s digital age, social media has become a powerful tool for hotels to engage with guests, build brand awareness, and drive bookings. Behind-the-Scenes Sneak Peeks: Highlight the daily operations of your hotel, such as real-time kitchen or event preparations, housekeeping routines, or maintenance activities.

Travel and Tourism 98

Travel and Tourism Guest Satisfaction Events Housekeeping 98

Hotel Owner

JUNE 18, 2023

These costs may include housekeeping wages, utilities, and amenities. Customer Satisfaction Index (CSI) CSI measures the degree of customer satisfaction with your hotel’s service and facilities. Monitoring and working on improving your ORS can drive more bookings. Booking Channels Identifying which channels (e.g.,

Book 100

Book Strategic Planning Guest Satisfaction Housekeeping 100

Les Roches

JULY 3, 2024

They set strategic goals, ensure compliance with industry standards and drive overall profitability and guest satisfaction Director of operations: responsible for optimizing the day-to-day operations of the hotel, the director of operations manages department heads, implements operational policies and ensures efficient service delivery to guests.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

Les Roches

JULY 1, 2024

Their responsibilities encompass a range of tasks, including welcoming guests upon arrival, facilitating the check-in and check-out process, managing reservations and addressing guest requests. Housekeeping staff This role is all about maintaining the cleanliness and hygiene standards of hotel rooms and common areas.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

Revenue Hub

AUGUST 1, 2023

NB: This is an article from TrustYou It’s no longer a matter of debate – in the world of hospitality, guest reviews have a signficant impact on a hotel’s reputation and future bookings. If you’re looking for more information, check our complete guide on how to respond to guest reviews. #1

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Guest Satisfaction Housekeeping Article Blog 83

SiteMinder

NOVEMBER 30, 2023

It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

Hotel Owner

MARCH 9, 2023

Nowadays online reviews sites such as Tripadvisor are commonly used by people who want to find out more about an accommodation before booking it straight away. ” Apologise Offer a sincere apology for any inconvenience or negative experience the guest may have had.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Information Training 52

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. These recurring costs are vital for the smooth functioning of the hotel and ensuring guest satisfaction.

Housekeeping 52

Housekeeping Book Guest Satisfaction Maintenance 52

Les Roches

JULY 9, 2024

While an associate degree or diploma may be sufficient for entry-level positions such as bartender, server or housekeeper, most hospitality employers prefer a bachelor’s degree for senior positions. Familiarity with property management systems, online booking platforms and revenue management software is also seen as a prerequisite.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Travel and Tourism 52

InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. It’s no secret that some businesses offer terrible customer service, and guests aren’t shy to tell others about it.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

eZee Absolute

NOVEMBER 8, 2023

A survey conducted by Hotel Internet Services found that 85% of guests reported that the quality of the hotel’s Wi-Fi affected their decision to book a specific hotel location or brand. And 43% of guests surveyed felt that hotels needed more bandwidth to meet their expectations. Get my point?

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

SiteMinder

FEBRUARY 29, 2024

To enhance cross-departmental communication, ensuring a seamless guest experience. To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. To encourage collaboration and teamwork among staff for a cohesive work environment.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Hotelogix

SEPTEMBER 12, 2024

It enables hotels—whether small, independent, or part of a group—to handle front office workflow, including booking, guest check-ins and checkouts, assigning rooms, managing housekeeping tasks, and billing. They can also take requests for booking cancellation/modification and room upgrades, etc, with ease.

Property Management 130

Property Management Housekeeping Maintenance Server 130

SiteMinder

AUGUST 14, 2024

Unlike online travel agencies like Expedia and Booking.com, where you need to book a stay or an experience through the site in order to leave a review, Tripadvisor is an open platform where anyone can leave a review for any hospitality business. No matter what’s said in the bad review, do not get defensive or attack guests.

Book 98

Book Blog Information Accounting 98

Les Roches

JULY 4, 2024

From front office operations and housekeeping to food and beverage management, revenue optimization and marketing strategies, hotel managers have to oversee everything that happens in the hotel or resort. Because of this, they must have a diverse skill set.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Hospitality Management 52

Revenue Hub

FEBRUARY 16, 2023

At every step of the guest journey, guest sentiments, their bookings, interest and footfalls can be tracked to not only add more data to the guest profile but also to provide individual data driven insights into the different parts of the hotel experience.  Wondering where to invest to maximize guest satisfaction?

Guest Satisfaction 98

Guest Satisfaction Article Housekeeping Information 98

Revenue Hub

SEPTEMBER 27, 2023

NB: This is an article from Roomdex , one of our Expert Partners With hotel profitability becoming more of a challenge, upselling provides the potential to generate additional revenue from every booking. Guests often pay a premium to have more flexibility with their arrival and departure times. But not all upsell revenue is the same.

Reservations 104

Reservations Guest Satisfaction Housekeeping Article 104

SiteMinder

OCTOBER 9, 2023

These metrics encompass a wide range of areas, from financial figures like revenue per available room (RevPAR) and average daily rate (ADR) to operational aspects such as occupancy rates and guest satisfaction scores. Distribution channel performance is vital to know which channels (like OTAs, direct bookings) are most profitable.

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Guest Satisfaction Accounting Book Housekeeping 59

Hotel Owner

APRIL 11, 2024

That’s why our hotel lobby is light, bright, and colourful, and we’ve employed a passionate, enthusiastic team to greet our guests. For us, it’s all about juggling different guest requests, keeping on top of housekeeping and maintenance jobs, and managing bookings while making it appear seamless to guests.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Maintenance Book 52

Revenue Hub

MARCH 15, 2023

Factors that influence guest expectations: Previous experience. If the guest has booked a stay before, they will already know what to expect. Other guests’ opinions. Guests check reviews and others’ experiences with your accommodation, additional services , location, and more. Optional housekeeping.

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Housekeeping Guest Satisfaction Communication Article 90

SiteMinder

JANUARY 8, 2024

Housekeeping management: Rostering housekeeping staff, and ensuring they know when and where to clean, can be a surprisingly tricky and time-consuming job. Promotions are special rates that can change depending on: – The season or holiday period; – If the guest is a VIP; or, – You want to capitalise on an event. – work hours.

Travel and Tourism 59

Travel and Tourism Book Customer Service Housekeeping 59

Les Roches

JUNE 25, 2024

With the rise of online review platforms and social media, guests have unprecedented power to shape perceptions of hotels through their feedback and reviews. As a result, hotel reputation management has become increasingly vital in ensuring guest satisfaction and maintaining a positive brand image.

Guest Satisfaction 52

Guest Satisfaction Travel and Tourism Workshop Communication 52