Hotelogix

FEBRUARY 19, 2025

This might not be a good thing for hotels because they need some quality content to attract more guests during bad times. HubSpot carried out a study that established the fact that the more customer engagement and bookings take place, the better a business focuses on content marketing ( HubSpot, 2023 ). 

Marketing 100

Marketing Blog Book Events 100

Revenue Hub

MAY 29, 2024

Attract frequent travelers Frequent travelers, especially corporate guests, are looking for ease of booking and are likely to repeat if they are happy. So, with the help of a loyalty program, you are likely to attract these frequent travelers , because they seek out hotels that will reward them for repeat bookings.

Guest Retention 107

Guest Retention Book Article Marketing 107

Hotelogix

MAY 16, 2024

Ensure real-time OTA distribution with a Channel Manager OTAs are a significant source of bookings, and you must work with multiple OTAs to drive more indirect bookings. Boost online reach: Automatically update your room availability across all platforms in real time, helping capture every possible booking.

Book 130

Book Front Desk Operations Reservations Property Management 130

Revenue Hub

JULY 20, 2023

This allows you to maintain full control over the booking process and also saves costs on commissions to third-party booking platforms. Below are the steps and aspects to consider for a successful direct booking strategy: 1. Below are the steps and aspects to consider for a successful direct booking strategy: 1.

Guest Retention 75

Guest Retention Book Customer Service Article 75

Revenue Hub

DECEMBER 13, 2024

NB: This is an article from Agilysys Subscribe to our weekly newsletter and stay up to date Hotels that prioritize loyalty programs not only retain guests but also benefit from increased bookings, higher spending per guest, and long-term advocacy. This drives revenue while enhancing the guest experience.

Book 109

Book Guest Retention Article Events 109

Revenue Hub

MAY 22, 2023

It also includes indirect costs like the salaries of the marketing and sales teams, the cost of promotions, the cost of running events or campaigns, and the commission paid to travel agents or online booking platforms. High Competition : The hotel industry is highly competitive, with many hotels vying for the same guests.

Guest Retention 98

Guest Retention Budgeting Article Marketing 98

STAAH

FEBRUARY 13, 2023

AI provides hoteliers with the opportunity to enhance the customer experience and increase guest retention. Bookings optimisation by leveraging AI learning across owned platforms such as your website to understand customer journeys and behaviour better, and provide a more personalised and optimised booking experience.

Guest Retention 98

Guest Retention Information Book Housekeeping 98

Revenue Hub

SEPTEMBER 6, 2024

True personalization involves integrating tailored interactions both online and on-property, enhancing guest service, fostering emotional connections, and driving loyalty and future bookings. And this is no longer optional. Yet, 85% of brands feel they are not succeeding with personalization.

Guest Retention 107

Guest Retention Article Definition Hospitality Management 107

Revenue Hub

AUGUST 22, 2023

Group business has traditionally been built from steep discounts and block rates, which help drive group bookings and indicate potential demand before an event. This allows groups to be more than a means to drive up the value of adjacent bookings made near an event and a reliable source of booking revenue.

Pricing 98

Pricing Events Book Guest Retention 98

Revenue Hub

FEBRUARY 21, 2023

The answer is simple – positive reviews lead to more bookings, and more bookings lead to higher revenue. Additionally, hotels with higher review scores are more likely to be ranked higher in search results, making them more visible to potential guests. Reputation management also plays a role in guest retention and loyalty.

Guest Retention 98

Guest Retention Book Article Pricing 98

Revenue Hub

JANUARY 27, 2023

Enhancing the hotel guest experience through different means is crucial in order to enforce your hotel’s brand identity, position your hotel among the competition, potentiate guest retention, increase sales and revenue, and continue to grow. It’s a win-win.

Guest Retention 95

Guest Retention Scheduling Article Book 95

Hotelogix

OCTOBER 18, 2023

So, how much does it cost to acquire a booking at your hotel? However, it's much more complicated than that, so understanding what GAC is and how to calculate Guest Acquisition Cost (GAC) correctly is crucial. Promotions, discounts, and special offers are practical tools to attract new guests, especially during off-peak seasons.

Guest Retention 100

Guest Retention Marketing Pricing Training 100

Revenue Hub

JANUARY 11, 2024

By tracking and analysing customer journeys through cookies, hotels gain insights into guest behaviour, engagement, and other valuable metrics. This data-rich approach enables hotels to measure guest retention, acquisition rates, and consumer engagement scores, providing a solid foundation for strategic decision-making.

Guest Satisfaction 106

Guest Satisfaction Pricing Guest Retention Marketing 106

eZee Absolute

SEPTEMBER 20, 2022

Understanding the Different Stages of Hotel Guest Journey. Understanding guests is vital for your hotel. It will help you provide them with a great experience at your property, and in turn maintain or even increase guest retention , thereby boosting your bottom line revenue. Seems Emily has booked your hotel for the stay.

Budgeting 96

Budgeting Reservations Book Article 96

Revenue Hub

MAY 18, 2023

Marketing By choosing the right marketing tools, such as a robust CRM system, hotels can capture and store guest data from all distribution channels. This in turn can be used to create targeted marketing campaigns that resonate with their audience and drive high-value bookings.

Front Desk Operations 98

Front Desk Operations Cost Reduction Book Training 98

Hotel Owner

JANUARY 18, 2024

For those that did rebook at the same hotel this past year, the reasons they cited were similar, with 48% saying the hotel or resort delivered an “exceptional” experience end-to-end, from booking to check-in to services to dining and activities to check-out.

Guest Retention 52

Guest Retention Book 52

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. When guests feel that their unique needs and preferences are acknowledged, they’re more likely to return and recommend the hotel to others.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Blue Magnet Interactive

MARCH 17, 2020

Your hotel guests change constantly and so do their wants and needs. Ensuring that your hotel evolves along with your guests and paying attention to detail can pay huge dividends in the hospitality industry. The experience begins long before your guests actually arrive in person. Then watch the results fly in.

Presentation 52

Presentation Information Guest Retention Catering 52

eZee Absolute

AUGUST 10, 2023

The majority of family bookings typically include at least one child, and this often gives rise to distinct requirements throughout their stay. Loyalty Programs Loyalty programs play a crucial role in guest retention. It means you give some of your guests special access to certain offers and discounts that others don’t get.

Marketing 52

Marketing Book Budgeting Information 52

SiteMinder

FEBRUARY 29, 2024

I have seen an increase in direct bookings, the revenue has increased, and it has reduced human error. Reservation and booking systems : Proficiency in using the hotel’s reservation software, such as SiteMinder, for efficient booking management. Doing my job is now more enjoyable and easier.”

Training 52

Training Customer Service Communication Guest Satisfaction 52

Les Roches

AUGUST 22, 2024

Additionally, the IHG Rewards Club loyalty program plays a critical role in driving guest retention and direct bookings, further solidifying its competitive edge. Leisure trips are booming, with pent-up demand driving bookings. One key challenge is the changing nature of travel.

Catering 52

Catering Travel and Tourism Budgeting Marketing 52

Hotelogix

MARCH 11, 2025

One minute you're fully booked for the summer season, the next you're wondering how to keep your staff busy during the winter lull. Hotelogix keeps everything in check, so your team can focus on what really matters - guest satisfaction. Measuring Success To keep your guest retention efforts on track: 1.

Guest Satisfaction 133

Guest Satisfaction Communication Training Guest Retention 133

Xotels

SEPTEMBER 22, 2022

Increase bookings? If it’s true that social media rarely play any role during the final step of guests’ reservations, they do in the first micro-moments of the booking journey. Make sure to engage your guests with enticing content and encourage them to share their positive experiences. Get more MICE requests?

Marketing 40

Marketing Blog Book Communication 40