eHotelier

JULY 25, 2023

The results of implementing a platform that is focused on the guest experience include improved guest satisfaction and loyalty, higher ratings and reviews, and increased revenue through repeat bookings and positive word of mouth.

Guest Satisfaction 246

Guest Satisfaction Book 246

Soft Inn

JANUARY 12, 2024

Ever wondered how hotels effortlessly manage bookings and keep everything in sync? The secret lies in two powerful tools – hotel booking engines and channel managers. Let's delve into the inner workings of hotel booking engines and channel managers, exploring how they collaborate to create an efficient hotel management system.

Book 130

Book Guest Satisfaction Blog Property Management 130

Hotelogix

JANUARY 18, 2024

In the hospitality industry, driving direct bookings through your hotel's website is crucial to remain competitive. The most important factor in achieving this is having a well-integrated booking engine. This technology can transform your website into a powerful tool to attract bookings. Let's explore how this works.

Book 130

Book Catering Reservations Guest Satisfaction 130

InnQuest

SEPTEMBER 5, 2023

Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. This prevents overbooking and rate disparities, enhancing the guest experience. Factors like time of booking, length of stay, and room type can influence pricing.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Revenue Hub

MARCH 5, 2024

In this blog post, we shed some light on the pros and cons of such automated response tools: Advantages Efficiency and speed One of the biggest benefits of AI-powered automated response tools is the speed with which they can respond to guest requests. appeared first on Revenue Hub.

Guest Satisfaction 91

Guest Satisfaction Communication Training Information 91

Hotelogix

OCTOBER 17, 2024

Online bookings have become a game changer in the hospitality industry. They allow guests to book rooms at their convenience at any time of the day, improving customer satisfaction. Apart from offering great ease to the guests, they provide valuable operational and financial benefits to the hoteliers.

Book 130

Book Reservations Demo Information 130

Hotelogix

SEPTEMBER 19, 2024

Understanding the difference between online booking and travel agency services is crucial for hotel owners and managers looking to optimize their revenue streams. These platforms provide a self-service model that allows guests to compare prices, read reviews, and book rooms at their convenience.

Book 130

Book Demo Guest Satisfaction Reservations 130

Hotelogix

OCTOBER 10, 2024

Real-Time Updates: The cloud PMS updates all guest data and room statuses in real-time. Room Assignment: Once complete, the system provides a digital room key or instructs the guest to pick up a key from the kiosk. Verification: The guest inputs booking details, verifies their identity, and processes payments.

Guest Satisfaction 230

Guest Satisfaction POS Systems Book Demo 230

Hotelogix

SEPTEMBER 12, 2024

  This article explores what hotel review websites are, highlights some of the best platforms, discusses their benefits, and outlines how hotels can effectively manage bookings and gather positive feedback using tools like Hotelogix Reputation Management. What Are Hotel Reviews Websites?

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

Revenue Hub

SEPTEMBER 20, 2023

In our first article , we explored three effective steps to elevate your independent hotel’s online reputation, boosting the number of positive bookings to drive more direct bookings. When it comes to increasing direct bookings, guest satisfaction is key.

Book 101

Book Guest Satisfaction Article Budgeting 101

Revenue Hub

FEBRUARY 6, 2024

Reducing friction in the hotel booking process is a critical strategy for increasing revenue and profitability. By mitigating these friction points, hotels can not only elevate their online reservation experience for customers but also significantly enhance their bookings. Collect data from the CRS to identify booking errors.

Book 94

Book Reservations Guest Satisfaction Article 94

InnQuest

OCTOBER 24, 2023

Hoteliers often face the decision of whether to focus on direct bookings through their website or rely on Online Travel Agencies (OTAs) to fill rooms. Advantages of Direct Bookings Direct bookings occur when guests reserve rooms through a hotel’s website or by calling the property.

Reservations 130

Reservations Book Pricing Guest Satisfaction 130

InnQuest

OCTOBER 17, 2023

Overbooking is a common problem in the hospitality industry, causing major issues for both – hoteliers and guests. Striking the perfect balance between fully booked rooms and avoiding overbooking can be a challenging task. They are a result of a delicate balance between maximizing revenue and providing guest satisfaction.

Reservations 221

Reservations Guest Satisfaction Book Pricing 221

InnQuest

SEPTEMBER 12, 2023

These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotelogix

DECEMBER 7, 2023

To be very precise, it has shaped the way guests book their accommodations at hotels. If you want to generate incremental OTA bookings well, you need to work with the best of them with a well-thought-out strategy. Moreover, these serve as a one-stop location for travelers for comparative analysis and hotel bookings. 

Book 268

Book Budgeting Catering Strategic Planning 268

Hotel Owner

MARCH 13, 2024

To enhance profitability and cultivate positive guest relationships in your hotel, it’s crucial to recognise the advantages of securing direct bookings. While there are numerous benefits to increasing the share of direct bookings, the most significant is likely the improved profit margin.

Book 98

Book Guest Satisfaction Reservations Information 98

InnQuest

OCTOBER 3, 2023

This efficiency extends to check-in and check-out processes, leading to shorter wait times for guests and improved staff productivity. This accuracy not only improves guest satisfaction but also minimizes disputes and the associated administrative burden.

Guest Satisfaction 221

Guest Satisfaction Information Property Management Blog 221

STAAH

JUNE 4, 2024

The hotel booking engine is the main tool that makes booking a hotel easier for both owners and guests. Let’s delve into the essentials of hotel booking engines , understanding what they are, how they work, and why they are indispensable in the modern hotel landscape. What is a Hotel Booking Engine?

Book 91

Book Guest Satisfaction Reservations Communication 91

Revenue Hub

SEPTEMBER 19, 2023

Independent hotel managers often face unique challenges when it comes to boosting direct bookings. NB: This is an article from Directful With the dominance of OTAs and branded properties, it can be tough for independent hotels to stand out and encourage guests to book direct. Let’s get started on the path to success!

Book 92

Book Guest Satisfaction Article Reservations 92

Soft Inn

SEPTEMBER 30, 2024

The reservation department is a crucial component of any hotel, serving as the foundation for ensuring smooth guest bookings and maximizing occupancy rates.

Reservations 130

Reservations Training Guest Satisfaction Book 130

InnQuest

APRIL 3, 2023

This includes implementing mobile check-in and keyless entry , using guest messaging platforms, and providing digital guest directories. For instance, online booking systems, channel managers, and revenue management software can help you manage reservations, room rates, and availability across different channels.

Training 222

Training Property Management Special Events Guest Satisfaction 222

Revenue Hub

NOVEMBER 12, 2024

NB: This is an article from Sabre Hospitality Subscribe to our weekly newsletter and stay up to date In this article, we’ll explore the top 10 marketing strategies that hoteliers can leverage to drive bookings and boost revenue in the coming year. The booking experience on mobile should be fast, intuitive, and hassle-free.

Book 84

Book Marketing Article Guest Satisfaction 84

Hotelogix

JULY 5, 2024

Reservation software for a small hotel is like a helpful assistant that makes booking rooms easier. It lets hotels manage bookings, shows room availability online, and keep track of guest details. It's handy for guests too, letting them book rooms directly on the hotel's website.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Hotelogix

OCTOBER 30, 2024

The hotel customer journey refers to the complete experience guests go through, from researching, booking, staying and post-stay interactions with the hotel. Understanding the hotel customer journey is key to providing a great guest experience. Where Do Hotel Customers Start Their Booking Journey?

Book 222

Book Blog Reservations Information 222

STAAH

JULY 30, 2024

Imagine a world where every booking goes straight to your hotel, cutting out the middleman and saving you significant commission fees. This isn’t just a dream—it’s a reality that direct bookings can offer. Discover how embracing direct bookings can transform your hotel’s financial health and guest satisfaction.

Book 82

Book Guest Satisfaction Events Marketing 82

Hotelogix

OCTOBER 17, 2024

Boosting Guest Satisfaction: Guest feedback is critical for any hotel. KPIs such as the Net Promoter Score (NPS) and customer satisfaction ratings provide valuable insights into what guests think about their experience. This information is vital for making changes that enhance guest satisfaction.

Guest Satisfaction 130

Guest Satisfaction Book Information Property Management 130

Revenue Hub

MAY 14, 2024

If you’re looking for avenues to amplify revenue and create a more loyal guest base, look towards fine-tuning your hotel’s direct booking strategy. Despite increased accessibility by third-party sites, direct bookings have quickly become a preferred method for consumers. Case Study: Hilton ‘Expect Better.

Book 84

Book Guest Satisfaction Reservations Communication 84

Revenue Hub

OCTOBER 6, 2023

NB: This is an article from Revinate Ever since the introduction of online travel agencies (OTAs) in the ‘90s, hoteliers have struggled to achieve the optimal distribution mix between OTAs and hotel direct bookings. The state of OTAs and direct bookings The pandemic transformed the booking behavior of today’s travelers.

Book 102

Book Communication Guest Satisfaction Article 102

SiteMinder

SEPTEMBER 6, 2023

What is the online booking process? The online hotel booking process is how guests book and pay for a stay at your hotel. This process is made possible by your hotel’s website, open 24/7 to greet potential guests and turn their interest into confirmed stays.

Book 98

Book Reservations Blog Information 98

Revenue Hub

NOVEMBER 9, 2023

As a hotelier or revenue manager, you’re no stranger to the intricacies of managing bookings. NB: This is an article from Topline Revenue , one of our Expert Partners Yet, group bookings present a unique challenge. Fear not, though, because we’re here to guide you through the process of mastering group booking management.

Book 91

Book Pricing Guest Satisfaction Article 91

Revenue Hub

APRIL 4, 2024

When considering the entirety of the guest experience, from booking to on-property and post-stay, hotel operators and executives now have an incredible opportunity to exceed guest expectations and maximize revenue potential with the help of new-age tools and processes.

Book 88

Book Customer Service Guest Satisfaction Pricing 88

STAAH

MARCH 19, 2024

In the competitive hospitality industry, securing direct bookings is vital for hotel success. But why is it important to develop winning strategies to increase direct bookings? Direct bookings boost profits by cutting commission fees and allow hotels to build better guest relationships.

Book 87

Book Guest Satisfaction Pricing Marketing 87

STAAH

JUNE 11, 2024

Finding the right balance between OTAs and direct bookings is a crucial strategy for hotels and accommodation providers for success. On the other side, you have the hotel’s direct channel, their website, which is the most profitable for online booking. Hence, the turn to optimising direct bookings. Why direct bookings matter?

Book 88

Book Travel and Tourism Guest Satisfaction Marketing 88

Hotelogix

OCTOBER 30, 2024

The department is responsible for coordinating guest services, maintaining an up-to-date guest database, and ensuring overall guest satisfaction throughout their stay. It helps prevent overbooking and ensures guest preferences are captured seamlessly. Handling these queries manually can lead to overbookings.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

InnQuest

MARCH 2, 2023

Invest in Technology Technology has become an essential tool in the hospitality industry, and investing in the right technology can help streamline operations and improve guest experiences. This includes everything from online booking systems and inventory management to customer relationship management tools.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Hotelogix

APRIL 22, 2024

Let's explore the insights and strategies for transforming your hotel's data into a robust growth and customer satisfaction tool. Importance of Analysing Hotel Data Hotel data encompasses various information, from guest bookings and preferences to revenue figures and occupancy rates. What is Hotel Data?

Guest Satisfaction 130

Guest Satisfaction Book Pricing Reservations 130

Revenue Hub

OCTOBER 15, 2024

This is why we’ve teamed up with Hudson Crossing , a leading global advisor to travel and hospitality companies, to unravel what this concept entails and what benefits this approach gives hoteliers and hotel guests. Room type examples A Rate Plan represents essentially the practical terms and conditions that go with a booking.

Book 88

Book Pricing Article Guest Satisfaction 88