Hotelogix

FEBRUARY 4, 2024

You can see which rooms are available, which are booked, and which guests are checking in and out. You can also cancel or modify reservations based on guests' requirements here.  Housekeeping A clean and well-maintained room is essential for guest satisfaction.

Housekeeping 147

Housekeeping Maintenance Reservations Accounting 147

Hotelogix

SEPTEMBER 12, 2024

It enables hotels—whether small, independent, or part of a group—to handle front office workflow, including booking, guest check-ins and checkouts, assigning rooms, managing housekeeping tasks, and billing. They can also take requests for booking cancellation/modification and room upgrades, etc, with ease.

Property Management 130

Property Management Housekeeping Maintenance Server 130

Hotelogix

JULY 5, 2024

Reservation software for a small hotel is like a helpful assistant that makes booking rooms easier. It lets hotels manage bookings, shows room availability online, and keep track of guest details. It's handy for guests too, letting them book rooms directly on the hotel's website.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Hotelogix

OCTOBER 18, 2024

The aim is to create and offer guests an environment where they can relax and enjoy. Running a hotel efficiently is essential for many reasons: Guest Satisfaction: Happy guests are likely to return and recommend the hotel to others. Housekeeping Operations Housekeeping is important for guest satisfaction.

Housekeeping 130

Housekeeping Guest Satisfaction Maintenance Training 130

Horizon Hospitality

NOVEMBER 13, 2024

The Impact of Digital Transformation on Hotel Operations Digital transformation doesn’t just enhance the guest experience; it also benefits hotel operations. Automation tools streamline tasks like housekeeping management, maintenance, and guest communication, making it easier for staff to deliver timely service.

Concierge 130

Concierge Guest Satisfaction Housekeeping Maintenance 130

Hotelogix

OCTOBER 17, 2024

Boosting Guest Satisfaction: Guest feedback is critical for any hotel. KPIs such as the Net Promoter Score (NPS) and customer satisfaction ratings provide valuable insights into what guests think about their experience. This information is vital for making changes that enhance guest satisfaction.

Guest Satisfaction 130

Guest Satisfaction Book Information Property Management 130

Hotelogix

APRIL 22, 2024

Let's explore the insights and strategies for transforming your hotel's data into a robust growth and customer satisfaction tool. Importance of Analysing Hotel Data Hotel data encompasses various information, from guest bookings and preferences to revenue figures and occupancy rates. What is Hotel Data?

Guest Satisfaction 130

Guest Satisfaction Book Pricing Reservations 130

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Housekeeping and maintenance Impeccable rooms and facilities are non-negotiable.

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

Hotelogix

FEBRUARY 22, 2024

It will likely boost your efficiency if you can execute tasks like assigning room to housekeeping and accessing reports on your mobile devices from wherever you want.  You can’t Meet Guest Expectations Your guests' satisfaction is paramount to the success of your hotel.

Guest Satisfaction 130

Guest Satisfaction Housekeeping Demo Blog 130

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Metasphere

DECEMBER 5, 2024

Guests expect seamless experiences, from booking to checkout, while hotel management faces the challenge of balancing operational excellence and exceptional guest satisfaction. Relying on manual processes or outdated systems can lead to inefficiencies, errors, and dissatisfied guests.

Housekeeping 52

Housekeeping Scheduling Budgeting Guest Satisfaction 52

Hotelogix

NOVEMBER 7, 2024

It means handling issues calmly, staying professional during crises, and making sure your guests always feel valued. Guest satisfaction. It’s the key to keeping guests coming back and turning new visitors into loyal customers. Thoughtful Follow-Ups Once your guests check out, stay connected with them.

Guest Satisfaction 130

Guest Satisfaction Training Demo Housekeeping 130

Revenue Hub

JUNE 18, 2024

NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The Front Desk Manager is also responsible for scheduling, training and managing all logistics related to having the rooms ready for guests (i.e., reservations, housekeeping, maintenance, etc.),

Guest Satisfaction 103

Guest Satisfaction Pricing Housekeeping Communication 103

Hotelogix

NOVEMBER 29, 2024

Even before the moment they step foot in your establishment, guests require respectful and expeditious service. This infers check-in should be instantaneous; activities should be simple to book and maintain, and services like transportation or turndown should be professionally handled with deliberate forethought.

Guest Satisfaction 130

Guest Satisfaction Valet Services Housekeeping Document 130

Hotel Business

SEPTEMBER 3, 2024

This triggered a domino effect, impacting hotel bookings as stranded travelers frantically rebooked flights and adjusted itineraries, leading to a surge in last-minute cancellations and requests to modify their stay. Most reservations tend to include a range of tailored options, from airport pickup, dining reservations and golf bookings.

Guest Satisfaction 104

Guest Satisfaction Reservations Book Housekeeping 104

Hotelogix

SEPTEMBER 5, 2024

The growing demand for contactless services, driven by technological advancements and evolving guest expectations, has solidified the role of automated systems in modern hotels. These systems provide a unified experience from booking to checkout, meeting the high expectations of today’s tech-savvy travelers.

Housekeeping 100

Housekeeping Reservations Scheduling Book 100

Hotelogix

SEPTEMBER 5, 2024

The growing demand for contactless services, driven by technological advancements and evolving guest expectations, has solidified the role of automated systems in modern hotels. These systems provide a unified experience from booking to checkout, meeting the high expectations of today’s tech-savvy travelers.

Housekeeping 100

Housekeeping Reservations Scheduling Book 100

eZee Absolute

JANUARY 16, 2024

From staff shortage to housekeeping issues, from staying competitive to operational issues, this blog explores all and discusses effective ways to solve them. Read More Hotel Digital Marketing Strategies to Maximize Your Bookings Maintaining your hotel’s online presence is a must, given this is your first impression for guests.

Blog 102

Blog Guest Satisfaction Pricing Marketing 102

Hotelogix

MAY 16, 2024

Start with this- Automate routine tasks such as check-ins, billing, check-outs, and housekeeping schedules, reducing your staff's workload and minimizing human errors. Ensure real-time OTA distribution with a Channel Manager OTAs are a significant source of bookings, and you must work with multiple OTAs to drive more indirect bookings.

Front Desk Operations 130

Front Desk Operations Book Reservations Property Management 130

Hotelogix

DECEMBER 19, 2024

This data includes guest likes, booking trends, and more. It applies historical data and machine learning algorithms to predict booking patterns, seasonal demand, and potential revenue opportunities. This system combined information from their property management system booking platform, and sources tracking competitor prices.

Maintenance 100

Maintenance Training Pricing Book 100

Hotel Owner

JUNE 18, 2023

These costs may include housekeeping wages, utilities, and amenities. Customer Satisfaction Index (CSI) CSI measures the degree of customer satisfaction with your hotel’s service and facilities. Monitoring and working on improving your ORS can drive more bookings. Booking Channels Identifying which channels (e.g.,

Book 105

Book Strategic Planning Guest Satisfaction Housekeeping 105

Revenue Hub

AUGUST 29, 2024

For instance, a modern Property Management System (PMS) can centralize all hotel operations, providing real-time access to vital information and allowing staff to manage reservations, housekeeping, and billing with ease. They demand convenience, speed, and a seamless journey from booking to check-out.

Guest Satisfaction 93

Guest Satisfaction Housekeeping Article Reservations 93

eZee Absolute

AUGUST 29, 2023

But the one thing that is always constant is the day-to-day operations that define your guest experience. With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. Hotel operations play a crucial role in defining the guest experience.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. It’s no secret that some businesses offer terrible customer service, and guests aren’t shy to tell others about it.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Larry Mogelonsky

OCTOBER 7, 2024

After all, one of the hallmarks of guest satisfaction, and a core part of any hotelier’s duty of care, is whether or not the guest slept well. For instance, even to this day a member of the team calls every guest ahead of their arrival.

Travel and Tourism 130

Travel and Tourism Book Events Guest Satisfaction 130

STAAH

MARCH 26, 2024

In today’s digital age, social media has become a powerful tool for hotels to engage with guests, build brand awareness, and drive bookings. Behind-the-Scenes Sneak Peeks: Highlight the daily operations of your hotel, such as real-time kitchen or event preparations, housekeeping routines, or maintenance activities.

Travel and Tourism 93

Travel and Tourism Guest Satisfaction Events Housekeeping 93

Hotelogix

AUGUST 26, 2024

By keeping everyone connected, the hotel can provide better service and ensure that guests have a great experience during their stay.    Importance of Effective Interdepartmental Communication in a Hotel Interdepartmental communication is the key to smooth operations and guest satisfaction.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Revenue Hub

JUNE 27, 2024

A guest’s stay starts far before they step foot on the property. The instant a reservation is booked, the guest experience begins! Instead of waiting hours in the lobby, they’re welcomed into the comfort of their room – a simple act that speaks volumes about your commitment to guest satisfaction.

Workshop 86

Workshop Guest Satisfaction Housekeeping Article 86

Revenue Hub

AUGUST 1, 2023

NB: This is an article from TrustYou It’s no longer a matter of debate – in the world of hospitality, guest reviews have a signficant impact on a hotel’s reputation and future bookings. If you’re looking for more information, check our complete guide on how to respond to guest reviews. #1

Guest Satisfaction 70

Guest Satisfaction Housekeeping Article Blog 70

SiteMinder

OCTOBER 1, 2024

This includes automating guest check-ins, housekeeping schedules, inventory management, and communication with guests through automated messaging platforms. Automation helps hotels operate more smoothly and allows staff to focus on high-value tasks, improving both operational efficiency and the guest experience.

Front Desk Operations 52

Front Desk Operations Housekeeping Maintenance Scheduling 52

Larry Mogelonsky

DECEMBER 11, 2023

But while decreasing the cost per acquisition to then increase gross profit per booking is a noble objective, hotels may still be hamstrung by a combination of out-of-service (OOS) and out-of-order (OOO) rooms, throttling occupancies, when demand exists, by as much as 5%.

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100

Hotelogix

SEPTEMBER 13, 2024

  By meeting the requirements set out for each star level and continuously striving to enhance service quality and guest experience, hotels can meet and exceed guest expectations, potentially leading to higher star ratings and, subsequently, greater guest satisfaction and loyalty.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

  By meeting the requirements set out for each star level and continuously striving to enhance service quality and guest experience, hotels can meet and exceed guest expectations, potentially leading to higher star ratings and, subsequently, greater guest satisfaction and loyalty.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Revenue Hub

FEBRUARY 16, 2023

At every step of the guest journey, guest sentiments, their bookings, interest and footfalls can be tracked to not only add more data to the guest profile but also to provide individual data driven insights into the different parts of the hotel experience.  Wondering where to invest to maximize guest satisfaction?

Guest Satisfaction 94

Guest Satisfaction Article Housekeeping Information 94

Les Roches

AUGUST 21, 2024

Duties include strategic planning, financial management and ensuring adherence to brand standards while monitoring and maintaining high levels of guest satisfaction. They also oversee the concierge services, ensuring guests receive personalized recommendations and assistance.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

SiteMinder

SEPTEMBER 10, 2024

This is different from fixed costs, which remain stable regardless of guest numbers, such as staff salaries, property taxes, insurance and more. What is cost per occupied room in housekeeping? In housekeeping, cost per occupied room has a similar meaning as it does for a hotel generally.

Cost Reduction 52

Cost Reduction Housekeeping Guest Satisfaction Pricing 52

Revenue Hub

SEPTEMBER 27, 2023

NB: This is an article from Roomdex , one of our Expert Partners With hotel profitability becoming more of a challenge, upselling provides the potential to generate additional revenue from every booking. Guests often pay a premium to have more flexibility with their arrival and departure times. But not all upsell revenue is the same.

Reservations 92

Reservations Guest Satisfaction Housekeeping Article 92