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Taking reservations or bookings over the phone. Assisting guests with changes to their bookings. Making restaurant reservations and booking taxis on behalf of guests. Management department. Other than the front of house managers and night managers, a hotel’s management staff go largely unseen by guests.
Duties include greeting guests, making bookings, taking phone requests and managing complaints. Duties include negotiating with vendors, managing contracts, quality assurance, stock taking, and accounting. Human resources manager. A revenue manager’s job is to set hotel prices. Sales manager.
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