Book Front Desk Operations Guest Satisfaction 
Hotelogix
OCTOBER 30, 2024
The department is responsible for coordinating guest services, maintaining an up-to-date guest database, and ensuring overall guest satisfaction throughout their stay. Front desk staff have to deal with demanding requests and impatient attitudes. Handling these queries manually can lead to overbookings.
Hotelogix
MAY 16, 2024
Read Also: Best Practices to Leverage Hotel Data for Efficient Hotel Operations 2. Ensure real-time OTA distribution with a Channel Manager OTAs are a significant source of bookings, and you must work with multiple OTAs to drive more indirect bookings.
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SiteMinder
OCTOBER 1, 2024
Hotel automation can make a significant impact on day-to-day operations, providing practical solutions for improving efficiency and guest satisfaction. Bottom line: Automation makes life easier for everyone involved, from the staff providing the experience and the guest having that experience.
eZee Absolute
SEPTEMBER 26, 2024
“Guests book, but don’t turn up,” she explained, recalling a recent incident where a large group booking vanished, leaving her resort with a significant loss. It’s when a guest books a room but simply doesn’t turn up without canceling. There are a few different types of no-shows.
Revenue Hub
MAY 18, 2023
By automating tasks such as check-in, check-out, room assignments, and payment processing, hotels can streamline their front desk operations, reduce wait times, and improve the overall guest experience. By offering personalized promotions and incentives, hotels can entice past guests to return and book again.
eZee Absolute
NOVEMBER 16, 2022
You could use it to enter your booking details, verify your ID, and make the payment, and there — “this is your keycard”, and you are simply done with the check-in. The hospitality industry is now stepping up and installing hotel self-service kiosks in order to provide hassle-free check-ins and other services to its guests.
SiteMinder
FEBRUARY 29, 2024
To enhance cross-departmental communication, ensuring a seamless guest experience. To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. Doing my job is now more enjoyable and easier.”
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