Revenue Hub

FEBRUARY 21, 2023

The answer is simple – positive reviews lead to more bookings, and more bookings lead to higher revenue. Additionally, hotels with higher review scores are more likely to be ranked higher in search results, making them more visible to potential guests. Reputation management also plays a role in guest retention and loyalty.

Guest Retention 98

Guest Retention Book Article Pricing 98

Revenue Hub

JANUARY 11, 2024

By tracking and analysing customer journeys through cookies, hotels gain insights into guest behaviour, engagement, and other valuable metrics. This data-rich approach enables hotels to measure guest retention, acquisition rates, and consumer engagement scores, providing a solid foundation for strategic decision-making.

Guest Satisfaction 106

Guest Satisfaction Pricing Guest Retention Marketing 106

Hotelogix

OCTOBER 18, 2023

So, how much does it cost to acquire a booking at your hotel? However, it's much more complicated than that, so understanding what GAC is and how to calculate Guest Acquisition Cost (GAC) correctly is crucial. Promotions, discounts, and special offers are practical tools to attract new guests, especially during off-peak seasons.

Guest Retention 100

Guest Retention Marketing Pricing Training 100

eZee Absolute

SEPTEMBER 20, 2022

Understanding the Different Stages of Hotel Guest Journey. Understanding guests is vital for your hotel. It will help you provide them with a great experience at your property, and in turn maintain or even increase guest retention , thereby boosting your bottom line revenue. Seems Emily has booked your hotel for the stay.

Budgeting 96

Budgeting Reservations Book Article 96

Revenue Hub

MAY 18, 2023

Marketing By choosing the right marketing tools, such as a robust CRM system, hotels can capture and store guest data from all distribution channels. This in turn can be used to create targeted marketing campaigns that resonate with their audience and drive high-value bookings.

Front Desk Operations 98

Front Desk Operations Cost Reduction Book Training 98

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. When guests feel that their unique needs and preferences are acknowledged, they’re more likely to return and recommend the hotel to others.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

eZee Absolute

AUGUST 10, 2023

The majority of family bookings typically include at least one child, and this often gives rise to distinct requirements throughout their stay. This makes business travellers less price-sensitive and leisure travellers a bit more price sensitive. Loyalty Programs Loyalty programs play a crucial role in guest retention.

Marketing 52

Marketing Book Budgeting Information 52