5 digital strategies for higher guest satisfaction and more bookings
eHotelier
APRIL 1, 2025
Guest satisfaction is not just about making guests happy. It drives revenue, builds your reputation, and keeps guests coming back.
Increase Revenue and Guest Satisfaction with a Games Room
Revenue Hub
MARCH 27, 2025
NB: This is an article from SiteMinder , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Positive experiences in shared spaces like games rooms often lead to glowing reviews, which are key drivers for future bookings. Family travellers, digital nomads, and business guests love game rooms.
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The power of experience: how guest satisfaction can influence hotel pricing strategies
eHotelier
OCTOBER 9, 2024
As consumers become more informed and online booking environments offer new levels of transparency, hotels will discover that positive guest experiences are not just beneficial—they are essential for maintaining pricing power.
How to Measure Guest Satisfaction in Hospitality Industry – 2023
InnQuest
AUGUST 3, 2023
In the hospitality industry, guest satisfaction is the ultimate goal. Satisfied guests are more likely to become repeat customers, leave positive reviews and recommend the property to others. To ensure continuous improvement and success, hospitality businesses must adopt effective methods to measure guest satisfaction.
Transform Your Hotel Website into a High-Converting Booking Tool
Hotelogix
FEBRUARY 13, 2025
It acts as your all-day, every-day salesperson, concierge, and booking agent. But here's the problem: many hotel websites don't do a good job of turning visitors into paying guests. If your website fails to attract and convert these potential guests, you lose a lot of money. This means missing out on potential income.
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Hotel games room: Increase revenue & guest satisfaction
SiteMinder
MARCH 24, 2025
A hotel games room taps directly into these needs, delivering memorable experiences that guests will talk about long after check-out. A well-designed games room can: Increase guest satisfaction by offering unexpected value. Encourage longer stays as guests find more reasons to linger.
Top 10 Hotel Marketing Strategies to Boost Your Bookings in 2025
Revenue Hub
NOVEMBER 12, 2024
NB: This is an article from Sabre Hospitality Subscribe to our weekly newsletter and stay up to date In this article, we’ll explore the top 10 marketing strategies that hoteliers can leverage to drive bookings and boost revenue in the coming year. The booking experience on mobile should be fast, intuitive, and hassle-free.
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The Power of Consistency in Guest Satisfaction
Modern Restaurant Management
AUGUST 28, 2024
Many consumers expect to be acknowledged or responded to almost immediately for bookings or customer service inquiries, and value flexible and convenient policies that routinely prioritize the customer first. What are some things brands can do to improve guest satisfaction?
What is customer effort and how to lower it to increase guest satisfaction
eHotelier
JUNE 6, 2024
Customer effort is one of the metrics used in hotels to measure guest satisfaction. It is all about how easy it is to stay in your hotel, from the booking moment to post-stay. In other words, how easy it is for a customer to do something within the guest journey.
Unlocking More Bookings: Creative Voucher Strategies for Boosting Guest Loyalty & Revenue
STAAH
NOVEMBER 5, 2024
When guests enjoy staying at your hotel, they want to come back and enjoy something they didn’t experience in the previous stay or invite their friends and family to enjoy your property. Attracting new guests and boosting brand awareness. Perceived value should exceed the cost, encouraging guests to make a purchase.
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How Google Calendar Simplifies Room Bookings?
Hotelogix
JANUARY 10, 2025
From ensuring guest satisfaction to m anaging room inventory , keeping accurate track of bookings stands out as a crucial function. But But is the booking system with google calendar the right choice for your hotel business ? Let’s find out. Curious about how that works?
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Innovative insurance for hoteliers: How the BeSafe and SiteMinder partnership drives revenue and guest satisfaction
SiteMinder
APRIL 7, 2025
The partnership between BeSafe Group and SiteMinder offers innovative insurance solutions that help hoteliers boost revenue, streamline operations, and enhance guest satisfaction. Their flagship product, BeSafe Rate , is an integrated insurance platform designed to streamline the booking process.
How to measure and improve Guest Satisfaction in Hotels
MEWS
JUNE 20, 2023
Guest satisfaction is the main driver of the hospitality industry – it directly influences customer loyalty, positive reviews and repeat bookings. That's why hotels are always looking for ways to surpass guest expectations. But is focusing on one-of-a-kind experiences and personalized services enough?
7 Surprise & Delight Tactics to Improve Hotel Guest Satisfaction
Revenue Hub
AUGUST 29, 2024
We believe in the power of creating unforgettable guest experiences that drive direct bookings and cultivate lifelong loyalty. With a little creativity and industry expertise, you can empower your staff to create personalized moments that optimize guest satisfaction and boost your bottom line. of travelers. The best part?
Top 10 Reputation Management Trends Impacting Hotels in 2025
Revenue Hub
JANUARY 10, 2025
This shift to AI Personality boosts the authenticity of responses and guest satisfaction. Review platforms are now prioritizing recent reviews that reflect current guest satisfaction. Furthermore, long surveys may discourage guests from leaving public reviews, which are crucial for attracting direct bookings.
The AI Revolution in Hotel Pricing: Beyond Dynamic Rates
Revenue Hub
JANUARY 14, 2025
NB: This is an article from the Pedowitz Group Subscribe to our weekly newsletter and stay up to date This evolution significantly shifts from traditional pricing models to sophisticated, data-driven approaches that enhance revenue management and guest satisfaction.
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How to Choose the Best Channel Manager for a Hotel Business
Hotelogix
NOVEMBER 28, 2024
Managing bookings across multiple channels has become a core part of running a successful hospitality business. It can directly impact revenue, guest satisfaction, and your ability to scale. If a guest books through one platform, your availability on other platforms must reflect this immediately.
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The Top Traits of Exceptional Hospitality Professionals
STAAH
NOVEMBER 19, 2024
Example: A guest celebrating a birthday might find a complimentary dessert or room upgrade waiting for them—a small touch that creates unforgettable moments. From last-minute bookings to handling unexpected challenges like weather delays, adaptability ensures that professionals can remain calm and resourceful under pressure.
AI Messaging in Hotels: The Future of Guest Service
Hotelogix
MARCH 21, 2025
Intelligent hotels are embracing AI-based communication tools at a breakneck pace, not only to wow technology-aware travelers but also to automate operations, increase revenue , and establish long-term guest loyalty. From front-desk queries to housekeeping requests , response time lags can adversely affect guest satisfaction.
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Hotel Booking Engine: Understanding the Fundamentals
Soft Inn
MARCH 3, 2024
With the rise of Online Travel Agencies (OTAs) and the increasing demand for seamless booking experiences, hoteliers have started to recognize the value of prioritizing direct bookings.
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Effective Strategies to Increase Hotel Customer Retention
Hotelogix
OCTOBER 30, 2024
Guests expect prompt responses and personalized attention throughout their stay. Utilizing technology, such as mobile check-ins and AI chatbots, can enhance service efficiency and guest satisfaction. This efficiency not only enhances the overall guest experience but also fosters loyalty.
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Impact of Artificial Intelligence on the Hotel Industry
Hotelogix
NOVEMBER 28, 2024
Guests would stay on your page longer, and you’d show them that your property is more than just a bed it’s part of their journey. Fixing the Drop-Off Problem Ever notice how many visitors browse your website but never actually book? For instance, a guest is scrolling through your site and has a question about breakfast.
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9 benefits of implementing a customer experience platform: insights from industry experts
eHotelier
JULY 25, 2023
The results of implementing a platform that is focused on the guest experience include improved guest satisfaction and loyalty, higher ratings and reviews, and increased revenue through repeat bookings and positive word of mouth.
Hotel Market Segmentation Guide- Key to Your Hotel's Growth
Hotelogix
NOVEMBER 28, 2024
Focus on segments showing both high spending patterns and consistent booking frequencies. International guests often book longer stays and spend more on amenities, making them particularly valuable. Consider factors like booking windows, length of stay, and seasonal preferences.
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How Hotels Are Embracing Technology and Digital Transformation
Horizon Hospitality
NOVEMBER 13, 2024
Digital platforms also allow hotels to manage bookings, handle guest requests, and optimize room allocation in real-time, improving operational efficiency and service quality. Mobile apps help hotels gather valuable data on guest preferences, allowing them to refine and personalize their services.
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Top Strategies to Increase Guest Reviews for Your Hotel
STAAH
MARCH 11, 2025
Why Guest Reviews Matter Guest reviews play a critical role in shaping a hotel’s reputation and influencing potential guests’ booking decisions. A strong review strategy helps hotels build trust, attract more bookings, and improve overall guest satisfaction.
Effective Hotel Sales Strategies to Increase Revenue
Hotelogix
NOVEMBER 7, 2024
This blog outlines simple, actionable strategies that hotels of all sizes can use to grow their business, from direct bookings to pricing strategies and everything in between. By encouraging guests to book directly through your website, you can keep more of the revenue and build stronger relationships with your guests.
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The Future of Hospitality: Trends Shaping 2025
STAAH
JANUARY 21, 2025
Hotels invested heavily in contactless technology, enhancing guest convenience and safety. The rise of wellness tourism and eco-friendly initiatives set new benchmarks for guest satisfaction. Being mobile-first is essential for engaging guests effectively and ensuring a smooth booking process.
Whats Different Between Guest Service and Guest Experience?
Revenue Hub
JANUARY 7, 2025
Understanding these differences and improving each one in your hotel is important to enhance guest satisfaction, boost loyalty, and increase revenue. Keep reading to explore the similarities and differences between guest services and guest experiences, and how to deliver each seamlessly.
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Do Automated Response Tools Really Increase Guest Satisfaction?
Revenue Hub
MARCH 5, 2024
In this blog post, we shed some light on the pros and cons of such automated response tools: Advantages Efficiency and speed One of the biggest benefits of AI-powered automated response tools is the speed with which they can respond to guest requests. appeared first on Revenue Hub.
AI to Improve the Hotel Spa End User Journey
Larry Mogelonsky
MARCH 24, 2025
That is, for our industry where human-to-human contact is ever-so-centric to guest satisfaction, its not that automation will supplant practitioners but that these contemporary tools will offset the undesirable, repetitive tasks to augment the experience. Photo courtesy of Sensei Lanai, a Four Seasons Resort)
Creative Voucher Strategies for Boosting Revenue & Guest Loyalty
Revenue Hub
NOVEMBER 6, 2024
NB: This is an article from Staah Subscribe to our weekly newsletter and stay up to date When guests enjoy staying at your hotel, they want to come back and enjoy something they didn’t experience in the previous stay or invite their friends and family to enjoy your property. Attracting new guests and boosting brand awareness.
Hotel Booking Engine & Channel Manager: How does it works?
Soft Inn
JANUARY 12, 2024
Ever wondered how hotels effortlessly manage bookings and keep everything in sync? The secret lies in two powerful tools – hotel booking engines and channel managers. Let's delve into the inner workings of hotel booking engines and channel managers, exploring how they collaborate to create an efficient hotel management system.
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Why Every Hotel Needs a Channel Manager (And What Happens Without One)
STAAH
APRIL 1, 2025
Managing online bookings is one of the biggest challenges for hotels today, especially when they work with multiple Online Travel Agencies (OTAs) like Booking.com, Expedia, and Agoda. It acts as a central hub that syncs your hotels availability, pricing, and bookings across all your connected OTAs in real time. Heres how it helps: 1.
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Powering the Future – Why EV Charging is a Must-Have for UK Hotels
Hotel Owner
NOVEMBER 18, 2024
As such, offering EV charging is not only a matter of adapting to the market; it’s also a powerful strategy to secure repeat corporate clients, enhance revenue, and improve guest satisfaction. Rudi Hygino, Hotel Manager of University Arms shares, “ We’ve noticed a positive shift in guest behaviour since installing the EV chargers.
A Concise Guide to Hotel Inventory Management
InnQuest
SEPTEMBER 5, 2023
Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. This prevents overbooking and rate disparities, enhancing the guest experience. Factors like time of booking, length of stay, and room type can influence pricing.
What to Look for in Hotel Management Software – A Complete Guide for Hoteliers
Hotelogix
JANUARY 19, 2025
The system also streamlines the guest experience by offering features like contactless check-ins and personalized service. These capabilities not only increase guest satisfaction but also reduce the workload for front desk staff. Additionally, the cost savings are significant.
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5 Advantages of Using Online Booking Systems in Hotels
Hotelogix
OCTOBER 17, 2024
Online bookings have become a game changer in the hospitality industry. They allow guests to book rooms at their convenience at any time of the day, improving customer satisfaction. Apart from offering great ease to the guests, they provide valuable operational and financial benefits to the hoteliers.
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Difference Between Online Booking and Travel Agency
Hotelogix
SEPTEMBER 19, 2024
Understanding the difference between online booking and travel agency services is crucial for hotel owners and managers looking to optimize their revenue streams. These platforms provide a self-service model that allows guests to compare prices, read reviews, and book rooms at their convenience.
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New Campaigns Manager: Create Automated WhatsApp Messages
Revenue Hub
JANUARY 22, 2025
NB: This is an article from HiJiffy , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date By integrating real-time data from a hotels Property Management System (PMS), this tool significantly simplifies operations while delivering tailored and timely messaging to guests via WhatsApp , with SMS as a dependable fallback.
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How to Use Google Ads for Better Hotel Visibility
Hotelogix
JANUARY 5, 2025
Google Ads help the hotels to enhance their online presence, increase direct bookings , and boost visibility on search engines. This guide explains how Google Ads can help you get more bookings and stand out from other hotels. Mobile-friendly : The responsive design ensures a smooth booking experience across all devices.
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ChatGPT for Hotels: Boost Direct Bookings & Reduce Costs
Hotelogix
FEBRUARY 28, 2025
The Rise of AI in Hospitality Technology has changed how people book and experience hotels. Years ago, guests called receptionists for every request. Hotels worldwide use ChatGPT to: Talk to guests 24/7 – Whether it’s a booking question or a dinner reservation, AI answers instantly. The result?
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How to Decide Hotel Rates: A Complete Guide for Hoteliers
Hotelogix
JANUARY 19, 2025
” Key Insight: Promotions encourage direct bookings and help fill rooms during slow periods. Monitor booking patterns for weekends, weekdays, and special events. Example: “Offer a 20% discount for same-day bookings to maximize room utilization.” Example: “Book 30 days early and save 15%!”
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Driving direct bookings via your hotel website? Leverage the power of a booking engine.
Hotelogix
JANUARY 18, 2024
In the hospitality industry, driving direct bookings through your hotel's website is crucial to remain competitive. The most important factor in achieving this is having a well-integrated booking engine. This technology can transform your website into a powerful tool to attract bookings. Let's explore how this works.
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