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The role and responsibilities of a hotel manager From overseeing front desk operations and housekeeping to managing food and beverage services, sales and marketing initiatives and financial performance, hotel managers play a key role in driving the success of hospitality establishments.
His time with Bespoke coincided with an industry shift toward online bookings, which gave Holland an early look at the emerging importance of revenue management. Booking behaviour was really shifting online,” he recalls. Holland sees these events as additions to the natural cycles of high and low demand, rather than replacements.
To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. I have seen an increase in direct bookings, the revenue has increased, and it has reduced human error. Doing my job is now more enjoyable and easier.”
Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles? What are back-of-house positions?
From front office operations and housekeeping to food and beverage management, revenue optimization and marketing strategies, hotel managers have to oversee everything that happens in the hotel or resort. Because of this, they must have a diverse skill set.
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