Hotel Business

MAY 16, 2023

For example, consumers today aren’t booking as far in advance because there’s a higher level of uncertainty compared to 2019 or early 2020. These prices and restrictions in your rates can then be pushed to all booking avenues/OTAs. How can hotels automate operations using cloud-based hotel management software?

Front Desk Operations 96

Front Desk Operations Property Management Book Accounting 96

STAAH

JULY 11, 2023

The “HospiTech” space is awash with solutions that promise they are the new panacea or can provide silver bullets to unwary hoteliers; non more so than “All-in-One Property Management System (PMS)” providing channel management and booking engine capabilities (as well as of course managing reservations).

Property Management 86

Property Management Front Desk Operations Pricing Reservations 86

Hotel Business

MAY 3, 2023

According to another hotel commercial leader, one problem is that the current selection of hotel operations positions available fails to appeal to workers in the same way that it used to, with technology innovation as an increasingly important element. “We

Front Desk Operations 105

Front Desk Operations Presentation Training Scheduling 105

SiteMinder

OCTOBER 1, 2024

Automate your hotel operations with SiteMinder Streamline booking management, guest communications, and dynamic pricing with SiteMinder’s powerful automation tools, helping you save time and increase revenue. Implementing automated upselling during booking or check-in can further increase your average revenue per guest.

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Front Desk Operations Housekeeping Maintenance Scheduling 52

eZee Absolute

JULY 15, 2024

These integrations have been pivotal in ensuring seamless hotel management: Property Management System (PMS), eZee Absolute : This system enables the hotel to streamline front desk operations, reservation management, and housekeeping tasks efficiently– all from one platform.

Front Desk Operations 52

Front Desk Operations POS Systems Reservations Housekeeping 52

Revenue Hub

MAY 18, 2023

By automating tasks such as check-in, check-out, room assignments, and payment processing, hotels can streamline their front desk operations, reduce wait times, and improve the overall guest experience. By offering personalized promotions and incentives, hotels can entice past guests to return and book again.

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Front Desk Operations Cost Reduction Book Training 81

eZee Absolute

SEPTEMBER 26, 2024

“Guests book, but don’t turn up,” she explained, recalling a recent incident where a large group booking vanished, leaving her resort with a significant loss. It’s when a guest books a room but simply doesn’t turn up without canceling. Are they solo travelers, groups, or business bookings?

Guest Satisfaction 52

Guest Satisfaction Book Communication Front Desk Operations 52

SiteMinder

SEPTEMBER 10, 2023

It serves as a financial blueprint, detailing various revenue streams such as room bookings, food and beverage sales, and ancillary services. The budget also accounts for all types of expenses, including operational costs, capital expenditures, and marketing budgets. Include timelines and expected ROI for each project.

Budgeting 59

Budgeting Maintenance Front Desk Operations Document 59

eZee Absolute

NOVEMBER 16, 2022

You could use it to enter your booking details, verify your ID, and make the payment, and there — “this is your keycard”, and you are simply done with the check-in. It eliminates the need for the front desk as it handles bookings, check-ins/outs, provides room keys, processes payments, and such likes. Looks like a dream?

Front Desk Operations 52

Front Desk Operations Guest Satisfaction Blog Book 52

SiteMinder

OCTOBER 11, 2022

Hotel management software is technology that allows hotel operators and owners to streamline their administrative tasks while also increasing their bookings in both the short and long-term. Your hotel management system is not only important for your own day-to-day operations, but it’s a vital part in improving overall guest experience.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

SiteMinder

FEBRUARY 29, 2024

To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. I have seen an increase in direct bookings, the revenue has increased, and it has reduced human error.

Training 52

Training Customer Service Communication Guest Satisfaction 52

SiteMinder

DECEMBER 20, 2023

No matter which definition you use, the ultimate goal of all hotel businesses is the same: to attract more guests, fill more rooms, and maximise the value of every booking. For example, increasing web traffic by 50% and direct bookings by 15%) When do you want all this to happen? Where do you want to be? Within the next 12 months?

Book 59

Book Pricing Housekeeping Communication 59

Les Roches

JUNE 27, 2024

Hospitality careers With so many hotels, resorts and dining options, there are plenty of roles in classic hospitality settings that you might want to consider: Hotel manager: overseeing all aspects of hotel operations, including guest services, staffing, facilities management and revenue generation Resort manager: managing the day-to-day operations (..)

Travel and Tourism 52

Travel and Tourism Events Front Desk Operations Customer Service 52

Les Roches

JULY 9, 2024

The role of technology in modern hospitality careers Technological advances are revolutionizing the hotel industry, reshaping guest experiences and redefining operational standards. From booking platforms to smart room controls, hotels are using technology to improve efficiency, personalize services and streamline operations.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Les Roches

JULY 1, 2024

They assist guests with various requests, such as making restaurant reservations, arranging transportation, booking sightseeing tours, and providing information about local attractions and activities. These positions oversee specific departments within the hotel, ensuring smooth operations and high standards of service delivery.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

Les Roches

JULY 3, 2024

Here are common routes into the industry: Front desk receptionist: welcomes guests, handles check-ins and assists with inquiries Housekeeping staff: maintains cleanliness of rooms and public areas Food and beverage server: takes orders and serves guests in hotel dining areas Concierge: a major part of the hospitality experience, assists guests with (..)

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

Les Roches

JUNE 26, 2024

They are typically shorter in duration than degree programs and focus on topics such as front desk operations, event planning, revenue management or food safety. Certificate programs Hotel management certificates offer specialized training in specific areas.

Guest Satisfaction 40

Guest Satisfaction Front Desk Operations Travel and Tourism Hospitality Management 40

Les Roches

JULY 5, 2024

The role and responsibilities of a hotel manager From overseeing front desk operations and housekeeping to managing food and beverage services, sales and marketing initiatives and financial performance, hotel managers play a key role in driving the success of hospitality establishments.

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Event Coordination Housekeeping Training Front Desk Operations 52

Les Roches

AUGUST 10, 2023

Tourism offers many job roles with the chance to travel, meet new people and create excellent customer experiences. There are various career pathways in hospitality and tourism, with different roles and levels of responsibility.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

AUGUST 21, 2024

Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

SEPTEMBER 25, 2024

Front desk staff are trained to offer personalized service, ensuring each guest feels welcome and valued from the moment they arrive. Responsibilities include managing bookings, addressing guest inquiries and coordinating with other departments to fulfill special requests.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52