eZee Absolute

SEPTEMBER 26, 2024

“Guests book, but don’t turn up,” she explained, recalling a recent incident where a large group booking vanished, leaving her resort with a significant loss. It’s when a guest books a room but simply doesn’t turn up without canceling. There are a few different types of no-shows.

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eZee Absolute

NOVEMBER 16, 2022

You could use it to enter your booking details, verify your ID, and make the payment, and there — “this is your keycard”, and you are simply done with the check-in. The hospitality industry is now stepping up and installing hotel self-service kiosks in order to provide hassle-free check-ins and other services to its guests.

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Les Roches

AUGUST 21, 2024

Duties include strategic planning, financial management and ensuring adherence to brand standards while monitoring and maintaining high levels of guest satisfaction. Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure.

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SiteMinder

FEBRUARY 29, 2024

To enhance cross-departmental communication, ensuring a seamless guest experience. To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. Doing my job is now more enjoyable and easier.”

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Les Roches

JULY 1, 2024

Their tasks include taking orders, serving food and beverages, providing recommendations on menu items, and ensuring guest satisfaction throughout their meal. Concierge This is a vital role in enhancing the overall guest experience by providing personalized assistance and recommendations.

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Les Roches

JULY 3, 2024

They set strategic goals, ensure compliance with industry standards and drive overall profitability and guest satisfaction Director of operations: responsible for optimizing the day-to-day operations of the hotel, the director of operations manages department heads, implements operational policies and ensures efficient service delivery to guests.

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Les Roches

JUNE 26, 2024

They are typically shorter in duration than degree programs and focus on topics such as front desk operations, event planning, revenue management or food safety. Certificate programs Hotel management certificates offer specialized training in specific areas.

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Les Roches

JULY 9, 2024

The role of technology in modern hospitality careers Technological advances are revolutionizing the hotel industry, reshaping guest experiences and redefining operational standards. From booking platforms to smart room controls, hotels are using technology to improve efficiency, personalize services and streamline operations.

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Les Roches

JUNE 27, 2024

Hospitality careers With so many hotels, resorts and dining options, there are plenty of roles in classic hospitality settings that you might want to consider: Hotel manager: overseeing all aspects of hotel operations, including guest services, staffing, facilities management and revenue generation Resort manager: managing the day-to-day operations (..)

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Les Roches

AUGUST 10, 2023

These businesses have a reputation for offering exceptional service and the ultimate guest experience. Here are some examples of high-paying and notable career paths: Hotel manager: responsible for hotel operations, ensuring guest satisfaction, managing staff and optimizing revenue. Salary range: $93,000 to $138,000.

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Hotelogix

MARCH 27, 2025

But here’s the good news: a streamlined, intuitive PMS UX can turn hotel operations around—boosting staff productivity, enhancing guest satisfaction , and improving hotel revenue management. It saves staff time and eliminates common guest frustrations at check-in.

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Hotelogix

FEBRUARY 27, 2025

The lobby is buzzing, the phones won’t stop ringing, and your front desk staff is drowning in last-minute check-ins and guest complaints. Suddenly, a VIP guest storms up, frustrated that their suite has been double-booked. How often do billing mistakes lead to guest dissatisfaction?

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