Revenue Hub

SEPTEMBER 6, 2024

True personalization involves integrating tailored interactions both online and on-property, enhancing guest service, fostering emotional connections, and driving loyalty and future bookings. Technology, data, and intelligence Hoteliers have access to a vast amount of data within their hospitality management systems.

Guest Retention 84

Guest Retention Article Definition Hospitality Management 84

Revenue Hub

JANUARY 11, 2024

By tracking and analysing customer journeys through cookies, hotels gain insights into guest behaviour, engagement, and other valuable metrics. This data-rich approach enables hotels to measure guest retention, acquisition rates, and consumer engagement scores, providing a solid foundation for strategic decision-making.

Guest Satisfaction 81

Guest Satisfaction Pricing Guest Retention Marketing 81

Revenue Hub

MAY 18, 2023

Operational efficiency: By eliminating unnecessary expenses and streamlining processes, hotels can improve their operational efficiency and provide better service to guests. Clearly, cost control is an important aspect of the hotel and hospitality management industry that enables hotels to gain a competitive edge over their competitors.

Front Desk Operations 80

Front Desk Operations Cost Reduction Book Training 80

SiteMinder

FEBRUARY 29, 2024

Hospitality training courses for hotels Whether it’s mastering the art of management, ramping up sales numbers, delivering top-notch customer service, or leading a team to glory, there’s a course out there tailored just for the needs of your hotel. Doing my job is now more enjoyable and easier.”

Training 52

Training Customer Service Communication Guest Satisfaction 52

Les Roches

AUGUST 22, 2024

Additionally, the IHG Rewards Club loyalty program plays a critical role in driving guest retention and direct bookings, further solidifying its competitive edge. Leisure trips are booming, with pent-up demand driving bookings. One key challenge is the changing nature of travel.

Catering 52

Catering Travel and Tourism Budgeting Marketing 52